[Resolved]  Airtel — Amount Deducted 700 within 7 days without any notice

Address:Mumbai Suburban, Maharashtra

After deducting 700 Rs. from my Account balance, now they are saying it's a 3G charge. If it is so than they have to imply the same with me by a sms or by any other medium. After calling Airtel regularly there is no proper response on the same.

If they are charging for 3G for that also there is no 3G Speed on my mobile as I called 3-4 times for the same. it's only the 3G Charges that they are charging without any speed.
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved 
Complaint comments 

Comments

Airtel — Deduction of credit without notice to customer

Sir,
This is to bring to your notice the unruly and pathetic way AIRTEL is behaving by deducting the amount without the notice of the customer and activating unwanted services like hellotunes and cricket packs etc. AIRTEL has not even bothered to call the customer first to check his interest before charging them without thier notice. Immediate attention is required to STOP this meance of airtel otherwise there is no use of having consumer forums and AIRTEL can behave as they want and this forum will remain silent specatator leaving the consumer to suffer.

I urge your immediate attendtion in this matter.

Thank you
Amzad Shaik

Airtel — Disconnecting the service without customers notice

I have taken a connection with airtel. Since then I have issues. I will get confirmation calls for silly reasons, however they have deactivated the service to my number [protected] since Monday. There is no intimation regarding the same neither by Call, SMS nor email that service is deactivated due to some reason.

Now that after speaking to customer care for 1 hour and escalating it to Bindu Supervisor on floor, she called the agent (Kavi - [protected]) and said that he would give me a call back after checking the status. I have submitted the document at HCL Perungudi office to Kavi.

Miss Bindu assured a call back from Kavi, which did not happen. I have called Kavi and he said that the copy of driving license that I have submitted was not legible.

Either the backend team or Kavi has informed me about this in advance before they disconnect the service.

I want the service to be activated right now and want someone to contact me and collect the required documents.

In case of the service not restored by EOD, I would be more than happy to treat the current unbilled amount as a discount due deactivation without any notification and will not pay it.


My alternate number is [protected]

One more thing before close, Miss Bindu seemed to be little frustrated when i was talking to her regarding my issue.

complaint reference number :[protected]
complete conversation:

Is there any way the service can be restored immediately. Since Monday evening Airtel disconnected the service and still now nothing is fruitful. I have paid the OS and send the soft copy of my passport (i have submitted hard copy to Mr.Kavi).

It is disgusting and disappointing that this mistake is done from Airtel, still the issues is not getting resolved soon.

I never had this kind of service issues with Vodafone and I am using this service since 2007.

Also the Nodal officer Nandini said that Airtel is not at all responsible for the Agents behavior. Kindly send me a confirmation email that Airtel is not responsible for the Agents behavior, so that i will make sure this type of issues does not repeat with my colleagues at HCL (Technologies/comnet).

I am struggling so much as I have given this number to every one or my relatives and colleges, if that I would have taken a new number and got service immediately.

May be these kind of issues disturb the customers and will give them an oppertunity to think of an alternative.

Accepting the mistake Airtel might have restored the service for my number [protected] immediately.


It seems I am being cheated by Ms.Nandini asking me to pay the Outstanding on the number and will be activated immediately.

I need some discount of compensation for the days that i did not had service due to negligence/irresponsibility of Agent/Airtel which lead to this situation.

Regards,
Chandra Sekhar M.N.S

+[protected]



[protected][protected][protected][protected]
From: [protected]@airtel.in [[protected]@airtel.in]
Sent: Thursday, August 19, 2010 3:41 PM
To: Narasa sarat Chandra sekhar Medapalli
Subject: Acknowledgement Mail.


Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier and the reference number of your previous mail is[protected].

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: RE: REG : [protected]
Date: 19/08/2010 03:36:52 PM
From: [protected]@hcl.com
To: nodalofficer.[protected]@airtel.in;[protected]@airtel.in;[protected]@airtelindia.com
Message body:
Hi Nandini,

As per our conversation, I have paid the amount and submitted a copy of my
passport to Mr.Kavi. Kavi has given me a new sim card and said it will be
activated. I would kindly request you to activate the sim card bearing
[protected]) with the number [protected] ASAP.

