Vodafone India — migration not done-false commitment

Address:	Bangalore, Karnataka
Website:	Vodafone network

To vodafone,

Please go through the conversation which i was doing from past 1 month and my issue still not resolved.

Its matter of serious concern in context to the poor customer support from vodafone store at kaggadasapura pp sbi bank bangalore.

I have visited kagadasspura vodafone store on 17th june 2017 evening around 5pm for my issue with post-paid no ending with [protected].

I met b counter female executive and i have given the written request for post-paid convert to prepaid connection with signature on the application and i was instructed to clear pending dues and same i have cleared the total amount of 840/- on the same day and also took the new prepaid sim card with me. Executive female informed me that the conversion will happen with in 48hrs then i left the store.

I have gone through all the process of conversion which is informed by executive and took confirmation twice before leaving store from executive.

Today is 27th evening. Still my conversion is not happened.

What is the update on this...?
Why is it not done...?
What kind of response vodafone has given..?
For what request is taken...?
Why false promised given to me...?
Who is the responsible manger...?
What kind of store it is, where manager is not capable of handing his own team member and giving false commitment to the customers.
What is the timeline for conversion...?


I am business person for me its very important that my phone remain on. I am highly disappointed by the poor customer support from vodafone store.

I have called customer care and again i have placed the request on the same, but they said the request which is received on 17th june is closed without any update or any information given to me.

Then for what sake the store is giving services to customers and taking request.

I am bearing a huge loss and i will be complaining for this in the consumer courts soon. Their customer support is worst they are incapable of solving my issue from last 10 days.

Also this bad experience which i have been will be informed to my pan india all over branches to avoid choosing vodafone network.
I am now planning to port mnp to other network, also same will be communicated to all my team and contacts.

Before i used to rate 5 stars for vodafone with whole heart. Now i am feeling very sad for telling this words... The worst responding vodafone store (Kagadasspura vodafone store) bangalore

There should be some action taken on the manger of the responsible store which should be lesson for all others in upcoming days.

Thanks & regards
Arpudham raaj s
Manager-human resources/administration

Intelenet global services
No 201, gold tower,
Residency road,
Bangalore – 5600025
M + 91 [protected]/[protected]

Arpudham. [protected]@intelenetglobal.com
www.intelenetglobal.com

Arpudham raj
17:30 (2 hours ago)

To sunil. Sood, nodal. Kar, appellate. Kar
Hi sandya.

Please share a reason which is acceptable to customer...

There is lot of alternative way to contact customers.. Also i have share both the number of mine to get in touch..

Its already over delayed and the type of revert is disgusting...

Let have your top level right person details to escalate.....

On 27 jul 2017 17:06, wrote:

Hello arpudham,


Thank you for contacting us. My name is sandya and i will be assisting you today for your concern on service issue on your vodafone number [protected].

I tried calling you on 27-jul-17 on your alternate number [protected], but your number was not able to contact you

However, i request you to provide us convenient time and alternate number to call you back so that we can assist you accordingly.

Looking forward for your response

Kindly find the interaction number for your future reference:[protected].

Thank you!
Sandya

On 7/26/2017 12:40 pm; from: [protected]@gmail.com; to: nodal. [protected]@vodafone.com; appellate. [protected]@vodafone.com; vodafonecare. [protected]@vodafone.com; nodal. [protected]@vodafone.com; ;? Cc: ; subject: re: re: the worst responding vodafone store (Kagadasspura vodafone store) bangalore;
Hi sandya,

Its almost more then 48hrs crossed still i neither received a call or any update. Its almost a month over still connection is not active with proper address updated in the records, how can you guys be so irresponsible on the customer documents. If its your ceo or md documents will you guys be like this...? With out acting for anything.

It is very pathetic response from your end.

I thought there is some ground level not capable of handling customer, but the top level is also seems same.

Let me know the next level of exclation...! I cannot wait any more...!

Regards,
Raaj

Regards,
Raaj


On 19 july 2017 at 11:58, wrote:

Error! Filename not specified.


Hello arpudham,
Thank you for contacting us. My name is sandya and i will be assisting you today for your concern on service issue.
I have forwarded your issue to concern team to check on documents and we are working on priority. Hence i will get in touch with you within 48 working hour on the same.
We truly regret the inconvenience caused to you. We hope that this experience will not dilute our relationship and that you will allow us to rebuild your confidence in us.
Kindly find the interaction number for your future reference: [protected].
Thank you!
Sandya

Error! Filename not specified.

