Titan Eye Plus — titan eye plus store - dwarka sector 12

Address:

Dwarka sector 11, 110075

I bought lenses from tat eyeplus dwarka store. Since purchase of lense i was facing problem,,,, they told me if any difficulty then lenses will be replaced. I am well within one year and went to store. There store manager ritu and sushil without checking crm said that my one year is over and nothing could be done. They spoke very rudely and were least concerned about my issue. Though i told ritu two weeks back but could not pursue as had to goto mumbai.
There is a clear cut problem in my lenses where in i have raise my neck and things clearly... These are progressive and lens had to be larger. Trying to get email id of mr ronnie talati but cannot...
Tital eyeplus guys are saying tehy wont get new lenses made.
Strict action should be taken against sushil and ritu for not listening to customers problem and being rude. Everything can be seen through the cctv in the store.

I am trying to reach tata senior management though... Hope this mail goes to right hands i get justice
Hitesh arora
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