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Travel Guru Complaints & Reviews

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Last updated Jan 13, 2023
Complaints 141
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51
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Travel Guru reviews & complaints page 2

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P
pratima jadeja
from Roha, Maharashtra
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Money debited and booking cancelled at last minute

Address:Mumbai City, Maharashtra
Website:www.travelguru.com

Booked suite a room for munnar for 3 nights at plum judy, 24, 500 debited from my account and a day before check in i got a msg that room is not available with a suggested 3 star hotel 30 kms away from previous one.
I was asked to wait till 12.00 am to resolve the issue... Called them at 11.55 pm and the manager replied that reservations are now closed lease call tomorrow that is when we were expected to check in. After repeated mails...
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Khushali Bhangde
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cancelled hotel booking without notice

Website:travelguru.com

We had booked a hotel room in the Byke Hotel, Matheran and had paid 17, 010 rupees for the same through this website. We got an email confirming the booking from the site.

Imagine our shock when we reached the hotel to find that our room had never been booked. It was a mistake made by travelguru. We tried calling there but no one picked up our call for over an hour. We sat there, tired and confused.

Finally we...
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Address:Mumbai City, Maharashtra, 400081
Website:Travelguru.com

I don't understand how websites like travelguru still retain their licence to do business despite rejecting bookings paid and confirmed way ahead. I had an uncle in Australia booking through travel guru, got a confirmation and then 3 days before the date, advise us there are no rooms available! Isn't that a clear violation of their travel agent licence?...
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H
Hirok Dutta
from Noida, Uttar Pradesh
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Hotel booking not honoured

Website:www.Travelguru. com

Hotel Booking from Travelguru.com was not honoured to foreign tourist Gene Paul Castillo from Phillipines
reaching mathura at 13th March 2017 Midnight
Hotel Aditya, Mathura, : Sonkh Adda Junction Road, MATHURA 281001, PHONE: 2410098, The hotel said all rooms were full and they donot have online booking system
Called Travelguru at the numbers with no help. Such a same that foreign tourist had to sleep in station. I have...
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Alekhya Yalamanchili
from Hyderabad, Telangana
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Fake website

Address:Hyderabad, Andhra Pradesh, 500018
Website:Travelguru

I have booked a hotel from a website called travel guru in guduru. They have deducted the money and sent one voucher stating i can check in as requested. I was attending a funneral and to take some rest and freshen up i have booked that hotel which is located near railwaystation. Train was already late and i am late for the funneral rituals. When i went to that hotel they told me they dont have any online facility for booking. They i called...
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N
nagrichik
from Mumbai, Maharashtra
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Unethical cancellation of prebooked and prepaid Hotels rooms

Address:700122
Website:travel guru.com

I had booked three rooms on 11th Feb 2017 through Travel Guru vide reference number[protected], hotel reference number TGU[protected] and paid certain amount to them and received confirmation. ( Hotel Niladri )

Today got call from Travel guru on 14 march 2017 that they cannot provide me the room and asked me to cancel the same.

I am extremely disappointed with this company and want you to look into the same....
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M
Manju0123
from Hyderabad, Telangana
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Room booking information was not reached to dream valley hotel.

Address:Hyderabad, Andhra Pradesh, 500081
Website:www.travelguru.com

Tg:2737753' booking reference number[protected]

Hotel confirmation number: tgu[protected]

Hi,

Dream valley has rejected booking saying there is no information reached to them regarding this booking,

Please refund the amount immediately....
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Address:Mumbai City, Maharashtra
Website:travelguru.com

Travelguru is the worst. 6 weeks before my Pondicherry vacation I paid Travelguru Rs.8986 for 2 nights (Rs.4493 per night) at the Villa Bayoud and received an email confirmation from them. When my wife and I arrived at the beachfront hotel and showed the manager our Travelguru confirmation, he looked very surprised because they had been fully booked for two months and had even notified Travelguru of the same.

I called customer...
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Ankisha Nimish Tapadiya
from Bhopal, Madhya Pradesh
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Complaint regarding Fake hotel booking

Address:Mumbai City, Maharashtra
Website:www.travelguru.com

Hotel Confirmation no- TGU[protected]

I made a booking for Coco's resort GOa on 19th Jan 2017 paying RS 4945, recieved a confirmation mail from travelguru, but at the time of checkin to the hotel, reception denied the booking. Travelguru did not intimate us regarding the same, not they gave us an alternate for this. Our holiday was totaly ruined. Nor my amount has been refunded yet. I need a strict action against the. I have...
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M
manu_117
from Kasauli, Himachal Pradesh
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Hotel booking

Address:Mumbai City, Maharashtra, 173204

Sir,
I booked a online hotel for 2 days with travel guru i payed full amount to them on 28 dec 16.my booking was on 30dec16 to 31dec16.On 30dec16 when i reached the hotel at 7pm the hotel manager told that no booking is done with ur name.after continously trying for 1 hour thier representative attend the call and told that we have booked alternate hotel for u pls check in their when i reached that hotel the hotel told they have no...
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S
senguptaatanu
from Kolkata, West Bengal
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Hotel Booked through Travelguru.com but no booking was made

Address:Mumbai City, Maharashtra
Website:Travelguru.com

I booked one room (Booking date 08.12.2016 Ref: [protected] Hotel Confirmation Number: TGU[protected])
Hotel Utopia, Daringbadi, Orissa for 2 days 20 and 21st December 2016 by paying full amount Rs.2233.00 online.. I was travelling by Car on 20th and on the way when I got Net connectivity I received an email that no room is available and to contact Mrs. Renu over phone. When I contacted Mrs. Renu, she told that no room can be provided...
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D
Debopriyo Ray
from Kolkata, West Bengal
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Paid amount not refunded after hotel denied checkin

