Zerodha Complaints & Reviews

My user id is pr1655, i was trading in intraday and i could see rs18500.00 in positions but i was not able to square off. I lost all my profit and i lost rs 28000.0 extra, all total i lost 18500.0+28000.0= rs 46500.0. I just want know who will be responsible for this, who will pay me. I please mail me the justification. I am very serious... Pls reply

Due to Zerodha system issue. I could not able to sell my stock. It was trading at +4000 and I couldn't sell. I tried calling support team but It was busy whole day. After 1 or 2 hr, it started working. By that time my stock went Rs -9000.
So I had to sale my stock with 9000 loss. similarly it happened to other stock as well. I've attached reference screenshot. Please help me refund my losses atleast. I have attached screenshot positive stock trading and orderbook( i.e I tried to sell) and finally sold at -9k loss.

Site- https://kite.zerodha.com/ (issue with this site- this is platform for trading)
Company Site: https://zerodha.com/

Date: 8 May 2017
Client Id: ZW8325

8th May @ 9:22:49
I placed an BO for buying Nifty @ 9328 with Profit Target @ 9356 and Stoploss @ 9334.1
First buy order executed and after that i was trailing Stoploss
After some time Stoploss and Profit Target was not modifying
It was my luck that nifty reached till 9356 and my profit target was executed @ 10:50:29
However the as the stoploss order should have been cancelled automatically but it didnt
I tried to cancel it manually but still it was not getting cancelled
And as order was not cancelled It got executed @ 12:39 with price of 9333.85
THE BEST PART
I was not allowed to square off this position reason being it was bracket order, what the hell First of all the order was not suppose to get executed and even if it was executed the system should have known that the order which was executed was a Stoploss of the BO which was already completed, so atleast it should have allowed me to exit the position right away.
So I tried calling their support but those people didn't answer a single call
Finally @ 2:40 i was able to reach their customer care
And when I told them this scenario they were like its your fault, you must have modified it and all that ########
I mean they even don't have this much of common sense even if i modified the Stoploss order it should be cancelled automatically if profit target is executed
The executive was like sorry we cant give you any compensation, what we can do is that we will place an order at current market price which was 9345.9
So i had a loss of 12.05 points in nifty just because their system executed the order which was supposed to be cancelled
And moreover they will charge brokerage on that orders as well
That means my loss was about 14.09 points
So i demand a compensation...

Hello,

Since morning i am trying to exit my positions of maruti (6900 ce may) which was trading at 40 rs. Qty is 1500. My buy price is 30 rs.

However due to technical issues in your platform, i am unable to exit and book profit. I am tried reaching your phone lines but all are busy.

I spoke to mrs sushma of zerodha several times at length today and she also tried helping me but couldn't help due to technical issues.

This loss to me is completely due to zerodha.

Zerodha needs to pay the losses to my account (Inr 1500 x 10 = 15000) on priority basis.

Client id : rv7425

Contact number : [protected].

I placed covered order at 10:52 in zerodha pi client id zz4323

I am unable to exit this order or modify. Please try to cancel this order. Asap.

I tried calling customer care no[protected]-33102020 there is no reponse and no one is picking up. I was trying since 10:53 in the morning to cancel this order.in local hyd custtomer care they are saying it should be resolved from head office. Please try to help us. It would incur huge losses.

Please help

Date of incident[protected]
Client number - rm7210
Problem in log in. I have called to customer care 3 times they don't solved it and disconnect the call without complete solution. I have also email to zerodha support but no reply from there. Approx from 1:30 hrs i am facing this problem but still no solution. During this period i have lost my money which share i wanna sell. So who will give this money back due to zerodha problem. Such type problem come so many time in a month and i think during that time so many person lose there money and zerodh say only sorry... I want apply penalty on zerodha and if i needed to go consumer court i wiil be go there.

It is impossible to get in touch with the support team of zerodha, looks like they just switch off the phone when the problems arise with there servers and which keeps happening.

I had executed a normal bo order which for some reason neither got executed nor i am able to delete or modify it and when i try to reach the support team, it becomes impossible. Even their sales team seems to have switched off their mobile phones.

Unacceptable service calling for strict action...

Strict action should be taken against zerodha. Their infrastructure is unable to cope up with live sessions requirement. The orders are not getting placed due to which our positions which was once in profit today have now some into losses. Who should bear that loss? Its zerodha's accountability and responsibility to bear those losses. They should compensate me and others who are facing the same issue.

Apart from this, sebi should take strict actions against zerodha who are not fit for providing live trading arrangements.

Poor customer service by zerodha.

orders placed could not be executed. unable to find out the status of the orders. Got a message that some problem existed due to ISP and being rectified at about 10 am. Now, till 11.45 am, the error is not rectified. The dashbord of the trading platform is showing all wrong information.

Customer support telephone is not reachable. Utterly poor service by zerodha. Lost heavily due to the fault of zerodha.

AGAIN we are facing issues with order management system, with no confirmation with what is going to happen with our pending orders.

Now I am really afraid that if such issue happens during expirty day or a volatile day, there is huge risk of getting stuck with position and watch your capital going in vane.

I believe its better to change the broker then to trade with control given to a broker that is not even providing proper service especially when its needed.

Looking forward to concrete answer on this else I think i need to take a decision on weather to continue with such a inconsistent broker or not.

