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Zerodha Complaints & Reviews

2.3
Last updated Jul 3, 2023
Complaints 535
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237
Unresolved
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+91 80 4040 2020
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+91 76 9580 4020
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#153/154, 4th Cross, Dollars Colony, J.P Nagar 4th Phase
Bangalore South
India
560078

Zerodha reviews & complaints page 23

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S
Sanjeev Ravadi
from Hyderabad, Telangana
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technical glitch with zerodha terminal resulted in 16k loss

Address:Bangalore Urban, Karnataka
Website:www.kite.zerodha.com

I would like to report that i incurred 16k loss today due to a technical glitch that occurred with zerodha trading terminal where the sale orders got rejected consistently for 1 hour or so.

I happen to buy 900 shares of pnb today at rs223.10/- each and then immediately placed a sell order for more than 15 times while the stock was in uptrend but all of them got rejected due to the technical glitch on the trading terminal. By...
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S
Sai J
from Chennai, Tamil Nadu
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20 days and shares withheld by zerodha

Address:560078
Website:www.zerodha.com

It is zero in zerodha customer care. I mailed my power of attorney for trading shares in demat account. The courier reached the mail room.

The zerodha mail room does not process the mail correctly. Totally bad processing service. Their only response from customer service is "poa not received",

I couriered again the document. And again till date, my account is still not activated. Their customer care folks like...
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J
jaypatel3086
from Daman, Daman and Diu
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16180 loss occurred due to auto cancellation of pending orders.

Address:560076
Website:zerodha.com

On 26th october 17,
I had placed a bracket order trade on pnb share with buy price of 223 and target of 5 points and stop-loss of 5 points at 9:30 pm. Which got accepted.
There after i modified the sell order at 224 and then when the share price reached 224. (Positive trade to occur)
Order got automatically cancelled.
But the position was open in the kite system and i was unable to exit the trade position. br...
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N
Nagesh5501
from Bengaluru, Karnataka
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co order didn't get executed at stop, loss on nse on october 26 2017

Address:Bangalore, Karnataka, 560040

Hi zerodha,

I have placed short order of 5000 shares of ashoyleyland at the average price of 128.05 and kept the stoploss at 129. My order dint get executed at my stoploss and even placed order was not showing in pending orders due to that i was not able to exit from the placed order. I tried calling customer support many times, call was getting disconnected and it was not reachable. So i raised complaint through online to...
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G
Goutham Giri
from Hyderabad, Telangana
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peak hours service issue.

Address:Hassan, Karnataka, 57

My client id is zb5640 and i have placed normal mis order for pnb selling order at mkt rs.224/- (54shares) at 9.30am on 26/10/2017 and i got message saying that my order was rejected "n" no. Of times. Because of that my order sold at 9.59am for rs.215.05/-. For your information i have incurred loss of (8.95x54)=rs483.3/-)

And the same story continued with sbin,

Where i placed selling order at mkt rs.335.5/-...
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A
ashoksahu0123
from Lucknow, Uttar Pradesh
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wrong execution of stop loss for fno trade on zerodha

Website:Zerodha.com

Today on 26/10/2017 i bought dr reddy futures @2348 and fix limit stop loss in system @ 2332, trigger price 2333 and fix target @2370 in zerodha kite system. As per rule stop loss should executed between[protected], but my trade stop loss was executed @2333.50 which is completely wrong execution and after wrong execution it goes @2374 which was above my target price. By zerodha wrong execution my trade ended in 14.50 point loss instead 22...
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S
Sahil827
from Mohali, Punjab
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late information for squaring off my orders

Address:147001

Yesterday i. E. On 26/10/2017, i got a message on my registered no. With zerodha on 03:02 pm to square off my mis positions before 3'o clock and plan my trades accordingly.. How anyone can plan trades before 3 pm on 03:02 pm.. Moreover i got no notification about this. I called today to zerodha customer care she says "we had a bulletin on zerodha.com website, u could check there". Now how can anybody expected to open zerodha.com website while...
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M
Manjunath Revanna
from Bengaluru, Karnataka
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ra:81000 loss due to cancel pending orders

Address:560098
Website:Zerodha.com

I had placed bracket order for pnb and stop loss was there in order book. The price was going down and i expected stop loss will get triggered and reduce my loss. But my stop loss order was cancelled and i didn’t had anything to do exit.

The loss continued and continued and resulted in 81000 loss.

Very disappointed with zerodha.
Please address and solve this.

Client id:zd9498...
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S
sntshptlsvp
from Delhi, Delhi
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zerodha unable to execute orders on nse on october 26, 2017

Address:Osmanabad, Maharashtra, 413501
Website:Zerodha kite

Same problem with me, here was some issue with zerodha's system and i was unable to place sell order on nse and hence incured a loss of 6116 rupees, please help me recover this loss which is solely caused due to inefficiency of zerodha's order executing system.

