Wildcraft India Complaints & Reviews

I bought a down jacket at bangalore, it was extremely bad quality and very bad exprience of my life. From the beginning, the wings started come out from the jacket, rather that the thread also began to fall/come out.
Just now i sent a mail to customer care hope they will respond my concern

Feeling very sad about the product i bought, this is what i didnt espect from the brand like wildcraft.

I m a student saved the money and bought this feeling very sad please help me on this just two days back i bought this.

+91 [protected] teja. [protected]@gmail.com

I bought a down jacket at bangalore, it was extremely bad quality and very bad exprience of my life. From the beginning, the wings started come out from the jacket, rather that the thread also began to fall/come out.
Just now i sent a mail to customer care hope they will respond my concern

Feeling very sad about the product i bought this is what i didnt espect from the brand like wildcraft.

It has been over six months since i gave my backpack for service to repair its fabrics, which got torn in an accident. Till now i haven't got my bag back and the store keeper always provides the same answer that the bag hasn't arrived yet. Now the store is closed and any means of contact to them is blocked. Franchise name: sri amman bags, 19, velachery main road, sembakkam. Now i need my bag back in perfect condition.

Store email address: [protected]@gmail.com

First they delivered the wrong and used/torn jacket. Since then i have been trying to get it returned/replaced as per there return policy.
No one is taking care of it over call.. Even after multiple mail trails i am yet to get the refund/replacement.

Hi team,

As i had discussed with you over call multiple times over the delivered product.

1. Its different color.
2. The product is missing its complete detailed tag with feather details (As i saw in wild craft store).
3. The products feather is coming out, and the color also looks little faded.
4. The jacket pouch is missing.

I had been trying to get it picked up and replace with the right product and a new 1.

Its very disappointing that even after multiple calls and escalations its not yet replaced.
Its been really bad experience purchase with wildcraft, how can you send such product to customer. And not response to the feedback provided with multiple followups.

I request you to arrange a pick up of the product as there is no store in delivered address. Please arrange a pick up and replacement order.

Attaching the delivered item picture.

Tarique ahmad
Mon, dec 17, 10:44 am (10 days ago)
To wildcraft

You requested for 2 days.. Its 4 days without any response.

This is what i am trying to highlight.. Give value to your words.. Dont just give false commitment.

Am i supposed to wait for 1 month to get your mistakes resolved?

Wildcraft support via freshdesk.com
Tue, dec 18, 7:18 pm (9 days ago)
To me

Hey tarique,
​
Greetings from wildcraft!
​
Please accept our sincere apologies for the delay in sorting the issue.
​
We have escalated the issue already to the concerned team to update on this but we are yet to receive a confirmation.
​
Kindly provide us with the additional 24-48 hours of time to check and update the next course of action.
​
We appreciate your cooperation.

If you have more questions, please email us back anytime.
​
All the best,
Team wildcraft

Tarique ahmad
Mon, dec 24, 10:21 am (3 days ago)
To wildcraft

Sir, are you expecting me to wait for whole winter.?
Its 6 days nore on top of 5 days on top of 10 days. Atleast as a wildcraft customer courtesy send me the a genuine piece first and then clear off your mess.

Why are you keeping me in your trouble?

Please let me know the higher level to escalate the issue.

Thanks

I bought your product mention above in last week of August 2018 from wildcraft showroom in kamla nagar New delhi,
India. So when I packed it first time yesterday for my trek, with the weight loaded in bag, it tore out from 2 places. This really screwed me, being an old customer I have always trusted your product quality. My bag seems to be defected. I m going on vacation tonight and if bag's shoulder strap tore our completely then my happy vacations would be turn out into chaos. Hoping for a immediately product exchange

Respected sir,
I purchased a expensive jacket first time from wildcraft, 7a, north part rseb colony,, vaishali nagar, jaipur-302021, rajasthan, india. It was extremely bad quality and very bad exprience of my life. From the beginning, the wings started come out from the jacket, rather the thread also began to fall/come out. I washed my jaket as per instruction which is mentioned on tag of jacket but after wash, it has become even more dirty. Which does not happen from a reputed brand like wildcraft india and very poor quality compared to the price, they are charging. I will never ever refer anyone to purchase any items from wildcraft india. Sir i am salaried person, serving in armed force and earn
Money with very difficulties. Sir please i request you to replace of my
Product otherwise refund my money as soon as possible please.

Hello sir/madam,

This is to bring in your notice about the wildcraft jacket i bought at one of your retailer shops.
It has been a week since i have started to wear it (The jacket) and it has now started to wear out by leaving fur/feathers from inside. As a result, it is uncomfortable to wear. Also, it is ruining other clothes when put on.

When i talked to the retail shop owner regarding this he told me that the jacket would be replaced by the same one (Same model). But i don't want the same one now.

At the time of buying the product, the retailer ensured me that it will be easy hand-wash and will not leave any such materials.
It is sad to see that being such a reputed brand your retailers are using treachery and false assurance to sell the product.

I don't want the same model-piece instead, i request you to either
1. Replace the jacket with a new model-piece of the same price range. Or
2. Kindly refund my money back.

Below i attached the bill for your kind perusal. I request you to address the complaint as soon as possible.

Thank you.

