Travolook Complaints & Reviews

I have three refund from travolook.com but they are not initiated my refunds. From last 40 days they are just saying that they have some technical issues so they unable to initiate the refunds

Still waiting for refund 43 days gone, do not get refund yet Rs.8217/-
TRAVOLOOK not respond call and emails, travolook cheating, kindly terminate travolook webside

7th Jan 2022 I booked a ticket through travolook website but within 30 min only the ticket was canceled from their side.
Also, I have been calling repeatedly, and I m getting only dates and dates for the refund.
REF[protected]...

I booked an ticket on Nov24th and they cancelled my ticket and didn’t refunded yet, I’m going to filed a case against this fraud company Travolook.

Have booked Air india flight from delhi to ranchi on 12th, via travolook.in. Amount of 4405 was deducted from account but later on got an email & call saying that the booking was cancelled and refund will be made in 24 hrs. since there was no refund after 4 days i called them and response was it will take 7-10 working days. 18 days have passed, but have not received my refund. kindly look into the matter, my booking reference id is[protected].

Not refunding my money back.

I booked a ticket from travolook and it got cancelled but i have not received the refund.

I had booked a flight ticket from Jaipur to Patna on 16th Jan22 for a fare of ₹5, 492. I received a mail for the same that the confirmation is pending and within 30mins a mail stating that Booking is cancelled due to fair expiration. I even rang Airlines to confirm but no refrence Id was made. I even tried to reach out to customer care but no response. After messaging on social media the refund has not been initiated. I want you to take action against them.

I have been contacting travolook pas 3 months but there has been no solution to my problem

Below is the email that i have with me as proof of their week complain management

support travolook
9:44 PM (9 minutes ago)
to me

Dear Customer,

Greetings from Travolook.in!

This email is regarding your booking reference number : REF[protected]

We would like to inform you that as per your request we are transferring the amount into travolook wallet and the same will be reflected within 24-48 hours.

We request you please check the same after given time with re-login.

For immediate assistance please call[protected].

To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on[protected].

In case of any queries, please mail us at [protected]@travolook.in

NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.

Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.

Regards

Teeka

Support Team

[protected]

www.travolook.in

On Tue, 1 Feb 2022 at 21:42, Manu Tomar wrote:
Hi Team

Please revert on the email and please refund the amount unwillingly stopped for refund.

Why the website showing that the ticket is cancelled whereas the ticket was never confirmed from travalook

image.png
Moreover the help desk telling all the time that the money is transferred in the travalook wallet but the same is not reflected as shown below.

If you require alternate bank details to refund the amount then do let me know, i will assist but do refund the amount

image.png

Regards,
Manu Tomar
Mob.: +91-[protected]

On Fri, Jan 14, 2022 at 9:38 AM Manu Tomar wrote:
Hi All

Please note i have not received money in my account.

Regards
Manu Tomar

On Mon, 6 Dec 2021, 11:48 am support travolook, wrote:

Dear Customer,

Greetings from Travolook.in!

This email is regarding your booking reference number : REF[protected]

Unfortunately, your refund process is taking longer time than usual.

We can offer you an option of “Travolook Wallet” against the refundable amount which can be used for any future booking through our website request.

You can also use this amount to book a new ticket for your friends & family for any sector or flight.

For immediate assistance please call[protected].

To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on[protected].

In case of any queries, please mail us at [protected]@travolook.in

NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.

Regards

Ritik

Support Team

[protected]

www.travolook.in

On Mon, 6 Dec 2021 at 09:49, Manu Tomar wrote:
Hi Team

You guys are purposefully disconnecting my call once i ask for refund and taking no active actions.

This is serious and can be a legal issue. I have already warned on 1st Dec 2021 that i will take legal action if the refund is not done.

Reply ASAP else i need to visit your office and take actions accordingly as per law.

Regards
Manu Tomar

On Wed, 1 Dec 2021, 7:45 am Manu Tomar, wrote:
Hi Team

Please advise urgently on the below concern.

Please advuse if need to file for my concern in consumer forum.

Please attend this at earliest.

Regards
Manu Tomar

On Sat, 20 Nov 2021, 11:24 am support travolook, wrote:

Dear Customer,

Greetings from Travolook.in!

This email is regarding your booking reference number: REF[protected]

We apologize for the inconvenience caused to you.

Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 07-10 working days (excluding Saturday, Sunday and Gazetted holiday)..

Your patience in this regard will be highly appreciated.

The refund shall be as per the policy.

For immediate assistance please call[protected].

To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on[protected].

In case of any queries, please mail us at [protected]@travolook.in

NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.

Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.

Regards

Ritik

Support Team

[protected]

www.travolook.in

On Thu, 18 Nov 2021 at 21:45, Manu Tomar wrote:
Hi Team

Make sure I am getting earliest solution to my issue.

This is serious delay that i have been experiencing with Travolook. This is my first and last tims that i have done dome traction on travolook.

Please revert on top priority

Regards
Manu Tomar

On Wed, 17 Nov 2021, 12:16 pm Manu Tomar, wrote:
Hi Team

Please advise update of the refund amount

Thank You

Regards
Manu Tomar

On Tue, 16 Nov 2021, 1:20 pm Manu Tomar, wrote:
Hi Team

Please advise update on the refund.

Regards
Manu Tomar

On Wed, 10 Nov 2021, 4:11 pm Manu Tomar, wrote:
HiTeam

How come 5-7 days changed to 10-15 days, this is really not acceptable.

Neither i got ticket and over and above that my money is also stuck in mid way.

Please advise reason for the same.

Regards
Manu Tomar

On Wed, 10 Nov 2021, 4:01 pm support travolook, wrote:
Dear Customer,

Greetings from Travolook.in!

This email is regarding your booking reference number :REF[protected]

This is to inform you that your reservation was cancelled due to an operational reason .

Refer to your discussion with our agent dated 28-Oct-2021.Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 10-15 working days (excluding Saturday, Sunday and Gazetted holiday)..

Your patience in this regard will be highly appreciated.

The refund shall be as per the policy.

For immediate assistance please call[protected].

To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on[protected].

In case of any queries, please mail us at [protected]@travolook.in

NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.

Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.

Regards

Teeka

Support Team

[protected]

www.travolook.in

On Tue, 9 Nov 2021 at 22:05, Manu Tomar wrote:
Hi Team

Please find train email below.

I have not received the refund amount yet. It is already more than 10 days that the transaction failed

Please check urgently and advise

Regards
Manu Tomar

On Thu, 28 Oct 2021, 8:57 am travolook.in, wrote:
logo
Booking Cancelled
Reference No. : REF[protected]

Need help, Our 24x7 Toll Free Support:[protected]

Your Booking is Cancelled with travolook.in :REF[protected]
Your booking is Cancelled due to fare expiration. Please contact our customer support at[protected] or send us an email at [protected]@travolook.in and one of our travel expert will be pleased to assist you.In Such unlikely event, if your tickets cannot be processed for any reason you will be notified via email or by telephone and your payment will NOT be processed.
FLIGHT DETAILCALL US FOR ANY CHANGES OR HELP WITH YOUR FLIGHT AT[protected]
Departure

Indigo
6E - 7184
Location
Amausi Airport(LKO) Terminal: Terminal 2
Nov 28, Sun 10:15
flight
Non Stop
Location
Devi Ahilya Bai Holkar Airport(IDR)
Nov 28, Sun 12:20
bag Check-In Baggage : 15 Kg (01 Piece only)Total Trip Time : 02h 05m
Traveler(s) Information
S.No. Pax Type Traveler's Name Ticket-No. Seat-No. Gender Date of Brith
1 ADT MANU TOMAR - - M -
2 ADT NIHAL SINGH - - M -
3 ADT GIRINDRA SINGH - - M -
4 ADT PALLAVI TOMAR - - F -
5 ADT SASHI SINGH - - F -
Price Information
Refund Amount ₹15440.00
Please feel free to contact us to confirm your itinerary, or other special requests (Seats, Meals, Wheelchair, etc.) and luggage weight allowances (a number of airlines have recently made changes to the luggage weight limits) 72 hours prior to the departure date. We look forward to help you again with your future travel plans.

Change/ Cancellation Policy
All travelers must confirm that their travel documents required are current and valid for their preferred destinations. The Tickets are non refundable . Once ticket is purchased, name changes are not allowed according to Airlines Policies, but some Specific Airlines allow minor corrections, usually involving 1-2 characters attracting a fees for this service. Prices do not include Baggage and Carry-On or other fees charged directly by the airline. Fares are not guaranteed until ticketed. Fare changes are subject to seat or class availability. All tickets are considered non-transferable & non-endorsable.

