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Sony Ericsson - Service and repairs

 
1701 Reviews
User
  Apurv Singh
I had got the Joy stick of my Sony-Ericsson K750i repaired from a Sony-Ericsson service center in Gurgaon, but after 2 days of that the phone display went white, and when I took the phone back to the service center the manager refused to handle the phone he said that the phone may have got damaged due to the software getting corrupted or some problem in the main board of the phone, how ever he confirmed that the Cap of the Joystick was not fixed properly. The cold response from the the Store manager made me write to the Sony-Ericsson customer service mail id, how ever I did not get any response from them.

The Service station name and Add is
Mobile phones India
114, central Arcade, DLF City - II
Gurgaon - 122002
9891042595.


Complaint comments 1700 Comments     Updated:
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received a duplicate item with full amount paid(not working properly) - Motorola L-6-I's headset

To
Consumer forum
i have asked for a MOTOROLA L6I's headset at "Hanu mobiles". Shiva Plaza, Aliganj Lucknow.he has given me a duplicate headset which is not working properly.so i request you to take necessary action.
 
sir
iam an engineering student .and iam the only one in the college having no mobile phone. every friends have walkman and camera mobiles but idont have one. my financial status dont allow me to buy one.if your company wish you can send me any mobile with defects or those which are not in the market .please send me a mobile
 
Sir, I had lost my new Sony Erricson mobile phone K750i on 02/08/2008 at about 09.40 pm, while walking on the Road I have received an call in mean time one motor bike containing 3 Youngsters just they have Pulled the mobile from my Hand and they went off.
The phone details are as below
MODEL NO. : K750i.
IMEI -- 356552001039791.
COLOR – BLACK.
Plz Contact me on 9880802088

L L 08482234400
 

DEFECT LOT OF MOBILE PHONES - SONY ERICSSION MOBILE PHONE W380i

I had purchased a sony ericssion W380i mobile phone from CROMA. The phone has a network & display problem from day one.

The Sony helpline could not help much, and I took the phone to sony service centre. There they told me that the phone needs software upgrade & it will take 3 days. They fooled me, becuase software upgrade is done over the counter. Even after one week they could not repair my phone and hence I took it back and contacted CROMA. They assured me that they will speak to Sony and get the phone repaired / replaced at the earliest. After 3 days they called me and told to take the phone to another service centre. I gave the phone there & they changed the mother board & returned me the phone after one week.

During my visit to the second service centre I came accross 7/8 other customers who were facing the same problem with the same W380i phone. It clearly means that the entire lot of Sony W380i phones available in the market are defective and the company is well aware of the fact.

If the same would have happened in Japan or USA the company would have done voulantary callback of the defective product, but in India, they take customers for granted. After paying 8000 for a new phone and a premium brand like SONY, we expect to get a quality product and professional after sales service... but my experiance has been most bitter.
D
User
raja  
 
I have a problem with my W580.Its not turning on simply its coming red light.When i gave the piece in Sonyericson shop which is in banjarahills, they asked me to call up in the next day they said it was a mother board problem and it costs 3500 i am ready to pay the amount.after 15 days around i got a message to my mobile that your mobile repair has been done done ask me take the mobile.when i went to the shop they said still not completed after 3 to 4 visits they said that we cant replace the motherboard and ask me to take the phone back. Even if you people dont have the spare parts whom we have to ask.we are buying the mobiles for 13000 because of ur quality and lack of spares we are loosing our total money.Who will bear the money can u take the phone back.
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User
raja  
 
You are one of the Big Cheaters in the mobile World.
You Dont bother about the Peoples money.Why all the W5801Mobiles getting Mother bOard Problems
You People are asking us to wait for 150to 20 days after that you said very politely and respectably that sorry sir we dont have the stock.
I ever seen the worst Service like Sonyericson
N
User
mukesh  
 

Faulty cell phone - Sony Ericsson Mobile Phone

Dear Sir

I have Purchase J230i cell phone last year April 2007 . i was confident that this company is very old & believable co.
but i am facing problem in my cell every time . i could not used my mobile properly whole year and i have also send mobile two or three times in service center .
Now my mobile out of warranty your support center reply that this cell is completely faulty . so it can not repair. Please tell me what i do.
 

