[Resolved]  Sony India — Abusing language use by Sony representative Mr. Ashish (Mobile No: [protected]) to customer

Address:

Surat, Gujarat

Date: 07.05.2014 Dear Sir Good Morning, Subeject: Abusing language use by Sony representative Mr. Ashish (Mobile No: [protected]). This is to complaint that I had visit your Sony Center surat in Gujarat on 06.05.2014, Before that I had visited Croma as well as Vijay sales in surat itself on 05.05.2014. I want to buy Sony Camera Alfa 58 double worth Rs.42990/- and both Croma and Vijay offer me within that price there is three free items. Power Bank Tripod 16 GB memory card. After confirming croma and vijay sales, I visited your sony centre on 06.05.2014 and ask them for the rate and I inform the I am getting this deal in vijay sales and croma but your sony centre people told me that this offer is not available with them. Then I went to Vijay Sales for purchase that camera as per offer but Mr. Ashish is come over there cancel that deal and he even stop our billing, I am unable to buy that camera from vijay sales. Then after I went to Croma for purchase the same product and over that also Mr. Ashish cancel our purchase. Finally I am ready to pay full price Rs.42990/- without any offer but still I am unable to buy that camera. Then after I call Mr. Ashish on his mobile and ask him what is this issue and then I ask him about your policy and problem facing by me. I talk with him professionally and from my side there is nothing wrong but Mr. Ashish started using abusing language with me on mobile and this is not accept by any costomer. So I kindly request you to take necessary action on it. As I am loyal customer of sony, I don’t want to spread any information that damage your prestige. I mysel[censored]sing all the sony product cell, music system, laptop, TV, etc and I also suggest my friends also for using sony products only . But this kind of behavior by your representative lead me to disappointment with this brand. I have visited Bharuch to Surat 3 time in 3 days 250 KM for buying sony camera and finally I don’t get anyhing. Though I am single customer for you but I may break your 100 customer by mouth of negative publicity. I am not doing anything for that but expecting that your representative should know how to talk and respect to customer. Regards. Santosh More Mobile: [protected]