[Resolved] Sony India — MOBILE HANDSET | |||
I bought Sony Xperia model-C2305 on Jan 19 2014.In March the display went blank .It was repaired at Sonnetcare Indiranagar.Later in April they changed the display .Later in September internet and WIFI was not working .Repair was done.Presently same problem recurred.I have handed over for repair and it is taking a weeks time.The handset is at your sonnetcare centre almost everymonth.Above that whenever I have to install updates sent from sonycare i am supposed to hand over the set for a day.Everytime the data on phone is lost and I have to update .I am a doctor and its both physical and mental agony. I am wasting time and money running around for the repair.I have to have a spare handset 24 hrs because of this nonsense handset.Kindly replace or return my money.Please do the needful. Jobsheet nos. 1) W[protected] 2) W[protected] 3)W[protected] 4)W[protected] DO YOU THINK i SHOULD NOT APPROACH CONSUMER FORUM? pls advice. Thanking you Dr.Jayanthy T Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Respected Sir,
My name is Sakshi Parab on 2nd June 2017 i have purchased Sony Xperia XA 1 Black from Croma which is at Belapur. After 15 day the problem started of incoming call sound was not there.I went to Croma for the same thing over there Mr Vaibhav said he will sent the mobile to Sony service center but that to after 10th July 2017 as GST problem was going on. So i went on 14th July 2017 and gave the mobile so that it can be sent to Sony service center.On the next day i got call from Mr Vaibhav of Croma Belapur he said he has sent the mobile to the Sony service center.That was the last call from them sir than i started call Mr Vaibhav of Croma and Sony service center for the feedback but the Sony service center were very rude. I was calling on Croma Customer Care even they were not in the position to give me the status. On 20th July 2017 i got call from Mr Vaibhav of Croma saying that my mobile DISPLAY has a problem so the display will be changed. I have taken this mobile on EMI from bajaj. I belive you will understand my problem how it feels when your new mobile spare part has to be replaced its really hurting me a lot .Few days back i got the mobile phone from Croma they have changed its display.Today again new problem as come the phone got hanged.
I am begging you to help me for getting new mobile. I am hoping your will help in get me new mobile sir.Below is the details which i got from Croma after surrendering the mobile first time (My mobile no is [protected] GAN no - MUM140717WS00042 Product id - 202902 Product description -Sony Xperia XA1 Black Received date[protected] warrany details - 1year Date of Purchase[protected] MEP No -1149366 Serial No- IMET-[protected] )
Thanking You
Yours Faithfully
Sakshi Parab
Mibile No - [protected]
My name is Sakshi Parab on 2nd June 2017 i have purchased Sony Xperia XA 1 Black from Croma which is at Belapur. After 15 day the problem started of incoming call sound was not there.I went to Croma for the same thing over there Mr Vaibhav said he will sent the mobile to Sony service center but that to after 10th July 2017 as GST problem was going on. So i went on 14th July 2017 and gave the mobile so that it can be sent to Sony service center.On the next day i got call from Mr Vaibhav of Croma Belapur he said he has sent the mobile to the Sony service center.That was the last call from them sir than i started call Mr Vaibhav of Croma and Sony service center for the feedback but the Sony service center were very rude. I was calling on Croma Customer Care even they were not in the position to give me the status. On 20th July 2017 i got call from Mr Vaibhav of Croma saying that my mobile DISPLAY has a problem so the display will be changed. I have taken this mobile on EMI from bajaj. I belive you will understand my problem how it feels when your new mobile spare part has to be replaced its really hurting me a lot .Few days back i got the mobile phone from Croma they have changed its display.Today again new problem as come the phone got hanged.
I am begging you to help me for getting new mobile. I am hoping your will help in get me new mobile sir.Below is the details which i got from Croma after surrendering the mobile first time (My mobile no is [protected] GAN no - MUM140717WS00042 Product id - 202902 Product description -Sony Xperia XA1 Black Received date[protected] warrany details - 1year Date of Purchase[protected] MEP No -1149366 Serial No- IMET-[protected] )
Thanking You
Yours Faithfully
Sakshi Parab
Mibile No - [protected]
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Hence I would like to draw your kind attention towards this and request you to kindly guide me so that I can take my next step further since only around 11 months have passed and the mobile is giving me so much of trouble. This is the first time I have been using Sony Mobile before this I have always been using Nokia and I didn't faced any problems at all.
My contact number is +[protected] and presently I am staying at Siliguri, West Bengal, India.
Expecting for a favorable & early response from your end asap.
Regards,
Vikash Sharma
+[protected]