State Bank Of India [SBI] — sbi credit card fraud transaction on 30.09.2017

Address:

Mumbai City, Maharashtra, 400027

Date : 7th january, 2018
From,
Manda kadam,
305, vihang co-op. Hsg. Soc.,
N. M. Joshi marg, byculla (W),
Mumbai-400027.
Mob. No.:[protected]

To,
Senior police inspector,
Cyber crime branch,
Bkc, mumbai

Sub : request to resolve disputed transaction of rs. 8000/- from sbi credit card.

Respected sir,
With reference to above subject, i undersigned would like to request you to resolve the fraud transaction of rs. 8000/- from sbi credit card. First, i want to tell that i was not aware that it was sbi credit card because when i went to fbb (Fashion big bazar) with my daughter, they filled up form from me by telling that it’s a fbb card, you will get 10% discount lifetime on purchase from fbb. This is the first fraud from sbi of hiding the information about the credit card.
When the card is activated and i received a call from sbi, i refused that i don’t want any card as i am already using 2 cards (Hdfc and kotak), but the lady said now it is activated, so we can’t do anything as it will show in your cibil.
As it was a new card and i am getting daily calls from sbi regarding new offers and activation from the same. The matter is, this is the first transaction on 30th september, 2017 which was made by fake call received from sbi credit card via mobile no.[protected], executive name aayesha.
On 30th september, 2017, i received the call by same no. And i denied to share otp, the lady named aayesha said that i am not asking your credit card no. And cvv no., so please madam co-operate with us for activating the new offers available on your card. Thinking some time, as i generated my debit pin of pnb by otp, finally by frustrated mind i shared to her. That time 2 transactions made of rs. 4000/- each against oxygenwallet.com, when i asked her about that she said that it will be credited in your account within 48 hours and remember my name.
After that when i doubt and called to sbi landline no. 39020202 for such transactions, it’s very shocking to me that nothing such offer are giving by sbi. When i called up on same no.[protected] which is showing sbi credit card on true caller, no one responding and telling that aayesha is not there or on leave.
From that day, i started writing to sbi ([protected]@sbicard.com, [protected]@sbicard.com), oxygenwallet ([protected]@oxygenwallet.com), aap ki samasya ([protected]@aapkisamasya.com) and cyber cell (Cybercell. [protected]@mahapolice.gov.in), and consumer court ([protected]@gov.in) to resolve this transaction and help me out. But nobody replied from cyber cell and consumer court for the same. Very disappointed and helpless, i am writing to this letter and expecting some hope and help from you as i am a genuine customer and become a victim of such fraud case.
Sbi took 120 days for resolution and same time they are charging me interest on the same. Now it is rs. 10046/- till date with interest. I would like to share that i am using hdfc credit card since 2008, but i am not getting any such fake calls from hdfc and my transaction is of rs. 20000 to 30000 appox monthly. If i can pay that much monthly, then why can’t rs. 8000, but as it was a fraud and not used by me, why should i bear it? If sbi people not asking card no and cvv, it means their executives are making calls and they have all data about customers, making the fool to the customers and robbing them.
Still now, i am getting daily 3-4 calls from sbi credit card asking me my personal information like date of birth, etc. I am very frustrated with sbi and want to get out from this as i can’t change my number because it is registered with all my banks, cards and family. I want to deactivate this card, so that i can spend my day with happily.
I am enclosing all communication via mail with sbi and i tried and trying my level best to come out from this matter as my cibil gets spoil because of this only which was a better before this disputed transaction.
I am also in follow up with aap ki samasya (www.aapkisamasya.com) for which they charged me rs. 750/- for which i got a receipt of the same.
Once again, i am requesting you to please look into the matter and help me out and deactivate this sbi card.

Thanking you,
Yours faithfully

(Manda kadam)
[protected]

Encl : 1. Mail communication with sbi and all concerns till date.
2. Payment receipt from aap ki samasya

Cc : 1. Senior police inspector, agripada, mumbai
2. Chargeback team, sbi, gurgaon
3. Aap ki samasya, noida