For immediate assistance please call[protected],[protected]

To make changes to your ticket reservation, please contact our Customer Service representative at our toll-free number on[protected]

If you have any questions, please mail us at [protected]@travolook.in

Copyright © 2021 travolook.in, All Rights ReservedVisit travolook.in

We have waiting for refund from travlook on from 21/11/2021 but still waiting not get the refund, they told again and again wait you get refund wait you get refund, still 43 days gone but do not get refund yet, the refund amount is rs.8217/-
we booked ticket chennai to agartala, the amount rs.8217/- debit from my account but they are not me confirm ticket, and not give refund yet, do the needfull

I booked a flight ticket from Vijayawada to Bangalore on 12 sep 2021, and was promised to get a refund in 10 -12 working days. I kept calling them every week but they kept postponing the refund. They even went to extents of refusing to answer any calls from my number after making me wait for three months
causing irreparable mental strain. Kindly address my months long struggle to get my money back rightfully.

The ticket was canceled by the merchant she to fare expiration and I got email confirmation on the date for cancellation and refund but still, the refund is not credited yet almost 30 days over.

I have booked my flight ticket on 17 th nov ..money deducted and ticket cancelled ..they said they will return the money..it's been 3 and half months every time I call they say they will return money in one week definitely...they are making fool...when I say transfer call to your manager than they say we r working from home...and they are harrassing since 3 and half months..i want my money back 3210

I have booked flight on 28 december 2021 REF NO. REF[protected] after booking it immediately got cancelled and i have recieved the email from travolook support by sayung that your ticket has been cancelled and your refund will be processed within 24 hours. Its been more than a month now I have contacted to travolook support multiple times everytime they says your refund has been processed but still didnt receive any update.

Dear Sir / Madam,

Greetings!

HUMBLE REMINDER

Following up on the refund amout of 9529 INR dated 12.11.2021.
Ref[protected].

We have had discussed with your Office representative (ref #[protected] and got verbal reply that within 7 days the full refund will be made and INR 9529/- amount will be credited in the bank account, but, till now there is no update / no action.

Its been more than a month. Is there any update on my refund?

REF[protected]

Kindly share your urgent reply to take further action in this matter.

Thanks & Best regards,

VENKAT (Passenger)

ANUSHILA (Ticket booking supporter)

Booked tickets with them on 6th Jan 2022( Rs9588).They cancelled the tickets stating fare expiry.The refund amount has not been received till date after multiple calls and mails .they are avoiding the refund by saying technical issue.The call centre team dont have any clue.

I booked a ticket with Travolook on 22-Dec-2021 between Delhi to Lucknow for 27-Dec-2021. Due to some fare change reasons, Travolook cancelled my booking themselves.
Today is 27-Jan-2022, but they have not yet refunded my booking amount (₹ 3675.00), despite of doing multiple follow-ups on regular basis.

This is a fraud company for sure who cancel bookings due to stupid reasons and doesn't refund customer's money..

I booked ticket from HYDERABAD to CHENNAI Flight 6E-6216 dt 15th Nov 2021, Mon 22:05 and immediately mail got triggered that booking did not happen and refund will be processed. I spoke to their toll free support +[protected], and they informed that it will be credited within a week. Until now I am following by mail, since I flew abroad now and I have not received the refund Rs 4343.00 as indicated in the mail yet . Last follow up on 17th Jan 2022 and have attached the details

I have booked a ticket from website travolook.in on 26th Dec 2021 and they have canceled the transaction and told me that the refund will be made within 10-15 working days. But 1 month has been gone and till now I haven't received the refund amount.
Booking Reference: REF[protected]

I booked a flight ticket on 03.Jan.2022 from travolook and amount deducted but booking get cancelled from Travolook. I’ve sent mail and try to contact customer care but they disconnected my call without proper answers. From last 25 days they told me that they have initiated my refund but i didnt get any proper mail for the same. Also they have confirmed that, the issue is with there Merchant and due to that it get delayed. Still they are not taking any proper action for the same.
Ref. No. – REF[protected]