Already Airtel has barred my service since Monday evening till date. I would
like to request you to give me the rental back to me on prorate basis for the
days that I did not have service.

While in our conversation you have mentioned that Airtel is not responsible for
the agents behavior, so in this regard I want Airtel to make sure that Mr.Kavi
would not misuse my document.

If incase Airtel is really not responsible for agents deeds, then I would like
to have an acknowledgement email mentioning the same. I want every Airtel
subscriber in HCL (Technology/Comnet) to know this.

Thank you for your efforts to bring back my connection with the same number
([protected]).

Kindly get the connection activated ASAP.

I have attached the document with the acknowledgement from Mr.Kavi with the
date and time he received the document from me for your reference.


Regards,
Chandra Sekhar M.N.S


+[protected]



From: Narasa sarat Chandra sekhar Medapalli
Sent: Thursday, August 19, 2010 2:01 PM
To: [protected]@airtel.in; [protected]@airtelindia.com
Cc: [protected]@rediffmail.com
Subject: RE: REG : [protected]

Hello,

PFA the payment slip. Please activate the number ([protected]) ASAP.


Regards,
Chandra Sekhar M.N.S


+[protected]



From: [protected]@airtel.in [[protected]@airtel.in]
Sent: Thursday, August 19, 2010 1:45 PM
To: Narasa sarat Chandra sekhar Medapalli
Subject: FW: REG : [protected]



Dear M.N.S Chandra Sekhar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/08/2010, you have
expressed concern over number deactivated without prior information for your
Airtel number [protected].

We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you by our Customer service department.

We take pride in enhancing our customers with our responsive and friendly
approach. It has always been our constant endeavor to ensure, that our
customers are delighted by our inimitable approach.

As per the telephonic conversation with Ms Nandini Ganesan Nodal Officer she
has insisted you to clear the outstanding amount of Rs. 524/- at the earliest
in any Airtel Relationship Centre to activate the number.

Hence we request you to make the payment and the number will be activated
within 48 hours.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.
Warm Regards,

Appellate Officer
Bharti Airtel Limited

[protected]Original Message[protected]
From: [protected]@hcl.com
To: [protected]@airtel.in
Sent: 17/08/2010 13:13:59
Subject: Reg : [protected]

Hi All,

I have taken a connection with airtel. Since then I have issues. I will get
confirmation calls for silly reasons, however they have deactivated the service
to my number [protected] since Monday. There is no intimation regarding the same
neither by Call, SMS nor email that service is deactivated due to some reason.

Now that after speaking to customer care for 1 hour and escalating it to Bindu
Supervisor on floor, she called the agent (Kavi - [protected]) and said that he
would give me a call back after checking the status. I have submitted the
document at HCL Perungudi office to Kavi.

Miss Bindu assured a call back from Kavi, which did not happen. I have
called Kavi and he said that the copy of driving license that I have submitted
was not legible.

Either the backend team or Kavi has informed me about this in advance before
they disconnect the service.

I want the service to be activated right now and want someone to contact me and
collect the required documents.

In case of the service not restored by EOD, I would be more than happy to treat
the current unbilled amount as a discount due deactivation without any
notification and will not pay it.

your immediate response is appreciated.
My alternate number is [protected]

One more thing before close, Miss Bindu seemed to be little frustrated when i
was talking to her regarding my issue.

complaint reference number :[protected]


Regards,
Chandra Sekhar M.N.S


+[protected]


Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure, dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

IDEA & Airtel Prepaid Services — CHARGES DEDUCTED WITHOUT NOTICE

This is a notice about there are charges deducted without noticing to customers from their prepaid account balance. There is no notice / message about the amounts billed to customer on what services whenever they are deducting the amounts from our account. So, without any make notice to customer they are deducting the charges even there is no services/facilities are used. This process has to be changed, they should have sent notice to customer before deducting the amounts on everytime. So, that the customers can aware on that, if they are not using the facilities, they apply to refune,. If customer is not aware/knowledged person, they will simply loss their amounts, and companies make good profits.

