I am holding irctc sbi credit card bearing number [protected].
On 02/11/2018 i have purchased a mobile phone from amazon website
For rs.11, 737.45 using this card. I have opted for the flexipay facility
Provided by sbi for repaying this amount in 3 months at rs. 3997.56 p. M.
From december 2018 to february 2019. At the same time the merchant
Also converted this amount into merchant emi for 3 months from
December 2018 to february 2019 at rs. 4004.13 p. M. Both these emi
Transactions are reflected in the card account statement dated
01/02/2018 under the head value added services.
In the card account statement dated 01/01/2019, received by me,
I find that two emis of rs.3997.56 (Sbi) and rs.4004.13 (Merchant)
Have been debited for the same transaction (I. E. Purchase dated
02/11/2018 of rs.11, 737.45). I request you to rectify this error and
Send me a fresh statement charging me only one emi - either that
Of the bank or that of the merchant. If the bank has already paid the
Merchant the full amount then there is no need for me to pay the
Mercahant emis. On the other hand if the merchant is being paid
In emis i do not need to pay the bank.
I am not denying the transaction of rs.11.737, 45. It is genuine
And i confirm having authorised it. It is only that i am being
Charged emis twice for the same transaction. At this rate i will
Land up paying twice the amount of what i am actually due.
V sivaprasad
State Bank of India [SBI] customer support has been notified about the posted complaint.
Thanking you sir.