State Bank Of India [SBI] — regarding upi payments

Address:

Bhopal, Madhya Pradesh, 462041

I was pay 100rs to shop via phone pe and then in phone pe transaction successful and also debited from my sbi bank account but not showing to receiver in bharatpe and his bank account as kotak mahindra bank. I was also contacted both means sbi and phonepe. But sbi called for discuss with phonepe and phonpe called discuss with sbi. And sbi also called we have no information about upi transaction,... Why because upi is a part of banking transaction so why sbi called upi is not releted to bank. So i was complaint to sbi official site but in response is called same as customer care. And not notifying me about complaint and closed my complaint.