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Thane Municipal Transport [TMT] Complaints & Reviews

www.thanecity.gov.in
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Updated: Jul 3, 2026
Complaints 613
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27
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Bad 😕 It seems that Thane Municipal Transport [TMT] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Thane Municipal Transport [TMT] reviews & complaints page 3

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R
Rtvyas
Jun 18, 2025
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Need bus service

I stay at madhav palacia hiranandani estate and there is no bus transport to reach main road. all buses takes left turn from manhattan .how do i travel if i want to go to kasarvadavali?? rikshawala will watch mobile but will not take passenger? cant effort also to take auto everyday?
i request bus from bhoomi acres 2 to waghbil naka and then take lturn for station rd.....
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N
Neha santosh naik
from Thane, Maharashtra
Jun 16, 2025
Jul 15, 2025
This thread was updated on Jul 15, 2025
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153. Mira road station to mulund station bus service been stopped causing inconvenience to the travellers

प्रति,
प्रबंधक,
ठाणे महानगर परिवहन सेवा (TMT),
ठाणे.

विषय: मिरा रोड ते मुलुंड बस क्रमांक...
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R
Renny philip
from Thane, Maharashtra
Jun 13, 2025
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Door closing while getting in the bus

Address: Brahmand, Thane weat

While we were getting in the bus from Borivali railway station at 5.15 PM, THE Bus door closed resulting scratches on my hand and my Bag get trapped. However I get freed and my bag was still trapped in between the doors. When complained to the driver he simply said let it be there.
Date[protected]
Time - 5.15 PM
BUS no-no MH04 LQ 3844...
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D
Dhifkruudnrlpx
Jun 11, 2025
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lost apple airpods case (pink) in bus from thane to lokmanya nagar

Address: Road No 16

Respected Sir/Madam,

I forgot my Apple AirPods (Pink Colour Case) in a non-AC bus going from Thane to Lokmanya Nagar. I boarded the bus at Teen Haath Naka around 8:55 AM.

I am attaching my bus ticket with this complaint.
Kindly check if the item is found and help return it to me.

Thank you.

Name: Chetan
Contact No.: [protected]
Date of Travel: 11/06/2025...
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S
ShrutiY
Jun 10, 2025
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Excess ticket charges C-61

Bus no C61 running between Mira Road and Mukund station has a stop at Majiwada where the charges for Kashish Park are 10 Rs.
However, an extremely rude conductor always charges excess of Rs. 2 from everyone. Despite the fact that Kashish Park stop falls before Mulund Check Naka toll, she charges extra Rs. 2 saying this 2 Rs. Is for toll.
She is extremely rude towards all passengers.
Please look into the matter...
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S
Sheetal keswani
May 30, 2025
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Bus driver and conductor horrible behaviour for customers

Complaint Regarding Misconduct on Route 61 - Thane Railway Station to Haware City
To Whom It May Concern,
I am writing to formally complain about the recurring misconduct of bus drivers and conductors on Route 61 (Thane Railway Station to Haware City and return), which I commute on daily.
Drivers frequently deviate from the designated route, sometimes stopping at Kasarvadavli or changing direction at D-Mart. Furthermore,...
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R
Rajashree Jayawant
Apr 23, 2025
Apr 23, 2025
This thread was updated on Apr 23, 2025
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Tmt bus route

Address: Kapurbawadi naka, Thane west

Hi, I am living in Thane, at Kapurbawadi naka, the buses comes from Kasarwadavali to station, but there no single bus going through route Hriniwas marg. Most of the buses from court naka marg only...
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D
dipakraksha
Feb 20, 2025
Jul 1, 2025
This thread was updated on Jul 1, 2025
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Bus driver did not stop the bus at bus stop even after banging the door and noticing me struggling to catch the bus

Yesterday on 19.02.25 in evening around 6.40pm at Majiavada stop, bus no. 61, Borivade Gaon (Hawarecity) did not stop at the bus stop. Bus no. was MH04, XQ9165. i am 55 yr old female Sir, the driver notices and ignored me. As a result i banged both the door, but then too he did not opned the door, conductor also was only looking at m and not notift the driver to open the door. From the first door also near the i was trying to bang but driver...
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M
Manish20256
from Thane, Maharashtra
Feb 19, 2025
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Irresponsible behaviour of the Driver.

