Zerodha Complaints & Reviews

Hi,

This is regarding zerodha account opening.
on feb 1st i have submitted the documents (Addhar card, pan card, equity form) for to get the access for zerodha account also i have paid 500/- for account opening in zerodha.
but after 19 days have pass neither they have open account or nothing.they only know how to fool customers.there customer care number is also not working .press 1 press 2 then automatically call disconnects

Sir/mam
Today i short sell 30 shares and set an exit buy for it. After 1 min i got 30 shares 2 times i. E. 60 shares buy due to which i am facing loss. Please look into the matter. I traded from kite app. I suffer loss of 1200/- who will pay the amount. It made me in fear for future if i ll do big trade in future i will suffer such losses again.
Thanks
Manish kumar
[protected]

Yesterday i. E. 14.02.2018, myself xxx from mumbai purchased shares of rs.31254/- through kite app

Today 15.02.2018, when i was above to sell my purchased shares, i was shocked and surprised to see that my kite app showing me, rejecting order for selling shares.

I went for searching reason for rejection, which explained does not have any holdings, even when i checked my fund status, it was showing 644/- balance.

In position column, there was no information stating that i had purchased 31254/- worth shares.

Quite obvious i contacted my sales branch kolkatta, who said they cant help out coz they dont have access to id, so contacted h/o branch customer service, cs guy informed me my poa was not updated, untill and unlless, i submit the same by courier after 48 hours my account will be activated for selling the shares.

Mr. Nithin, please be informed, my entire docs was submitted as required terms, poa was submitted through blue dart courier on express, and the same was received by your good office on 23/01/2018 by mr. Suresh, my consignment no.[protected]. Also i got confirmation call from my sales guy mr. Sanjay, that my account is activated for trading.

Cs team generated ticket no.512133, for which i typed entire dramatic incident your good office did to me, for which so politely and without any seriousness just said sorry for the inconvenience caused, your poa will be updated end of the day, whereas your cs saying they dint received it.

Mr. Nitinin, if such service your company is going to give, i am sorry to say, survival vision is very less... My freinds who was above to join zerodha around 8 people had withdrawn their opinion and they are now not interested to join with you...

Your miscommunication team, who updated wrong info to client stating your account is processed for trading, and other day after getting funds, holding it... Make us to think twice... Whether zerodha is safe platform like other big sec... Hdfc and icici..

Till time current status of my account = no body helped me out by giving me a call assuring no need to worry today it will be sorted, instead your team is still in confusion mode and stating we will try.

That means tomorrow too i cant trade, so my amount of rs.31254/- is blocked for entire week, and zerodha is favoring me by updating poa into your good system.

So end of the day i had lost my money in form of equity as equity price has been fell down... Also a lady like me is behind your staff asking help..

Expecting you could look into this matter and help me out..

Hi this is saroj yadav zerodha id - xi3065. I am new to stock market which i already explained to mr. Vikram, bangalore. Today i had few doubt regarding my fund transaction and call mr. Vikram who told me to call customer care. I called and the executive (Mr. Tanmaya) was not only letting me speak also was shouting like anything. I asked him how to check all the transaction details. He was not replying instead he was like i can tell you this and that, you have to find this yourself we are not here for all this.
Every time when i am calling and asking my doubt, mr. Vikram is saying you see this video, read this bla, bla.
If your executive can not answer a customer and mis-behave like this. Let me know i will close the account and will never refer zerodha to anyone.
Worst expeience

मैंने करीब 10:50am को becket order (Zerodha) में ट्रेड लिया था, 2000 quantity @ 800 limit price, [protected]@2, target @5 with trailing [protected]@1,. लेकिन अचानक share price नीचे चला गया, did`t hit stoploss और automatic buy/sell signal generate होता गया (Total 59 trades executed at the same time i. E. 10:50:55 am)जिसकी वजह से मुझे 11700 रुपये का लॉस हुआ है,,
यह एक technical problem है क्योंकि एक ही समय पे इतने trade execute करना manually possible नहीं है जबकि already मैंने stoploss और target fix rakha था i. E.@2₹ & @5₹ respectively with trailing stoploss @1₹.
I called & mailed them so many times but i did`t get any answer..
So please don`t open account with zerodha because they don`t give importance to their customer,, they are just like thieves. Instead open account with upstox or fyers, they are far better than zerodha,, atleast they don`t steal your hardearned money,, beware of zerodha.

The orders are rejected continuously both on nse and bse. Zerodha service is very very poor. Every time there are some technical problems occur. Why not you smooth your service. Also your customer care services are very very low quality, only tune are listening and no person are available to talk. Today i have placed order both nse and bse but rejected. So please improve your quality of service.

Hi,

Kindly ask your incompetent team to update me on my application 946772. Its more than a month now and no progress on account opening. Your sales manager are simply harassing me with their document requirements.
Let me know how to get back my rs 500. I am a housewife and do not have any income proof. You should have informed me upfront these conditions before taking rs 500 upfront through online.

Nandini kumari

Sir my user id is ze3065 i have fund balance of 32000. During bracket order trading there is some technical issue my buy order is cancelled and sell order is automatically execute as a result i have to face loss.
Getting loss is okay but how zerodha take my balance to negative 2 lakh is not okay i am not able to understand that why zerodha not automatically square off my position when my balance reaches to zero.
Now i am confused what to do...