On 7/18/2017 1:30 pm; from: [protected]@gmail.com; to: nodal. [protected]@vodafone.com; ;? Cc: ; subject: re: re: the worst responding vodafone store (Kagadasspura vodafone store) bangalore;
Sandya.

Still my issue is open... Address updated in ur records is not matching...

On 15 jul 2017 12:53, wrote:
Error! Filename not specified.

Hello arpudham,
Thank you for contacting us. My name is sandya and i will be assisting you today for your concern on service issue on your vodafone number [protected].

We assure you, that we will certainly work on the areas of improvement highlighted by you.
Being a service provider, it's our primary objective to ensure the best of services to our customers at all times.in view of this, we truly regret the inconvenience caused to you. We hope that this experience will not dilute our relationship and that you will allow us to rebuild your confidence in us.

Kindly find the interaction number for your future reference: [protected].

Thank you!
Sandya
Error! Filename not specified.

On 7/14/2017 10:11 pm; from: [protected]@gmail.com; to: appellate. [protected]@vodafone.com; vodafonecare. [protected]@vodafone.com; ;? Cc: nodal. [protected]@vodafone.com; ; subject: re: re: the worst responding vodafone store (Kagadasspura vodafone store) bangalore;
Hi sandya.

Have you updated my correct address in ur records.

Also for kind information i have noticed & seen the female executive in the indranagar vodafone store working... Please investigate about my documents, why it is delayed and how it got missing in the store, why my details was captured wrong in the application, why this mistake done. Most important question where is the my documents.

Note:-
False commitment and information given on the action taken. You have informed me that the female executive is no more working with vodafone in the conference call,. For more clarity please view the cctv or visit vodafone store at indranagar bangalore.

How it is possible, person who has done a mistake and also manager supporting to cover that mistake and whole team do not know what is happening in the process... It is a very pathetic response received from you and your team. How can we believe vodafone... Whole vodafone team has fooled me by giving wrong statement, in actual my documents are lost by your team in the store.

Totally dissatisfied and disappointed with the response and the way treated the customer.

Example:-if the documents belongs to your ceo or md will you people do this mistake...?

Pan india vodafone connection we are cancelling and porting to other network, we will share you all the vodafone numbers which has to ported.


Regards,
Raaj

On 9 jul 2017 21:35, "arpudham raj" wrote:

Hi,

Waiting for revert...!

Regards,
Raaj

On 6 jul 2017 18:14, "arpudham raj" wrote:
Hi.

What is the address mentioned in the application..

Yesterday i called to 59059 for tv as instructed by you, but cc mentioning details are wrong...


I have share the below address in the application form, how it is possible there is wrong address updated in your records...

Who has done this mistake...?


My dl address is attached..

My present address;-
#2, 8th a cross, ganesh temple road, cholurpalya, land mark-sai medicals, bangalore -23.

Regards.
Raaj

On 5 jul 2017 13:11, wrote:
Error! Filename not specified.
Hello arpudham,
Thank you for contacting us. My name is sandya and i will be assisting you today for your concern on post to prepaid migration on your vodafone number [protected].

I am sorry to learn that you have had a disappointing experience at kagadaspura vodafone store. We would like to assure you that the details of the incident have been forwarded to the relevant team. You can be rest assured, it will be investigated and necessary action will be initiated.
As discussed, i can see that post to prepaid migration has been processed on 04-jul-2017. Hence i request you to dial 59059 (Toll free) for tele-verification to activate the number.
At vodafone, our goal always is to provide the best customer experience. Your feedback helps us to continually improve our standards in providing superior customer service.
We appreciate your association with us. Please reply to this email if you have any questions and i will be glad to assist you.
Your service request number is: [protected].

Thank you!

Sandya

http://www.vodafone.in/

Error! Filename not specified.

On 7/3/2017 6:13 pm; from: [protected]@gmail.com; to: appellate. [protected]@vodafone.com; nodal. [protected]@vodafone.com; careerpoint. [protected]@gmail.com; vodafonecare. [protected]@vodafone.com; ;? Cc: ; subject: re: re: the worst responding vodafone store (Kagadasspura vodafone store) bangalore;
Hi sandya,


What is the update on the cctv footage...?

