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Travolook Complaints & Reviews

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Last updated Mar 4, 2024
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Travolook Head Office Address

836, 2nd floor, Udyog Vihar Phase V, Sector 19
Gurugram, Haryana 122008

India

Travolook reviews & complaints page 11

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P
Prime Industries
Jul 26, 2022
Sep 4, 2022
This thread was updated on Sep 4, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not Refunding my money after cancellation of my booking

I had booked three air tickets from Travolook website on 7/7/22. Once i made the payment for the same they call me and said due to fare expiration you can't get the ticket at the same price so either pay extra or cancel the booking. Incase of cancellation full money will be refunded by 8-10 business days. But it has been 18 days they have not refunded my money. Now when i talk to customer care they are asking me to wait for another 5-7 business...
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nitesh151
Jul 26, 2022
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Refund not processing

Date : 08/July/2022
Destination : BOM - BLR
Complaint : Ticket cancelled by travolook and not refunding the money. Multipletimes i called these guys for refund. always one or other reason that refund will come. But no success yet...
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Tarun875
from Aligarh, Uttar Pradesh
Jul 26, 2022
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Behave like picker

Address:836, 2nd floor, Udyog Vihar Phase V, Sector 19. Gurugram, Haryana 122008
Website:www.travolook.in

I booked a Flight Ticket from Bengaluru to Delhi on 18 th of june. But due to any operational issue from travolook, it was cancelled by them. When I contact from representative they said that your amount will be reflected back within 7 to 10 working days. When i was not recieved any of the payment, I call many times but the representative said that your amount in processing and amount will delivered with in 3 to 4 Working days.. After That...
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Annajose1995
from Palakkad, Kerala
Jul 26, 2022
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Company is not providing refund

Address:Gurgaon, Haryana

I tried booking a flight ticket on 7th July 2022 from Travolook (https://www.travolook.in/) but it canceled the ticket saying "Fare Expiration" as a reason. It has been one month but it has not refunded my amount and has not replied to my emails. I tried calling customer care multiple times but every time they give the same excuse that there is the issue from the merchant side and you will get your amount refund in 5-7 working days. My reference...
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Subodh Bhalerao
from Mumbai, Maharashtra
Jul 24, 2022
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Travel ticket booking agent

Address:GURUGRAM

I tried booking a flight ticket on 17th June 2022 from Travolook (https://www.travolook.in/) but it canceled the ticket saying "Fare Expiration" as a reason. It has been more than one month but it has not refunded my amount and has not replied to my emails. I tried calling customer care multiple times but every time they give the same excuse that there is technical issue from the merchant side and you will get your amount refund in 5-7 working...
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AnandKumar47
from Ranchi, Jharkhand
Jul 23, 2022
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Refund not received even after so many tries

I booked a Airline ticket on 12th Jun from official site of Travolook. After my money deduction i imidiately got a mail saying my Ticket has been cancelled and I will receive my refund within few days. It's been more than 40 days now. I had been enquiring from customer care: they keep giving scripted reply and ask to wait for extra week to get my refund back.
My Booking Refrence:REF[protected]
Travolook customer support at...
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Theron142
from Bengaluru, Karnataka
Jul 23, 2022
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Refund for flight booking cancellation not received

Address:836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

I booked flight on 23rd June 2022 with Ref no REF[protected] of amount Rs 3146/- which was cancelled by Travolook on the same day. I received a call from them mentioning refund would be processed within 7-10 days. It's being 30 days and i haven't received refund yet. I called on their customer service number for more than 6-7 times but every time they were saying to wait for some more days....
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bipin1404
from Hyderabad, Andhra Pradesh
Jul 23, 2022
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Refund Not get of flight ticket from last 2 Months

I booked a flight ticket for 28th May 2022 from HYD to PATNA on 20th may 2022, money got deducted from my account, but ticket was cancelled by travolook . I tried to connect to their customer support system through phone & Email but i had not received any update. And from last two month my money not got refunded by travolook....
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Sunita491
from Mumbai, Maharashtra
Jul 22, 2022
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Flight Ticket booked from Varanasi to Mumbai against ref REF661599489 dt.21.06.22

Address:Mumbai Maharashtra

I booked flight ticket from Varanasi to Mumbai against ref no REF[protected] dt.21.06.22 travel dt 18.07.22. The ticket got cancelled from Travolook site on the same day and time of the booking of the ticket due to some operational reason. I am waiting for my refund.
As per the company policy refund will be done within 10 to 15 days from the date of cancellation. Now 1 month is over and I am continuously following for my refund but...
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I booked a ticket on 28th June 2022 and I received a call from their team saying that the Fare has expired and I need to pay extra or else they would refund my money, so I denied to pay extra and asked for refund and they assured to refund within 7-10 days and its been 1 month and no refund yet and moreover the fare was same on the website for next few days. So its clearly a matter of FRAUD....
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sanjana naga
from Powai, Maharashtra
Jul 22, 2022
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Travolook - FAKE SITE

Address:836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

I booked my flight tickets on 31st May 2022 from Travolook and due to fare changes, they cancelled my ticket now it's been more than 45 days since I have not received my refund.

