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Zerodha Complaints & Reviews

zerodha.com
2.3
Updated: Jul 3, 2023
Complaints 535
Resolved
238
Unresolved
297
Good! Zerodha values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zerodha step up their efforts to fully resolve all complaints 👍
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Zerodha reviews & complaints page 26

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D
Deepak Singh
from Mumbai, Maharashtra
May 8, 2017
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Loss due to technical issues in zerodha trading platform

Address: Bangalore, Karnataka, 560078
Website: zerodha.com

Hello,

Since morning i am trying to exit my positions of maruti (6900 ce may) which was trading at 40 rs. Qty is 1500. My buy price is 30 rs.

However due to technical issues in your platform, i am unable to exit and book profit. I am tried reaching your phone lines but all are busy.

I spoke to mrs sushma of zerodha several times at length today and she also tried helping me but couldn't help...
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N
nsp varma
from Hyderabad, Telangana
May 8, 2017
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Trade order

Address: Rangareddy, Andhra Pradesh, 500072
Website: www.consumercomplaints.in

I placed covered order at 10:52 in zerodha pi client id zz4323

I am unable to exit this order or modify. Please try to cancel this order. Asap.

I tried calling customer care no[protected]-33102020 there is no reponse and no one is picking up. I was trying since 10:53 in the morning to cancel this order.in local hyd custtomer care they are saying it should be resolved from head office. Please try to help...
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M
manojvrm11525
from Noida, Uttar Pradesh
May 8, 2017
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Demat account

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Date of incident[protected]
Client number - rm7210
Problem in log in. I have called to customer care 3 times they don't solved it and disconnect the call without complete solution. I have also email to zerodha support but no reply from there. Approx from 1:30 hrs i am facing this problem but still no solution. During this period i have lost my money which share i wanna sell. So who will give this money back due to zerodha problem....
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M
Maneesh Dhawan
from Gurgaon, Haryana
May 8, 2017
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Unable to connect and get any support / clarifications

Address: New Delhi, Delhi, 110075
Website: kite.zerodha.com

It is impossible to get in touch with the support team of zerodha, looks like they just switch off the phone when the problems arise with there servers and which keeps happening.

I had executed a normal bo order which for some reason neither got executed nor i am able to delete or modify it and when i try to reach the support team, it becomes impossible. Even their sales team seems to have switched off their mobile phones.br...
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A
anurag242
from Hyderabad, Telangana
May 8, 2017
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Technical issue which is preventing from placing or modifying an order

Address: Bangalore, Karnataka, 560078
Website: zerodha.com

Strict action should be taken against zerodha. Their infrastructure is unable to cope up with live sessions requirement. The orders are not getting placed due to which our positions which was once in profit today have now some into losses. Who should bear that loss? Its zerodha's accountability and responsibility to bear those losses. They should compensate me and others who are facing the same issue.

Apart from this, sebi...
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M
manoharan kumaran
from Chennai, Tamil Nadu
May 8, 2017
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Kite.zerodha online trading platform

Address: Bangalore, Karnataka
Website: kite.zerodha.com

Poor customer service by zerodha.

orders placed could not be executed. unable to find out the status of the orders. Got a message that some problem existed due to ISP and being rectified at about 10 am. Now, till 11.45 am, the error is not rectified. The dashbord of the trading platform is showing all wrong information.

Customer support telephone is not reachable. Utterly poor service by zerodha. Lost heavily...
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M
manishdv
from Mumbai, Maharashtra
May 8, 2017
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Consistent issue with order management system

Address: Bangalore, Karnataka, 560078
Website: kite.zerodha.com

AGAIN we are facing issues with order management system, with no confirmation with what is going to happen with our pending orders.

Now I am really afraid that if such issue happens during expirty day or a volatile day, there is huge risk of getting stuck with position and watch your capital going in vane.

I believe its better to change the broker then to trade with control given to a broker that is not even...
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V
Vishwanath Visu
from Madurai, Tamil Nadu
May 8, 2017
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Order placing issue

Address: 600091

On 8th may 2017, the system was not allowing to place any orders on a sudden. I 'm trying to reach the rep/call centre, but no response. I have purchased a stock future, but unable to sell due to this issue. I have to bare the losses bcoz of their technical fault.. Really feeling bad about this kind of service on a financial platform. Sebi has to come up with some penalty concepts.

There is no information on the site or app...
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R
Ranjani Shanmuganathan
from Bengaluru, Karnataka
May 8, 2017
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IT support

Address: Bangalore, Karnataka, 560066
Website: kite.zerodha.com

I am not able to login and it gives this error.
"There was an unknown error. If this is your first time logging in, please contact support, otherwise, please try after some timeThere was an unknown error. If this is your first time logging in, please contact support, otherwise, please try after some time"

I am not able to place any order. Technical IT support is very bad.
Their lines are engaged and no reply from...
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A
anilp1405
from Gurgaon, Haryana
May 8, 2017
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Mcx not able to cancel/modify my order

Address: Ambedkar Nagar, Uttar Pradesh, 224145

Hi, today i have put an order but want to cancel but unable to cancel my order. Order status showing "put order req received". Neither i am able to cancel my order nor able to modify. My cl id is :- ra7563

If you can cancel my order which i have place for natural gas please do it as soon as possible.

