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Thane Municipal Transport [TMT] Complaints & Reviews

www.thanecity.gov.in

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Updated: Aug 29, 2026

Complaints 616

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27

Unresolved

589

Bad 😕 It seems that Thane Municipal Transport [TMT] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Thane Municipal Transport [TMT]

Thane Municipal Transport [TMT] reviews & complaints page 4

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Hello

A sincere request from a daily commuters from borivali to thane..pls change the route of the bus no. 60 and 65. We do not understand why the bus pass through Kashimira when there are several buses available to Mira road commuters. When the bus service is for thane residents then why Mira road people should travel in the said buses...There is lot of traffic on the Kashimira road specially in the evening which is a waste...

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To issue an Identity Card a residence proof is required. TMT surprisingly does not accept voter ID card as a proof and demands Ration card for proof. Most of citizens are not eligible for ration supplies and hence don't have Ration Cards.
Is it not a harrasment to senior citizens and and adamant way to refuse the facility.
This complaint has even been submitted to The Collectors office. But as usual everyone is sleeping on it...

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I am writing to complain about an incident that occurred on March 17, 2024, on TMT bus number MH-04-KF-4042.

I am a senior citizen and I have a valid identity card issued by the Thane Municipal Corporation Transport Services (TMT) with the number 20536. As per the TMT's policy, senior citizens are entitled to free bus travel from 13th March, 2024.

On March 17, 2024, I boarded the aforementioned bus (52 Thane...

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Address: TMT bus

I had boarded bus no 6 wagle agar around 9:40 pm on 10th of march 2024, from thane west railway station. I paid 10rs and asked for M.I.DC. bus stop ticket. The conductor gave the ticket for kamgar hospital. I assumed that it might be the next stop. The bus nowhere came near the MIDC bus stop and I had to get down at the last stop. I really don't get why the conductors can't inform us that it won't stop at a certain bus stop....

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Address: TMT DIVA SHILPHATA TO NAVI MUMBAI

Hello
Dear Sir
Thane municipal Transport ( TMT )

I am Mahesh Solanki
I did not have cash, then the bus conductor said that if you do not have cash, then you get down from the TMT bus, and the conductor asked the driver to stop the bus where there was no bus stop and the conductor asked me to get down midway. So I told the TMT bus conductor that you can't drop me anywhere in the middle of the way, I wanted...

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Thane station to Kolshet and vice versa route.The frequency for Kolshet buses are very poor.Citizens have to stand in the queue for longer hours extending to 1.30 to 2 hours at times.The frequency for vrudavan is that good that even 1 passenger board's the bus, the bus goes. Here in Kolshet stop overflowing crowd is there, still bus comes at it's pleasure time.This is a regular struggle for Kolshet people as people from Manorma nagar occupy...

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Hi
This is regarding incidence that took place at diva near Chandragan residency. I was sitting on my bike besides the road and this bus driver came from behind and hit my bike from back.me and my bike fell down and the bike broken down . Even he is not horn also and hit my bike . kindly take action against this bus Driver . I am attaching photos here of bus no and bus driver photo . kindly look on this .I would request that TMT officers...

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The conductor & driver asks passengers to get down at majhiwada, chevknaka as last stop instead of mulund station. they say their duty hours are over. what about the passengers? they do it at night most. i am a single lady travelling & they said majhiwada is the ladt stop. how can they decide?...

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Address: Thane

Sir we are regular tax player residing in lodha amara and taking thane kolseth bus service it's found frequency is minimal and not according to population of area instead it's found some route buses goes empty on another route. Thane station seems not managed by anyone and services found totally ineffective . Why we should wait for bis for hrs and hrs after travelling by train . Please look into it make improvement....

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Address: Rajpark, Parsik Nagar, kalwa

This has become daily routine of TMT buses that they are becoming late it has been more than a month.
They are not coming on proper timing.
I am standing on the stop from 8:40 and its 9:15 but bus is not coming.

Kindly take action for the same. Although the helpline number is given but no one picks up the call. Why you have to provide number when their is no one to take actions about the same....