Exist same problem after three service - Sony Digital Camera DSC - S40

I purchased a SONY digital Camera
model no DSC-S40
Serial No: 5474631
registration Number I-2617969
dealer Name : frontier Electronic
60/61 - new market
dehradun(Uttarakhand) India
on 24/10/2005 with three year warranty, after using it, a fault occured as the screen get white for that i contacted to dealer then service center and get service from there,
it has service with the same problem three times,
as the warranty is going to be over after one and half month, what happen after that if hve same problem with the camera, service center says the problem is removed after each service, but it exist today itself.
kindly sugges what to do
regards
thanking you
shiv kumar verma
 

Reversing of Credit Card Payment - Sony Cyber Shot 7. 2 Mp Digital Camera

Dear Sir,
I have booked the Sony 7.2 mp Cyber shot Digital camera.
Order no 4605527
Recevied the camera well in time. But it was defective Falsh was not working .The product was Collected by the rediff through the courier agent in Defective condition.The same was acknolwdeged by rediff. Since then I am in constant tuch with supplier vender Mr Devang Shah. After repeted replies he came out to say that the product was defective and he is going to co ordinate with rediff and make arrangement for reversing the amount collected through my credit card. Till that time rediff was responding to my mails. Since 22nd August 2008 Rediff fail to respond to my many mails. I have made many purchases in rediff and not faced any problem. This is my worst experince and now feeling afarid to make any purchase. If you get a any defective product it is realy tough to get back the money Please give suitable direction in this regard
With Regards
Arun Vuddi
 
Hi,

I've given my Sony Ericsson mobile K810i for repair at Venus Telelinks Marathalli, Bangalore, INDIA for joy stick and key pad problem. It was on warranty and the customer care executive has promised me that the problem will be rectified with in 2 to 3 days and now it has been 15 days but still pending, no proper service is provided by the service center and this is second time with in warranty that I've approached service center. one or the other problem with the mobile. I request Sony Ericsson to take proper action and address customer issues on time, a proper SLA should be set up to meet customer problems.
 
THIS IS CONCERN THAT I PURCHASE SONY ERICSSON K550i PHONE ON 11th APRIL 2008 FROM SS PHONE (JAIPUR).AFTER ONE MONTH MY PHONE'S CAMERA WAS NOT WORKING PROPERLY.WHEN I GO FOR SERVICE CENTER THEY COMMENT ME THAT MY PHONE WILL BE FINE IN 2 DAYS AFTER 2 DAYS WHEN I CALL THEM THEY SAY THAT DUE TO MOTHER BORD NOT WORKING PROPERLY SO WE ARE NOT ABLE TO GIVE YET. AND GIVE ME PHONE AFTER 25 DAYS .THEN MY EAR PHONE WAS NOT WORKING FOR THAT THEY TAKE 15 DAYS.AGAIN ON 14-8-2008 PHONE MOTHER BOARD WAS NOT WORKING .THEY TOLD THAT MY PHONE WILL BE FINE IN 7 DAYS BUT THEY GIVE MY PHONE ON 12/9/2008.
 

Not Responding Properly - Sony Ericsson 850i Mobile

Sony Erricson Team,

I have purchased Mobile 850i on 1'st August 20o8. After two days my down arrow key is not working properly. I had invsested 14, 500Rs to Purchase this mobile. I went to the Dealer called WAVETEL they are not responding me properly and they ask me to go Service centre.

I went to the Service centre in Chennai Nugambakkam they said the mobile model is like that and it is not good. I dont know what to do. Actulally how people are beliving Sony Erricson, Now i personally feeling that i losed my money by bought this sony errison product.