I have paid my initial fee 300 on 15 jan and send documents on same day.
I got verification mail on 29 that you will get login details very soon.
Still it’s not received. When i tried to call to customer care they says that you will get by end of the day from last 6 days.
Today one more surprising issue i camed to kown that my document are not verified and. Asked me to verify once again after 17 days.
I have called to manger or sr. Manager/ mailed them several time
But very experience with zerodha team.
I have aks to refund my money but no any positive response.

Myself neha singh, i have already submitted application for new account opening for myself and currently my experience is so horrible with zerodha customer care service. I observed that communication service is so bad in zerodha's organizations. No proper communication. No reply message. If ask about the status of application on phone, no specific answers.

I also observed that i am not alone victim of zerodha's customer care service. From last 2 month, complaint has increased largely against zerodha.

Can you solve my query……….

Neha singh

Neha singh

Hi, i am dr. Dhruv kanasangara, from pune. I open a online account with zerodha and also make payment for the same, they book my appointment on 27/01/2018 saturday, but nobody come to take my documents, and further then they rescheduled my document pick up on 29th monday, but again same situation, nobody was appear, and i was waiting two long days. Still cant contact any body from zerodha.

Dear sir/madam

I am anupam garg having an account with your company zerodha client id zs2277.

On 24th jan 2018 had position in mcdowell-n in options call of 4000 expirey jan 18 quantity 500 at the average rate of 50.45 rupees carried from 23ed jan 2018 and second position in amarajabat in options expirey jan 18 call 840ce.

On 24th jan mcdowell-n 4000 ce got the clearing of 45.15 and opened at 42.35. After that at the time 9:21:44 am i placed a order in mcdowell-n 4000 ce at the rate of 40 to square off my position but order rejected by you and after my order rejection mcdowell-n 4000 ce traded 41.15 price because of this i got a huge loss of rs 24000/-

Same condition same date in amarajabat option call 840 ce i placed a order at time 10:10:49 am for price 7.00 to square off my position which was also rejected by you.

I called your customer service no. Bus he continue tried to missguid me he didn't not able to resolve the issue due to lack of knowledge.

Due to your problem i am in heavy loss and in this i don't want to bear the loss off 24000 /- in mcdowell-n.

Please resolve the issue asap otherwise i have to knock the door of sebi or other legal action.

Regards
Anupam garg
[protected]
Client id zs2277

I m zerodha user and trader. My terminal is not showing profit and loss. I told zerodha suport upto 20 times but they r not taking any actions. There r my selling positions in options and i m facing too much problems due to this. My pie version, web version and even kite app is not showing total profit and loss. And i facing through alot of losses.

Dear sir,
I shyam sundar garg was requested for open a deamat account at your company through your agent mr namichand dt. 06.01.2018 and also deposited amount rs 300. I awaited for opening account since 10 days. Therefore it is requested to kindly rectify my problem.

Name : shyam sundar garg
Pan no: asxpg3123f
Mob no. [protected]
Email: shyam. [protected]@gmail.com

I am a customer of zerodha. I have tried to contact zerodha through e mail & phone on both occasions zerodha has not responded. You have to wait about 15 minutes then call automatically disconnect. Their staff is also rude and un trained. They just waste time & do not reply to querries.

It looks that zerodha is following tactics against the norms of sebi & nse stock exchange india. They also deduct more amount from the balance and do not give detail of all debits anddeductions

This trading service is not good for customers

Anil kumar

Zerodha has cheated us in account opening. They took account opening fees before taking documents. And after that they said documents are not proper and hence account cant be opened without submission of additional documents. Now they are not refunding my fees and support people / sales person (Mr hrishikesh shedge) is not even taking my calls. I am in process of submitting complaint on consumer forum. They have taken my money and not provided any service. If my documents were not eligible for account opening they should not have taken fees.

Please do not open account with zerodha. If you want discount brokrage go with upstox.. Very good service and ethical people.

Dear team,

On 9th january 2018, i have done the trading in cafe coffee day by shorting. I short (Miss) 100 quantity of ccd at ₹316 and end of market day ccd closed by uc at ₹ 326 and that time around ₹18000+ in my zerodha account but after market hours i did not received the amount in my account and now showing ₹10425.13 only.

Yesterdays realised loss ₹-1000 only and as per loss it should be credited ₹10000 amount in my account and instead of i received only ₹4000 in my account.

Thanks to please check and revert asap.

I had made one transaction of 12000 qty of "tatamotors17dec420ce" on[protected] at the rate of rs. 5.40 /- and sold on[protected] at the rate of rs. 8.15 /- (Average). But till date, i have not received the profit in my account.

On the same day i. E.,[protected], i also purchased "tatamotors17dec420ce" again at the price of rs. 8.00 /- which is different folio.

I have raised this multiple times but all in vain and till date no proper resolution received.

Regards

Why are you so bad at customer service?

You have a support ticket system for handling customer inquiries.
But do you guys even check that system?

I raised a ticket at https://support.zerodha.com/ 5 days ago. But no reply till now.

I have been trying to contact the customer support at[protected] since last few days, nobody picks up the phone.

Is this the way you handle customer support?
Do you even care to explain?

Hello,
Because of server error my account opening amount has been debited twice.
First i used my sbi card to do my payment and because it did not happen, i changed to other card and transaction happened.
Both payments have been done and money got debited.
I have been charged double for opening one equity account (300+300).
I have been charged twice and my money got debited from both of my accounts.
Kindly please do refund my amount as soon as possible.
Have also mentioned my client id and the date of incident with this.
Resolve my complaint as soon as possible.

Client id[protected]
Date of incident - 08/01/2018

Thank you.