Eureka Forbes Complaints & Reviews

I am writing this to draw your attention towards your obnoxious service that you are providing us.
We made a call on saturday saying that our aquaguard RO is not working
(Specific complaint for motor) and you have lodged our complaint with complaint number-[protected] dated on[protected].
Afterwards on monday[protected] technician provided by Uma Euro point 510/50 New hyderabad colony Lucknow 226007, he said that the...

We got an Aquaguard Eterniti installed in my parents house in Kozhencherry in Dec 2015. During installation itself we had issues and the machine had to be replaced multiple times before we could even begin to use it. Its been giving us problems before one year of service and my parents have tried to reach out to the call center, service center and manager at Kollam mr. Sreejith but to no use. I have come on vacation and have tried logging...

Hi, i am writing from chennai, customer id - [protected], i ordered a water purifier on 11-December online with recommendation of sales person Govindaraj (ph # [protected]) & he gave a super assurance that the product is of top quality, he committed that he will be there during installation & swiftly turnaround for any kind of issues or complaints... was overwhelmed & ordered it online along with him & it took about 7-8 days...

After going through models I preferred to go for Aqua gaurd considering the brand name and the tenure they exist in this business. While checking online on the product features, I preferred to go for a demo of eterniti model.

One of the executive visited and checked the TDS level(metro water) and the TDS was 236 and he suggested for this TDS eterniti would suffice. He never explained the flipside that this would only act as...

Complaint No: [protected], Customer ID: [protected]
Dear Sir,
I have been using Aquaguard I Nova for the last 11 years & the apparatus is on continuously renewed AMC for the said period. We had no problem with the apparatus for the said period.
I did a 3 year AMC with Blue water services at Mangalore in the month of October 2015 during which there was a replacement of candles. Next the mandatory replacement of candles...

My Customer ID [protected]
I have purchased Dr. Aquaguard Magna NXT HD UV through their representative Mr.Nitinkumar Jha Code No. 4009136 & Mr. Viond Pant from official e-commerce site and made payment of Rs. 12, 990/= through my debit card on[protected]. vide invoice No.[protected].The water purifier is delivered & installed on[protected]. During the installation we found that the product is defective as water tank lid is not properly...

Dear Eureka Forbes,

Kindly note our customer ID: [protected] ( for Rupali Tushar Shinde- My)

We had bought the Euroclean WD X2 machine in April 2016. It has developed some snag, the machine/motor is making odd noises.
So We had registered a complaint at your help line No: 39883333, on 18/12/2016, we have got a complaint no. [protected].

Your people have picked up the machine from my house...

I have been writing escalations to Eureka Forbes for the last 6 months with absolutely no response from their end. The machine is lying ideal/un-used in my house since Sep 2016. Several complaints raised thru CC, Online Portal, Written Statement thru courier etc. but with no avail. I want EF to provide me a solution for the issue to save my investment of about Rs. 17, 000/-.

Note: The machine was bought in April 2016 and in...

Mr m balaji sales person met me in my residence. And convinced me to buy dr aquaguard magna ro. Plus uv nxt. I made online payment and he promised water purifier will be delivered next day and fitting will be done within 8 hours nothing happened as per promise. After continuos follow up mr franklin fixed the water purifier as if he is doing a big favour mr balaji informed to pick up old water purifier not happened yet. As part of online pay...

Since 27.09.2016, i have raised request to reinstallation of aquaguard compact, complain no. - [protected] dated 27.09.2016, request no. [protected], 98337441, 98344492, 98382728, 98371794 raised on various dates i. E. 11.01.2017, 23.01.2017, 25.01.2017, 27.01.2017, 28.01.2017 & 30.01.2017. Every time your customer care executive attend the phone and told me that technician will visited soon at your given address. But till date technician did...

After making 20 to 30 calls to customer care and posting in FB and You tube at last Technician attended at 2.20 pm on 30th jan 2017 against my complaint on 23rd Jan 2017. As I purchased the machine on line he demanded for service charges.As the machine is under warranty I refused to pay. He told booster pump has to be replaced.He also told me he will not come again. He has not solved my issue. what to do?
I purchased and installed...

I have bought the above cleaner before Diwali at Coimbatore.

I am not at all satisfied.

I have complained 2 weeks back. Nobody had come to rectify . But only say that we are coming. Is this a way treat customer?

Even a free gift promised is not received through your sales man.

My money Rs 15000 is blocked. If it is not rectified to my satisfaction, I will be constrained to go to...

1. I am Basheer Ahmad R living in Trivandrum, purchased Aqua sure water purifier (AS-SMART UV) from our army canteen which is in Trivandrum. They told me first to register through toll free number so that your representative come and install it. I tried to contact from different numbers sometimes they didn't attended and sometimes disconnected my call.
2. The other product which I purchased was vacuum cleaner FT STEEL with free demo...

Hi,
i'm from Gwalior, the eureka forbes service provider is very unethical and rude.
he made us sign service contract for water purifier according to which the service of the water purifier would be done in every three months . he made us sign contract for Rs3825 from 27/12/13 to 26/12/16.they only paid visit for 5 -6 times in the entire contract period of three years . on 26/12/16 they called us for signing a new contract...

Customer ID : [protected]

Euroclean WDX2 has purchased last week through sales manager; Prathap H.R [9059557].
it was identified that the clip is not fixing properly. same identified the next day of sales and same was intimated to Prathap over phone. since, that day he is neither receiving phone call nor calling back.
iam really surprised with attitude of a manager from a reputed company.

arrange...

We are purchasing a water purefire form his sell parsons. He take advance a pree date check of 18450 rupee in 27.1.17. Machine come in between this date but last 5 daye going but not coming any technical parson for installing .sell parson frequently switch of his mobile phone or some time tell me that today going. I was also five a complaint on eureka Forbs but not results. Now I have a uninstall machine of water purifier....

Customer ID: [protected] (Rupali Chaurangi)

Complain No: [protected] dtd. 22.1.17

Sir,

After giving complaint, we are surprised to see the message from the Company that service request has been completed by Service technician, Mr. Sandesh Bombatkar (Mob. No. [protected]) and asking for feedback on our service experience without doing any service. So far, no service technician has attended the complaint....

I recently enquired for Paper bags for my Euro clean Ace Vacuum cleaner, by calling Eureka Forbes customer care. They mentioned the Paper bags for 10 units will cost Rs 200 and their delivery charges to visit home is Rs 550 so total charges for Paper bags of 10 units will be Rs 750. I insisted why so high charges of Rs 550 just to deliver the paper bags Locally in Kandivali west, Mumbai... they mentioned it is company policy they can't help,...

I have an active AMC with Eureka Forbes for Aqua Guard.

Customer ID : [protected]

As per AMC they give 3 free service. I am calling them last 2 weeks continuously but ao far they have not come for service. It's only 3 mths and already the taste has turned bad. Very bad product and money minded business. Everytime I call customer care they assure me to send one soon but no one turns up. I am fed up of calling....

I had purchased an aquaguard gold in march 2007. One sales person by name of mr Ashok from eureka forbes came to my house in January 2017 did some water purity test and said that the aquaguard had failed the water purity test. He convinced me to purchase a aquaguard RO model. I requested him to arrange to transfer the amc's of the old machine to the new one. Which he agreed. But after 3 days he is saying that he said that the AMC of the old...