Today you have mentioned documents collected and only photo is pending, but in earlier mail you have stated no documents were submitted as per store manager confirmation hence application not processed. What is this...? Already i have informed you i am 200% correct from my side..

The store manager has given false statement in the mail and also irresponsible of handing customer quires.

Is this a way vodafone treats a customer.

Your executive have taken a photo snap in store camera in the store, and mentioned she will take a print from the store itself and attached in the application form.

I hope the store is not capable of keeping the customer documents safe. Privacy is not there. I am 100% sure the store has lost my documents which i have signed in the both driving licence and application form..

Received a call from chethan today, requested me to share the photo same has been shared. Now i want to know where did my previous photo snap went in your camera, what happen to it. Need a detailed clarity.

What is the action taken on the executive & manager.


Regards,

Raaj
[protected]
[protected]
11:30 to 18:00hrs only


Regards,
Raaj


On 3 july 2017 at 11:35, wrote:
Error! Filename not specified.

Hello arpudham,
Thank you for contacting us. My name is sandya and i will be assisting you today for your concern on post to prepaid migration on your vodafone number [protected].


I tried calling you on 01-jul-17 on your [protected], but i was not able to contact.
As per our validation id proof and address proof was collected but we have not received the passport photo hence post to prepaid migration has not been processed.
Hence, i request you to provide your passport size photo to process for post to prepaid migration on your number.
However, i request you to provide us convenient time to call you back so that we can assist you accordingly.

Looking forward for your response.
Your service request number is:[protected].

Thank you!

Sandya

http://www.vodafone.in/

Error! Filename not specified.


On 7/1/2017 7:49 pm; from: [protected]@gmail.com; to: nodal. [protected]@vodafone.com; nodal. [protected]@vodafone.com; appellate. [protected]@vodafone.com; appellate. [protected]@vodafone.com; ;? Cc: ; subject: fwd: re: the worst responding vodafone store (Kagadasspura vodafone store) bangalore;
Hi.

I will go to legal if my issue not solved on monday..


Regards.
Raaj
[protected]
[protected]
— forwarded message —
From: "arpudham raj"
Date: 1 jul 2017 19:45
Subject: re: the worst responding vodafone store (Kagadasspura vodafone store) bangalore
To:
Cc:

Hi,

Is there any issue with your store cctv to check footage...?

I want you to check the cctv footage.. I have submitted all the documents.

I will not agree any point mentioned by manager, he is 100%wrong..

And also what is the tat for replaying mail..

Quick response will be appreciated... Also share call back number..

Small advice: - when èver you write a mail for customer please update board number or contact no in your signature this will be useful for customers to call back, because you have mentioned no notreachable...

Regards.
Raaj
[protected]
[protected]

On 30 jun 2017 16:24, "arpudham raj" wrote:
Hi sandya..

I have informed you on the earlier mail to check cctv footage so that you wil will find the actual in documents submitted at the store..


How can you judge with only store manager confirmation...


Please share me contact number to call back..

On 30 jun 2017 12:50 p. M., wrote:

Error! Filename not specified.
Hello arpudham,
Thank you for contacting us. My name is sandya and i will be assisting you today for your concern on post to prepaid migration on your vodafone number [protected].

I tried calling you on 30-jun-17 on your alternate [protected]/[protected], your number was not reachable.

As per our confirmation from our kaggadasapura vodafone store manager you have not submitted the relevant documents for post to prepaid migration for your vodafone number. Hence the request has not been processed.
Hence, i request you to visit kaggadasapura vodafone store and provide the id proof and address proof and passport photo to process the request.
We appreciate your association with us. Please reply to this email if you have any questions and i will be glad to assist you.

Your service request number is:[protected].

Thank you!

Sandya

http://www.vodafone.in/

Error! Filename not specified.

On 6/28/2017 12:35 pm; from: [protected]@gmail.com; to: nodal. [protected]@vodafone.com; ;? Cc: nodal. [protected]@vodafone.com; ; subject: re: the worst responding vodafone store (Kagadasspura vodafone store) bangalore;
Hi amit,

I appreciate your prompt response.