On 8th may 2017, the system was not allowing to place any orders on a sudden. I 'm trying to reach the rep/call centre, but no response. I have purchased a stock future, but unable to sell due to this issue. I have to bare the losses bcoz of their technical fault.. Really feeling bad about this kind of service on a financial platform. Sebi has to come up with some penalty concepts.

There is no information on the site or app reg the outage

I am not able to login and it gives this error.
"There was an unknown error. If this is your first time logging in, please contact support, otherwise, please try after some timeThere was an unknown error. If this is your first time logging in, please contact support, otherwise, please try after some time"

I am not able to place any order. Technical IT support is very bad.
Their lines are engaged and no reply from support mail id also.

This is not first time. Technical glitches are common with Zerodha these days..Last week also my order got sold automatically and incurred me a loss.

I was very happy with Zerodha service earlier which is degrading now.
Fix all techical issues at the earliest

Hi, today i have put an order but want to cancel but unable to cancel my order. Order status showing "put order req received". Neither i am able to cancel my order nor able to modify. My cl id is :- ra7563

If you can cancel my order which i have place for natural gas please do it as soon as possible.

Request you to please look in to this asap.

Thanks,
Anil kumar
Mobile - +[protected]

Sir, i am amruta bade, i have submitted my application on 27th of april. When i call to zerodha customer care they told me that my application is rejected due to some reason. But what is the exact issue they havnt tell me yet. I m calling them daily buy then also i dont have any responce from call or mail. I want to open my account as early as possible. Im working in state government sir, plz do the needful.

Mess up with the customer service..I have recently joined Zerodha, hoping it would be a better platform but they proved me wrong..very very bad service by support center..Mr.Prashant R R, is assisting my problem. I mailed him for more than 7-8 times regarding my funds transfer but they have not solved my problem..I made two transactions through IMPS to my trading account..Bank balance shows that the payment was successful..Zerodha account is showing that the payment had not received...I have provided all the necessary documents such as bank statement but they are just avoiding it...Never trust zerodha guys..Go for other brokers in India..

Hi,

from almost 6-8 days i m facing lot of issue below are list of issues..and i m really tried writing to you guys again and again
1. price & quantity of shares difference issue in holdings accounts.
2. funds amount is shown properly.
3. P&L reports are not generating.
4. Because of all these issue i m not able to trade properly

and how could your team tell me to wait for more15 days this is really pathetic ... i have already waited for 6-8 days and now more 15 days i cant wait ...why i should bear loss because of your issues...

improve your services its really poor... i have heard good name of zerodha i market that's why i have open my account ...but now i m regretting...Solve these issues ASAP...

Starting from the day I've opened my trading account with zerodha, it is being nightmarish. I purchased huge amount of stocks through zerodha but none of them are showing up in my holdings list and i'm unable to sell them. I incurred huge loss already because of that. I spoke with one of zerodha's sales managers called suraj and he told me that i have to send a POA form to them in order to sell any stocks. None of them even bothered to inform me earlier about the POA form. What is the point in buying stocks if you're not able to sell them? Anyways, I've signed the POA form and gave it to one of their courier staff. It's been 1 week and I haven't received any update from them. I tried calling up suraj but he is simply stopped responding. I even raised a ticket on zerodha, they carelessly closed the ticket saying that they didn't receive the POA form yet. This is not the first time i'm facing issue with zerodha, earlier also i was facing issue with depositing money to zerodha account. The amount which i deposited got reflected in my zerodha account after 1 day, that too after repeatedly chasing their customer care team. I'm fed up with zerodha's low grade services and would like to quit from zerodha at the earliest possible opportunity.

Hi,

28 of march i did a transfer of 75000rs from my bank account to zerodha trading account.
The amount is deducted from my bank account but it's was not credited to zerodha. (ZR0684).
Then I checked with relation ship manager, he is idiot don't know any thing then he simply told to me its problem of bank.
Then I checked with bank with in 1.5 days I got reply from them the about is successfully transferred to beneficiary.
Then I send couple of mails to funds and I got reply it will credit for today's trading section.
But still now any amount is not credited to my account.
Again I send a mail, discussed with Asif Hussain ( worst relation ship manager ever i seen with default dialogues ) and also called customer care. But no of them are not given any ideas, all of them saying send mail to funds.
I don't know what is going over there. Really got irritated with zerodha services. Since one week the amount is not reflected in my account.
As zerodha required daily follow ups for the same issues???.. this is the kind of services you are offering to customers? Really feel bad about that. Now i am seriously thinking to close account with zerodha.
please do need full to transfer money to my trading account.

Today 3rd April 2017. I have been trying to add money to my trading account to average out my trade. I started from 9AM and it's been more than two hour still unable to transfer. Sometime transfer sometime I get 900 error. I have also tried their customer service number first of all it goes busy and if by any chance you are connected no one picks. PLEASE TELL ME WHOLE WILL COMPENSATE MY TRADE ON WHICH I CAN RECOVER MY LOSSES. THIS IS EXTREMELY FRUSTRATING.

I open account online through e-adhar
14/03/2017 today date 19/04/2017 but not open my account
I call to customer care but very bad response
Only ticket generated no call
No solve problems
17/03/2017
I call to support team
Support team ask your client id is generated you receive confirmation mail to day end of the day
But not receive any mail
18/03/2017
I again call to support team
Support team ask your client id is generated you confirmation mail receive today end of the day
But not receive any mail
My mob no.
[protected]