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Thane Municipal Transport [TMT] Complaints & Reviews

www.thanecity.gov.in

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Updated: Aug 29, 2026

Complaints 616

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27

Unresolved

589

Bad 😕 It seems that Thane Municipal Transport [TMT] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Thane Municipal Transport [TMT]

Thane Municipal Transport [TMT] reviews & complaints page 3

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Address: Thane

I travel in TMT bus 126 which starts from Thane Hiranandani to BKC. I take this bus everyday to reach my office in Vikhroli. I have observed that the cleanliness of the busses is a concern. The inside has dirt and mud and litter. In the morning 8.10am, 7:50am and 7:20am if the bus is not clean then clearly there is a lapse in cleaning department. Please conduct an audit to check for cleanliness inside the bus. Though the bus looks clean from...

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Address: Thane, Maharashtra

I want to complaint about a bus driver who stop a bus 100 meter away to board a bus.
I was board a bus on 26 jun 2025 at 4.25 am on Thursday morning from MIDC bus stop thane bus which is run under a TMT. Bus route was vrundavan society.
The bus driver was so ridiculous that he stopped bus 100 meter away from bus stop and didn't want to board passenger.
Please take charge on my complaint as soon as possible....

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Date of Incident: 20th June 2025
Time: Approximately 7:35 PM
Route: Thane West Station to Kasarvadavli
Bus Number: 54 (Not displayed correctly until Patlipada)
Bus Stop Involved: Manpada

Dear Sir/Madam,

I would like to bring to your attention an unfortunate and disappointing incident that occurred on the evening of 19th June while I was traveling in your Bus No. 54 from Thane West...

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I stay at madhav palacia hiranandani estate and there is no bus transport to reach main road. all buses takes left turn from manhattan .how do i travel if i want to go to kasarvadavali?? rikshawala will watch mobile but will not take passenger? cant effort also to take auto everyday?
i request bus from bhoomi acres 2 to waghbil naka and then take lturn for station rd.....

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प्रति,
प्रबंधक,
ठाणे महानगर परिवहन सेवा (TMT),
ठाणे.

विषय: मिरा रोड ते मुलुंड बस क्रमांक १५३ पुन्हा सुरू करण्याबाबत विनंती.

महोदय/महोदया,

मी, एक विद्यार्थी...

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Address: Brahmand, Thane weat

While we were getting in the bus from Borivali railway station at 5.15 PM, THE Bus door closed resulting scratches on my hand and my Bag get trapped. However I get freed and my bag was still trapped in between the doors. When complained to the driver he simply said let it be there.
Date[protected]
Time - 5.15 PM
BUS no-no MH04 LQ 3844...

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Address: Road No 16

Respected Sir/Madam,

I forgot my Apple AirPods (Pink Colour Case) in a non-AC bus going from Thane to Lokmanya Nagar. I boarded the bus at Teen Haath Naka around 8:55 AM.

I am attaching my bus ticket with this complaint.
Kindly check if the item is found and help return it to me.

Thank you.

Name: Chetan
Contact No.: [protected]
Date of Travel: 11/06/2025...

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Bus no C61 running between Mira Road and Mukund station has a stop at Majiwada where the charges for Kashish Park are 10 Rs.
However, an extremely rude conductor always charges excess of Rs. 2 from everyone. Despite the fact that Kashish Park stop falls before Mulund Check Naka toll, she charges extra Rs. 2 saying this 2 Rs. Is for toll.
She is extremely rude towards all passengers.
Please look into the matter...

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Complaint Regarding Misconduct on Route 61 - Thane Railway Station to Haware City
To Whom It May Concern,
I am writing to formally complain about the recurring misconduct of bus drivers and conductors on Route 61 (Thane Railway Station to Haware City and return), which I commute on daily.
Drivers frequently deviate from the designated route, sometimes stopping at Kasarvadavli or changing direction at D-Mart. Furthermore,...