AirTel — deducted amount without using mobile

i am using Airtel since along time - from my Airtel prepaid balance they deducted 40 rupes without using my mobile and i made a complaint on 25 jan ( complient no:cbdcc[protected] | cbdmo[protected] i dont know the send me two different complient numbers by sms.) my mobile no is [protected].

i just called to customer care (on 8 feb) - after 3 mins one guy took my call and disconnected (dont know that person name) and again i tried - after 5 mins i got chance to talk to executive and that guy replied that there was no complient on my number, i asked him to check properly, he asked meto be online and after 4 mins he back and said i can able to see the complaint and there was no deduction as for his account view and there was some update on the complaint that they refound some 2 rupes and they sent one sms too to me - i said i did not receved any sms later the complaint and i requested to help out on this - almost iw as on line for 30 mins and they said they will calling back to me with in one hours - no call even after two houes but i got an sms saying " thank you for contacting Airtel. your requrest reference number is cbdcc[protected]. simplify life just ..."

is there any change to get back my money or shall go ahead to move to othere network providers ....

AirTel — AIRTEL DEDUCTING BALANCE WITHOUT CUSTOMER NOTICE

Dear Concern person,

Please be careful airtel is always deducting some amount from your phone balance without your notice
if you are lucky to found that your amount has been deducted with no specific reason & if you call them for the reason behind this they are unable to explain, still if you have that much time to fight for you deducted balance they will return the amount, I know i am talking about a small amount but imagine there are millions of Airtel subscribers out of these if they are deducting 30 rupees every day from 1 lakh customers they will be earning 3000000 every day, is this not unethical earning, such a reputed brand like airtel is up to such kind of business is difficult digest

My humble request to the concern authorities to take strict action to stop such unethical earnings

Waiting for the Justice

Q M Nooruddin
[protected]@sify.com
i dont want mozookfun club anymore, pls deactivate my number from it, my number is [protected]

pls airtel oooooo.
AIRTEL DEDUCTING BALANCE WITHOUT CUSTOMER NOTICE
Dear Concern person,

Please be careful airtel is always deducting some amount from your phone balance without your notice
if you are lucky to found that your amount has been deducted with no specific reason & if you call them for the reason behind this they are unable to explain, still if you have that much time to fight for you deducted balance they will return the amount, I know i am talking about a small amount but imagine there are millions of Airtel subscribers out of these if they are deducting 30 rupees every day from 1 lakh customers they will be earning 3000000 every day, is this not unethical earning, such a reputed brand like airtel is up to such kind of business is difficult digest

My humble request to the concern authorities to take strict action to stop such unethical earnings

Waiting for the Justice

Q M Nooruddin
[protected]@sify.com

Airtel — Deduction without notice

I have a prepaid sim card from Airtel since 2005, for the last six months whenever I recharge with any amount I am being deducted of the major amount leaving my balance in paise. When I called up customer care they said I have activated some service.But I have not activated any service, After much thought I have stopped recharging for the last two months to avoid any unauthorised deduction. I dont really understand this rediculous behaviour from such a provider like Airtel.
Hi,
There is some problem with some of circles in Airtel recharges. Some mobile recharge service provider websites are providing easy recharge on the name of online recharge service. This is quite confusion.

We are onlinerechargeservice.com, an online recharge web portal offers online mobile recharge for Airtel, Aircel, Idea, Vodafone, Tata Indicom, Tata Docomo, Reliance, BSNL, Videocon and for all major operators across the country. We also offer online DTH recharge for AirtelDTH, VideoconD2h, Tata Sky, RelianceBigTV, Dish TV and Sun TV. We are offering services for all GSM and CDMA prepaid subscribers across the country.
To recharge your mobile please visit: http://onlinerechargeservice.com/
Email: [protected]@ors7.com
Helpline no:[protected]
Namaste Jaya,

This is to inform you that your concern listed on 05 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Hi Jaya,

Thanks for your complaint. I also faced this issue with airtel.

They don't have value for their customer. Now just they apologize and they don't reply on our questions.

I am using postpaid card and they add wrong charges to my bill. I am not ready to pay that amount. Airtel disconnect my connection and just saying its system problem.

Airtel Loot lo!

Thanks
Namaste Jaya,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Vedant,

We would request you to kindly share your contact details to help us assist you.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54499
    Pending
    0
    Resolved
    21958
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information