Zerodha Complaints & Reviews

Address: 560047

Website: zerodha.com

Hi,

Kindly ask your incompetent team to update me on my application 946772. Its more than a month now and no progress on account opening. Your sales manager are simply harassing me with their document requirements.
Let me know how to get back my rs 500. I am a housewife and do not have any income proof. You should have informed me upfront these conditions before taking rs 500 upfront through online.

Nandini kumari

Zerodha customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra

Hello team,

This is regarding zerodha company.

In january 30th i have submitted the documents (Addhar card, pan card, equity form) for to get the access for zerodha account also i have paid 300/- for account opening in zerodha.

But on 30th january they have sent the below mail:

Dear rohit,

Your account opening application has been validated and forwarded to the concerned...

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Sir my user id is ze3065 i have fund balance of 32000. During bracket order trading there is some technical issue my buy order is cancelled and sell order is automatically execute as a result i have to face loss.
Getting loss is okay but how zerodha take my balance to negative 2 lakh is not okay i am not able to understand that why zerodha not automatically square off my position when my balance reaches to zero.
Now i am confused what to do...

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S

Santhoshpr

from Allahabad, Uttar Pradesh

Feb 6, 2018

Not respond sales manager. I was sign up online open account but problem is here bank proof is invalid so I sent my 6 long month ministate ment .so not responding since 4days please help me for open account

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Address: Pune, Maharashtra, 411041

I have applied for zerodha account opening, for the same i have given all required documents on 6th january 2018, document verification completed on 13th january 2018, amount for the same has been debited from my account on 18th january 2018. I am continuously following up with the concern person name ansul - (Phone # [protected]), no response. On 1st feb 2018, i wrote to [protected]@zerodha & quality @zerodha, i received complain #438030. Nothing...

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I have paid my initial fee 300 on 15 jan and send documents on same day.
I got verification mail on 29 that you will get login details very soon.
Still it’s not received. When i tried to call to customer care they says that you will get by end of the day from last 6 days.
Today one more surprising issue i camed to kown that my document are not verified and. Asked me to verify once again after 17 days.
I have called to manger or sr. Manager/ mailed them several time
But very experience with zerodha team.
I have aks to refund my money but no any positive response.

Mar 15, 2018

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Zerodha Customer Care's response Sorry to hear that Rameshwar. Can you please email your registered mobile number & email ID so we can check and take appropriate action here?

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Address: 560078

Myself neha singh, i have already submitted application for new account opening for myself and currently my experience is so horrible with zerodha customer care service. I observed that communication service is so bad in zerodha's organizations. No proper communication. No reply message. If ask about the status of application on phone, no specific answers.

I also observed that i am not alone victim of zerodha's customer care service. From last 2 month, complaint has increased largely against zerodha.

Can you solve my query……….

Neha singh

Neha singh

Zerodha customer support has been notified about the posted complaint.

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RameshwarP

from Malegaon, Maharashtra

Feb 1, 2018

Same thing is happening to me, No any proper communication any support, I am taking followup from last 15 days still no any positive response for account opening.

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Hi, i am dr. Dhruv kanasangara, from pune. I open a online account with zerodha and also make payment for the same, they book my appointment on 27/01/2018 saturday, but nobody come to take my documents, and further then they rescheduled my document pick up on 29th monday, but again same situation, nobody was appear, and i was waiting two long days. Still cant contact any body from zerodha.

Mar 14, 2018

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2018

Zerodha Customer Care's response Sorry to hear that Dhruv! Can you please email your registered mobile number/email ID to social[at]zerodha.com? We'll check this out and take appropriate action.

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Address: Sri Ganganagar, Rajasthan, 335051

Dear sir/madam

I am anupam garg having an account with your company zerodha client id zs2277.

On 24th jan 2018 had position in mcdowell-n in options call of 4000 expirey jan 18 quantity 500 at the average rate of 50.45 rupees carried from 23ed jan 2018 and second position in amarajabat in options expirey jan 18 call 840ce.