Please consider my points and i am ecpecting proper respnse from your side.

Please mail me if you need any calrification rajeshmgc@rediffmail.com

Thanks
Rajesh H
 
Hi,
I haved purchased sony ericsson mobile in June -08 from mobile shop at virar(W).After 1 month used it’s not ringing so I went to your customer service center at vasai(W ).They told me that circuit gets damaged so we are sending this mobile to head office. Since last month my mobile is in your service center & they are just telling me aaj nahi do din ke bad.
I fed up from your service .I am not at all enjoying mobile & it get’s damaged.
I agree its electronic device it can get damaged but your service is not good at all. Give me my mobile or money back as early as possible or replace my mobile with new one.
Service centre name: - Tanuja Telecom
Vasai(W)
 
I had purchaed my sony ericsson k810i on 6-08-2008 then on 10-08-2008. It had a battery problem then i sent it to service centre through punjab mobile hut, mandi gobindgarh. till now i doesn't get my mobile back. They said that the mobile is gone for deo or for exchange.
I will not buy another Sony ericsson phone again.
I am thinking of hiring a lawyer. What do you think? If there's anyone who could help please contact me.
A
User
Vijay  
 
I Strongly believe that Sony Ericsson Service center is not providing solutions to any one.
I know Japanese Language, what i can do is write a complaint letter to Sony Global Head Quarters.
I want to gift Sony Ericsson Group, the defective Handset.
Or there Hand sets should be burnt in front of their service centers in India. This will give a strong message to the poor service and after sales of Sony Ericsson.
 
after sending a message from my sony ericsson p1i mobile i am unable to find the message in sent items please kindly send me the solution
 

defective phone and deficient services - sony ericsson k750i handset

sir, i have purchased the cell on 20 july o7 after spending a decent amt on it and after 3 month my phone starting to giving me a problem, and i have use my cell only 3 months properly but after this i really facing many type of incinveniances, like right these days i m without cell...
service centre of sony ericsson which is located at mi road jaipur has taken a charge frm me to sorted out the problem during the warrnty period, and even i paid the money to them, but after paid that amt, my phone has been detected by the same problem for which i have paid the money to them...and as i took my cell to service centre with this same problem they said sorry that this problem will not be sorted out... and still my phone is lying in service centre..
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User
Thiyagu  
 

Very Poor Service - Sony Erricson W810i

Very bad Response!!!
I am using sony erricson W810i... somedays before it some problem(Blank Display) it was under warranty.. I gave my mobile to Authorized service center in T-Nagar, Chennai. They told me it got display problem we have to replace the display it will take maximum 10 days to return after service. After that there is no response from them. I use to call everyday after 10 days. They use to say spare not available, its under testing like that. After 3 weeks i got my mobile back, i asked them what u replace but the are saying casually there is no any replacement, its just a software problem. I feel shame on them. Very very very poor service...

Regards
Thiagarajan
 

defective phone and deficient service - Sony Ericsson K750i Handset

sir, now i really have a last option to move toward consumer forum ..thats why i m writing a compliant to u.. i m giving u the copy of complaint which i have sent to company, but in responce of it they are not taking any action on my complaint... the compalint as follow-
TO,
THE HEAD INCHARGE,
SONY ERICSSON PVT LTD
DELHI