Thanks for guiding me for exact path of contact.

Thanks & regards
Arpudham raaj s
Manager-human resources/administration

Intelenet global services
No 201, gold tower,
Residency road,
Bangalore – 5600025
M + 91 [protected]/[protected]

Arpudham. [protected]@intelenetglobal.com
www.intelenetglobal.com

Regards,
Raaj


On 27 june 2017 at 19:44, wrote:


Error! Filename not specified.
Hello arpudham,
Thank you for contacting us. My name is amit, and i wish to update you on the status of your concern raised about service issue on your number [protected].
I can see on your account, the mobile number [protected] mentioned in your e-mail is registered with vodafone karnataka

I have forwarded your concern to karnatakafor resolution.in case you need further assistance, please contact them directly as per the below mentioned details and your concern will be surely addressed: -

·
·customer care number :- [protected]
·
·email id :- nodal. [protected]@vodafone.com
·
I appreciate your patience. Should you have any more question, kindly reply to this email and i will be glad to assist you.

For future correspondence, you can refer to your service request number:[protected].

Thank you,

Amit

Nodal office
Vodafone delhi
Contact numbers:
For any queries call 199 (Chargeable for agent access @ 50p/3min) or +[protected]Standard calling charges applicable)
For complaints/requests: 198 (Toll free)
Nodal office:[protected] available between 9:30 a. M. To 6 p. M. (Monday to friday)
Fax: [protected]
E-mail: nodal. [protected]@vodafone.com
Website: www.vodafone.in

"make the most of now with data strong network"

Error! Filename not specified.

On 6/27/2017 4:34 pm; from: [protected]@gmail.com; to: corpcare. [protected]@vodafone.com; appellate. [protected]@vodafone.com; nodal. [protected]@vodafone.com; nodal. [protected]@vodafone.com; vodafonecare. [protected]@vodafone.com; [protected]@gmail.com; ;? Cc: ; subject: the worst responding vodafone store (Kagadasspura vodafone store) bangalore;
Hi sir/mada'm,

Its matter of serious concern in context to the poor customer support from vodafone store at kaggadasapura pp sbi bank bangalore.

I have visited kagadasspura vodafone store on 17th june 2017 evening around 5pm for my issue with post-paid no ending with [protected].

I met b counter female executive and i have given the written request for post-paid convert to prepaid connection with signature on the application and i was instructed to clear pending dues and same i have cleared the total amount of 840/- on the same day and also took the new prepaid sim card with me. Executive female informed me that the conversion will happen with in 48hrs then i left the store.

I have gone through all the process of conversion which is informed by executive and took confirmation twice before leaving store from executive.

Today is 27th evening. Still my conversion is not happened.

What is the update on this...?
Why is it not done...?
What kind of response vodafone has given..?
For what request is taken...?
Why false promised given to me...?
Who is the responsible manger...?
What kind of store it is, where manager is not capable of handing his own team member and giving false commitment to the customers.
What is the timeline for conversion...?


I am business person for me its very important that my phone remain on. I am highly disappointed by the poor customer support from vodafone store.

I have called customer care and again i have placed the request on the same, but they said the request which is received on 17th june is closed without any update or any information given to me.

Then for what sake the store is giving services to customers and taking request.

I am bearing a huge loss and i will be complaining for this in the consumer courts soon. Their customer support is worst they are incapable of solving my issue from last 10 days.

Also this bad experience which i have been will be informed to my pan india all over branches to avoid choosing vodafone network.
I am now planning to port mnp to other network, also same will be communicated to all my team and contacts.

Before i used to rate 5 stars for vodafone with whole heart. Now i am feeling very sad for telling this words... The worst responding vodafone store (Kagadasspura vodafone store) bangalore

There should be some action taken on the manger of the responsible store which should be lesson for all others in upcoming days.

