Zerodha Complaints & Reviews

Today 3rd April 2017. I have been trying to add money to my trading account to average out my trade. I started from 9AM and it's been more than two hour still unable to transfer. Sometime transfer sometime I get 900 error. I have also tried their customer service number first of all it goes busy and if by any chance you are connected no one picks. PLEASE TELL ME WHOLE WILL COMPENSATE MY TRADE ON WHICH I CAN RECOVER MY LOSSES. THIS IS EXTREMELY FRUSTRATING.

I open account online through e-adhar
14/03/2017 today date 19/04/2017 but not open my account
I call to customer care but very bad response
Only ticket generated no call
No solve problems
17/03/2017
I call to support team
Support team ask your client id is generated you receive confirmation mail to day end of the day
But not receive any mail
18/03/2017
I again call to support team
Support team ask your client id is generated you confirmation mail receive today end of the day
But not receive any mail
My mob no.
[protected]

Today i have made a payment of 300 RS for account opening charges through Zerodha online web site. But after payment there is no further details communicated to my email address. There are not provided userId to trade using their application. None of the Customer care number[protected],[protected],[protected] working mentioned on their contact page. All the contact numbers are wrong. I couldn't connect the customer care representative. Please refund my account opening charges. I don't trust you any more. Because none of the contact number is in working condition.

I pay 300 rs for online account opening . i pay with payment ref no[protected] . and that amount is deducted from my account . but when i m login again than he shows payment not done . i complaint that matter, than i receive call from someone that person told me that he is employee of zerodha and ask atm card no than cvv no than expiry date and otp . i aware that fraud so i m already maintane 0 bal in atm . but this type of fraud with other person in future so i requested to this fraud company block in registered site .

please this is serious matter

I try to open account and payment via net banking . finally i got reference no in my bank website but here zerodha site transaction abort . i have olready paid 300 rs throught net banking .but still when log in zerodha website than again he ask me for payment while i already paid . please confirm my payment order .and open my account if he is not able to open my account than refund my money . please take this matter other wise i complaint to sebi

my name - devendra kumar
phone no - [protected]
email id [protected]@gmail.com
payment ref no[protected]

They have executed order without my knowledge and awareness...
They are not compensating for software glitch which happened lots of time to me...

Hanan Delvi he is waste creature in this world not know the client value and his responsibility as client relationship chief officer.. he is shame for zerodha

They have used my margin to execute unknown trades and I kept asking entire day to know where is my margin used why why it is blocked they never bothered to answer...
Only answer their is software issue or glitch.. But you can't claim loss happened due software glitch

If you don't have repaonsblity of your software than you should stop using it... You are repaonsble from your software failure.. Not your client
Guys don't go with this broker to if you want your fund to be safe and you don't want to loose your money without your mistake... They will say it's market loss not issue with their software.
Anyone needs proof contact me.. I have every record
Mobile:[protected]

I did opened zarodha brokerage account. i am fund transfered to my account. but i am trying withdraw. withdraw is not working. i did complaint and i did sent the mail. till now not solve my issye. my transferred amount is 1, 10, 000 rs ( one lake ten thousand rupees). but i am trying withdraw. that process is not working. what happen to my money?...

Hello friends

I have opened and trading account with the above company there was cordinater Pooja Banerjee and Mr Asaif HUSSAIN .

Once i made the account opening charges through the link they provided in my mail id and the amount was debited THEY REFUSED to give receipt for the same. they denied that they have received any payment form me in-spite i provide then my bank statement and reference number that the bank gave me.

Dear friends i just want to share my experience so that you all think twice before making payment to such fraud companies.

Each day I get call and assurance of getting Client ID and password from Zerodha but they are fooling the clients and not even responding to mails.
Almost 1 week has passed however they are enable to generate ID and password contrary to this other brokers do so within 2 days.
It Seems very frustrating and unethical on part of Zerodha and team since my 1 week trading is lost.

Reason:I called the following contact number for query regarding Account opening twice:

( +[protected] around 5:30pm of 29th november.No satisfying response to it has been received to it yet. Because of this, i do not wish to continue with account opening process.(Documents have not been submitted ) .But some fees paid.

As per your policy on https://zerodha.com/policies-and-procedures
refer "Refund & cancellation policy" point 3,
"In case your account has not been opened, your refund will be initated by us within 7 business days of receiving the refund request. "

I request my refund to which i am legally entitled, through this forum.

Payment Id: pay_6mkiak2uNx0x14
Amount Paid Rs. 300
email:[protected]@gmail.com

Reason for making complaint here :

I tried to open a ticket at " http://support.zerodha.com/open.php " .But by account is not opened .So i dont have my client id. Hence could not open ticket.

other email :Support queries [protected]@zerodha.com is only for queries, but this is a complaint.

I initiated account opening with them on the 5thn november. they initiated manual pickup. but the picker didnt came for 3 working days. so courrierd it on wednesday. they verified the forms by friday afternoon. they told 3 days time. which means i should have received it by 17th november. but i didnt yet. it has been 13days since i made my payment.

Hi,

Zerodha brokerage firm is good, however their customer service is one of the worst. I had made a fund transfer to zerodha account in order to add it to my equity dashboard, however it was not credited as there was some issue with the account number. However i raised a ticket with the zerodha team and repeatedly followed up with the issue. Even after repeated calls and mails they do not seem to care about the issue. Multiple...

Dear sir,

I am trading through zerodha and using platform of kite (zerodha) my login id : ds2574.

On 28/10/2016 i had buy 3 lots of nifty october 8600 ce 2016 (i. e. 225 shares) @ 165 (approx) and had put stop loss! arket order @142. around 12:35 ordee got automatically excuted @ 136 but price was around 144-146. due this i have suffered loss of rs. 6500 (approx).
I want to look into matter as soon as possible and reverse this loss.

