Vodafone India — STD calling charged more

Address:	380013
Website:	vodafone.in

Kindly show me any other plan than Rs. 99/- for ARVIND.

I still am amazed and fail to understand how you guys are unable to understand a simple problem.

I want Rs. 99/- rental plan which has Rs. 0.5/- per min STD calling; which I’m unable to get after all the ordeal. In all my mails, I’m stating the same thing and every other executive of yours fails to understand the same.

If this time you’re unable to understand my problem, kindly escalate my case to your top management and let me have a word with them.


---
Thanks & Regards,
Shaineel S. Shah
Asst. General Manager
[protected]


From: corporatecare.[protected]@vodafone.com [mailto:corporatecare.[protected]@vodafone.com]
Sent: 18 August 2016 11:16
To: Shaineel Shah
Cc: [protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com
Subject: STD calling - charged more that committed - [protected]


Dear Sir/Madam,

Thank you for your e-mail dated 17/08/2016 regarding bill clarification of your Vodafone mobile number [protected].
We sincerely regret the inconvenience caused to you.
We would like to inform you that in reference to your e-mail dated 17/08/2016, we tried to contact you today at 10:49 AM, however, your mobile number was not contactable as it was busy.

We confirm that we have re-checked your bill dated 01/08/2016 and have found that you have been charged accurately for making STD calls.

We would like to inform you that as per current active tariff plan A537 CUG L3 you have charged for STD calls Rs.1.5/-. As you have used 204:00 min in the last invoice hence you have been charged Rs. 204.00/-for making STD calls as per your tariff plan charges. Please find bellow table charges as per your tariff plan.
Call Rates Local Rs/Min:Sec STD Rs/Min:Sec
To Vodafone Mobile 0.5 1.5
To Other Mobile 0.5 1.5
To Landline 1 1.5
Video Calls 3

Total duration of STD calls: 204:00 min
Total charges: Rs. 204.00/-
Also we wish to inform you that as you given attachment there is no mention exact tariff plan name as currently activate on your number. There is only mention Rs.99/- monthly rental plan. We wish to inform you that we have number of plans of Rs.99/-.There is not exact plan name mention .So we wish to inform you that as per your tariff plan A537 CUG L3 charges are correctly apply for STD calls.

We assure you that our billing system accurately monitors and records usage of each SIM Card. This ensures that you are billed only for the service which you have actually utilized.

We hope that we have been able to resolve your concern to your satisfaction.

Kindly note Interaction number[protected] for your future reference.

In case you need further assistance, please do call or e-mail us. We will do our best to help you.
SHETE SHILPA
Vodafone Corporate Relations

Contact numbers:
For Enquiries: 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints / Requests: 198 toll free helpline
Fax number: +91- [protected]
E-mail: corporatecare.[protected]@vodafone.com
Website:www.vodafone.in
Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now.
www.vodafone.in/m92.


On 8/17/2016 3:17 PM; From: shaineel.[protected]@arvind.in; To: corporatecare.[protected]@vodafone.com; ; ?CC: [protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; ; Subject: RE: STD calling - charged more that committed - [protected];
Dear Jitendra / Kirti Ma’am / Abhijit / Whosoever it is,

As per your attachment in the previous mail, the plan itself states for BSNL Basant Bahar, while I’ve enrolled in Arvind CUG scheme and I am asking the same since long but there is no one to listen to my ordeal. I request you to look into the attached file ‘cug.pdf’ of my company and enrol the said no in that scheme so that I can avail Rs. 0.5/- per min and kindly reverse all the extra charges due to pathetic customer care relationship from Mr. Vikram Purohit who has claimed different plan against my request. As I have stated in an earlier mail that I am requesting to look into this issue since almost a year now but nobody was to address this unless I mailed to this id.

Kindly intervene and understand the problem thoroughly so that I can get proper justice to this case.

P.S. In case the main no is RINGNING as you have mentioned, the undersigned has specifically mentioned another number. I think you should try that too.

