Vodafone India — Worst experience dealing with your customer care executives

Address:

Mumbai City, Maharashtra

This is regarding my wife's prepaid to postpaid conversion request.

One Vodafone executive, came to collect the docs. But he wanted me to come to the railway station to hand over the docs. His reason he doesn't know the area. I asked him to come home, but feeling bad for him coz it's hot outside I went in my car to pick him up.

Gave him the docs and money (Rs.150) and got the sim card. This was on 6th June.

Yesterday I got a call for address verification. And I thought sim will be activated.

Today I got the following sms.

'Dear Customer, we were unable to meet you as the entry was restricted at your billing address of your new Vodafone Connection [protected]. Please call on [protected] or 199 immediately to enjoy continuous services.'

So naturally, today I called customer care and was kept on hold and disconnect twice. Third time I was transferred to one more executive and he said my documents are not showing in the system and without informing me transferred to other executive.

She didn't have a clue why the call was transferred nor did I. So I explained everything to her one more time. She asked me to wait for the sim to be activated. I reminded her it's the 5th day from the time I submitted the docs.

So with an arrogant attitude she asked me to call the person who collected the docs.

So I called the person who collected the docs. Again this guy tells me rudely that he has done his job and I should call customer care. So I told him I am going to file a police complaint for the money he took, out of anger. He says do whatever you want to do.

Of course I am not going to go to police. It was just out of frustration.

Instead what I am going to do is I will go to Airtel gallery and port my number to Airtel.

So you lost not one customer but entire family and possibly so many friends of mine after I tell them this experience.

One question? Where do you hire these people to run your customer care. What customer care? It's a joke!

And by the way your executives are not worried about escalation. Seem like they have total disregard to higher ups. Let's see the attitude of higher ups at vodafone now.