Address:700064
Website:travelguru.com

I booked 2 rooms via Travel Guru in hotel Housez43 in Kolkata for 16th Dec (check-in) and 17th Dec (check-out)
I made full payment via Travel Guru website and had a confirmation voucher for check-in
I read all the terms and conditions and carried my valid ID (Driver's license) for check-in.
I had 2 colleagues with me (one male and one female) who were also checking in with me and were also carrying valid ID proof (Driver's...
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A
arnab.paul
from Bhubaneshwar, Odisha
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Refund not Credited after 7 days

Address:Chandrapur, Maharashtra, 713213

As promised that refund of hotel cancellation will be credited back to account within 05 days working days however 7days has passed still refund is not credite. The cancellation ID provided by Travelguru is. TGU[protected]. As committed full refund will be initiated if cancellation was done before 5th of December for hotel booked in Candle Wood Park, Mandarmani, West Bengal from 6th of December to 9th of December for 03 Nites so the cancellation...
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K
kukrejamansi
from Delhi, Delhi
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Sale of wrong hotel and bad behaviour

Website:www.travelguru.com

I have been cheated by Travel Guru.On 05 November 2016, I was routed through Trip Advisor website to Travel Guru's website for making a booking of Periyar Villa Homestay, Thekkady, Kerala. I made a booking for Periyar Villa Homestay, Thekkady, Kerala through Travel Guru's official website by paying an amount of Rs. 1495/- (Advance credit card payment). My booking ID for this transaction is[protected].

On reaching Periyar...
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A
ajithk4u
from Bengaluru, Karnataka
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Cancelled confirmed hotel booking by travelguru.com after 1 week

Address:Mumbai City, Maharashtra, 400064
Website:www.travelguru.com

I have booked a resort through travelguru.com with confirmation id TGU[protected] dated 24/11/2016. But, they never shared the contact person and other details of hotel. I sent a mail to their customer support team ([protected]@travelguru.com) on 25th asking details of hotel contact person's name and contact number, but they never respond.

And, after 1 week on 2nd Dec 2016 they mailed me saying that my booking with the hotel is...
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S
Shankaranarayanan Kavalappara
from Dehra Dun, Uttarakhand
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Telephone no. given in their Website not working/not attended

Address:Mumbai City, Maharashtra, 400064
Website:www.travelguru.com

The Telephone No. [protected] and[protected] are not working. Even the mail sent to the id given in their Website '"[protected]@travelguru.com'" came back as Undeliverable.
The Hotel for which I reserved accommodation through their Website (Hotel Dev's Paradise, Bangalore) refused me a room though I had obtained their consent for checking in late. I had paid the entire Rent in advance through Net Banking.
Now I am not able to contact...
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A
Alok Mathur RVS
from Mysore, Karnataka
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Reservation not confirmed after payment has been credited

Address:Mumbai City, Maharashtra
Website:hotels.travelguru.com/checkout/pay/handleCCAvenue PaymentResponse

I have a strong complaint against Travel Guru.

On November 6th, 2016, in the afternoon, I sought to make a reservation through Travel Guru for a cottage in Hoysala Village Resort (near Hassan). The reservation was for a 2-night stay for 3 adults, checking in on November 8th and checking out on November 10th.

The website of travel guru (accessed by clicking on Tripadvisor page) led us through the 3 steps required...
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R
Ravi Rupela
from Mumbai, Maharashtra
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Travelguru has cancelled hotel reservation

Address:Mumbai City, Maharashtra, 382340
Website:Www.travelguru.com

Hi, I have booked kumbhalgarh resort v lake alpis through travel guru. After 7 days of confirmation they have sent mail of cancellation. This company doesn't have professional attitude to call you back even after so many reminders. They exist to cheat customers and earn money. I want to take this matter at higher escalation matrix. I have sent couple of mails and made calls to their customer care but no positive response. It seems they even...
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H
Harrish Bangera
from Mumbai, Maharashtra
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Travel Guru No Refund after cancellation Booking ID : MOTG0002659411

Address:400064
Website:www.travelguru.com

I happened to book the hotel through Travel Guru. The Booking ID is MOTG[protected] booked on (Date: Jan 17, 2016 8:56 PM) for the future date - Sat 6 Feb 2016.
Due to some medical emergency we had to cancel the stay at Hotel Palms Residency New Adgoan Naka, near Aurangabad Naka, Mumbai Agra road, Panchvati India.
We happened to cancel the said booking on Feb 4, 2016 at 2:01 PM.

Their Terms and Condition reads:br...
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Harrish Bangera
from Mumbai, Maharashtra
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No Refund after cancellation Booking ID : MOTG0002659411

Address:Mumbai City, Maharashtra, 400092
Website:www.travelguru.com

I happened to book the hotel through Travel Guru. The Booking ID is MOTG[protected] booked on (Date: Jan 17, 2016 8:56 PM) for the future date - Sat 6 Feb 2016.
Due to some medical emergency we had to cancel the stay at Hotel Palms Residency New Adgoan Naka, near Aurangabad Naka, Mumbai Agra road, Panchvati India.
We happened to cancel the said booking on Feb 4, 2016 at 2:01 PM.

Their Terms and Condition reads:br...
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