Eureka Forbes Complaints & Reviews

I was promised by a representative that if I pay Bg MobiKwik I will get 5 % cash back and a free gift from the company. I have the chat conversation with the representative. Neither of these ever came and its over a month that I purchased the purifier. In fact I ended up paying 100 Rs more for the free gift delivery and processing fee. I informed customer care about it and they promised a call in 48 to 72 hours. Seems you have too many customers...

I placed a service request on 18th Feb 2017 ([protected]) and till now it is not resolved. I purchased AMC online and placed request RO filter replacement and tap repair as it go broken. I am not able to use RO and so requested customer care to send someone urgently. I waited for 3 days there was no response. Then again on 22nd Feb I raised new request ([protected]), I was told RO will be serviced next day. I waited, raised new request on 23rd...

Ref: contract receipt no.[protected] dt. 30/03/2016 cusomer code [protected]
Ms on mobile received that candles have been changed on your water filter whereas no one attended to our water filter and no such candles ever changed therein. Complain was lodged bearing no. [protected] to sagar and no. [protected] to asha. There was no response. Mr. Rajnath was contacted on mobile no. [protected] on 2nd february 2017. After rigorous follow-up...

Sir,
Grievance as below :

15.10.2015 Date of Purchase [protected] customer code

28.3.2016 AquaGuard not working – made a complaint [protected] Service request
28.3.2016 Technician Ganesh Gaud came at 3 pm & said that DCP circuit needs to be changed

29.3.2016 No response
30.3.2016 No response 86385374 Service request

1.4.2016 No response
2.4.2016 Board...

I purchased a CCTV camera from Eureka Forbes. And to my surprise the camera stopped working within 3 days. I tried to lodge a complaint. But to my surprise horrible customer care. Unable to lodge a complaint on call. I tried mailing them on forth day.
I got a complain number on the 5th day. I was assure a service visit by 7th day on the mail. And again as expected nobody bothered to show up or call till the 8th day. Then I got to...

Inspite of calling your reprentative they did not turn up for the machine installation. I really think i need to switch to any other water purifire cause i have lost the trust from the serive response i am getting from your reprentative. They did not turn up today also to install the machine. They called us today but did not come to install the machine....

My delivery challan is from YCH EUREKA FORBES LTD.22/2, Sarada Pally, Ward no 21. Durgapur. Wet Bengal.pin.713213. The customer id [protected], rajiv karmakar .Ashoke pally, Raniganj, W.B.given at the time of installation does not match with my id number& name. The product which I had exchanged isAG Compact old withdual cartridge new machine.I had paid ten thousand and two hundred rupeesto my dealer, Lakhpati Giri Eureka forbes Asansol.My...

As informed by eureka forbes sales executive, i have purchased a dr. Aqua guard through their online process. I have received the product but i have not received original bill and delivery challan as of now. Also they have infomred that if i pay rs.100/- as a handling charge, i can get a ladies watch. I have paid said amount but as of now they have not provided the same. They have not provided any communication address for the same.
br...

I purchased a new ro aquaguard enhanced model on 13 jan 17. Due to faulty installation, the aguaguard became u/s from the date of installation. I've lodged 05 to 07 complaints from 16 jan 17 to till date. But the product is lying un-serviceable and there is no response from service center. Kindly do the needful so that my acquaguard may be made serviceable and the company should accept the costumer requirement at its fastest priority.br...

This is in reference to problem with the product I have been using. There has been an issue with my product since the day of its purchase. The service technician personnel has visited 9 times in 9 months for the same issue and repeatedly tried to fix the issue temporarily. The service however was made only for the interim and not qualitative enough to last long which evidently proves how inefficiently the work is processed from your end.br...

Our worst nightmare, and the worst product bought by us, we bought these prime model 1 year back, the salesperson in the shop misguided us to buy thise prime model, after installing, from the first day we complained about the model, but the engineers who visited our place, they told us we are doing our best to resolve your problem, but for last one year, after numerous complains and many visits of different engineers nothing has happened,...

Purchasing a product of eureka forbes is perhaps the worst decision ever taken by us. Yes you read it right… worst decision. We never knew that you harass your customer by giving false commitments. I must bring this to your notice that you have the worst service team in the world. How can you keep such inefficient people in this important department?
8 months back we purchased an aqua guard by paying rs 18403/- and after 4 months...

Please Note the subject details for item.

The clips of the machine is not fitting since the day of purchase. Your sales manager and service personnel have visited. Declared, that the equipment has fabricated in the same way.
The response is very vague and not qualitative.

Request your intervention to resolve the issue or take it back and refund.

The payment made online. Hence, it may be...

Purchased dr aquaguard genius plus 10 months ago and since then 3 pumps have been replaced due to a terrible sound (Like a tractor) when machine is on. Unfortunately the sound is still present and technicians have no idea how to fix it. I purchased this top of the line expensive machine and its been a total disappointment. I need my money back asap.
Please contact me at [protected]...

This is reg our purchase of dr. Aquaguard magna ro + uv in jan 2016.
While buying the product we insisted on one time payment method, but ur executive emphasised on buying through amc in 8 quarterly installments for some lucrative servicing offers. Order number: [protected]

But, to our dismay today after a whole year of installation none o[censored]r executives had visited us even once for servicing. Rather last to last week...

I bought UV+UF advanced mineral guard purifier a year back. Later this year I was contacted by your sales representative stating warranty period had elapsed, for which i agreed to sign AMC and paid 4k+ through cheque. Your sales representative vanished with my cheque for more than three weeks. He never returned to change new cartridge as promised. After numeral attempts made though phone, another representative came and changed the cartridge....

I had a two year AMC that entitled me for two filter changes. They did one filter change and did not perform the second filter change. When my two year AMC expired, I called them to perform the second filter change that I was due per the expired AMC before I would renew my AMC. In spite of showing all the paper work to detail the action, they refused the filter change and insisted that I renew my AMC only after which they would perform a...

I had purchased a water purifier and was delivered on Monday. Ever since then we have been following up with the sales person - Sampath, T.Nagar office, and he tells that someone will come def by 11am. This has been happening over last 4 days with NO HELP whatsoever except for empty promises and ZERO value for others time. Am worried what will happen on service if the initial response is so disappointing.

I urge all to pls...

Hi,
I am Milind Suryavashi from Kolhapur
I had purchased Vacuum Cleaner on 31st of January, I Have received Machine, but bill paid Receipt or Bill invoice is not provided to me.
I had problem with machine, when I called to customer care Number,
they asked me about invoice & Bill details.

Concern Person Mr. Mohan Patil ( Divisional Head) From Kolhapur are not ready to give that details as on 17th...

I purchased RO+UV purifier in April 2015. Today, 17th Feb 2016 the came for servicing and stated that the cartridge is spoilt and needs to be replaced but that is not covered under warranty.

Which type of service is this? Its not even a year and cartridge needs replacement, why is not that covered under warranty? Then what do they provide warranty for??

I am very disappointed with such service....