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Address: Kapurbawadi naka, Thane west

Hi, I am living in Thane, at Kapurbawadi naka, the buses comes from Kasarwadavali to station, but there no single bus going through route Hriniwas marg. Most of the buses from court naka marg only...

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Yesterday on 19.02.25 in evening around 6.40pm at Majiavada stop, bus no. 61, Borivade Gaon (Hawarecity) did not stop at the bus stop. Bus no. was MH04, XQ9165. i am 55 yr old female Sir, the driver notices and ignored me. As a result i banged both the door, but then too he did not opned the door, conductor also was only looking at m and not notift the driver to open the door. From the first door also near the i was trying to bang but driver...

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I am the commuter of your services from Thane Patlipada till Miraroad station on regular basis. Today I came across your bus driver who was most of the time on his phone while driving this may lead to an accident in the future.
Bus number 153 Bus Number MH 04 LY 1168.
Please take strict action against this behaviour...

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Address: Bhiwandi

Bus issue bus no 85, narpoli police station to mulund bus timings, and mulund railway station and narpoli police station not running in bus timings master issue at narpoli bus station and mulund railway station.
Not proper go to bus narpoli police station at driver.bus turn to best narpoli police station....

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Bus number 89 starting from Chendani to Narpoli at 10 pm on February 1, 2025. The driver was drunk and driving in a haphazardous manner. Also got into argument with passengers. Was using very foul language not befitting a government employee. Conductor was a mere mute spectator....

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Am a 13 year old student who was waiting at new shakti mill bus stop at around 1:20 pm to board a bus, on 10 .01 2025. When this bus ** MH 04 JK 1868, devdaya gaunbag, I showed my hand and also there were two passengers to exit, so I went to the second door to board but he didn't open the door and went away.
He Just s
topped in seconds for that passengers.
There is no excuse for the driver that he didn't see me, because...

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I was waiting for 2 hours for a bus at Dahisar metro today since 7.15 to 8.50. Not a a single bus arrived for thane. Such a pathetic service. You should improve a lot....

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Address: Mumbra

Hi

I'm one of your regular passenger travelling with your TMT bus no 64 Anand Nagar service from Mumbra Station to Anand Nagar ghodbunder road between 12:45pm to 1:15pm.

I have some serious issue with your service of TMT bus No 64 Anand Nagar, most of the time your bus driver not using wooden no plate board which is on your bus display, some times not using correct bus no and telling to passengers this bus is...

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Address: Mulund west

Date: 4 September, 2024

To,
The Commissioner,
Thane Municipal Transport (TMT) Department,
Thane Municipal Corporation,
Thane, Maharashtra.

Subject: Formal Complaint Regarding Reckless Driving and Misconduct by TMT Bus Driver – Bus No. MH04LQ6480

Dear Sir/Madam,

I am writing to formally lodge a serious complaint regarding an incident that occurred...

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I'm a college student with TMT buses as my sole source of transport to reach thane station. For a long time now the buses are getting delayed resulting in overcrowding of buses. This has been a major inconvenience for me as I'm subsequently getting late for my lectures. In addition to this, the buses are not on time even while returning from thane station.
This puts a question on credibility of TMT and it's management. The problem...

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Address: à¤—à¥‹à¤•à¥à¤³ à¤¨à¤—à¤° à¤†à¤à¤¾à¤¦ à¤¨à¤—à¤° à¤¨à¤‚ 2 à¤ à¤¾à¤£à¥‡ (à¤ª) 400601

मी तक्रारदार संजय गोविंद सकपाळ मी बस नंबर MH04EP0855 सदर बस मधून मी लोढा ते गोकुळ नगर प्रवास केला मी लोढा च्या स्टॉप ला दुपारी 3:00 पासून उभा होतो तेथील मी कंट्रोलर ला जाऊन विचारल...

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Recent comments

When I got off the bus he started shouting at me

VISHAKHA LAKHODE