Thanks & regards
Arpudham raaj s
Manager-human resources/administration

Intelenet global services
No 201, gold tower,
Residency road,
Bangalore – 5600025
M + 91 [protected]/[protected]

Arpudham. [protected]@intelenetglobal.com
www.intelenetglobal.com

Mail delivery subsystem
17:30 (2 hours ago)

To me
Error icon
Message not delivered
Your message couldn't be delivered to sunil. [protected]@vodafone.in because the remote server is misconfigured. See the technical details below for more information.
The response from the remote server was:
550 5.4.1 [sunil. [protected]@vodafone.in]: recipient address rejected: access denied [ma1ind01ft003. Eop-ind01. Prod. Protection. Outlook.com]

Final-recipient: rfc822; sunil. [protected]@vodafone.in
Action: failed
Status: 5.4.1
Remote-mta: dns; vodafone-in. Mail. Protection. Outlook.com. (23.103.140.138, the
Server for the domain vodafone.in.)
Diagnostic-code: smtp; 550 5.4.1 [sunil. [protected]@vodafone.in]: recipient address rejected: access denied [ma1ind01ft003. Eop-ind01. Prod. Protection. Outlook.com]
Last-attempt-date: thu, 27 jul 2017 05:00:37 -0700 (Pdt)

— forwarded message —
From: arpudham raj
To: appellate. [protected]@vodafone.com
Cc: sunil. [protected]@vodafone.in, nodal. [protected]@vodafone.com
Bcc:
Date: thu, 27 jul 2017 17:30:22 +0530
Subject: re: re: the worst responding vodafone store (Kagadasspura vodafone store) bangalore;
Hi sandya.

Please share a reason which is acceptable to customer...

There is lot of alternative way to contact customers.. Also i have share
Both the number of mine to get in touch..

Its already over delayed and the type of revert is disgusting...

Let have your top level right person details to escalate.....

On 27 jul 2017 17:06, wrote:





hello arpudham,





thank you for contacting us. My name is sandya and i will be assisting you
today for your concern on service issue on your vodafone number [protected].

i tried calling you on 27-jul-17 on your alternate number [protected], but
your number was not able to contact you



however, i request you to provide us convenient time and alternate number
to call you back so that we can assist you accordingly.

looking forward for your response



kindly find the interaction number for your future reference:[protected].



thank you!

sandya








on 7/26/2017 12:40 pm; from: [protected]@gmail.com; to:
nodal. [protected]@vodafone.com; appellate. [protected]@vodafone.com;
vodafonecare. [protected]@vodafone.com; nodal. [protected]@vodafone.com; ;? Cc: ;
subject: re: re: the worst responding vodafone store (Kagadasspura vodafone
store) bangalore;

hi sandya,



its almost more then 48hrs crossed still i neither received a call or any
update. Its almost a month over still connection is not active with proper
address updated in the records, how can you guys be so irresponsible on the
customer documents. If its your ceo or md documents will you guys be like
this...? With out acting for anything.



it is very pathetic response from your end.



i thought there is some ground level not capable of handling customer, but
the top level is also seems same.







let me know the next level of exclation...! I cannot wait any more...!



regards,

raaj











regards,

raaj





on 19 july 2017 at 11:58, wrote:



error! Filename not specified.





hello arpudham,

thank you for contacting us. My name is sandya and i will be assisting you
today for your concern on service issue.

i have forwarded your issue to concern team to check on documents and we
are working on priority. Hence i will get in touch with you within 48
working hour on the same.

we truly regret the inconvenience caused to you. We hope that this
experience will not dilute our relationship and that you will allow us to
rebuild your confidence in us.

kindly find the interaction number for your future reference: [protected].

thank you!

sandya



error! Filename not specified.


on 7/18/2017 1:30 pm; from: [protected]@gmail.com; to:
nodal. [protected]@vodafone.com; ;? Cc: ; subject: re: re: the worst responding
vodafone store (Kagadasspura vodafone store) bangalore;

sandya.



still my issue is open... Address updated in ur records is not
matching...



on 15 jul 2017 12:53, wrote:

error! Filename not specified.







hello arpudham,

thank you for contacting us. My name is sandya and i will be assisting you
today for your concern on service issue on your vodafone number [protected].

we assure you, that we will certainly work on the areas of improvement
highlighted by you.

being a service provider, it's our primary objective to ensure the best of
services to our customers at all times.in view of this, we truly regret
the inconvenience caused to you. We hope that this experience will not
dilute our relationship and that you will allow us to rebuild your

Please invistaged what happen to my document (My documents are lost) and need to take action on all the persons.

Nodal officer-sandya
Store executive-shalini
Store manager-chethan b gowda

Regards,
Raaj