[Resolved]  Vodafone India — No international roaming / range in my Vodafone in Beijing

Hi,

I am sending this complaint on behalf of my wife who is with me in Beijing for the last 3 months. We had enabled international roaming on her Vodafone SIM by calling the customer care on June 23rd night before leaving India. But there was no range when reached Beijing. Then I chatted with customer care of Vodafone in the site (with person: Johan). He gave us these instructions:
To get network while in international roaming, you have to follow the procedure in your handset such as
1. Enable International Roaming: Goto Sim tool kit/Sim services/Vodafone Services/Tools - Roaming - International roaming
2. Select Network operator manually: Goto Settings - More - Mobile/Cellular Network - Network operator - Select Tie Up network.
3. Select Network mode as GSM(2G) only: Goto settings - More - Mobile/Cellular Network - Preferred Network type/mode - select GSM only or 2G only.

But these didn't work since the local network provider was never listed when we tried this. (Note that she already put and uses China unicom SIM also in the mobile). Then we tried by exchanging our Indian SIMs (mine is Airtel) in our mobiles. Noticed that my Airtel SIM worked in her mobile but her Vodafone SIM didn't work even in my mobile at any try. So clearly the problem is not with the mobile (Our mobiles are different).

The chat person had given me this info: "The Service request number is[protected]. You will get a revert from us within the due date 14-Jul-16 06:00PM." but nothing happened.

After few days, I chatted in Vodafone customer care again. New complaint number:[protected], chat person: Veera, on 29/7/16. The same story repeated but nothing happened even this time.

Her Indian SIM is still not in function after 3 months of we reached Beijing. Can anybody look into this issue?

Thanks
Jojan (on behalf of wife Liya)
Email: [protected]@gmail.com
Her number: [protected] (