Zerodha Complaints & Reviews

I have applied for zerodha account opening, for the same i have given all required documents on 6th january 2018, document verification completed on 13th january 2018, amount for the same has been debited from my account on 18th january 2018. I am continuously following up with the concern person name ansul - (Phone # [protected]), no response. On 1st feb 2018, i wrote to [protected]@zerodha & quality @zerodha, i received complain #438030. Nothing...

I have paid my initial fee 300 on 15 jan and send documents on same day.
I got verification mail on 29 that you will get login details very soon.
Still it’s not received. When i tried to call to customer care they says that you will get by end of the day from last 6 days.
Today one more surprising issue i camed to kown that my document are not verified and. Asked me to verify once again after 17 days.
I have called to manger or sr. Manager/ mailed them several time
But very experience with zerodha team.
I have aks to refund my money but no any positive response.

Myself neha singh, i have already submitted application for new account opening for myself and currently my experience is so horrible with zerodha customer care service. I observed that communication service is so bad in zerodha's organizations. No proper communication. No reply message. If ask about the status of application on phone, no specific answers.

I also observed that i am not alone victim of zerodha's customer care service. From last 2 month, complaint has increased largely against zerodha.

Can you solve my query……….

Neha singh

Neha singh

Hi, i am dr. Dhruv kanasangara, from pune. I open a online account with zerodha and also make payment for the same, they book my appointment on 27/01/2018 saturday, but nobody come to take my documents, and further then they rescheduled my document pick up on 29th monday, but again same situation, nobody was appear, and i was waiting two long days. Still cant contact any body from zerodha.

Dear sir/madam

I am anupam garg having an account with your company zerodha client id zs2277.

On 24th jan 2018 had position in mcdowell-n in options call of 4000 expirey jan 18 quantity 500 at the average rate of 50.45 rupees carried from 23ed jan 2018 and second position in amarajabat in options expirey jan 18 call 840ce.

On 24th jan mcdowell-n 4000 ce got the clearing of 45.15 and opened at...

I m zerodha user and trader. My terminal is not showing profit and loss. I told zerodha suport upto 20 times but they r not taking any actions. There r my selling positions in options and i m facing too much problems due to this. My pie version, web version and even kite app is not showing total profit and loss. And i facing through alot of losses.

Dear sir,
I shyam sundar garg was requested for open a deamat account at your company through your agent mr namichand dt. 06.01.2018 and also deposited amount rs 300. I awaited for opening account since 10 days. Therefore it is requested to kindly rectify my problem.

Name : shyam sundar garg
Pan no: asxpg3123f
Mob no. [protected]
Email: shyam. [protected]@gmail.com

I am a customer of zerodha. I have tried to contact zerodha through e mail & phone on both occasions zerodha has not responded. You have to wait about 15 minutes then call automatically disconnect. Their staff is also rude and un trained. They just waste time & do not reply to querries.

It looks that zerodha is following tactics against the norms of sebi & nse stock exchange india. They also deduct more amount from the balance and do not give detail of all debits anddeductions

This trading service is not good for customers

Anil kumar

I have an a/c in zerodha. Bought qty. 440 of gvkpower @25.25, when it goes up upto 25.6 whats to sell/exit. But unable to do it,. Every time when put request to exit, it became rejected. Called the customer care, they dont pick-up the call.
E-mailed to the support team for an early solution to exit.
Gave aticket no, thats all.

Mean time the stock goes down i am in loss....

Zerodha has cheated us in account opening. They took account opening fees before taking documents. And after that they said documents are not proper and hence account cant be opened without submission of additional documents. Now they are not refunding my fees and support people / sales person (Mr hrishikesh shedge) is not even taking my calls. I am in process of submitting complaint on consumer forum. They have taken my money and not provided any service. If my documents were not eligible for account opening they should not have taken fees.

Please do not open account with zerodha. If you want discount brokrage go with upstox.. Very good service and ethical people.

Dear team,

On 9th january 2018, i have done the trading in cafe coffee day by shorting. I short (Miss) 100 quantity of ccd at ₹316 and end of market day ccd closed by uc at ₹ 326 and that time around ₹18000+ in my zerodha account but after market hours i did not received the amount in my account and now showing ₹10425.13 only.

Yesterdays realised loss ₹-1000 only and as per loss it should be credited ₹10000 amount in my account and instead of i received only ₹4000 in my account.

Thanks to please check and revert asap.

I had made one transaction of 12000 qty of "tatamotors17dec420ce" on[protected] at the rate of rs. 5.40 /- and sold on[protected] at the rate of rs. 8.15 /- (Average). But till date, i have not received the profit in my account.

On the same day i. E.,[protected], i also purchased "tatamotors17dec420ce" again at the price of rs. 8.00 /- which is different folio.

I have raised this multiple times but all in vain and till date no proper resolution received.

Regards

Why are you so bad at customer service?

You have a support ticket system for handling customer inquiries.
But do you guys even check that system?

I raised a ticket at https://support.zerodha.com/ 5 days ago. But no reply till now.

I have been trying to contact the customer support at[protected] since last few days, nobody picks up the phone.

Is this the way you handle customer support?
Do you even care to explain?

Hello,
Because of server error my account opening amount has been debited twice.
First i used my sbi card to do my payment and because it did not happen, i changed to other card and transaction happened.
Both payments have been done and money got debited.
I have been charged double for opening one equity account (300+300).
I have been charged twice and my money got debited from both of my accounts.
Kindly please do refund my amount as soon as possible.
Have also mentioned my client id and the date of incident with this.
Resolve my complaint as soon as possible.