---
Thanks & Regards,
Shaineel S. Shah
Asst. General Manager
[protected]


From: corporatecare.[protected]@vodafone.com [mailto:corporatecare.[protected]@vodafone.com]
Sent: 17 August 2016 15:05
To: Shaineel Shah
Cc: [protected]@gmail.com
Subject: STD calling - charged more that committed - [protected]


Dear Sir/Madam,
Thank you for your e-mail dated 17/08/2016 regarding billing related clarification of your Vodafone mobile number [protected].
We tried to get in touch with you on 17/08/2016 at 03:02 P.M. on your Vodafone Mobile number [protected] but were unable to do so as your number was ringing.
With reference to your query, we regret to inform you that, we have re-checked your bill last 01/08/2016 and have found that you have been charged accurately STD call STD charge of Rs.1.5/min as per your tariff plan benefits.
We assure you that our billing system accurately monitors and records usage of each SIM Card. Therefore we guarantee that you are billed only for the service utilized.
Be rest assured the charges levied are genuine from our end and hence we would not be able to pass any credits for the same.
We hope we have been able to resolve your concern to your satisfaction.
Kindly note interaction number[protected] for your future reference.
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to Help
Abhijit Bankar
Vodafone Corporate Relations
Contact numbers:
For Enquiries: 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints / Requests: 198 toll free helpline
Fax number: +91- [protected]
E-mail: corporatecare.[protected]@vodafone.com
Website: www.vodafone.in


On 8/17/2016 12:12 PM; From: shaineel.[protected]@arvind.in; To: corporatecare.[protected]@vodafone.com; ; ?CC: [protected]@gmail.com; ; Subject: FW: STD calling - charged more that committed - [protected];
Dear Kirti Ma’am,

As per your attachment in the previous mail, the plan itself states for BSNL Basant Bahar, while I’ve enrolled in Arvind CUG scheme and I am asking the same since long but there is no one to listen to my ordeal. I request you to look into the attached file ‘cug.pdf’ of my company and enrol the said no in that scheme so that I can avail Rs. 0.5/- per min and kindly reverse all the extra charges due to pathetic customer care relationship from Mr. Vikram Purohit who has claimed different plan against my request. As I have stated in an earlier mail that I am requesting to look into this issue since almost a year now but nobody was to address this unless I mailed to this id.

Kindly intervene and understand the problem thoroughly so that I can get proper justice to this case.


---
Thanks & Regards,
Shaineel S. Shah
Asst. General Manager
[protected]

From: corporatecare.[protected]@vodafone.com [mailto:corporatecare.[protected]@vodafone.com]
Sent: 17 August 2016 11:49
To: Shaineel Shah
Cc: [protected]@gmail.com
Subject: Re: STD calling - charged more that committed - [protected]

Dear Shaineel,
Thank you for your e-mail dated 16/08/2016 regarding billing related clarification of your Vodafone mobile number [protected].
As per our telephonic conversation on your Vodafone mobile number [protected] date 17/08/2016 at 11:41 AM
With reference to your query, we regret to inform you that, we have re-checked your bill last 01/08/2016 and have found that you have been charged accurately STD call STD charge of Rs.1.5/min as per your tariff plan benefits.
We assure you that our billing system accurately monitors and records usage of each SIM Card. Therefore we guarantee that you are billed only for the service utilized.
Be rest assured the charges levied are genuine from our end and hence we would not be able to pass any credits for the same.
We hope we have been able to resolve your concern to your satisfaction.
Kindly note complaint number[protected] for your future reference.
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to Help
Kirti Naphade
Vodafone Corporate Relations
Contact numbers:
For Enquiries: 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints / Requests: 198 toll free helpline
Fax number: +91- [protected]
E-mail: corporatecare.[protected]@vodafone.com
Website: www.vodafone.in


On 8/16/2016 9:52 PM; From: shaineel.[protected]@arvind.in; To: corporatecare.[protected]@vodafone.com; ; ?CC: [protected]@gmail.com; ; Subject: Re: STD calling - charged more that committed - [protected];
Dear Mr. Pawar,
I hope you had checked the attachment with my previous mail for my company's CUG plan. I'm entitled to avail Rs. 0.5/- per min for STD calls. Let me know your calculations. At what rate do you charge STD calls?
Pl check attached pic of activated plan and charges which i haven't opted for.
Kindly change it to Rs. 99/- rental with 0.5 per min for STD for the said no. I.e. [protected].
I expect a reply on this.
Regards,
Shaineel S. Shah
Sent from Outlook Mobile
From: corporatecare.[protected]@vodafone.com
Sent: Tuesday 16 August 9:07 pm
Subject: Re: STD calling - charged more that committed - [protected]
To: Shaineel Shah
Dear Sir/Madam,
Thank you for your e-mail dated 16/08/2016 regarding bill clarification of your Vodafone mobile number [protected].
With regards to your request, we wish to confirm that, we have re-checked your bill dated 01/08/2016 and have found that you have been charged accurately for using call services on your handset.
We inform you that there is no discrepancy in the bill. Kindly inform you that all charges levied in the bill as per tariff plan benefits. Hence we are unable to pass the reversal for the same.
We Assure You That Our Billing System Accurately monitors and records usage of each SIM Card. This ensures that you are billed only for the service which you have actually utilized.
We hope we have been able to resolve your concern to your satisfaction.
Kindly note service request number[protected] for your future reference.
In case you need any further assistance, please do call or email us. We will do our best to help you.