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Address: MUCHALLA COLLEGE--ANAND NAGAR BUS STOP

Website: consumercomplaints.in

Respected authorities,
I made my TMT student bus pass 4 days ago. I am using that bus pass to travel from last 3 days. But today i.e 12/07/2022 I was denied using my pass by bus conductor. The bus was just departed from ANAND NAGAR BUS DEPOT that time so I was the first passenger in that bus. After getting on when I showed my bus pass to the conductor, HE DENIED ACCEPTING IT. HE TOLD ME THAT HE NEEDED TO UPDATE THE TICKET MACHINE...

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Address: Mira road

I want to ladge a complaint on bus driver and bus conductor of TMT bus no. 58 which travels from Mira road station to Thane station. I am travelling daily from Mira road to Thane court. I standing on bus station and showing hand to stop the bus but bus driver neither bus conductor stopped the bus and its happened many times with and others also from Mira road to Thane. I have seen many others people who are struggling for this and this continues...

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Address: kharegaon kalwa

Dear Sir,

This is to inform you that there is no TMT Bus Service from Kalwa Railway Station to Places like Kharegaon, Parsik Nagar Kalwa Naka Etc People have to travel from Thane Railway Station all the Way to this mentioned place which indeed take lot of time in travelling. So this is to urge/request to start bus service from Kalwa Railway Station to above said places to ease transport.
Also share rickshaw take advantage...

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Address: Thane, Maharashtra, India

Want to travel by route 120 from mulund east to vrindavan society at around 3 pm today. Tried to call at[protected], given as customer care number on tmt website, but found to be invalid.
No other number is available on website....

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Address: Kashi mira bus stand to mira road station

The conductor is talking abusively....

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Address: BKC Bandra Kurla Complex, Thane, Maharashtra, 400600

Tmt 126 - rbi (Bkc) - hiranandani estate bus - 5.30pm

Authority - its been observed since almost a month that - tmt 126 ac bus which starts from rbi (Bkc) - hiranandani estate bus of 5.30pm skip the mtnl stop bkc because of which i am taking 6'0 clock bus which comes around 6.35 - 40pm at the stop... Is this bus of 5.30pm stopped functioning from last one month? Please confirm.

Its very tiresome to reach around...

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Address: Anand nagar bus depot thane, Thane, Maharashtra

Date 11 july 2019. The tmt bus going to anand nagar does not stop at designated bus stop muchhala college and vijay garden bus stop inspite having passengers taken ticket for these two stops. The bus purposely change the route and take shortcut from wagbill naka to the anand nagar depot every day in night. Note they take this route for their own convenience so that they can wind up their duty asap and not for passengers convinience.
The...

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Address: Digha, 400708

GPS tracking of TMT buses is now stopped. Please restart the GPS tracking of bus.This will help increase your revenue and also convinient for commuters. So do the needful ASAP. By this passenger can track the location of moving bus at bus stop. He will aware at what time bus will reach that particular bus stop. It was showing on TMT app now it is stopped. GPS means internet tracking of moving TMT bus....

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Address: Thane, Maharashtra, 400601

I am a physically handicapped person having a valid tmt free pass. I tried to board bus no.112 from thane station to lodha paradise. Scheduled ar 8.20 p. M. On 23.04.2019. I requested the conductor and driver to allow me to board the bus from front gate since being the rush hour there was heavy rush. They out rightly refused me and said no one is allowed to board from front gate. I showed them the pass issued by tmt, but they kept arguing...

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Address: Thane, Maharashtra, 400607

I traveled via TMT bus no. MH04-EP-464 (AC-65) from Patlipada- Borivali station on 9th October at 11.50 AM . I paid conducter 525 for which he was suppose to pay me 450. He would pay me the amount later in the journey as he wasnt having the change at that particular moment. However at the end of journey i forgot to collect the change & the conduter missed reminding me as well.I have the ticket details as well. Please gel me to get my amount...

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Recent comments

When I got off the bus he started shouting at me

VISHAKHA LAKHODE