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Thane Municipal Transport [TMT] Complaints & Reviews

www.thanecity.gov.in
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Updated: Oct 16, 2026
Complaints 621
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27
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Bad 😕 It seems that Thane Municipal Transport [TMT] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Thane Municipal Transport [TMT]

Thane Municipal Transport [TMT] reviews & complaints page 4

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R
ravindrap1985
from Thane, Maharashtra
Oct 19, 2024
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No Bus for almost 2 hours

I was waiting for 2 hours for a bus at Dahisar metro today since 7.15 to 8.50. Not a a single bus arrived for thane. Such a pathetic service. You should improve a lot....
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Anjumplus
from Thane, Maharashtra
Sep 13, 2024
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bus no 64 anand nagar

Address: Mumbra

Hi

I'm one of your regular passenger travelling with your TMT bus no 64 Anand Nagar service from Mumbra Station to Anand Nagar ghodbunder road between 12:45pm to 1:15pm.

I have some serious issue with your service of TMT bus No 64 Anand Nagar, most of the time your bus driver not using wooden no plate board which is on your bus display, some times not using correct bus no and telling to passengers this bus is...
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NAVIN.ROCHIRAMANI
from Mumbai, Maharashtra
Sep 4, 2024
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formal complaint regarding reckless driving and misconduct by tmt bus driver bus no. mh04lq6480 -

Address: Mulund west

Date: 4 September, 2024

To,
The Commissioner,
Thane Municipal Transport (TMT) Department,
Thane Municipal Corporation,
Thane, Maharashtra.

Subject: Formal Complaint Regarding Reckless Driving and Misconduct by TMT Bus Driver – Bus No. MH04LQ6480

Dear Sir/Madam,

I am writing to formally lodge a serious complaint regarding an incident that occurred...
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V
Vishnu direction
Jul 30, 2024
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Complaining about the buses getting delayed

I'm a college student with TMT buses as my sole source of transport to reach thane station. For a long time now the buses are getting delayed resulting in overcrowding of buses. This has been a major inconvenience for me as I'm subsequently getting late for my lectures. In addition to this, the buses are not on time even while returning from thane station.
This puts a question on credibility of TMT and it's management. The problem...
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S
[email protected]
Jul 24, 2024
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Regarding the misbehavior of the female carrier..

Address: गोकुळ नगर आझाद नगर नं 2 ठाणे (प) 400601

मी तक्रारदार संजय गोविंद सकपाळ मी बस नंबर MH04EP0855 सदर बस मधून मी लोढा ते गोकुळ नगर प्रवास केला मी लोढा च्या स्टॉप ला दुपारी 3:00 पासून उभा होतो तेथील मी कंट्रोलर ला जाऊन विचारल...
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R
Rashmichavan
Jun 10, 2024
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Thane Bus route

Hello

A sincere request from a daily commuters from borivali to thane..pls change the route of the bus no. 60 and 65. We do not understand why the bus pass through Kashimira when there are several buses available to Mira road commuters. When the bus service is for thane residents then why Mira road people should travel in the said buses...There is lot of traffic on the Kashimira road specially in the evening which is a waste...
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Nilkanth Jagannath Kale
May 6, 2024
May 6, 2024
This thread was updated on May 6, 2024
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Senior citizens bus pass identify card

To issue an Identity Card a residence proof is required. TMT surprisingly does not accept voter ID card as a proof and demands Ration card for proof. Most of citizens are not eligible for ration supplies and hence don't have Ration Cards.
Is it not a harrasment to senior citizens and and adamant way to refuse the facility.
This complaint has even been submitted to The Collectors office. But as usual everyone is sleeping on it...
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Pramod Hebli
from Thane, Maharashtra
Mar 17, 2024
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Complaint regarding TMT bus conductor demanding Aadhaar card for senior citizen concession

I am writing to complain about an incident that occurred on March 17, 2024, on TMT bus number MH-04-KF-4042.

I am a senior citizen and I have a valid identity card issued by the Thane Municipal Corporation Transport Services (TMT) with the number 20536. As per the TMT's policy, senior citizens are entitled to free bus travel from 13th March, 2024.

On March 17, 2024, I boarded the aforementioned bus (52 Thane...
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H
Heena sinha
Mar 10, 2024
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Non communication of conductor

Address: TMT bus

I had boarded bus no 6 wagle agar around 9:40 pm on 10th of march 2024, from thane west railway station. I paid 10rs and asked for M.I.DC. bus stop ticket. The conductor gave the ticket for kamgar hospital. I assumed that it might be the next stop. The bus nowhere came near the MIDC bus stop and I had to get down at the last stop. I really don't get why the conductors can't inform us that it won't stop at a certain bus stop....
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M
MAHESH BABUBHAI SOLANKI
Feb 16, 2024
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The bus conductor said that if you do not have cash, Complaint Against TMT Bus Conductor

