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Urban Ladder Complaints & Reviews

www.urbanladder.com
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Last updated May 23, 2024
Complaints 149
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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A
anujshringi
Apr 27, 2022
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Sofa structure broken down on it's own,no return/replacement/repair provided. Order id:T439277257

Address: Reliance Retail Limited, 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai- 400 002, Maharashtra, India
Website: urban ladder

So my sofa broken down in the middle of night with no one around and i am being rudely told my urban ladder twitter team they can't help with anything at all, The broken part is the part of sofa structure and has some mechanical part on it., it is of horrible quality. I have being told they can't help me at all very rudely when sofa is still under warranty. Please provide resolution asap.
Order id:T[protected]...
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V
Venu Nuthalapati
Apr 23, 2022
Apr 23, 2022
This thread was updated on Apr 23, 2022
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Poor quality products by urban ladder.

We bought this bench from urban ladder after checking the quality from the offline store in June 2021... and the product warranty is 3 long years ... we were so happy for that, we completely trusted urban ladder about it. .. but our happiness bid not last long... in less than a year u guys can see the condition of the bench ... when we raised complaints about it ... 2 people from urban ladder came for inspection and said that...as screws...
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R
RAJARETHINAM JEROME
from Chennai, Tamil Nadu
Apr 2, 2022
Apr 2, 2022
This thread was updated on Apr 2, 2022
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Recliner Replacement request denied on flimsy reason

We purchased a Barnes Recliner 1 seater and Laurence Motorized Recliner 3 seater on 22 March 2022. The order was placed through the Showroom located in Thoraipakkam, Chennai. After checking and rechecking with the model displayed in the show-room and confirming that the cushion quality and the reclination initial position were excellent, we ordered for the same.

The only change we made was to go for fabric cover rather than...
+2 photos
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Y
yourendisthis
Mar 21, 2022
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Misinformation on site/Lack of after service apart from guarantee /Malpractice

I ordered a bed and side tables which I received but can't unpack without the authorized serviceman present because of the policy, So now you won't be able to figure out if the product is intact. Now, it's been 7 days they haven't sent any person responsible and no response from the company either, had to call them from my side numerously before actually, they picked up. every time they used to hang up on me saying we're escalating the matter/we're...
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S
Sasmit24
Feb 3, 2022
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Urban ladder- waste of money and time: Company refusing to replace faulty product

Address: NRI Complex, NAVI MUMBAI

Purchased a bed of approx 40 k and high quality mattresses of 60k+. Delivered on time but mattress is over sized and not fitting on the bed. Urban ladder is refusing to replace it with the right size mattress. Both bed and mattresses are lying unused since 5 days. Company is not attending to my grievances. I had a excellent experience of company in 2015 but this time it’s worst experience, waste of Toney and time. Will approach for legal...
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K
kasaditya
from New Delhi, Delhi
Jan 25, 2022
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Delay in installation of my product_T906649852

My product (T[protected] from Urban Ladder was scheduled for installation on 24th Jan 2022 between 2 to 5 pm. But no one from your office visited for installation. I had taken leave from office for the said purpose only. Please note, Urban Ladder team had confirmed the same time and after that only I had taken leave from office. I have also received below mail on 22nd Jan 2022 from Urban Ladder.

“Hey Apoorva, your order T[protected]...
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P
Pramode Singh
Jan 19, 2022
Jan 19, 2022
This thread was updated on Jan 19, 2022
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Shoe Cabinet

Address: 1516, Carnation Tower, Gaur Saundaryam, Greater Noida West, opposite Gaur city mall, Noida 201009

I had purchased this shoe cabinet two years back.
The hinges of the shoe rack has broken and I want it repaired.
Please send someone to repair it please....
+1 photos
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N
NASRIN AGA
Jan 18, 2022
Jan 18, 2022
This thread was updated on Jan 18, 2022
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Non Receipt of the part order

Address: H no 1419 housing board Colony Sanquelim Goa

First and foremost you’ll do not keep up to the time neither your order commitments nor your emails . Each time I have to take update and follow up .

Secondly I had already conveyed to your executive Violet who called me and the person calling from Goa Amit / Ganesh that initiate full refund of amount paid ie 19677.79/- to urban ladder . Make sure both this people call me again .

