State Bank of India [SBI] Complaints & Reviews

To,
Manager
Centralised Pension Processing System
State Bank Of India
Chandani Chowk
Delhi
Respected Sir,
with due respect it is stated that I am pensioner my PP No:82096/S/HR dated 31/12/1998. I was retired from Haryana Police department on 31/12/1998. I want the revised pension of year 1996 and 2006, also the revised pension slip of year 1999 and 2009 so that I can revise my pension in next 7thpay comission
So please send the documents in pdf form to my email I'd [protected]@gmail.com attached to my sbi a/c no [protected]
Thank you
Gours faithfully
Ajeet Singh
Mob [protected]
email [protected]@gmail.com

To the consumer complaints
state bank of india
please Sir ji mera name sudip kumar ghosh, account no [protected], cif no [protected], mobile no [protected], email [protected]@gmail.com, IFSC code SBIN0000048, hai mai 399 ka recharge kia tha, mera recharge failed ho gaya or mera 399 rupes balence kat gaya hai.muja mare faild hua recharge ka balance lota dejia . Please sir ji reversed soon my 399 rupes amount.

After change of ATM instead of EVM chip ATM no any call Or no any msg returnback my ATM and debit charge of 118 rs without any inform so pls. Return back this was not fare if ATM not decide to change from customer side. Take action as fast as fast
Name: Ujjaval
Mo. [protected]
Your A/C XXXXX288570 has a debit by transfer of Rs 118.00 on 05/02/19.

SBI Card ending with XX66. DOB - 05 Sep 1984, I am the credit card customer of SBI bank sincr last many years. There is some amount pending since last 1 years and I am paying only minimum amount due on every month. Last momth I paid 2, 800.

Now the issue is, I didnt get any call or message in February month from SBI that this is the amount I need to pay from any executive or bank. Dated 8th Feb. In the morning I got a call from one of my friend in Genpact and he was very irritated that some lady called him and talking very rudely that your colleagues Rajesh has some amount due from Govt bank.
And she asked that Rajesh gave his reference for the loan. He called me aggressively that why I gave his number as reference without his confirmation in the bank I said bro I dont know as I didnt give any reference of yours to my any bank when I asked from which bank you got a call he said dont know from which bank she was talking but that lady was behaving in very bad manner with abusive language.
Then sudden I got a call from a female friend and literally she was crying that some lady called her for the loan amount and she was using again abusive language and asked her "tera yaar kaha hai Rajesh usko bol ki bank k paise dega tum dono chor ho." And the same thing happened with the many female friends since 8th February 2019. Also most of the female friends from outstation and she was telling to my female friend that you are living in this location and your hometown pin code is this. From where SBI bank got these details.

When I dialed the same number her name was "Riya" may be this name is wrong coz she was not tellimg exact details and she was not ready to share the bank name but she is also talking with me in abusive language.

The same thing happened whole day and I was getting complaint from my Genpact colleagues means she was calling everywhere in Genpact.

I am surprised from where she got the details of my friends is there my phone got hacked or someone from Genpact helping them to provide the my personal details.

It is very sensitive matter if the details are getting hacked from my phone or someone providing the data to SBI bank.

Now, due to this incident my reputation is very down and everyone asking the what are you doing Rajesh why their references given to bank without asking them, but in credit card there is no reference required then why she was calling in Genpact with the false statement that I gave the reference of them.

I got to know that some banks hired some small scale companies to threatening and harrassing to customers which are running illegally as they dont have rights for threaten and harrasing to customers. Most of the female friends are very afraid from this issue and the words the abusive language which were using by your calls from Riya.

This is harrassing and threatening from SBI bank which should not be happend as per guidelines from RBI if I am defaulter then SBI bank can take the action legally not this way which is illegal.

On monday 12th Feb, I got a call from Reetika, she was talking that she is calling from SBI bank and I am sure she was not from bank she was from 3rd party coz she texted me that "Hii mr rajesh... I m reetika from bank.. as u knw about your pendency of credit card... Pls call me on this number.. bcz bank forwarded this case in third party and calls r going in whole genpact to ur colleagues... Pls clear ur intention?"

