Urbanic Complaints & Reviews

Hello,
I have purchased on urbanic.com on 27 nov 2021 from [protected]@gmail.com
and my order is[protected].
I have sent mail for the same and lots of messages on Urbanic chat application.
But no one replies to me. My order is a prepayment order of almost 2500.
Please do something for me....

I had ordered on November 29th and haven't received the order updates till today (9th December)
Order number:[protected]...

On 18 November 2021 I had placed an order for 2 dresses with Urbanic.com and pre-paid for it. The website confirmed the order and generated an order number, with deliver promised between 28 November and 2 December 2021. A few days later, I tried to track the order, but the web page kept asking me to download their app, something I was not willing to do. I Googled a Customer Care number for the company and when I called them, the person insisted...

Refund processed at 25 Nov. But I didn't get the money so I asked customer care service about it, they told me to wait 7 to 10 days for money to reflect in account. It's Dec 5, 10 days have passed yet no money transferred to my account, when I ask customer service they are still telling me to wait 7 to 10 days....

I placed my order on 18 November 2021 with urbanic. The order still haven’t shipped. It’s already been 17days since I placed my order. According to the order shipment. I was supposed to get my order by 3 December 2021 but there’s no update on my percel. I have prepaid my order, so it’s really sad to see that this is their customer care. Please send me my tracking details. I really hope I get my percel...

I paid for a order, but the order was not confirmed. I tried to contact customer support but they are not responding at all.
How will I get my money back?...

My order was expected to delivered around 26-30 November but it got delayed. It finally shipped on 30th November and started showing estimated date 3rd dec but it still didn’t got delivered. Today is 4th dec and there is still no update. Please deliver my order fast....

I had placed my order on 18th Nov and it was supposed to be delivered between 28 Nov-2 Dec. On 23rd Nov I got a notification that it's processing and there's been no update since then which means it isn't out for delivery yet and it is 2nd Dec already....

Always showing processing order. And when asking about dispatch date in live chat, they say products come from overseas and takes time to come to INDIA. now they also blocked me from Live chat and thus I can't contact them....

I have returned my sweatshirt but not got the refund . It’s about 2-3 weeks still didn’t get the amount back....

I placed an order a month ago for 2 items out of which one item was delivered and one item i cancelled it and i paid the amount through online mode.. I keep on asking for the refund but i have not received it till now its been month.. They keep on answering on mails and saying that they have sent the refund from their side but how can they send bcz they didn’t even asked me for my bank details.. This is totally fraud i request you to please...

Two garments were delivered from Urbanic on 21st oct 2021. I sent the return request on 28th oct. Since then my return requests are not entertained. People sitting at customer service take my customer details every alternate day and tell me that they will investigate the case. Investigating team is working on it n they need some more time. Today I m told that they will not take it back since the time has exceeded its limited time period of...

I have orders 2 prices bra with size 34/70 but it will not fitted me so want to return it, they said they don't have return policy on this and even they cannot exchange .what kind of service is this
Totally waste of money.
I want to exchange it immediately....

I ordered and paid the amount. After that i cancelled my order and even after 10 days my refund is not initiated. Order number :[protected]...

I have ordered from urbanic on 10th Nov worth of rs 2961. On 24th Nov my order status showed delivered. But I have not received any parcel yet. I complained to support team as well but they didn't help me ....

I had ordered items from Urbanic on 13th Nov and while placing the order it assured a delivery by 24th Nov. It's been more than 10 days now and its still in processing! I have to fly out of the country with those packages as a gift for someone in 2 days (still haven't got them). The customer service live chat too wasn't helpful with my concerns. Hate to say this but I had expectations from this app and feel really disappointed about my choice....

I've ordered 3 jeans from Urbanic but received only 2. I've raised this issue over their customer support, sent mails and continuously following up with them but they are not responding at all. It's been a long time now.
Never expected this from a brand like Urbanic.
I regret shopping from them.
Kindly assist me with this.
Thank you....

It is my first purchase from urbanic. My concern is why ky order is not shipped yet even after ordering it on 18th nov. its almost about 8 days, i am fed up with their customer care support service. they take almost one day to reply
i feel trusting Urbanic is a blunder of my life. I wanted my products early for a occassion and it is not even shipped yet.Disappointed!!...

I ordered a cropped t-shirt on 20th November at 17:39, and it says it was delivered on nov 21st at 00:48. and my order says I've rejected it. 1st I did not even receive my package and why would I reject something if I've paid the money for it?
2ndly who even delivers a package at 12 in the night. I'm extremely disappointed with your service.
I either need a refund for my order or deliver my package.
this is not done....

I had ordered a leather jacket on 10th October. It was delivered on 25th October and I applied to return it on the same day since I wasn't satisfied with the material. They picked it up on 26th and it shows the refund is processed but it hasn't reached my account yet. I've been trying to reach them but in vain. The amount deducted from my account is 1111 and I haven't received it yet.. today is 23rd November. Very disappointed with the service....