The customer support executives keep telling me the amount has been initiated but I have not received a single penny. There is legit no communication from their side and amid my busy working professional, I've to call them and get no response. br...
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Venkat0409
from hyderabad, Andhra Pradesh
Jul 22, 2022
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Refund amount not yet received

I have booked a flight ticket from travolook.in for Hyderabad to Ahmadabad with the passenger name (lingampally vijay bharath) on 15th june 2022, but till date 22nd july 2022, when I make a call to the customer care or mail the they will just say it has been initiated and will be done with in 5-7 working days and when I call back after 7working days they would repeat the same answer like it takes more 5-7 working days, I want a solution to...
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Monu khardwal
from Narnaul, Haryana
Jul 22, 2022
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Not receive refund

Address:836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008 Phone No : 0124-643-4800

I had booked a flight from DELHI-leh via Travolook on 21 July 2022 as a guest user using mobile no [protected] after deduction of fare amount i was being informed by a Travolook agent on call that my ticket PNR was not generated and hence my ticket was not booked, the deducted amount of Rs 3965 shall be refunded via original payment mode, but till today i didn’t get the refund back.
I am attaching the screenshot of message which i...
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laxmi hati
Jul 21, 2022
Aug 1, 2022
This thread was updated on Aug 1, 2022
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Refund not Received - REF 591299437,REF 269837315

I am really unhappy and unexpected about the services I got from travellook.

I booked two ticket with the amount of ₹6953 and ₹5179 and the booking is Cancelled with travolook.in: REF[protected]. and REF[protected]

unfortunately it's been more than 40 days i did not get my refund back.
I keep on calling to the customer service to know the refund status but not getting any proper response just delaying...
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PramodSahoo25
Jul 21, 2022
Jul 26, 2022
This thread was updated on Jul 26, 2022
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Money is not given After A Month for cancelled tickets

Booked 2 Tickets on 13th June 2022 (REF[protected] & 14th June 2022 (REF[protected]from Travolook (https://www.travolook.in/), but the tickets were cancelled saying "Fare Expiration" as a reason. It has been more than a month, I have called many times, every time they said you will get your amount refund in 5-7 working days. Till now my money hasn't been refunded. I have also sent multiple emails to them but i have not received a single reply...
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Harshini harsh
from Hyderabad, Telangana
Jul 21, 2022
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Cheating on the name of Refund- "NO REFUND RECEIVED"

Address:836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

I have booked a ticket using travolook website on the 28th may 2022 costing around 10786/- and my ticket got cancelled for no reason and the money deducted is not back to me till date (clear details in the screenshot below).
I have been calling them every day and hearing the same cheat story of them saying that they initiated refund and I have been waiting since two months that my money is still not reverted.

I kindly...
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Rajveer99
from Udaipur, Rajasthan
Jul 21, 2022
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Refund amount not credited after 1 month

I booked a ticket from Jaipur to Kochi on 22.06.2022 which got cancelled after completion of payment. The amount was deducted from my account and i got an email from the company that booking is cancelled, later an advisor called and informed that it has been cancelled and will be credited within 6-10 days. But was not credited, i called again and advisor informed me to wait more 7-10 days. I waited and on asking for email confirmation received...
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Rajveer99
from Udaipur, Rajasthan
Jul 21, 2022
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Refund not credited even after 30 days

I booked a ticket from Jaipur to Kochi on 22.06.2022 which got cancelled after completion of payment. The amount was deducted from my account and i got an email from the company that booking is cancelled, later an advisor called and informed that it has been cancelled and will be credited within 6-10 days. But was not credited, i called again and advisor informed me to wait more 7-10 days. I waited and on asking for email confirmation received...
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Nmrk3
from Mumbai, Maharashtra
Jul 21, 2022
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I booked 2 tickets which got canceled later but they didnt refund my money yet.

Address:Mumbai City, Maharashtra

I booked a flight ticket from New York to Pittsburgh on 26th June. The amount deducted was approx 9.5k and the ticket got canceled. Within 5 mins, I got a call from the company stating the site is down due to operational issues and I’ll get the refund within next 7-10 working days.

I thought this is a genuine website and I’ll get the refund so I tried to book the flight again 3 days later through Travolook since I was getting...
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Rajveer99
from Udaipur, Rajasthan
Jul 21, 2022
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Refund not received even after 30 days

I booked a ticket from Jaipur to Kochi on 22.06.2022 which got cancelled after completion of payment. The amount was deducted from my account and i got an email from the company that booking is cancelled, later an advisor called and informed that it has been cancelled and will be credited within 6-10 days. But was not credited, i called again and advisor informed me to wait more 7-10 days. I waited and on asking for email confirmation received...
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