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Blackberry - Service Centre |
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167 Reviews
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Snehashish Mukherjee
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I have a airtel blackberry set 8310. The display of the same is not working. I asked the customer service on 9871427070 that this is the problem on 1st oct 2008 at 8:00p.m.. So the prompt reply was please take it to customer care. i was given 2 addresses of Authorized Customer care centres in Delhi - one in South ex and one in NOIDA. Since I live in Patparganj, Airtel Blackberry Centre, Shop no. 225, Shoprix Mall, Sector-61, NOIDA, was nearer. I was told a time of 10am-6pm as working hrs. I reached the centre at 10.25 AM on 3rd Oct 2008. There was no one at blackberry complaint desk. The Airtel people say the concerned people will come at 11. I reconfirm after 20 minutes, they say Mr. Shiraz at Airtel Blackberry Centre was on leave and someone else would come at 11.25. At 11.25 on inquiring that no one has come, they say Blackberry dept is on not working till Monday i.e 6th Oct 2008, after, e waiting for 1 hour. Still no one at the desk. I had called customer care at 10:35 to complain that no one was at thed esk, they refuse to take a complaint and have no clue as to who would be the responsible person to reply. they say, its the service centre people only. Net of net, after a 1 hr to and fro drive and 1 hr of waiting, my net result is zero with no one to complain to. This is blackberry service? Where do the consumers go? what can they do? Airtel is cash rich on base of its customers- customers who can do nothing about their plight and there is no central body to take up their issues. This is INDIA
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 166 Comments |
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Comments |
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Service Centre - Airtel BlackberryI have a airtel blackberry set 8310. The display of the same is not working. I asked the customer service on 9871427070 that this is the problem on 1st oct 2008 at 8:00p.m.. So the prompt reply was please take it to customer care. i was given 2 addresses of Authorized Customer care centres in Delhi - one in South ex and one in NOIDA. Since I live in Patparganj, Airtel Blackberry Centre, Shop no. 225, Shoprix Mall, Sector-61, NOIDA, was nearer. I was told a time of 10am-6pm as working hrs. I reached the centre at 10.25 AM on 3rd Oct 2008. There was no one at blackberry complaint desk. The Airtel people say the concerned people will come at 11. I reconfirm after 20 minutes, they say Mr. Shiraz at Airtel Blackberry Centre was on leave and someone else would come at 11.25. At 11.25 on inquiring that no one has come, they say Blackberry dept is on not working till Monday i.e 6th Oct 2008, after, e waiting for 1 hour. Still no one at the desk. I had called customer care at 10:35 to complain that no one was at thed esk, they refuse to take a complaint and have no clue as to who would be the responsible person to reply. they say, its the service centre people only. Net of net, after a 1 hr to and fro drive and 1 hr of waiting, my net result is zero with no one to complain to. This is blackberry service? Where do the consumers go? what can they do? Airtel is cash rich on base of its customers- customers who can do nothing about their plight and there is no central body to take up their issues. This is INDIA. Mu no. is 9871777295
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100% Agreed. NO Service level at all.
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What's update...!
Is your problem got resolved or not? If resolved ple let us know when n How?
Jack
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Just for your information. If at all your problem is not solved by authorised service center, please visit the website : www.phonecare.in. They are specilist in repairs of Blackberry, iphones, mobile phones. They also unlock all mobile phones brought from US/UK/Canada or other countries at nominal charges.
Also if you can convey to your friends and relatives.
www.phonecare.in
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I have one Blackberry Pearl 8100 set since last one year.
I have two problems in set.
i) one problem is related with netwrok. Last month when i came back from Spain and inserted my sim in Blackberry set then it was showing searching the network and it was continuing and there was no network.
ii) Second one is related with Number "2" key of set. When we press "2" number key, the number is not reflecting on screen.
Kindly solve the problems. Due to this, i am not able to use my set.
Also, please give me some contact details of Blackberry service centres in delhi.
Thanks
Regards
Neeraj Singh
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New Blackberry Storm is excellent model. But it does not have 4 features are "FM Radio", "Speaker Phone", "Push to Talk" and "WiFi". If RIM concentrate regarding these four features must incorporate in Blackberry I am definite Blackberry can easily challenge with Nokia and not only it will attract only corporate executive but it may easily available on general people's hand also. Because new Blackberry Storm offers lot of features and these said four features may easily incorporate in this set and it should not hamper any security issue.
With Regards,
Samrat
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For repairing of mobile phones to get satisfactory service get it repaired at alfa. You can get in touch with them at www.alfainstitute.net
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i have a blackberry curve 8330 purchased in the month of oct 08. on 10th may its key pad stopped working. i lodged he complaint to "Teleximail Telecom, G-43 Ganpati Plaza, M.I Road, Jaipur" which is so called customer care center provided by Reliance web world. it has been 20 days since the complaint was lodged no call is received from them. despite the repeated reminders to them. my set is under warranty and should be replaced but nobody is bothered in the company. blackberry services are the worst in my opinion. can anybody tell me the number of their customer care official in north india.