On 24th jan mcdowell-n 4000 ce got the clearing of 45.15 and opened at 42.35. After that at the time 9:21:44 am i placed a order in mcdowell-n 4000 ce at the rate of 40 to square off my position but order rejected by you and after my order rejection mcdowell-n 4000 ce traded 41.15 price because of this i got a huge loss of rs 24000/-

Same condition same date in amarajabat option call 840 ce i placed a order at time 10:10:49 am for price 7.00 to square off my position which was also rejected by you.

I called your customer service no. Bus he continue tried to missguid me he didn't not able to resolve the issue due to lack of knowledge.

Due to your problem i am in heavy loss and in this i don't want to bear the loss off 24000 /- in mcdowell-n.

Please resolve the issue asap otherwise i have to knock the door of sebi or other legal action.

Regards
Anupam garg
[protected]
Client id zs2277

Mar 4, 2018

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2018

Zerodha Customer Care's response Anupam,

The rejection reason clearly says you need to check the circuit limits. This means, the order was placed outside of the execution range set by the exchanges and that is why the order was rejected. I'm afraid a refund for this wouldn't be possible.

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Address: Jabalpur, Madhya Pradesh, 482001

Website: Zerodha

I m zerodha user and trader. My terminal is not showing profit and loss. I told zerodha suport upto 20 times but they r not taking any actions. There r my selling positions in options and i m facing too much problems due to this. My pie version, web version and even kite app is not showing total profit and loss. And i facing through alot of losses.

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Address: Jaipur, Rajasthan

Dear sir,
I shyam sundar garg was requested for open a deamat account at your company through your agent mr namichand dt. 06.01.2018 and also deposited amount rs 300. I awaited for opening account since 10 days. Therefore it is requested to kindly rectify my problem.

Name : shyam sundar garg
Pan no: asxpg3123f
Mob no. [protected]
Email: shyam. [protected]@gmail.com

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Raj20284

from Mumbai, Maharashtra

Jan 29, 2018

Hi team

I have deposited 40000 RS in morning 8 am today. But it's not reflected in zerodha account YT3191. Also confirmed from Hdfc bank that 40000 RS is debited.

Kindly resolve.

Regards
Rajendra Borude
[protected]

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Address: 110085

Website: zerodha.com

I am a customer of zerodha. I have tried to contact zerodha through e mail & phone on both occasions zerodha has not responded. You have to wait about 15 minutes then call automatically disconnect. Their staff is also rude and un trained. They just waste time & do not reply to querries.

It looks that zerodha is following tactics against the norms of sebi & nse stock exchange india. They also deduct more amount from the balance and do not give detail of all debits anddeductions

This trading service is not good for customers

Anil kumar

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Narendra Pattanayak

from Bengaluru, Karnataka

Jan 23, 2018

I have 440qty of GVK power @ 25.25. I want ro exit/sell the shares. Placed the order several times but getting rejected every time.

I have A/c with Zerodha, so mailed them regarding the same. yet to get response only given me a token no.

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Address: Bangalore, Karnataka

Website: www. zerodha.com

I have an a/c in zerodha. Bought qty. 440 of gvkpower @25.25, when it goes up upto 25.6 whats to sell/exit. But unable to do it,. Every time when put request to exit, it became rejected. Called the customer care, they dont pick-up the call.
E-mailed to the support team for an early solution to exit.
Gave aticket no, thats all.

Mean time the stock goes down i am in loss....

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Website: zerodha.com

Zerodha has cheated us in account opening. They took account opening fees before taking documents. And after that they said documents are not proper and hence account cant be opened without submission of additional documents. Now they are not refunding my fees and support people / sales person (Mr hrishikesh shedge) is not even taking my calls. I am in process of submitting complaint on consumer forum. They have taken my money and not provided any service. If my documents were not eligible for account opening they should not have taken fees.

Please do not open account with zerodha. If you want discount brokrage go with upstox.. Very good service and ethical people.

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sumj

Jan 16, 2018

I signed up fr zerodha and made payment of Rs 300 for equity trading and completed my ekyc online also. But even after one week not received my login credentials.
Customer support is not responding to call.
Even raised the Ticket, but no update.
Very poor customer service

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Dear team,

On 9th january 2018, i have done the trading in cafe coffee day by shorting. I short (Miss) 100 quantity of ccd at ₹316 and end of market day ccd closed by uc at ₹ 326 and that time around ₹18000+ in my zerodha account but after market hours i did not received the amount in my account and now showing ₹10425.13 only.