It is highly disgusting that...
+2 photos
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R
Rozy Thakur
Jan 6, 2022
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Need status update of order id - T863264422

Hi Team,

I am reaching out to you on my order- Binget Carpet (122 x 183 cm (48" x 72") Carpet Size, Hand Tufted Carpet Type) with order id - T[protected]. I placed this order on Dec 23rd, 2021, which was supposed to be delivered today, but I see no status change on the website post-Jan 1st, 2022 (shipped). I spoke to your customer care yesterday, and they mentioned it will be delivered today. I called customer care. They say...
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V
Venkatesh Gururaj
from Bengaluru, Karnataka
Jan 4, 2022
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Order T616203833 Aries dining chairs

Address: Bangalore

Aries dining chairs order T[protected] invoice RR22IKA0009213 dt 23.09.2021..Poor quality product..Developed cracks within 2 months .. needs replacement.....
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V
Venkatesh Gururaj
from Bengaluru, Karnataka
Jan 4, 2022
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Poor quality product. needs to be replaced

Address: Bangalore

Invoive RR22IKA0009213 dt.23.09.2021..Aries Dining Chairs Managing Finish.. no inspection on spot.. arrange for replacement.. chair with Urban ladder logo needs replacement.. neglegence is not expected from this highly renoved brand.....
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S
Sannidhi Bhandary
Jan 1, 2022
Jan 10, 2022
This thread was updated on Jan 10, 2022
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Delivered poor quality products at full price and refuse to address concerns

Website: www.urbanladder.com

I had purchased a Genoa wing chair from urban ladder which was delivered to me on the 5th of November. Cut to a month of minimal usage( we have no kids or pets) I notice the fabric comes loose and the chair has just 3 bushes the fourth leg has none. The area where we sit is worn off like a chair that usually does after alteast years o[censored]sing it. Now when I reach out to customer care I'm told they cannot address the issue of the fabric being...
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B
Bharani Krishna Ponnaganti
from Delhi, Delhi
Dec 24, 2021
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Damaged product received, delivery guys took it back, no refund

Address: Bangalore

Hello,
The product for this order "T[protected]" was brought for delivery today, but the product was damaged and it was taken back by delivery guys.
Later i sent a mail regarding this for refund, but they said they will repair the damaged product and send it again. What they hell is wrong with you guys, first deliver an used and damaged product, later you say we will repair it and send. I don't want your product, please refund...
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S
Sidharth.Yadav
from Gurugram, Haryana
Dec 8, 2021
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Damaged product - Replacement of order no. T648307468

I have ordered a king size bed but your team has delivered damaged product. When you have supplied the same at that time I have informed you that delivery team has not delivered product properly and also requested to you guys, please send some one to check delivered product but no one has came from your side and now when you have send some one for installation then he found that product is damage.


I have received a...
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A
ABDutta
from Mumbai, Maharashtra
Dec 5, 2021
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Mattress not delivered but marked as delivered by Urbanladder

Order Number: T[protected]
Order placed: 2nd November

In this order, the queen mattress has not yet been delivered but in the urbanladder tracking, they have marked it as 'delivered' on 1st December'.

This us completely untrue. No one has delivered the mattress, we were at home on that day. Plus we also checked with security and no one from Urbanladder came with a mattress. Further, they always take photos...
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J
Jeevag16s
Dec 3, 2021
Dec 7, 2021
This thread was updated on Dec 7, 2021
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Poor Quality of Sofa from Urban Ladder - Web order T086907091( Item number : FNSF51KNAV30003 / Lot : UL-603-0019810)

Address: Bangalore

We had placed Order ( Web order T[protected] Item number : FNSF51KNAV30003 / Lot : UL[protected] for a sofa online from standard catalogue. Upon delivery we found that quality of foam/material used in seat cushion is extremely poor and it painful to use sofa for more than 10-15 minutes. We had reported this to your customer care and quality team weeks ago and continue to wait for resolution.

We had no option to analyze or...
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S
Sidharth.Yadav
from Gurugram, Haryana
Nov 26, 2021
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Damage product

I have ordered a king size bed but your team has delivered damaged product. When you have supplied the same at that time I have informed you that delivery team has not delivered product properly and also requested to you guys, please send some one to check delivered product but no one has came from your side and now when you have send some one for installation then he found that product is damage.

Today I have received a call...
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G
Guruprasad thammishetty
Nov 13, 2021
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Color change

Address: J.P nagar, banglore, 560035

Web orderNo: T[protected]
We ordered a study table(Sidney study table color honey walnut .We got different colors part1 and part 2. 1st part was rusty oak
2nd part was honey walnut, 1st part was assembled so we wanted the 2nd part to be honey walnut too. We contacted sweta she said the color could not be changed, she did not answer our call when she answered and we were talking she disconnected our phone call. Her No.[protected]...
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I
indu Vijayan
Nov 12, 2021
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Ava Bench, order no. T898319076

Address: Urban ladder

Product recieved came with two pair of legs of different colour as shown in the website. Replacement ordered also came with different colour. So now we have three pair of different colour legs and company is asking to manage with the recieved product....
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S
Shalug@123
from Bengaluru, Karnataka
Nov 4, 2021
Resolved
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I have cancelled an order T026532033 on urban ladder website and send mail for cancellation.

I have cancelled an order T[protected] on urban ladder website and send mail also to cancel on [protected]@urbanladder.com. they have ack that my order will be cancelled soon and I will receive the refund within 5-7 working days and I should wait for refund.

Now I am being harassed saying my shipment isdone for an cancelled order.

Pls take immediate action and process my refund asap...
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