Request you to please look in to this asap.

Thanks,
Anil kumar
Mobile - +91 85271...
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A
Amruta Bade
from Nashik, Maharashtra
May 4, 2017
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Not responding

Address: 411019
Website: www.zerodha.co.in

Sir, i am amruta bade, i have submitted my application on 27th of april. When i call to zerodha customer care they told me that my application is rejected due to some reason. But what is the exact issue they havnt tell me yet. I m calling them daily buy then also i dont have any responce from call or mail. I want to open my account as early as possible. Im working in state government sir, plz do the needful....
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K
Kapil Maindarkar
from Pune, Maharashtra
Apr 12, 2017
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Funds Transfer Issue

Address: 560078,
Website: www.zerodha.com

Mess up with the customer service..I have recently joined Zerodha, hoping it would be a better platform but they proved me wrong..very very bad service by support center..Mr.Prashant R R, is assisting my problem. I mailed him for more than 7-8 times regarding my funds transfer but they have not solved my problem..I made two transactions through IMPS to my trading account..Bank balance shows that the payment was successful..Zerodha account...
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R
Reena Ahirwar
from Indore, Madhya Pradesh
Apr 6, 2017
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Lot of issues in account & very bad services

Address: Bangalore, Karnataka, 560067
Website: kite

Hi,

from almost 6-8 days i m facing lot of issue below are list of issues..and i m really tried writing to you guys again and again
1. price & quantity of shares difference issue in holdings accounts.
2. funds amount is shown properly.
3. P&L reports are not generating.
4. Because of all these issue i m not able to trade properly

and how could your team tell me to wait for more15...
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G
Goutham Nareddy
from Hyderabad, Telangana
Apr 4, 2017
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Unable to sell the purchased stocks

Address: Bangalore, Karnataka, 560078
Website: www.zerodha.com

Starting from the day I've opened my trading account with zerodha, it is being nightmarish. I purchased huge amount of stocks through zerodha but none of them are showing up in my holdings list and i'm unable to sell them. I incurred huge loss already because of that. I spoke with one of zerodha's sales managers called suraj and he told me that i have to send a POA form to them in order to sell any stocks. None of them even bothered to inform...
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R
Ram6616
from Vadodara, Gujarat
Apr 3, 2017
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Issue with fund transfer

Address: Vadodara, Gujarat, 390002
Website: Zerodha.com

Hi,

28 of march i did a transfer of 75000rs from my bank account to zerodha trading account.
The amount is deducted from my bank account but it's was not credited to zerodha. (ZR0684).
Then I checked with relation ship manager, he is idiot don't know any thing then he simply told to me its problem of bank.
Then I checked with bank with in 1.5 days I got reply from them the about is successfully transferred...
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S
Sandeeppalsingh
from New Delhi, Delhi
Apr 3, 2017
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Resolved

Unable to transfer money to trading account

Address: Bangalore, Karnataka, 560078
Website: zerodha.com

Today 3rd April 2017. I have been trying to add money to my trading account to average out my trade. I started from 9AM and it's been more than two hour still unable to transfer. Sometime transfer sometime I get 900 error. I have also tried their customer service number first of all it goes busy and if by any chance you are connected no one picks. PLEASE TELL ME WHOLE WILL COMPENSATE MY TRADE ON WHICH I CAN RECOVER MY LOSSES. THIS IS EXTREMELY...
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G
gopal07071993
from Ahmedabad, Gujarat
Mar 19, 2017
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Account open

I open account online through e-adhar
14/03/2017 today date 19/04/2017 but not open my account
I call to customer care but very bad response
Only ticket generated no call
No solve problems
17/03/2017
I call to support team
Support team ask your client id is generated you receive confirmation mail to day end of the day
But not receive any mail
18/03/2017
I again call...
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K
Karmegaraja M
from Chennai, Tamil Nadu
Mar 6, 2017
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Resolved

Regarding Account Opening - Worst Customer Care

Address: 600117
Website: zerodha.com

Today i have made a payment of 300 RS for account opening charges through Zerodha online web site. But after payment there is no further details communicated to my email address. There are not provided userId to trade using their application. None of the Customer care number[protected],[protected],[protected] working mentioned on their contact page. All the contact numbers are wrong. I couldn't connect the customer care representative....
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D
devendra kumar1989
from Varanasi, Uttar Pradesh
Feb 10, 2017
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Payment fraud

Address: Lucknow, Uttar Pradesh, 560078
Website: zerodha.com

I pay 300 rs for online account opening . i pay with payment ref no[protected] . and that amount is deducted from my account . but when i m login again than he shows payment not done . i complaint that matter, than i receive call from someone that person told me that he is employee of zerodha and ask atm card no than cvv no than expiry date and otp . i aware that fraud so i m already maintane 0 bal in atm . but this type of fraud with other...
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devendra kumar1989
from Varanasi, Uttar Pradesh
Feb 10, 2017
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Open an account

Address: Lucknow, Uttar Pradesh, 226015

I try to open account and payment via net banking . finally i got reference no in my bank website but here zerodha site transaction abort . i have olready paid 300 rs throught net banking .but still when log in zerodha website than again he ask me for payment while i already paid . please confirm my payment order .and open my account if he is not able to open my account than refund my money . please take this matter other wise i complaint...
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