State Bank Of India [SBI] — Refund of failed transaction on IRCTC tickets from Delhi to Udaipur and back

Address:	New Delhi, Delhi, 110001
Website:	IRCTC and SBI

I was trying to book tickets from Delhi to Udaipur and back for my 3 family members through IRCTC through internet. Three failed transactions took place in the process. Each transaction worth Rs.3331/- plus irctc transaction charges. One failed transaction through my SBI IRCTC visa card, which they returned. Other two transaction Nos.[protected] and [protected] costing Rs.6662/- plus transaction charges. It happened on 22.10.2016. I was to go to Udaipur on 30.10.16 and return on 1.11.16. IRCTC site says bank has been instructed to refund. But till today SBI has not returned /credited with my SBI savings Bank a/c with Rs.6662/- plus other charges. I have written so many emails to [protected]@sbi.com, [protected]@irctc.com. Nothing has happened. iRCTC says they have returned the money on 25th oct. 2016. SBI feedback going on saying to contact[protected] which never fruitfully connected to. They are just simply talking about returned money on my credit card. I don't know how to contact these SBI bankers. I don't know how to convince this SBI people to return my money. I am at a loss.