Deepak
[protected]

Brought a wildcraft backpack from shoppers stop inorbit mall hyderabad
Unfortunately brought a defective product and the store dinied exchange trying to point out indirectly that the damage was done by us n it's the company policy that doesn't allow exchange despite showing them the pic of the defect which is visible after zooming and having a closer look

I am gunal from bangalore in the bottom of my bag there is a hole i have given to the shop they told that the warranty is only zip and stitching they did not response to my complain so please make my requirement as soon as possible please repair and give my bag please sir this is my humble request from me please repair my bag my item i'd is 11471 i have buyed in 4/6/17 please repair my bag

I bought a 50ltr rucksack from amazon.in. One of the two main buckles on it is defective. At first i thought i had damaged the buckle somehow but you can clearly see from the attached picture that one of them is small. The buckle is very loose and it comes off all the time. I had very high expectations for this product. I paid almost twice the price as other such products only because i trusted the brand. But I am very disappointed. I thought you people did some quality checks before you shipped your products. I hope you take necessary action.

Mr. Rafi, (Rafi. [protected]@wildcraft.in)

As per our telephonic conversation on thursday, 14th june 2018 6:08 pm we had assured you of your payment but in-spite of that your unprofessional behaviour and usage of foul and unparliamentary language has spoilt the goodwill your company had.

Your misbehaviour has forced us to raise the complaint against you at narayanaguda police station.

We would again like to assure you in spite of your behaviour that we will surely be settling your amount the only thing we were asking earlier too was for some time. We have no intention of holding your payment and nobody is going to go absconding, hence bare with us for some more time.

Having said that do see to it that no more bad behaviour is vented out towards our staff as we assure you we will not tolerate it no matter what. Keep it professional only.

Regards,
Anil kumar tallati
Anilkumar. [protected]@buttagroup.com

Dear sir/madam, i had purchased the rain coat set yesterday and was reluctant to buy it since the salesman provided good information regarding the product. I wore it today since it was drizzling and taken aback when i found that the water significantly seeped through the zipper, kindly take note that it drizzled and wasn't a heavy downpour. The material used is satisfactory but it's a design fault. I certainly will not recommend wildcraft products to others since they are overpriced and with faulty design.

I have given my bag to wildcraft store vashi inorbit on 30/04/18 to repair the zip they told me u come on 12/05/18..or they will contact me..
But till now they havnt call me
.and in 20 days i went to store for my bag in query for.3..4time..1time they told we hvnt send to ur bag.we will call u but they didn't called me.. afterwards i went than they said..sorry i u bag has not come...than next week i went than they told sorry sir i m new in this store..u come tomorrow...
I after word..i e-mailed my problm they replied me our team will contact u..and till now..none of the and call as yet come..

We have purchased a bag on 25th june 2017. It has 5 years warranty. But the bag bot damaged while normal use. When we have shown to the shop owner where we purchased, they are not ready to process the claim.

They were telling us that we had damaged it, so no can be processed. They were talking very badly.

We are frustrated with the shop team.
We need to process the claim and request to advice the shop where we bought the bag.

I would like to complaint about the poor quality of the bag that i bought on 5 june 2016. The bag's cloth is of such a poor quality that it is tearing from multiple places and has various holes in it. I visited the company service center and the also contacted the customer care and both of them stated that this is not covered under their warranty and only quality is covered. I would like to state that this too is a quality issue since the cloth of the bag is too weak. The company claims it to be wear and tear but the bag is torn from locations where wear and tear is not possible. This is a negligence on the companies end while passing the product for quality. I would like the company to replace my product since it is not in the condition to be repaired and i would like the company to take immediate action on this case as i have already been behind this for over a month.

I bought a wildcraft rain pant on[protected] at perungudi wildcraft outlet its was leaking in rain i was too much suffered for that issue. Due to that issue i was gone to wildcraft perungudi outlet on[protected] friday they told me they will call back & replace it on monday[protected] but they didn’t update i was soo suffering in rainy time what they are going to do for this issue & what they will apologies for my suffering

I purchased a wildcraft gangotri 65 rucksack from paytm online which is sold by wildcraft, bangalore karnataka seller. When i visited vr mall bangalore for servicing the bag. They are not accepting it for a free service stating we won’t provide free service to the products bought online and there is no store stamp on the card. Need a solution for this..

I purchase a medical kit from frazer town showroom bangalore but i got wrong product istead of medical kit i got toiletry kit saying that this a new medical kit arrived, one of your staff his (Md. Moin) guided me with very wrong information i was not expecting that your employes are dumb fellows, i was in hurry so i couldnt able to open up and see it, when i open it in my home infront of my relations and daughter in law, i was ashamed there were laughing at me saying this is toiletry kit i was very angry on your staff i called him and ask him what u have done is this right, he reply very rude and said what happened im really upset im your regular customer for frazer town showroom so please its a request to take action on him next if i visit i should never ever see him in that showroom thanks. I hope you will do same.

I ordered a bag at wildcraft.in and made payment using netbanking.
I received acknowledgement regarding the payment form razorpay via email.
But now i received an sms from wildcraft stating that my order has been cancelled. Now the wildcraft.in website is down and no one is picking up at the mentioned contact number +91 [protected]. I have also tried emailing [protected]@wildcraft.in but didn't receive any acknowledgement reply.

Has the company disappeared from the internet all of a sudden -_-

I gave my bag for repairing on 30 july and even after 13 days i have not received my bag. The staff is not co operative at all.
They are just able to give excuses and nothing else. I had called them on 10 july they said it is ready then i asked them about the small hole at the bottom. They said it's still not done. So i told then to get that hole fixed. The manager had promised me to give the back on sunday. But when i called him on sunday his assistant said that he at washroom. He is just giving me reasons and nothing else.