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Urbanic Complaints & Reviews

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Updated: Mar 22, 2024
Complaints 1042
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192
Unresolved
850
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Urbanic reviews & complaints page 35

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I
Isha13267
Jan 13, 2022
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I returned back the product with order id[protected] on 1st January, 2022 but have yet not got the refund. What they text me everytime is your account is frozen, which is totally false. They are just making their customers fool by doing scam. Kindly help me get my refund of 1, 672 back.
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    prachi gosar
    Jan 13, 2022
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    Address: Maharashtra

    I had returned 3 products to urbanic . however not received any refund back yet. Did many follow ups .l, however no reply and also provide the bank statement from my end, still no response
    Jan 13, 2022
    Updated by prachi gosar     Please revert as soon as possible.
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      Isha13267
      Jan 13, 2022
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      I returned the product with order id[protected] on 1st january 2022 as the colour was fainted and updated my bank details with them on asked by them, 4 times but have yet not got the refund.
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        Pearl Poonam Agarwal
        Jan 12, 2022
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        When will i get
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          Natasha99
          Jan 12, 2022
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          My order has been picked up on 6th jan and today is 12th jan but till today i haven't received my refund. I enquired with customer care and they said they initiated the amount on 6th itself and to check my bank account but i have been checking it since 6th but till now its not reflected in my account. Please return my money.
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            K
            kzee_1
            Jan 11, 2022
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            I am raising this complaint regarding Urbanic return request. I have raised a return request at the same day I received my order and since then I have been waiting someone to come and pick up the return orders and I have been in constant touch with their customer care regarding the same issue and they kept saying someone will be here to pick them up and kept saying me to wait for 24-48 hours. And itoday on 11-January-2022 as I again tried to raise the issue with their customer care they start saying that my return window is expired and I don’t know how is it possible even though with being in constant touch with them regarding this issue they are saying this to me.
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              S
              Shreyaaaa Jaiswal
              from Kanpur, Uttar Pradesh
              Jan 11, 2022
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              It's about to 5 days ...and i haven't got ny refund yet...
              Order ID-.[protected]
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                A
                Amayra Das
                Jan 9, 2022
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                Address: Padmashree Building,, Pathachaya Burdhawan Compound,

                Fake and fraud service
                Customer executive named Rishab and Aman has lied to me, they didn't raise any return request for me.
                Again I connected with Saloni she said she didn't find any return request initiated by previous executives.
                Luckily she was honest to initiate it as I got a whatsapp message as return pick up confirmation.
                No 1 came to pick up my order.
                UNTRUSTWORTHY
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                  M
                  Madhavi Mendz
                  Jan 9, 2022
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                  Its nearly a month I have not received payment of Rs.2328. I have order from Urbanic many times but these time i regret saying their refund processing system has to be properly processed.
                  Order Id :[protected]
                  Dated :25 Dec 2021
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                    S
                    SHREYA.ayerhs
                    Jan 8, 2022
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                    Address: Urbanic , delhi, india

                    I have buy few things . Tried returing them.. but refund is coming as cancelling . Delivery person has picked up the things .. but amount isn’t back to my account . And its showing cancel on return window.

                    Kindlh help
                    Jan 08, 2022
                    Updated by SHREYA.ayerhs                     Its not resolved 😡😡😡😡😡
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                      D
                      Devangi Chawla
                      Jan 8, 2022
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                      Address: New Delhi

                      I had ordered a pair of jeans for urbanic which was pretty big for me so I applied for a return. The delivery guy took the jeans 3 weeks ago but I still haven't got my refund back.
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                        Shounta
                        Jan 8, 2022
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                        Address: H no. -24 , shiv mandir gali , maujpur , delhi -110053

                        I have ordered a product from urbanic on 23rd december 2021. The order id for that is[protected].
                        Firstly I got this delivered so late, and the quality of product was so bad that I had to return it back the very next day of delivery i.e. on 2 jan. 2022
                        Since then my refund request has not been processed.
                        Why is taking so long for the refund to process ?
                        This is the worst app ever with a pathetic customer service .
                        Kindly process my refund asap !!
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                          K
                          Kasturi Bujar Barua
                          Jan 8, 2022
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                          I had placed a prepaid order for a simplicity pullover on 27th dec 2021 and the expected delivery time was from 4th to 8th january. Till date I haven't received any update about my package. Whenever i open the app it says package not delivered but whenever i check in with the tracking id it says pickup not done. I want you people to resolve this issue as soon as possible.
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                            R
                            Rupali2908
                            from Jaleswar, Odisha
                            Jan 8, 2022
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                            I have brought two dresses from urbanic, the material was not up to my expectation so I returned it . The order id is[protected]
                            Simplicity pullover sweater and positioning printing pullover sweater total cost of ₹ 1995 . The product is returned but I have not got the refund . This is a fraud case, the product has been returned since 12 -14 days but no refund . Please help me to solve this. Please give me back my money!
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                              D
                              Dipshikha Chouhan
                              Jan 7, 2022
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                              Address: Barwani
                              Website: Urbanic

                              I ordered top + sweater on 26th dec... I paid the amount through phonepay and after the payment i cancelled top which cost rs388...tho i received the sweater but i didn't receive refund for my cancelled top... I mailed them and talked to customer care... All they say is the refund has been initiated by their side and it'll take 7-10days... But it's been more than 10 days already... And haven't received any amount back
                              My order id was[protected]
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                                Nitya0
                                Jan 7, 2022
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                                Order id[protected]
                                My order was about to be delivered between[protected] to[protected] . But still showing processing.
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                                  Onam Mohata
                                  Jan 7, 2022
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                                  I ordered the product dize 34b but what i get is way to smaller than the recommend size. This product don't even match with the standard size chart or their own size chart. Even when I complaint about that they said its a non returnble item. And stop replying.
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                                    Pooja Padhya
                                    Jan 7, 2022
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                                    I have ordered 2 products it was not perfect fit. I returned back both now it's more than 30 days i haven't received my payment back. Amount is 2200. Kindly look into it and resolve. They are not responding on calls and messages. Worst service.
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                                      Yats0112
                                      from Indore, Madhya Pradesh
                                      Jan 7, 2022
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                                      Address: Delhi

                                      I'm not able to get refund of last two orders and customer care is also not responding, I'm just fed up of all this, please help me...
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                                        Krisha V
                                        Jan 7, 2022
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                                        Address: 37 20th C Cross Road Gowda Muniswamy Garden Ejipura

                                        I put my items to return and no one has come to pick it up and no response on chat or mail either i put the items on return on 31st december and no response as yet and now it is 7th of jan already!!!my no.[protected]
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