Happy to help

Jitendra Pawar
Vodafone Corporate Relations
Contact numbers:
For Enquiries: 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints / Requests: 198 toll free helpline
Fax number: +91- [protected]
E-mail:corporatecare.[protected]@vodafone.com
Website: www.vodafone.in
Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now.
https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx
On 8/16/2016 4:28 PM; From: shaineel.[protected]@arvind.in; To: corporatecare.[protected]@vodafone.com; ; ?CC: [protected]@gmail.com; ; Subject: STD calling - charged more that committed - [protected];
Ref Mobile No: [protected]
Dear Sir / Madam,
This is in regards to the subscription I had since Sep 2015 by porting to Vodafone from Reliance. I had joined Arvind and had ported my number to Vodafone from Reliance. Looking at the employee CUG scheme (attached herewith) I had ported my wife’s number too so that we can avail the same. However, as my wife (mobile no [protected]) has major calling to outside Gujarat circle, I had chosen plan of monthly rental Rs. 99/- in which STD calling was only Rs. 0.5/- per min. Every month, while receiving the bill, I was surprised that the charge taken for all STD calls are not as per commitment done to me in the brochure attached. The Vodafone representatives Mr. Vikram Purohit and Mr. Yogesh Patel kept on requesting me that the same shall be reversed in the next cycle and will be updated and to my patience, I kept on trusting them. Almost a year has gone by and I’m still not getting a proper answer. Today, Ms. Bhumi has given me the proper guidance to where this should be addressed and I seek reversal and proper direction to my queries else, I will have no option but to escalate the matter to consumer court.
I request you to do the needful at the earliest.
---
Thanks & Regards,
Shaineel S. Shah
Asst. General Manager
[protected]
Disclaimer : This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. Arvind Limited, India
On Tue, Aug 16, 2016 at 9:07 PM +0530, "corporatecare.[protected]@vodafone.com" wrote:

Dear Sir/Madam,

Thank you for your e-mail dated 16/08/2016 regarding bill clarification of your Vodafone mobile number [protected].

With regards to your request, we wish to confirm that, we have re-checked your bill dated 01/08/2016 and have found that you have been charged accurately for using call services on your handset.
We inform you that there is no discrepancy in the bill. Kindly inform you that all charges levied in the bill as per tariff plan benefits. Hence we are unable to pass the reversal for the same.

We Assure You That Our Billing System Accurately monitors and records usage of each SIM Card. This ensures that you are billed only for the service which you have actually utilized.

We hope we have been able to resolve your concern to your satisfaction.

Kindly note service request number[protected] for your future reference.

In case you need any further assistance, please do call or email us. We will do our best to help you.

Happy to help

Jitendra Pawar
Vodafone Corporate Relations
Contact numbers:
For Enquiries: 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints / Requests: 198 toll free helpline
Fax number: +91- [protected]
E-mail:corporatecare.[protected]@vodafone.com
Website: www.vodafone.in

Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now.

https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx


On 8/16/2016 4:28 PM; From: shaineel.[protected]@arvind.in; To: corporatecare.[protected]@vodafone.com; ; ?CC: [protected]@gmail.com; ; Subject: STD calling - charged more that committed - [protected];
Ref Mobile No: [protected]
Dear Sir / Madam,
This is in regards to the subscription I had since Sep 2015 by porting to Vodafone from Reliance. I had joined Arvind and had ported my number to Vodafone from Reliance. Looking at the employee CUG scheme (attached herewith) I had ported my wife’s number too so that we can avail the same. However, as my wife (mobile no [protected]) has major calling to outside Gujarat circle, I had chosen plan of monthly rental Rs. 99/- in which STD calling was only Rs. 0.5/- per min. Every month, while receiving the bill, I was surprised that the charge taken for all STD calls are not as per commitment done to me in the brochure attached. The Vodafone representatives Mr. Vikram Purohit and Mr. Yogesh Patel kept on requesting me that the same shall be reversed in the next cycle and will be updated and to my patience, I kept on trusting them. Almost a year has gone by and I’m still not getting a proper answer. Today, Ms. Bhumi has given me the proper guidance to where this should be addressed and I seek reversal and proper direction to my queries else, I will have no option but to escalate the matter to consumer court.
I request you to do the needful at the earliest.
---
Thanks & Regards,
Shaineel S. Shah
Asst. General Manager
[protected]