I lodged complaint with the Chief Vigilance Officer of the bank for gross negligence, flouting of norms and standard banking guidelines by 5 officials of erstwhile Andhra Bank in 2018 before it got merged with the Union Bank. Right from sanction of term loan to disbursement of loan amount for up-gradation of an existing hospital, the said officials violated guidelines leading to misappropriation of loan amount from term loan as well as Overdraft account. Only after sudden death of husband of the Partner cum co-promoter of the firm, all these procedural lapses by bank officials came to light. My family offered vacant plot/s of lands as collateral and stood as surety. Without commencement of operations, more than INR 2 crs was disbursed to unrelated entities including chit fund companies, without verification /inspection for for physical delivery of hospital equipment and other items. Finally after 4 yrs of continuous follow up and lot of correspondence with the Vigilance department, bank came forward to settle the matter, but with a precondition that, all complaints lodged by us against their errant Officials for their involvement in gross procedural lapses as surety must be withdrawn. Due to extreme pressure and coercive manipulations by the bank officials and their legal officers, we had to withdraw our complaints and we paid all dues to the bank by August, 2023. But even after months, bank officials are deliberately delaying to issue NOCs for releasing MOTD(memorandum of title deeds), because we lodged fresh complaint with the DFS, ie. Dept of Financial Services for not maintaining confidentiality and failure of the bank in taking suitable action on the errant officials of the bank and using all coercive methods in forcing us to withdraw our complaint to protect their officials.
Union Bank of India customer support has been notified about the posted complaint.
Feb 23, 2024
Updated by [email protected] While, I thank your organization and the Representative Mr.Raghav Senon who spoke to me over phone, first time on 17th Feb, 2024 and a few more times, last call being 21St Feb, 2024 asking me to pay fee of Rs.31500/- directly by UPI . I sought clarifications on the exact course of legal recourse and also the Legal Counsel deputed to take up my complaint/case. Instead of responding to my request for clarifications, your organization sent me a mail, labelling my compliant as "Suspicious" and also casting aspersions on me. Let me make it very clear that, my complaint is against the officials o[censored]nion Bank of india and the objective is seeking suitable punishment and I never sought monetary compensation...!! That's why, I did not proceed with payment of the said fee "Court CCS GST" . Hence, the mail from your end is unwarranted and I reserve my right and choice to approach appropriate Legal /Consumer fora.. Regards.
Feb 23, 2024
Updated by [email protected] While, I thank your organization and the Representative Mr.Raghav Senon who spoke to me over phone, first time on 17th Feb, 2024 and a few more times, last call being 21St Feb, 2024 asking me to pay fee of Rs.31500/- directly by UPI . I sought clarifications on the exact course of of legal proceedings and also the identity of the Legal Counsel deputed to take up my complaint/case. Instead of responding to my request for clarifications, your organization sent me a mail, labelling my compliant as "Suspicious" and also casting aspersions on me. Let me make it very clear that, my complaint is against the officials o[censored]nion Bank of india and the objective is seeking suitable punishment to the said officials (who violated banking guidelines and disbursed loan amount to unrelated entities) and I never sought monetary compensation...!! That's why, I did not proceed with payment of the said fee "Court CCS GST" . Hence, the mail from your end is unwarranted and I reserve my right and choice to approach appropriate Legal /Consumer fora.. Regards.