Yesterdays realised loss ₹-1000 only and as per loss it should be credited ₹10000 amount in my account and instead of i received only ₹4000 in my account.

Thanks to please check and revert asap.

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Address: Mumbai City, Maharashtra, 400013

Website: zerodha.com

I had made one transaction of 12000 qty of "tatamotors17dec420ce" on[protected] at the rate of rs. 5.40 /- and sold on[protected] at the rate of rs. 8.15 /- (Average). But till date, i have not received the profit in my account.

On the same day i. E.,[protected], i also purchased "tatamotors17dec420ce" again at the price of rs. 8.00 /- which is different folio.

I have raised this multiple times but all in vain and till date no proper resolution received.

Regards

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Address: Bangalore, Karnataka

Why are you so bad at customer service?

You have a support ticket system for handling customer inquiries.
But do you guys even check that system?

I raised a ticket at https://support.zerodha.com/ 5 days ago. But no reply till now.

I have been trying to contact the customer support at[protected] since last few days, nobody picks up the phone.

Is this the way you handle customer support?
Do you even care to explain?

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Hello,
Because of server error my account opening amount has been debited twice.
First i used my sbi card to do my payment and because it did not happen, i changed to other card and transaction happened.
Both payments have been done and money got debited.
I have been charged double for opening one equity account (300+300).
I have been charged twice and my money got debited from both of my accounts.
Kindly please do refund my amount as soon as possible.
Have also mentioned my client id and the date of incident with this.
Resolve my complaint as soon as possible.

Client id[protected]
Date of incident - 08/01/2018

Thank you.

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Address: 560066

Website: www.zerodha.com

Last few days have been horrendous for me dealing with zerodha support team. They do not pass on the complete information which leads to a lot of confusion and delays. It's good that zerodha is improving its product but without a strong customer service team, its all waste. The team gives one information on phone and completely opposite when asked on mail. Looks like there is no process awareness as well as no proper training. I have had to send multiple couriers to zerodha because of incomplete and wrong information provided to me. Not sure if this is the right channel to reach you but am done with zerodha. It would be good if someone can look into this matter urgently.

I had one simple question - can i close my trading account while retaining the demat account? Your support team first said yes then no. So i initiated the demat account closure process and that too has been a roller coaster ride till now. Anyway today on phone they again confirmed that just trading account can be closed by sending the request through post. I send a courier and ask for a confirmation on email. The reply is opposite to what i had a discussion, they say just trading account cannot be closed. Now who do i trust? Not even sure what is the escalation matrix for all such cases. Just writing this here with hope to get a response.

Zerodha customer support has been notified about the posted complaint.

Dec 29, 2017

Sujit Mondol's response Last correction, i added amount of 10000**

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S

Sujit Mondol

from Ahmedabad, Gujarat

Jan 3, 2018

On 26th Dec, 2017, I added amount of 1000 in zerodha fund. Rs. 5000 in equity segments & Rs. 5000in commodity segments by two transaction. But money added only in equity segments, money was not added in commodity segments but it was debitted from my bank account.1st transaction reference no. 44503828 & 2nd transaction reference no.44503856

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Address: 743395

Hi friend zerodha is nothing but a scammer as i told earlier,

They are deducting 16rs to 24 rs on per day basis with out any reason, that means per month you have to pay,

Fully scam discount brokerage. Plz plz dont go for their advertisement.

Their customer support also very poor, they have provided two land line no but its again nothing but a scam, it will connect you to them.

So think twice before trade through zerodha.

Regards
Mizanur rahman
A poor trader of zerodha "zf3382"

Zerodha customer support has been notified about the posted complaint.