2nd message was "
Aapke sb colleagues se dubara bat ho rhi hai or vo genpact ke HR me aapke against mail mark kar rhe hai... So pls rajesh ji call kr lo iss number pr... Better rhega".

I[censored] pick up our call... So i dont call anywhere

So, may I know is there any policy with bank that they can use this technique to recover the money from customer

Also I have a audio where your 3rd party recovery agent talking the same term will attached the audio for your reference.

I am attaching this conversation as an attachment. Where we discussed about this.

Now I just want to know, is there any policy with bank where its stated that bank can use the same technique to recover the money from customer. If yes then I am okay to pay the pending amount to bank or the same guidelines not with you then I will lodge a case in consumer court for harrasing and threatening with police FIR.

Also I am sending this email to RBI to lodge issue. If banks have the same rights to hire the gundas for threatening and harrasing for recoverthe money from customer against the RBI guidelines.

Transaction done through debit card on 11 feb 2019 of Rs. 3000 to add in paytm wallet. Money has deducted from account but not received in paytm. Paytm said that the amount has not received by them from bank with proofs about that. 6 days have been passed and still not refunded the deducted amount to bank account. On 12nd feb 2019 I've called costumer care and they said that amount has deducted which was showing there and registered complaint. After 2 days when i called them again they said that no any transaction 3000 is showing on 11th feb 2019 through debit card. I'm providing my bank account number and compaint ticket number
Ac no- [protected]
Complaint registered with ticket no. [protected]

Sir/madam,

This is to bring to your notification that on 12th february 2019, the amount of rs. 20000 (Rupees twenty thousand only) in the first instance with transaction id 4047 and again rs. 2000 (Rupees two thousand only) with transaction id 4048, amounting to rs. 22000/- (Rupees twenty two thousand only) in total were debited from my savings bank no ([protected]) account through atm cash withdrawal fraudulently and in unauthorized manner from an atm located at s r dalmiya rd, madhupur, jharkhand.

These withdrawals were not done by me and i was having my debit card (No. [protected]) in my possession throughout. I have not done any online transactions also within last few weeks.

I did not receive any intimation regarding the said withdrawals from the branch.

While checking my account through internet banking on 13.02.2019 morning, i have noticed these fraudulent transactions.

Immediately i went to my branch (Sbi-behala branch) and informed the chief manager about the same.

He had directed me to the atm section where i have submitted the complaint in writing. I feel that the officer concerned had taken the matter very lightly and commented “these are natural in these digital ages and it may happen to anyone.”

I have tried to lodge the complaint online but was unable to do so.

I have mailed my concern to the customer care and again went to the branch (On 15.02.2019 around 10.45 am) for understanding the developments regarding the matter but the officer concerned again answered me in a very lackluster way and commented "this is not a shop that i will be paying from my own pocket"

My query is how come a third person got the duplicate of my debit card and withdrew the money and when bank had issued (If at all) why i was not informed. Secondly when the money was being withdrawn why i did not get any message from bank, when i have already registered my mobile for transaction related information.

I request your good self to look into the matter with utmost urgency and do the needful so i get my money refunded to my account at the earliest.

Expecting a reply from your end

Thanking you
Rahaman farid

Rahaman. Farid @gmail.com
[protected]@gmail.com

Sbi tata credit card was issued to me on my mobile number [protected] and i had concerned about the credit limit of the said card and i had raised the complaint on the same day and whereas instead of closing the card they have sent me the monthly bill (Statement) of rs 3589. This is absolutely unprofessionalism on the part of sbi for such heionious act.

I request the competent authority to close this card immediately and reverse all the charges as i have not even activated the card and wanted for the closure of the card on the first day of its receipt.