This happened because kite the trading terminal of zerodha was unable to accept trade orders on nse during the peak time of market hours and i was help less to do anything...
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R
ravipd9099
from Bengaluru, Karnataka
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unable to execute orders on nse on october 26, 2017

Address:Bangalore, Karnataka, 500081
Website:www.zerodha.com, kite.zerodha.com

There was some issue with zerodha's system and i was unable to place sell order on nse and hence incured a loss of 6116 rupees, please help me recover this loss which is solely caused due to inefficiency of zerodha's order executing system.

This happened because kite the trading terminal of zerodha was unable to accept trade orders on nse during the peak time of market hours and i was help less to do anything to save the losses...
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K
Kaustubh Pawar
from Morjim, Goa
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loss due to technical glitch

I had brought sbin at 331.94 as cover order.
Due to technical problem i was not able to exit my position due to which i have almost lost 12000/- which zerodha has to return on priority basis. I had been trying to call the customer care from morning after 30-40 calls call got connected and the executive said we can't help as zerodha don't take any responsibility for technical problems. The technical problem was from zerodha as it clearly...
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G
gaurav rohaj
from Kachhwa, Uttar Pradesh
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bo self cancelled, without hitting stop loss (sbin)

My bo cancelled after buying stock. And self cancelled. I cannot sell stocks, as there is no order in orderbook. Help.. Loss is increasing....
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P
Prasad ARN
from Chennai, Tamil Nadu
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poor resolution of complaints

Address:Bangalore, Karnataka, 560079
Website:www.zerodha.com

I did a foolish thing moving from icici to zerodha falling for their twenty rupee promise. Their systems and processes are extremely buggy and their customer service is third rate. I am surprised that sebi has not already banned them. Guess they have greased people in sebi to continue.

For a company that claims to be a startup with super artificial intelligence and what not, i have been asking them to tell me whether i have...
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S
Sisir Ranjan
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

fake referral program

Address:560068

There is a referral program in zerodha where if you refer somebody, you will get 10% of the brokerage that your referred friend is going to pay. They markets it very well. By knowing this i referred 2 of my friends who are into serious trading. I registered their name and mobile number into their respective website.

But they never got contacted by any of the zerodha executives.
I made various complaints via call and...
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K
K Gaurav
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

account not credited to account

Address:New Delhi, Delhi, 110044
Website:zerodha.com

Zerodha really wrost in terms on customer care. I credited 5000 in my zerodha account and upload proof. I do imps and was expecting to credit amount on zerodha account within 10 mins. But i transfer money on 12 oct 2017 and still today 20 oct amount is not credit to my account. I opened ticket on zerodha and try to call dozen of times, but zerodha even not reply on any of them. Their customer care number is their ad broadcast network. You...
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S
Sunny@001
from Pathankot, Punjab
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

can't connect to support services

Address:Ludhiana, Punjab, 1335

My client i'd is ayz7947. Here i want to complain about your delay services. First of all you took about one month to open my account by giving reasons of registration of wrong mobile number etc and now when my account is finally opened your service support are not attending my calls. It has been 10 days i'm calling them that to about 4-5 times a day but they are not attending it. I had even called the person who opened my account and told...
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V
VIKAS KAPOOR huf
from Jind, Haryana
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account opening error

Address:Yamuna Nagar, Haryana, 135001

I submit the account opening document to zerodha team in 13-sep-2017 on 26-sep i also submit some unsigned documents.

Verification is done by zerodha on 26-sep and received the mail document and all other formalities is completed and user id and password is provided in 4-5 days.

But i did not received the user id and password till date. When i ask for the password they are saying that some document is still...
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B
bebith
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

kite Iphone app not working and blocking stocks

Address:Chennai, Tamil Nadu, 600096

Hi,

Kite mobile app is not working well. It always shows the wrong information about your money.

I had many times faced an issue due to this mobile app.

And one more thing whenever we buy any good stocks frequently it got rejected due to block done by zerodha.

They have a deal with higher value stocks because of this zerodha will allow you to buy higher value stocks and not allowed...
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B
bebith
from Mumbai, Maharashtra
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zerodha not good - fake account and brokerage charge

Address:Chennai, Tamil Nadu, 600096

Zerodha is not good.

Many hidden charges are available in zerodha. The kite app is not working well. I do have a amount 500 then i used that amount to buy a stock worth 500. Evening i was checking in the fund options, it was showing 1010 r. S i got totally confused. Next day when i checked it came to again 170 r. S. I called to zerodha and they said only you have 500 r. S in used margin other than no amount and we are not sure...
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S
Sunny@001
from Pathankot, Punjab
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

they are not pick my call

Address:Ludhiana, Punjab

Muja funnds transfer krna m problem a rahi ha and apka koi phone number connect nai ho pa raha ha and jo connect ho raha ha usa koi pick nai kr raha
Muja 10 din ho gai ha apko phn lagate hua agr app Na apne numbers change kia ha to please apne new numbers bata dijia
Nd ap ka Bangalore ka number wrong bta rahe ha please jitni jaldi ho sake meri help kijia please...
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