Dec 27, 2017

Updated by mjnr88 Zerodha Is fully a scam trader,
I have an account in zerodha, " ZF3382" with register mobile no [protected], i am also new to this segment. i open account with 500 rs.

after few mistake & loss, finally i got some profit which Rs-1021 on 26/12/2017 in equity. on the next morning i, e 27/12/2017 i got email from zerodha regarding my trading details & account i found that i have got payment only Rs-111,

the details are below
Pay in/Pay out- Rs-1021, 00--- that is my trading profit
Taxable value of supply( Brokerage) Rs-240.08 what the ### is this?
Exchanges Transaction charges Rs- 97.65 why this is ?
IGST Rs-- 60.80 that is ok
Securities Transaction Rs- 376.00 what is this?
SEBI Turn Over Fees Rs- 4.65 that is ok
Stamp Duty Rs-- 60.09 too much

now finally i got paid 181 to credit is my account. in which again 40rs is debited & finally i got a credit of 141 to my account.

for this matter i tried to contact as below

(1) Their Support no[protected] &[protected] this two number is nothing but a scam you will not reach to them, only music, i tried 9 to 10 times & each time after 7 minutes to 13 minutes time interval it will automatically disconnected.

(2) then i tried to conncet their sales team in kolkata, in delhi in banglore it self even in kolkata i tried to reach them, but they are saying they cant help me as only regarding account opening they are there no support. one of My kolkata sales guy told me to contact by which through i open account, because my account have linked with so many franchise they are benefiting by my trading which is a hidden agenda of Zerodha,

(3) They are suggesting me to connect with Zerodha, but while calling its saying put your Z pin, which was also unknown to me, i tried to collect information one local person then i email them & they sent it, My question Zerodha not provided me earlier?

So friend I am fully a new person in trading, i have shared my pathetic experience is Zerodha what ever i had. Now its your choice if you want to really trade through zerodha or not .

I am requesting Indian Consumer Complain Board to take a strict action to this scammer to save our nation from this fraudster.

Regards
Mizanur Rahaman
[protected]
A Poor Customer of Zerodha
"ZF3382"

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Iqbal Diwan

from Surat, Gujarat

Jan 3, 2018

Today morning I was fund transfer to demat account to my Hdfc account . But not received at time & but fund transfer charges was deducted
Super job by Zerodha
Carry on

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Address: Surat, Gujarat, 394210

Website: [email protected]

Sir ji mene 15/12/17 ko she liye the mere ko sale karna hai par mere demat account me (holding) me nahi dekha raha hai. Mene banglore office me phone kiya bola bole aaj kal me ho jayega par 1 hafta ho gaya hai. Mene customer care me bhi phone kiya bola poa update nahi hai. wo bhi aaj kal kar rahe hai. Koi response nahi mil raha hai id = YG4783

Emial = [protected]@gmail.com
Mo = [protected]
Id = YG4783

Zerodha customer support has been notified about the posted complaint.

Dec 21, 2017

Updated by rathod ajay Mene sher liye the 15/12/17 ko abhi tak mere demat account (holding) me nahi dekha rahe hai, mere ko sale karna hai, zerodha customer care me phone kiya par koi response nahi mila poa bheje hue 10 din ho gaye hai. Please sol my problem

Zerodha Complaints & Reviews

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Zerodha reviews & complaints page 21

more than a month and no account created not returning my money

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not providing login credentials

negative balance

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account has not yet opened after a month's time

not able to get login details

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account opening- complaint

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executive is not coming to pick up documents

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losses due to square off order rejection of position

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not showing my profit and loss

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for open demat account

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zerodha staff not responding

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service is very poor

cheated in account opening

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zh6208 - zerodha transaction account query for ccd.

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profit amount not credited

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worst customer support

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refund of amount

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horrible customer service

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frequently deducting 16 to 24 hrs from free cash daily basis

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poa

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Zerodha Complaints & Reviews

File a complaint to Zerodha

Zerodha reviews & complaints page 21

more than a month and no account created not returning my money

Post your Comment

not providing login credentials

negative balance

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account has not yet opened after a month's time

not able to get login details

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account opening- complaint

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executive is not coming to pick up documents

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losses due to square off order rejection of position

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not showing my profit and loss

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for open demat account

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zerodha staff not responding

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service is very poor

cheated in account opening

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zh6208 - zerodha transaction account query for ccd.

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profit amount not credited

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worst customer support

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refund of amount

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horrible customer service

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frequently deducting 16 to 24 hrs from free cash daily basis

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poa

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