Sony India — Complaint Regarding Sony TV Installation

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi; Its Vikash Kumar from LG Electronics Greater Noida also an ex employee of HP India Sales, Gurgaon (Dec’2010-May’2015) n Samsung Electronics Noida Factory & Gurgaon Corporate Office (July’2005-Nov’2010). I was always a true admire of Sony product, this is the reason why I have products of Sony in my house knowing the fact that I have big & very best facility of 25% employees coupon discount in LG n previously for Samsung Products also. Recently I have purchased one new Sony 40" LED TV from Saudi(Damam with International Warranty) n I requested your customer care team to provide installation n demo facility but they denied coz it’s not purchased from Sony India and it’s not in their rule book. Don’t u think Its illogical and something bulging reason coz we all know it’s a Global Company n having facility all over the world like others. As a valuable customer I will request you to provide free Installation n demo facility, after all positivity n true admire depends on best services provided by the product maker. Hope u will understand my point n help me to provide a free installation n demo ASAP, will be always thankful to Sony for their great Endeavour n world class services. I have dropped mails & request you customer care, 2 days back i got call from Mr.Lokesh (Sony Service Manager) but they are always requesting me to highlight this issue to Top Management to take further approval coz this is no in their hand. Pls help or else SONY will lose a valuable and true admire customer. Other Sony products in my house-LED 32" TV/SONI VIAO LAPTOP Thanks & Rgds Vikash Kumar [protected] Sector-37 Noida, UP.