Client id[protected]
Date of incident - 08/01/2018

Thank you.

Last few days have been horrendous for me dealing with zerodha support team. They do not pass on the complete information which leads to a lot of confusion and delays. It's good that zerodha is improving its product but without a strong customer service team, its all waste. The team gives one information on phone and completely opposite when asked on mail. Looks like there is no process awareness as well as no proper training. I have had to send multiple couriers to zerodha because of incomplete and wrong information provided to me. Not sure if this is the right channel to reach you but am done with zerodha. It would be good if someone can look into this matter urgently.

I had one simple question - can i close my trading account while retaining the demat account? Your support team first said yes then no. So i initiated the demat account closure process and that too has been a roller coaster ride till now. Anyway today on phone they again confirmed that just trading account can be closed by sending the request through post. I send a courier and ask for a confirmation on email. The reply is opposite to what i had a discussion, they say just trading account cannot be closed. Now who do i trust? Not even sure what is the escalation matrix for all such cases. Just writing this here with hope to get a response.

Hi friend zerodha is nothing but a scammer as i told earlier,

They are deducting 16rs to 24 rs on per day basis with out any reason, that means per month you have to pay,

Fully scam discount brokerage. Plz plz dont go for their advertisement.

Their customer support also very poor, they have provided two land line no but its again nothing but a scam, it will connect you to them.

So think twice before trade through zerodha.

Regards
Mizanur rahman
A poor trader of zerodha "zf3382"

Sir ji mene 15/12/17 ko she liye the mere ko sale karna hai par mere demat account me (holding) me nahi dekha raha hai. Mene banglore office me phone kiya bola bole aaj kal me ho jayega par 1 hafta ho gaya hai. Mene customer care me bhi phone kiya bola poa update nahi hai. wo bhi aaj kal kar rahe hai. Koi response nahi mil raha hai id = YG4783

Emial = [protected]@gmail.com
Mo = [protected]
Id = YG4783

I Ashish, client of Zerodha, with client ID ZM4366, want to bring to your attention large-scale fraud being perpetuated by Zerodha. On December 9th, I got a mail from Zerodha, stating that my PoA was pending, and it will be processed with 48 hours of reception. Mail snapshot below:

As per this communication, I sent signed PoA form on December 12th, which was received by December 15th 11 AM. Contrary to their initial communication, Zerodha now claimed that they will take 4 working days to process my PoA.

Due to their change in stance, I wasnt able to sell my stock of company 'Dynamic Cables'. The value has depreciated from 2.1 lacs to 1.9 lacs. I have incurred a loss of 20k due to Zerodha's mistake

Their call centre executives have been extremely indifferent.

My request:
-Zerodha should refund my 20k loss
-Zerodha should immediately process my PoA
-Zerodha to bear expenses of my downside till PoA is processed
-Zerodha should be made to stop this gimmicky move of letting people buy stocks but not letting them sell it due to any reason whatsoever.

I hope to avert a legal recourse by fulfilling the above requirement.

Thanks!
Ashish
[protected]

On may 8th 2017, i was trading in the nse using the technical platform (Kite) provided by zerodha. Using the bracket order facility provided by the broker, i went short on idea cellular for 70000 shares at 81.90, later i changed it to 81.85. The request to change the value of the sell order to 81.85 made the order in a "pending modification" state.

I tried to cancel the order but nothing happened, i contacted the broker's cochin branch and requested to cancel the order. They told me that the order was modified to 81.85. But when i asked them to cancel the bracket order, they told me to logout of the platform and login again and repeat the cancellation request.

I logged out and logged in again to the platform, now the order was modified in the trading platform to 81.85, i tried to cancel the order and i got an error message showing "message failure". After few seconds, the order got executed in the market and there was a huge up move in the market and within few minutes, i lost 100000 rupees. Although i had placed a stop loss order, it didn't work.

I filed a complaint with the nse, they held a meeting at their cochin office with the broker (Zerodha). After hearing both side, nse said that since it was stated in the blog of the broker that bracket orders can't be cancelled by the dealing desk of the broker and only by the client the broker is excused of the loss made by the client.

Nse made a decision on the fact that there was statement on the blog of the broker about the modification/cancellation of the bracket orders!

Anyone knows that unless it was stated in the legal documents signed by the client during the account creation process, there is no validity to the statement made by the nse and the broker about bracket orders. So it is clear as a day that nse was partial to the broker on this incident.

Later i found out that the statement on the blog of the broker (Zerodha) about bracket orders was made at the time of meeting held with broker at nse on june 2017. But the broker (Zerodha) claimed that it was on the blog since 2014! So it is clear that the broker was cheating the client by fabricating the evidence. And the nse made a decision on a false or fabricated evidence!

Later i filed for arbitration with the nse, the arbitrator was partial to the broker stating that the order got executed at the time of call made to the broker by the client and the broker should be excused.

Anyone can see that both nse and zerodha are playing along to cheat the client because both nse and zerodha are responsible for the loss made by the client.

Since the broker (Zerodha) states that the technical issue faced by the broker was due to the technical issues in the nse server lease line to the broker server both nse and zerodha are responsible here.

Client id - ps8501, date of issue - may 8 2017.

I humbly request the government to resolve this issue and take action against both nse and zerodha.

It’s already been 1 week my account status shows it is still updating my poa. My poa has already reached banglore office 1 week before. How long would it take for my poa to get updated. Customer care of zerodha is bull #, they never pick any calls. I feel like, i made a mistake opening an account with zerodha. They give us fake promises of getting account activated in few days. I will wait till monday 18/12/2017, if my account doesn’t gets activated, i will apply for closure of it.