I mr. Ramsaran singh holding sbi card no.[protected] asked mr. Rehan in sbi bank credit card department in pathar pratima west bengal branch in on 03/10/2018 to block my card permanently as i do not know how to use and on 03/01/2019 there was fraud call from mobile no.[protected] presenting your sbi card department and said i[censored] want to block your card you have to give some otp numbers for four times which will coming on your mobile, as i want to block my card i have given that numbers and after that all fraudulent transaction of rs.88000 was done. I have done police fir on this matter and also done complaint to my sbi bank. But sbi bank not done any investigation and told to pay rs.88000 first and my investigation will go on till 02/07/2019. After that they will answer., till then i to have wait.in sbi bank and card department there many officers who are attached to these type persons who are doing this type of frauds otherwise how will they know that i was going to close my card. I have done payment otherwise sbi bank will also charge interest on fraudulent charges. Waiting till now weather sbi card will return my money or not.
Regards
Ramsharan singh
[protected]

Hello Everyone,

I am Kiran. My Carloan number[protected] where ECS is not hitting at all from my ICICI BANK. This is purely SBI's negligence. I have raised a complaint couple of times. Everymonth I am paying the charges. I was surprised that no one will take care of the issues if you speak politely. I have filled in ECS for icicibank and ensured that funds are available all the time but they get debited my other SBI account. Imagine what a bunch of fools in SBI so careless. Everymonth I am paying the fine for SBI's mistake. Can somebody help me.

with Regards,
Shashi

I had recently went to purchase from a shopping mall and only carried my SBI credit card with me. But, it was blocked due to anonymous reason and was embarrassing in from of my family; further I have tried tons of time with the customer care for unblocking.

Moreover, the auto answering system is not responding to unblocking request and says the facility is not available. Why SBI credit cards have not activated the same, This has killed hours of my time trying to do the same.

Initially, I applied for a different credit card (BPI) with 3 month interest cycle but received the (Central card) with 1 month interest cycle for god know why. Later your representative said "you have to use it for atleast 6 months and later you can change it". We don't have time for all your lame policies and if your bank cannot provide credits why are you offering credit cards.

Being a Public Entity SBI credit cards must be probed and must unblock my the Credit Card.

My credit card no is [protected].

Kindly solve the pertained problem as soon as possible. My contact no is [protected].

I had used credit cards before but seriously, but haven't faced such issues. Sorry to quote this but, its really a disappointment.

Hi,
I have applied for the SBI credit Card on Sep 4th and got sms on Sep 9th stating that it has been send through Speed Post consignment number EV[protected] stating that I will be receiving the card within 5 working days. But when I tried to track the status through india post it throws message the number entered was invalid.

10 Days back I got call from SBI customer care and got the exact consignment number EH[protected]IN. When checking for the same status it shows that addressed can't be located/identified and went back to Gurgaon.
Again 4 days back I got the call from SBI customer care the card has been sent through Blue Dart courier and will reach me within 3 days. But yet to receive the card.

I lost my patience and got frustration that without receiving the card they send sms to pay the Annual fee for an amount of 567/-.

Please provide a solution to this as I have tried sending complaints to sbi. But there was no proper response so far.
Kindly take appropriate action.

31st January 2019- 10:36am Thursday, Refund by Amazon shopping app the amount of 239INR not reflecting in my account transcation id-623535, i called in customer care of SBI but they are not ready to help me out.There is no service provided by both the company, SBI is least interested in help me to know where my amount is.I am facing the issue because of them.Even amazon is least interested in solving the Refund amount.This is not the way to handle customer.Both the company are throughing the issue on eachother.It is not helping me to get my refund amount of INR 239 in my account.what service this companies are giving to the customer.
Please highlight my request and sllve this issue as soon as possible.Awaiting for positive response.
Thanks,
Priyanka Sharma.

In Guntakal there is an SBI ATM located near Travellers Bangalow which is always shows no funds or temporarily out of service, no lights, no air condition, no cleaning inside the ATM, no security for ATM, no proper maintenance .If we didn't maintain the balance in account then the bank will take immediate action by deducting the amount, but these SBI should take action on this matter ASAP.
Appreciate your quick action.