SUB-COMPLAINT AGAINST UNSATISFACTORY SERVICE &MISGUIDENCE PROVIDED BY YOUR SALORA INTERNATIONAL SERVICE CENTRE. SIR, THIS IS INTIMATE TO YOUR GOODSELF THAT I HAVE PURCHACED A SONY ERICSSON CELLPHONE OF MODEL K-750i FROM RELIANCE FRESH LOCATED AT VIDYADHAR NAGAR(JAIPUR) HAVING BILL NO- 01/112 ON DATED 20-JULY-2007. THIS IS LIKE A VERY BITTER EXPERIANCE AFTER PURCHASING A SONY ERICSSON K750I MODEL IN DURING THIS LAST 7 MONTH PERIOD, ACTUALLY I HAVE FACED MANY INCONVINIANCE AFTER SPENDING A GOOD AMT ON IT, BUT UNFORTUNATELY MANY PROBLEMS HAS BEEN DETECTED BY YOUR SERVICE CENTRE EMPLOYES. *sir from last 2months i m without cell, i hope you are understanding this that it reflecting inconviniance to me. NOW, HERE I M MENTIONING THE PROBLEMS WHICH WAS DETECTED BY YOUR SERVICE CENTRE DURING THIS 7 MONTH PERIOD. 1- THE FIRST PROBLEM WAS DETECTED IN THE MONTH OF DEC/JAN, *VIRUS WAS DETECTED IN THE CELL FOR WHICH I HAVNT PAID ANY TYPE OF AMT TO THEM, BCOZ IT WAS UNDER WARRANTY PERIOD. NOW FROM THAN THEY STARTED MISGUIDING ME, AS THE TIME MOVES, THE PROBLEM WAS AGAIN DETECTED, 2-THIS TIME THEY HAVE SAID THAT YOUR CELLPHONE HAS BEEN DEAD, AND WE WILL NOT TAKE IT FOR REPAIRING, THAT WAS LIKE A SHAKING MOMENT FOR MYSELF..BUT AS I REQUEST THEM, THAN THEY GET READY TO REPAIR IT, BUT THEY HAVE TAKEN A CHARGE OF AMT 438 FOR PROVIDING ME THIS SERVICE, AFTER CELLPHONE BEING IN WARRANTY PERIOD. AFTER RECEIVED MY CELL FROM SERVICE CENTRE ON DATE 9-JUNE-08, I GET OUTSTATION, BUT ON THE SAME RECEIVING DATE, MY CELL PHONE WAS NOT WORKING AND HAVING THE SAME PROBLEM FOR WHICH I HAVE PAID THE MONEY, THEREFORE I HAVE TRIED MANY TIMES TO INTIMATE ABOUT THIS PROBLEM THROUGH (PHONE) BUT I HAVNT GOT A RESPONCE FROM THAT SIDE. SO, WHEN I GET STATION AFTER 6-7 DAYS, I HAVE PERSONALLY WENT TO THE SERVICE CENTRE AND INTIMATED ABOUT THIS PROBLEM. *BUT THE CONTINOUS MISGUIDING WAS GOING FROM THEIR SIDE 3-NOW, THIS TIME THEY HAVE INVENTED ANOTHER PROBLEM IN THE CELLPHONE, THAT YOUR CELL IS WATER DAMAGED, AND THEY HAVE TAKEN MY CELL FOR REPAIRING ON 24-JUNE-2008. TILL DATE MY CELL PROBLEM HAS NOT BEEN SORTED-OUT AND STILL ITS LYING IN SERVICE CENTRE, AS I CONTACT TO THE SERVICE CENTRE REGARDING TO MY CELLPHONE PROBLEM THAN I GOT NEGETIVE REPLY FROM THEIR SIDE THAT YOUR CELLPHONE PROBLEM WILL NOT SORTED-OUT. NOTE- SIR, THE ABOVE PICTURE IS OF UNDER WARRANTY PERIOD, AND I M NOT SATISFIED WITH THE QUALITY OF YOUR PRODUCT AND WITH THE AFTER SALE SERVICES RENDERED BY YOUR AUTHORISED SERVICE CENTRE(SALORA INTERNATIONAL, JAIPUR).YOU R THEREFORE REQUESTED TO INTERVEN IMMEDIATELY TO SORT-OUT THE PROBLEM OTHERWISE I WILL BE CONSTRAINED TO TAKE UP THE MATTER WITH CONSUMER FORUM FOR REDRESAL OF MY GRIVENCES.

SO, I HOPE U TAKE SOME POSITIVE STEPS REGARDING THIS COMPLAINT...

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