United Bank Of India [UBI] — money deducted from account even though transaction was declined

Address:400067

While making payment of rs.2099 at reliance trends, infinity mall, malad, mumbai on 1st dec, 2018, the transaction showed declined at the pos terminal. However after sometime i received a message from unionbank saying amount has been deducted. Reliance trends officials say that the transaction will be reversed and money will reach account but it has still not happened. How much time will it take.
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Name - Arkaprava Pal
acc. no[protected]

i am unable to login into net banking. please look into the matter and please revert.
Attached is the error that is showing and going to branch is the last option i would avail since i live outstation away from home branch.

Regards,
Arkaprava Pal

I am sibani mondal, live in shirakole, police station usthi.
I am an old customer in this ubi bank branch. The behaviour of a staff at the inquiry counter is so rude that, hardly anyone dare to go and ask something. Today i went there to ask about my a/c status . To my disappointment, he shout out at me.
On 21/11/2018 Mobile recharges for Rs.100, 100, 120, 130.222 totaling Rs.672/- done with Airtel, Idea, Vodafone respectively but not successful. Amount debited from my s/b a/ c. The prepaid mobile operators did not recharge.
I purchased an item from amazon online on 04/07/2018 and refund it on 05/07/2018.But till today the amount not credited in my account.
Reference no[protected]
Amartya Gupta's reply, Nov 28, 2018
I purchased an item from amazon online on 04/07/2018 and return it on 05/07/2018 due to over size.I also applied to amazon for refund the amount to my ubi bank account and give them details, but till today the amount not credited in my account.So please take necessery action about this matter

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