Zomato — zomato refused to replace my unhygienic food without even coming and checking the food

Address:

Bangalore, Karnataka, 560037

I've ordered from box 8 @ marathali. This order was all burnt and bad. I asked zomato for a replacement, they contacted the restaurant and the restaurant confirmed there was nothing wrong in the order. I mean why will the restaurant say they gave bad food? I asked them for a replacement they refused so i asked them to atleast have some courtesy and trust towards your customers and please come and see the order that i was talking about. But they refused that too. They were like sorry, next time no problems. Wow. It's such a simple game they play with customers guys. I tell you let's quit zomato and switch to swiggy and foodpanda, atleast they have a responsible and strong customer service agents unlike zomato where the agents get sooooo rude at times.
Email id : [protected]@yahoo.com
Parwati rathi
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