Urbanic Complaints & Reviews

I complained in the chatbox but they said to email and when I emailed them, this was their response. Order number[protected] worth 2006 rs...

I had ordered a couple of products from urbanic and cancelled the same because I changed my mind. Its been over 10 days but refund has not been credited to my account....

I return an order to urbanic but the refund to the product is failed. It was picked up by the delivery guy but I didn't received the money back. They mentioned the refund failed but even after sending lots of emails I only got an response that also wasn't helpful as it was suggesting some process to follow but the options that has to be chosen was not showing in the urbanic app....

Hi. I’ve returned one order of INR 1512. The delivery guy took the parcel & I’ve received a whatsapp text which says Refund is in process but on Urbanic Page it shows “Refund Failed”
Tried connecting to there social handles & customer chat box but received no reply. Kindly help!...

I ordered a pullover top on 1st January and expected a delivery by now but seems like Urbanic's delivery service is slower than expected. I kindly request urbanic to send my order by 6 January or else it's not of my use. Please help me out or else unwantedly I'll have to return the product as it'll be useless. I'll appreciate i[censored] listen to my request. Thankyou
~Nysa Pandey
New urbanic customer...

I had terrible experience with urbanic as their return process is very bad. I had placed return pickup for my urbanic orders with order ID :[protected]. But the return is failing because the delivery boy is not accepting the return. He came and picked up the order, however he came back after sometime saying only 4 out 5 orders can be accepted and since all the orders are under the same order ID he cannot take pickup of any of the orders....

Hi..
Actually i have ordered Ruffle Pant Jumpsuit on 28th November 2021 which was delivered on 8th December 2021. Due to some reason i have returned the same on 11th December 2021 but till now i have not received the refund amount. I am following up with customer care guys but they are giving the same answer that it will get refunded but there is no hope for the same....

It's been more than a month I've returned my product and the refund has not been initiated yet. Even they are not replying to my emails. I've shopped from this site for the first time and this is my first honest review. They are such a fraud people....

Please check the refund of this order has not been done yet...one month has been passed till my refund was confirmed
Order ID:[protected]...

I have brought two dresses from urbanic, the material was not up to my expectation so I returned it . The order id is[protected]
Simplicity pullover sweater and positioning printing pullover sweater total cost of ₹ 1995 . The product is returned but I have not got the refund . This is a fraud case, the product has been returned since 7_8 days but no refund . Please help me to solve this...

It's been a week since I returned my order but the money has not came to my account yet...

I did not receive my refund of Rs 1, 572...

This is regarding Order Number[protected], in which I had ordered 2 products, of which I raised a return request for 1 of them related to sizing issues on the 19th December.
On Monday evening, 20th December, the package was collected from me by the delivery agent.
Within an hour of collection of the package from me, I called him back stating that I haven’t got any update or message saying that my package was collected....

I didn't get any updates on my order since 31 December 2021...n I want it very urgently... earlier the delivery date is on 4 to 5 Jan...n I hope I will get it on time... otherwise I'll cancelled my order...

I ordered a jeans from urbanic on Tuesday December 28th 2020. Due to my mistake, I didn't update to my new address and the delivery person reached my last address and called me. I informed him that i mistakenly put the order for the wrong address.
The delivery person was kind and cancelled the order for me and sent the bag back to your centre.

It's been almost 3-4 days since then and i haven't recieved my refund even...

It's been 12 days and still now my order is processing.There is no shipment.Even tracking the order is not available....

Products have been picked up as well as cancelled for another order but no reply to email of refund process...although it shows refund processed but doesn't reflect in my bank account

Order no[protected]...

Return of the order isn't being picked up since many days. I get a delivery pickup message but noone comes to pick it up. Order under account name Simakshi Agarwal and number [protected]...

I refund my order 3 items at 13 December 2021 order no[protected] waiting my money since from along time still it’s showing refund processing...

[protected] my clothes which have to be delivered by 31st December...Till now i didn't receive my clothes...when can i expect my orders...i don't have much tine to wait because on Jan 6th i am leaving to abroad...So please help me with it...