On 07.02.19 at about 15:00 hrs. at Lui Phillippe Cloathing Outlet in Shakespeare Sarani, Kolkata-16 area a missing/disputed transaction had committed to my SBI Bank A/c No.[protected], Debit Card No.[protected] in a tune of RS.4724/-, but it was wrongly debited from my said account, Kindly look into the matter so that I can get refund my hard earned money, as earliest. Thank You.

On 4th of feb, I did a transaction of 10000 rupees. Money from my account was deducted after showing some technical issues in the atm. I registered a complain. But I have not received my money till now. And compliant status is closed as of now and have been routed to branch. I don't know what to do now.

Name dharambir
Complain no. AT[protected]

I would like to address both SBI and AMAZON for this Issue. No one is interested to resolve this issue.

I paid the amount of 699 to AMAZON through one of my debit cards (CARD NO - [protected]) on 20th Jan 2019. I have also attached the bank statement for your reference.
Due to some problem, I requested AMAZON for a refund and they issued the refund on 21st JAN, 2019. They have also provided me with the RRN #[protected].
Normally it takes only 3-5 days for the refunded amount to be reflected my account but today is 13th Feb 2019. Still, I've not received the refunded amount yet.
I contacted the SBI Customer Service via the toll-free number, provided them the refund reference number and requested them to file a DISPUTE as REFUND NOT PROCESSED but they told me to visit my home branch and told me they cannot resolve my issue. Today I visited my home branch, they also told me they cannot help me in this issue and another irritation statement from them was they can neither accept any Transaction Dispute Complaint nor can find any pending refund. They told me there is no provision for checking the refund status. Which is very frustrating.How can be the employees could be such unprofessional. When I met the higher authority of my branch and narrated my issue, they repeated the same thing and tell me to contact the Customer Service via toll-free number again. Now the Customer Service Representative is repeating the old words. THEY CANNOT HELP ME IN THIS ISSUE.
Therefore please investigate in this matter and find the pending refund and process it as soon as possible.

My Details
Name - PARTHA SARATHI BHUYAN
IFSC - SBIN0002094
CARD NO - [protected]
TRANSACTION DATE - 20th JAN, 2019
REFUND ISSUED ON - 21st JAN, 2019
Phone No - [protected]
TRANSACTION AMOUNT - Rs.699/-
REFUND REFERENCE NUMBER - #[protected]

Dear sir, refund of 1249 rupees was successfully processed on 1-february-2019 to my account.This amount should have been credited to my account by 7-feb-2019 but i have not received the refund till now.i have called the sbi customer service and give all details many times include the unique transaction reference number but nobody has replied or resolve the problem.No action has being taken.
I have confirmed with amazon and they have successfully processsed the refund.
Kindly gothrough the charge dispute email, locate the pending refund and follow the path back to amazon payment processor to locate the refund

There were 4 unauthorized transaction from sbi atm on 12th and 13th feb midnight, a total of 72000 was withdrawn from my account through 4 transactions
Transaction #1
Amount: 20000
Transaction #2
Amount 12000
Transaction #3
Amount 20000
Transaction #4
Amount 20000

Details of which are attached below, after this transaction with in a spam of 5 min i got a call from unknown no saying there were some unauthorized transaction please get your card blocked where as i had my card with me whole time.
Please help me out with further process

I have not received my refunded amount yet as this refund is already initiated from amazon on 27 january. Kindly help me out as so as possible. I had ordered red chief shoes from amazon and then cancelled the delivery but my refund amount is not come in my account. Plz give my money instantly. It has 20 days since not come my money to me because i did payment from my state bank of india debit card so that it gained lot of period so give my money back.

Sir transaction reference number for refund by amazon is[protected]
And ifsc of my bank is sbi0001495
It has not been credited by bank inyo my accounton 24 jan 19.
I gave an application in branch but they said it will ne done in 2, 3 days but still after visiting again in the branch they r not doing it.
Please help sir. Rbi is the only last hope for us