I am the commuter of your services from Thane Patlipada till Miraroad station on regular basis. Today I came across your bus driver who was most of the time on his phone while driving this may lead to an accident in the future.
Bus number 153 Bus Number MH 04 LY 1168.
Please take strict action against this behaviour...
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C
Chetan rasik
Feb 15, 2025
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Bus timings issues at narpoli police station and mulund railway station west

Address: Bhiwandi

Bus issue bus no 85, narpoli police station to mulund bus timings, and mulund railway station and narpoli police station not running in bus timings master issue at narpoli bus station and mulund railway station.
Not proper go to bus narpoli police station at driver.bus turn to best narpoli police station....
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M
Mandy00001
from MUMBAI, Maharashtra
Feb 1, 2025
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Drunk Driving

Bus number 89 starting from Chendani to Narpoli at 10 pm on February 1, 2025. The driver was drunk and driving in a haphazardous manner. Also got into argument with passengers. Was using very foul language not befitting a government employee. Conductor was a mere mute spectator....
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J
Jaison jk
Jan 10, 2025
Oct 13, 2025
This thread was updated on Oct 13, 2025
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Didn't allowed to board at bus stop and sped away.

Am a 13 year old student who was waiting at new shakti mill bus stop at around 1:20 pm to board a bus, on 10 .01 2025. When this bus ** MH 04 JK 1868, devdaya gaunbag, I showed my hand and also there were two passengers to exit, so I went to the second door to board but he didn't open the door and went away.
He Just s
topped in seconds for that passengers.
There is no excuse for the driver that he didn't see me, because...
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R
ravindrap1985
from Thane, Maharashtra
Oct 19, 2024
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No Bus for almost 2 hours

I was waiting for 2 hours for a bus at Dahisar metro today since 7.15 to 8.50. Not a a single bus arrived for thane. Such a pathetic service. You should improve a lot....
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A
Anjumplus
from Thane, Maharashtra
Sep 13, 2024
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bus no 64 anand nagar

Address: Mumbra

Hi

I'm one of your regular passenger travelling with your TMT bus no 64 Anand Nagar service from Mumbra Station to Anand Nagar ghodbunder road between 12:45pm to 1:15pm.

I have some serious issue with your service of TMT bus No 64 Anand Nagar, most of the time your bus driver not using wooden no plate board which is on your bus display, some times not using correct bus no and telling to passengers this bus is...
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N
NAVIN.ROCHIRAMANI
from Mumbai, Maharashtra
Sep 4, 2024
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formal complaint regarding reckless driving and misconduct by tmt bus driver bus no. mh04lq6480 -

Address: Mulund west

Date: 4 September, 2024

To,
The Commissioner,
Thane Municipal Transport (TMT) Department,
Thane Municipal Corporation,
Thane, Maharashtra.

Subject: Formal Complaint Regarding Reckless Driving and Misconduct by TMT Bus Driver – Bus No. MH04LQ6480

Dear Sir/Madam,

I am writing to formally lodge a serious complaint regarding an incident that occurred...
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V
Vishnu direction
Jul 30, 2024
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Complaining about the buses getting delayed

I'm a college student with TMT buses as my sole source of transport to reach thane station. For a long time now the buses are getting delayed resulting in overcrowding of buses. This has been a major inconvenience for me as I'm subsequently getting late for my lectures. In addition to this, the buses are not on time even while returning from thane station.
This puts a question on credibility of TMT and it's management. The problem...
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S
[email protected]
Jul 24, 2024
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Regarding the misbehavior of the female carrier..

Address: गोकुळ नगर आझाद नगर नं 2 ठाणे (प) 400601

मी तक्रारदार संजय गोविंद सकपाळ मी बस नंबर MH04EP0855 सदर बस मधून मी लोढा ते गोकुळ नगर प्रवास केला...
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R
Rashmichavan
Jun 10, 2024
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Thane Bus route

Hello

A sincere request from a daily commuters from borivali to thane..pls change the route of the bus no. 60 and 65. We do not understand why the bus pass through Kashimira when there are several buses available to Mira road commuters. When the bus service is for thane residents then why Mira road people should travel in the said buses...There is lot of traffic on the Kashimira road specially in the evening which is a waste...
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N
Nilkanth Jagannath Kale
May 6, 2024
May 6, 2024
This thread was updated on May 6, 2024
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Senior citizens bus pass identify card

To issue an Identity Card a residence proof is required. TMT surprisingly does not accept voter ID card as a proof and demands Ration card for proof. Most of citizens are not eligible for ration supplies and hence don't have Ration Cards.
Is it not a harrasment to senior citizens and and adamant way to refuse the facility.
This complaint has even been submitted to The Collectors office. But as usual everyone is sleeping on it...
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P
Pramod Hebli
from Thane, Maharashtra
Mar 17, 2024
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Complaint regarding TMT bus conductor demanding Aadhaar card for senior citizen concession

I am writing to complain about an incident that occurred on March 17, 2024, on TMT bus number MH-04-KF-4042.

I am a senior citizen and I have a valid identity card issued by the Thane Municipal Corporation Transport Services (TMT) with the number 20536. As per the TMT's policy, senior citizens are entitled to free bus travel from 13th March, 2024.

On March 17, 2024, I boarded the aforementioned bus (52 Thane...
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