I had deposited online an amount of Rs.300 on August 12, 2016 for shares trading through D MAT Account. This amount was for opening account but since I decided not to open Account, i have asked for refund of amount paid.

But I am told amount is not refundable.

Order Details
Payment ID pay_65bUFdAXteE4oQ
Amount Paid Rs. 300
Forms Ordered
Equity Trading Rs. 200
Demat Rs. 100

Dear sir,

I am trading through zerodha and using platform of kite (Zerodha) my login id : ra6039.

On 17/10/2016 i had buy 2 lots of nifty october[protected]I. E. 150 shares) on option @ rs. 9/- per share on limit order and it had executed.

On 18/10/2016 i was placed sell order of 2 lots of nifty october[protected]I. E. 150 shares) @ rs. 10/- per share on limit order but it was not executed ever the share value reached above rs. 10/- and still it was on open status. So i was modified the order and changed the value rs. 10/- to rs. 12/- at that time the share value is below rs. 10/-. After successfully modified the order, at the same time my earlier sell order executed @ rs. 10/- when the share value is below rs. 10/- and modified order is automatically cancelled.

It is my serious allegation that why the sell order had not executed when share value reached above rs. 10/-. At the same time when share value is below rs. 10/- sell order @ rs. 10/- had executed and my modified order cancelled. Today the share value is reached above rs. 26/- so met loss because of zerodha.

Further this is not first occasion i experienced, earlier also i had this kind of problems even my brother who is also trading through zerodha reported to me about this problems many times.

Placing buy order it is executed and there is no problem. This problems happened when placing sell order.

It is therefore requested to kindly look into the matter and necessary investigation may kindly taken against zerodha why this kind of problems is happening.

Please confirm the out come of investigation.

Thanking you,

Yours faithfully.

Altrin apolo

Mobile : [protected]

Hi, my zerodha clint id is rm3141, everyday morning i am facing a problem while i try to open my zerodhaq-backoffice. its taking so much time to get open. several time its not opening and showing an error, even on that whole day its not getting open at all. apart from that i have another complain regarding zerodha accounts dept, when a client transferring money from his/her individual bank account to zerodha trading account along with a snap-shot, then that amount should be updated automatically within a certain time limit, but its not happening, from my personal experience i am saying this, after transferring the amount in market hours i waited for 1 hour approx but zerodha accounts department had not update my balance, so i called up to zeroda customer care and then after half an hour they have update my balance to my trading account. i think it should not be, after transferring the amount why should client will make call to customer support for updating, it suppose to be update automatically, so i would like to request you to mr nitin kamath for taking care of these kind of issues. will hope for good result on this in future. thanks

User : DR 4061
Complaint : 167979

Today Bracket order server was down for some time . I had 7 lot of Karnataka bank short sell at 153 . Cover order was buy on 151 and stop loss at 157. I modified my stop loss to 153 which got executed. For one lot reverse buy entry got cancelled but for 6 lot Instead of cancelling buy entry system kept it as 6 lot buy order without any reverse entry with stop loss. No entry in order book buy In admin position showing 36000 open buy share which later support team covered at 145-46 causing loss of 2.5 lakh. In first place I haven't bought these lots moreover my limit was 1.9 lakh so how can system allowed loss gone till 2.5 L. user id DR4061, Ticket 167979. Despite calling number of times this is not resolved. Now my account has been showing in debit without any mistake from my side. This is purely system issue.
Mr Nikhil Kamath can you please advise and help me to resolve this as your support team is not much helpful

My id is DL0498 i had executed sell on may crude oil mini 1 contract may future at 2657 on 15 march but on 16 march zerodha RMS stopped and closed my position in loss citing reason that shortage of money whereas less than 40 percent of margin was used 102 points was difference in buy (2759) and sell (2657).
according to rules 3100 rs margin was blocked and only 1020 ruppes negative was thr not even 50 percent margin and they closed my trade.

i want justice...refund of my lost money. and possible future profits.
how they could close my trade so early

At the time of opening account company promised that I would be explained/trained about the trading and a book would be given me on this subject It was further promised that as soon as the account is opened free training would be started by maniknandan about the share trading but so far nothing is done.

Never trust Zerodha. They are fraud. Never meet their words and promises. Their sales team lures you with false promises and then once you are in the trap, they show their real color. Zerodha sales team promised me (12th March 2013) that within 7 days a demat account will be opened. I was in urgent need of demat account as I need to hold debenture in my demat account. Based on this 7 days promise I decided to open the account with Zerodha. But even after 11 days it hasn't opened. They are cheat and fraud. After 7 days of constant follow up, their operational team confirmed that it will be done on 11th day morning. This was extreme deadline as I had corporate action coming up. First they promised morning, then they said it will be done in few hours and then they said it will be done by EOD. The customer care representative, Shamantha, first promised it'll be done in the morning, then several hours, then she said it will be done by EOD. The reperesentative doesnt do her job properly. On calling their customer care number, every time they note down your number and promise that you will get a call back but never call back actually. It's their job to follow up with the teams and get back with the status. But Shamantha, in turn asked me to follow up with IL&FS myself if I was in that hurry. at 5:30 pm I again asked them for the DMAT acount number, but she said, it will be done by EOD. I said it's already office closing time but she said EOD means 8:00 pm!! They should know the working hours of their affiliates but to my surprise, they said the demat account cant be open even on the EOD of 11th day, as the IL&FS office is closed down today, it can't be opened today. It's really heights of irresponsibility and fake promises. Never trust these guys.