Address: TMT DIVA SHILPHATA TO NAVI MUMBAI

Hello
Dear Sir
Thane municipal Transport ( TMT )

I am Mahesh Solanki
I did not have cash, then the bus conductor said that if you do not have cash, then you get down from the TMT bus, and the conductor asked the driver to stop the bus where there was no bus stop and the conductor asked me to get down midway. So I told the TMT bus conductor that you can't drop me anywhere in the middle of the way, I wanted...
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A
[email protected]
Feb 4, 2024
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Kolshet Buses frequency and seperate Bus stop

Thane station to Kolshet and vice versa route.The frequency for Kolshet buses are very poor.Citizens have to stand in the queue for longer hours extending to 1.30 to 2 hours at times.The frequency for vrudavan is that good that even 1 passenger board's the bus, the bus goes. Here in Kolshet stop overflowing crowd is there, still bus comes at it's pleasure time.This is a regular struggle for Kolshet people as people from Manorma nagar occupy...
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D
Diva Nagrik
Jul 10, 2023
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Bus driver hit bike very badly

Hi
This is regarding incidence that took place at diva near Chandragan residency. I was sitting on my bike besides the road and this bus driver came from behind and hit my bike from back.me and my bike fell down and the bike broken down . Even he is not horn also and hit my bike . kindly take action against this bus Driver . I am attaching photos here of bus no and bus driver photo . kindly look on this .I would request that TMT officers...
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D
dr vidya shetty
from bhiwandi, Maharashtra
Mar 25, 2023
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Bus no 88

The conductor & driver asks passengers to get down at majhiwada, chevknaka as last stop instead of mulund station. they say their duty hours are over. what about the passengers? they do it at night most. i am a single lady travelling & they said majhiwada is the ladt stop. how can they decide?...
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R
Ravindra Belge
Sep 24, 2022
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TMC bus services

Address: Thane

Sir we are regular tax player residing in lodha amara and taking thane kolseth bus service it's found frequency is minimal and not according to population of area instead it's found some route buses goes empty on another route. Thane station seems not managed by anyone and services found totally ineffective . Why we should wait for bis for hrs and hrs after travelling by train . Please look into it make improvement....
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P
Pinkuuu vishwakarma
Jul 29, 2022
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Improper timing of buses

Address: Rajpark, Parsik Nagar, kalwa

This has become daily routine of TMT buses that they are becoming late it has been more than a month.
They are not coming on proper timing.
I am standing on the stop from 8:40 and its 9:15 but bus is not coming.

Kindly take action for the same. Although the helpline number is given but no one picks up the call. Why you have to provide number when their is no one to take actions about the same....
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N
Nishant_T
Jul 12, 2022
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TMT Bus Conductor restricted me using my TMT bus pass

Address: MUCHALLA COLLEGE--ANAND NAGAR BUS STOP
Website: consumercomplaints.in

Respected authorities,
I made my TMT student bus pass 4 days ago. I am using that bus pass to travel from last 3 days. But today i.e 12/07/2022 I was denied using my pass by bus conductor. The bus was just departed from ANAND NAGAR BUS DEPOT that time so I was the first passenger in that bus. After getting on when I showed my bus pass to the conductor, HE DENIED ACCEPTING IT. HE TOLD ME THAT HE NEEDED TO UPDATE THE TICKET MACHINE...
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A
Aakash_gpt
from Mira-Bhayandar, Maharashtra
Jun 1, 2022
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Bus complaint for bad services

Address: Mira road

I want to ladge a complaint on bus driver and bus conductor of TMT bus no. 58 which travels from Mira road station to Thane station. I am travelling daily from Mira road to Thane court. I standing on bus station and showing hand to stop the bus but bus driver neither bus conductor stopped the bus and its happened many times with and others also from Mira road to Thane. I have seen many others people who are struggling for this and this continues...
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M
Mandar Bawkar
Jul 2, 2021
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No TMT Bus Transport From Kalwa Railway Station W/E both sides

Address: kharegaon kalwa

Dear Sir,

This is to inform you that there is no TMT Bus Service from Kalwa Railway Station to Places like Kharegaon, Parsik Nagar Kalwa Naka Etc People have to travel from Thane Railway Station all the Way to this mentioned place which indeed take lot of time in travelling. So this is to urge/request to start bus service from Kalwa Railway Station to above said places to ease transport.
Also share rickshaw take advantage...
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D
dknaik1952
Sep 30, 2020
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Customer care number

Address: Thane, Maharashtra, India

Want to travel by route 120 from mulund east to vrindavan society at around 3 pm today. Tried to call at[protected], given as customer care number on tmt website, but found to be invalid.
No other number is available on website....
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D
Dhirugupta
from Gurgaon, Haryana
Aug 13, 2020
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The bus conductor does not know how to talk.

Address: Kashi mira bus stand to mira road station

The conductor is talking abusively....
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