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Dear Sir,
we have purchased BLACK BERRY MODEL: RBN41GW from UAE (Dubai) but unfortunately it was out of order when we sent for repairing at your service center in dubai and request them in advance to pls save our phone book but when we gone for collect they provide us new cell phone and telling us that they destroy the old one and sent back to canada, there is most urgent contact details in our cellphone and we need it can u pls help out us to resolve our problem
MOBILE details are as follows
PRD-14187-047
MODEL: RBN41GW
IMEI: 354005028292424
PIN: 2548E700
MADE IN MEXICO
200508
thanks
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dear sir,
i have blackberry pearl 8100 and i hav two problems in using the phone
1) the scroll boll (joy stick is not working)
2) the charging & data pin inside the cellphone was broken so i m unable to charge the phone
plz advice me. where i can give for repairing
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i have blackberry 9000 and purchased from australia...now i am in india, the phone now no display and no software support...devices also not seen ...
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dear sir, i have a motorola Q8(sprint) model, which was purchased from wireovia support u.k, .
but i am not able to proceed the function according to indian network.
so, you tell me which CDMA connection is operate it in india.
thanx.
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Hi,
i have brought a Blackberry 8110 model from Uk last 8 months back, but accidentally my charger was misplaced and i couldn't found for new blackberry charger so i have been using connector to get charged (i.e.., with the help of Nokia charger) all of suddenly my connector is not working and tried with another connector but all my efforts went in vain. i am from Hyderabad.
so kindly, can any one help in getting my problem solved.
Awaiting for response.
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i have a blackberry storm mobile which display is not working.please send me the local customer care number or contact me at my mobile no.+919465722120
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Dear sir,
I bought a black berry bold 9000 mobile from Mumai before two days.Unfortunately there is a line mark apperaing on the screen.please give me the customer care no. of Mumbai or Jaipur on my mail address or my mobile no. 9414111331.
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i had bought the warranty handset of Vodafone blackberry_9500 from a vodafone store on 05 February, 2009 paying a total of 27900 Rupees Thinking that ill have a better costumer care service. and product..but to my surprise within 5 months the handset started having below mentioned problem
1. Screen tapping which used to hang but work trying twice of thrice
2. Call end button was not working
Which on 08 June 2009 was give to vodoafone store Ansal plaza, i was attended by Mr. Meghnath to whom mentioned the above problems with the handset, where they opened a JOB SHEET No :- 10709
He told me that it will take 15 days, so i handed over the handset to them. after 15 day when i visited the store again Mr meghnath told me that the handset is been repaired but still having sum problem so it will take another one more week, i went again after a week i was told that the problem is not been able to figured out so company will change and ill be getting a new handset and that will take another 7 days, and for my surprise when when i went after a week on 23 August 2009 i was told that nothing can been done with my mobile as it has water log. so it does not come under any warranty . i was shocked as it took the company VODAFONE BLACKBERRY
to figure it out that the handset is water logged.When i argued with them Mr pumkesh i guess the head of that store came and said nothing can be done u can try getting the handset repaired from outside...
and when i asked for mt handset back and tried switching it on it was totally dead. now its not even switching on..
so i didn't even collect it from them.
I would like your attention and appreciate if you could look into the matter and sought it out asap..
thank you
Asif kahtri
(9999999661)
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i had bought the warranty handset of Vodafone blackberry_9500 from a vodafone store on 05 February, 2009 paying a total of 27900 Rupees Thinking that ill have a better costumer care service. and product..but to my surprise within 5 months the handset started having below mentioned problem
1. Screen tapping which used to hang but work trying twice of thrice
2. Call end button was not working
Which on 08 June 2009 was give to vodoafone store Ansal plaza, i was attended by Mr. Meghnath to whom mentioned the above problems with the handset, where they opened a JOB SHEET No :- 10709
He told me that it will take 15 days, so i handed over the handset to them. after 15 day when i visited the store again Mr meghnath told me that the handset is been repaired but still having sum problem so it will take another one more week, i went again after a week i was told that the problem is not been able to figured out so company will change and ill be getting a new handset and that will take another 7 days, and for my surprise when when i went after a week on 23 August 2009 i was told that nothing can been done with my mobile as it has water log. so it does not come under any warranty . i was shocked as it took the company VODAFONE BLACKBERRY
to figure it out that the handset is water logged.When i argued with them Mr pumkesh i guess the head of that store came and said nothing can be done u can try getting the handset repaired from outside...
and when i asked for mt handset back and tried switching it on it was totally dead. now its not even switching on..
so i didn't even collect it from them.
I would like your attention and appreciate if you could look into the matter and sought it out asap..
thank you
Asif kahtri
(9999999661)
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i own a blackberry curve 8320. i try to connect my device with my laptop using wifi. the device displays a msg that there is not supported network. please resolve my problem and tell me how to connect to my laptop with wifi
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I absolutely agree with you. The customer service in India, doesn't mater what company is horrible and pathetic. They have recruited people who doesn't even know anything about their product oor services..
Even i bought Blackberry 8820 from a store, unclocked. The software on the phone is not latest.
Myself is a network engineer. I tried each and every way to update the software, but no luck.
I called up Airtel, my service provider. Even they dont have any clue abt why its not getting updated.
I called up Blackberry support, even they failed to update the software. Now ther are asking me to take it to the service centre, okhla.
I even called up their customer service in Singapore, they directed me to Airtel.
huh! what the fuck is goinon??????? 'm pissed off man...
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