BookMyBai Complaints & Reviews

I had kept a maid from december 15 2017. She is leaving and i informed the agency well in advance and despite that no follow up on replacement. They all come to collect their initial commission.
They don't pick up calls, are rude, say they are looking but don't really do it
I see so many complaints for the same.. Maybe we should all get together and sue them. I have been communicating with maria and amit from bombay office.....

Dear team,

I booked care taker for my grandma 1st person how came to my house was very worst she was not knowing how to take care of elder people when we wear not there at home she used to sleep than they provided me replacement how and she joined on 19th april from 19th april she took 3 uninformed leave and ever next day coming late i want my money refund which i hv paid to bookmybai...

I have been asking for a maid replacement for a month or and i still haven't got one... The old maid went for a one week leave and never returned from april 1st. Effectively, the maid you sent had worked only for 3 months and 10 days. And i have paid for 6 months of maid replacement. I'm really not happy with your service and despite paying you the whole amount, i've been suffering. Could you please refund atleast half the fee i have paid...

Bookmybai took 1000rs from me to post a requirement. When i didn't receive any callback, i decided to call off my requirement and opt for refund.
Bookmybai people have not refunded my money yet. They aren't picking my call or responding to my emails.
I have even tried contacting them on twitter.
I just want my money back from this fraud company....

I have availed the service and after one month asked for replacement as maid was not doing child care properly.

I have requested for replacement or refund on 31 march. Nothing has happened till now.

I am calling customer care daily first of all they don't pick call even if they pick they tell lies saying
Maid bus missed
Bike puncture
Field executive not available
Main not picking...

Fraud service. It says it will serve you faster if you pay them 1000/- as a refundable fee. They do not even take a look at the requirement.
### service they do not refund. They only say they will. They removed my requirement but did not even initiate the refund. Their coordinator does not pick up any call. The CUSTOMER CARE says their finance guy is on leave. How can you be such a cheat....

Had posted my requirement 1 week back and paid 1000 inr. No response from the agency after multiple calls and emails. Even my post regarding the same keeps on getting deleted. All they have to say when i call is, someone is going to call back in ten minutes.
All attempts to contact the agency are unsuccessful and there is no link on the website to claim the refund....

I am highly unsatisfied with the services of bookmybai. No replacement is provided at all and the executives give vague ans. They take their fees and then dont bother. I wrote a mail on [protected]@bookmybai.com email add as provided by their employee stating that ceo will reply but no reply from anyone yet. I want my refund back as they cant give me replacement. Its been more than 10 days that i am left without a maid. They send just any maid...

Worst experience ever. They don't have any options as per your requirements and fool you with sweet talks. I lost my mother in september 2017, had to hire a cook for my dad's lunch; since i am working. Their maids.. Take leaves when they want for more than 2 days in a month. Actually 5-6 days in a month. Come late for 2hrs without informing.. For lunch time cook. To make matters worse they say we will not refund the money.. Even when they...

Its been 30days since the maid these guys provided left. As per their initial promise they were to provide a immediate replacement, but none have ever turned up. Every time i complain to their management, they schedule an interview for next day stating they have found someone for us, but on the day of interview they cancel the schedule or say that my phone was not reachable. Their coordinators lie from their teeth and has no integrity towards...

We would like to highlight our terrible experiences with book my bai. We requested for a full time maid who can cook, clean and look after our two pet dogs. The pet handling experience was stressed upon as a “must have” requirement in our request.
We were told by ms. Maria that we would be provided a maid as per our requirement for a monthly salary of ₹17000. However the agency demanded a service fee equivalent to one month’s...

Dear mr anupam singhal,
I am a working mother and registered with you for a full time maid. The two maids sent to me for trial purpose, both were in experienced and unwilling to work. This i found after spending some 5-6 hours with them. I treated them very nicely with warm meals three times a day and warm bedding, warm water for bathing etc. Then i asked them to stay back and learn to work in a pleasant environment with me. However,...

Bookmybai is looting consumer and its a big fraud company. Do not register and pay 1000. I had registered and paid 1000 on 1st dec with the commitment that by 3rd dec, they will provide the maid. Its been almost 10 days and there has not been a single respond from the company. No one is responding and there is no update. These company should be banned. They are running an open scam...

I booked a 10 hour nanny through them and they charged me 12k + taxes for the same (One month salary). After 20 days nanny started coming 30-40 mins late every day and started bunking work without informing. When i contacted the agency, the told me they will provide a replacement, but after continuous followup for 10 days they sent me one lady who did not understand english/hindi (Basic requirement that i had mentioned in the intial form)....

I hired a part time nanny from them and they promise to give up to 3 replacements/till six months. I have been following up with them since over a month with pathetic response from them. Firstly their staff is not at all interested in checking i[censored] got a replacement, when u get irritated they pass on clients to other staff. Interacted with mezabin and pooja - both equally useless and lithargic. Secondly, they line up seudo interactions where...

Very poor service, just money making business, no business ethics followed. After paying initial rs.1000 you are told to shortlist candidates. I shortlisted 5 candidates, and after few days i was told all candidates you shortlisted are not available. How all 5 candidates got booked suddenly? Why give customer fake information on online portal. Later you send candidate even without matching customers initial criteria, wasting both customer...

I hired a maid from bookmybai for four hours paying more than rs.8000 as placement fees to the agency. After 10 days they placed the maid who was working at my place in another house for a full day job without my notice as she wanted a full day job to earn more money, when i learnt about this i tried calling the co-ordinator assigned to me and she does not pick my call and another representative was assigned to me after following up multiple...

Charged me 14k for providing a 10 hour nanny.. Within 1.5 months had to ask for replacement as the maid was always late by 30-45 minutes and fell ill almost every week. Now it has been more than a week and im still waiting for a replacement! I had interviewed one who was supposed to koin today morning but without any intimation she decideynot to turnup and no one in the agency or their service boys is answering my call... Worst service...

Bookmybai has provided me baby sitter(21 yr old girl) named as Tejal. I had gone to my native for 3 days and after coming back baby sitter named Tejal is not picking up my calls. No reply. She has taken advanced money from me. Not taking proper care of my baby. My baby's is completely unwell since she has joined. Not taking proper care.
Not answering the calls as well....

Hi anupam,

I am sure this email might take 5 mins of your precious time. But this email is from one of the customers who were mistreated by you staff.

My email will not make much of a difference because you guys are already established firm. But each customer like me might leave you forever unnoticed.

Regards,
Neha

The maid ran with the money and few valuable. Stopped answering...