Eureka Forbes Complaints & Reviews

Dear Team,
I have purchased an AquaSure Crystal UV water purifier on 20 Feb 16 from INCS, Kochi, Kerala. It has been non-operational since 22 Nov 16 and thereby launched a complaint on the same day (Serv. Req. No. - [protected]). It is been over two months and the complaint is not yet rectified. I have not even received any satisfactory explanation regarding this matter.
I have been received a bitter experience throughout the...

I made a payment of Rs7500 to their representative, so at the time of selling their product they told me that we will get 4 free service from their side but neither I get any service not get any invoice from their side, employee name is Pintu and code no 9062741 and mobile number [protected] and [protected], he mislead me as at the time of payment he told me that I will get my invoice within 1month but now neither he receive my call nor he...

I had been a happy customer of Eureka Forbes untill last December where I experienced the total bad performance of the customer care and also the service men of Eureka Forbes.
The customer care does not have the records if the customer is within the contract of maintenance/service or not.
The Service personals are not upto the level of having knowledge to do maintenance and also does the work un-hygienically. The filter candles...

Sir,
My Order No.[protected] and installation request No.[protected] has been partially installed by technician MARUTI SADASHIV PATIL & Agent Sandeep Banne in the mid of Nov-2016.However after hiring other plumber I got completed installation of above purifier by additional labour charges.
But now after 2 months of installation, I am unable to wash the additional filter they provided ( after paying additional amount for the filter)....

I have done AMC for water purifier of Eureka Forbes, model -Reviva
As machine is making very noise and taking very long time for water filtering I have raised service request 3 times. But without attending the call they have closed my service request. I have taken this point to their call centre executives but they did not help me except appreciating my inconvenience.
Following are the service requestes closed without doing...

I have been using AquaGaurd (Ro) for more than 7 years till date. The service area comes under ambattur locality and hence the service and their consumer hospitality is very poor. Since we have only tis RO facility for our drinking water purpose we are facing tremendous issues due to their lack of support of services. Kindly do the favour of warning or giving back them proper guidance to do their customer services appropriately....

Dear team

As per last complaint, customer care had logged the call. I had clearly said them that issue in my water purifier. Also said them one filter was removed from last 4-5 months but till not replace. Since, eureka partner was attended site but he is not aware about actual issue. He is just saying that within few days warranty will laps so replace the filter asap.
I don't what he was checked. We have not accept...

I have purchased your water purifier in the year 2011. Since around a year small cracks started appearing on the body of the purifier. After some time water storage was limited to 3 to 4 liters. If the switch is kept on after this level water used to drain away. On observing the purifier very keenly i could found that more cracks appeared on the body and the water above 4 liter level is getting drained out because a crack has appeared on...

I purchased euroclean litevac online from www.eurekaforbes.com on 12th january 2017. I have not yet received my product. I paid online. To know the status of my order i called on eureka forbes ecommerce help line[protected] several times, after ivr the keep playing music and no one picks the call. I kept holding the phone for 10 15 20 mins but no one picks the call. Even after trying to connect with customer service 20-30 times same...

I purchased aqua guard enhance on 30 october 2016 and got installed on 16 january2017. After installation it started leaking all over. On complaint leakage due to overflow was rectified. However tds count of purified water is very low...8 only whereas tds count of input water is 106. Request get the requisite adjustment done to have tds count within safe limits. Please also give the complaint number...

I Have purchased Aquaguard Superb UV+ RO from Croma in Nov 2016
Now after 2 mths Filter Light is showing Green which means Filter has expired
Which capacity is 5500 litres where as in home we are 4-5 people and we are all working people and the so early Filter life is over
and i called call centre on 16th Jan, 18th Jan 19th Jan 20 th Jan 21st Jan and 23rd Jan
Still no executive has visited home to check the Filter...

I purchased one Euroclean Vacuum cleaner from Eureka Forbes, direct sales after having a thorough demonstration. The sales person came to my home told me that there will be a life time service charge free, if I book the product that day itself by paying a Rs. 1000/- and provide a PDC of the rest. I did so, but while writing the cheques I wrote 2 cheques, one of 1000 and the other of 13490/-. both were the cheques of ICICI bank. They deposited...

I hv pad for the amc... for genus ro+uv and not getting any services.
Complaint 3times on helpline no to no avail. amc no is26530392
Complaint no 1 : [protected]
Complaint no 2 : [protected]
Complaint no 3/
Preference no. : 98299741
Eureka forbes always cheat in the name of annual maintenance contract. never give services as promised.. i paid 4800/- for 1year contract and drinking hard & unhygenic...

I purchased Eureka Forbes Aquasure Xtra
waterfilter from SPENCERS, Kakinada-533003. This is in the warranty period.
Water not filtering.

I had cleaned the water filter instruction given in the booklet by you. Top, Center Kit (segment) water coming from segment also. but not filter from bottom kit.

Water not filtering from segment bottom kit (last filtering unit).

I had given compliant...

Hi,
I purchased DR. AQUAGUARD MAGNA HD RO + UV + Mineral Cartridge + Biotron and I paid Rs. 18, 490 online n 2nd November, 2016 directly to Eureka Forbes (Customer ID is [protected] and Order ID is [protected] ). However the product which I received shows the price Rs. 17490, as mentioned in the tax invoice (Invoice No. [protected] dated[protected] and the supplied box. After repeated call and sending emails to Eureka customer care,...

I have ordered online dr.Aquaguard genus plus on 31st dec 2016 and the same has been cancelled on 3rd jan 2107 through online before delivery. But still i didnt get money refund. So far i have send many emails and contaced cusomer care, there is no proper response. Please take action on refund of money.
Order no: [protected]
customer id : [protected]

thanks
by
sampathkumar g...

I am using Aquagaurd Enhance RO for past 4 years.It is under AMC, Now the ro water is overflow from the tank, Automatic off is not working and also while using it is automatically switch off.The time taking for purifying the water is also so long.I had complaint in customer care on 18 jan 2017 service request no is [protected], they closing the complaint without visitng the house.Next day again i complaint in service center no is [protected].Again...

I have bought a purifier worth 20000 about 2 years ago. It worked very well for the 1 year, but thereafter the water quality has been deteriorating. I have taken AMC for the equipment as per the advice from the technician. But now after doing regular servicing, it has started malfunctioning. I have registered a complaint through their toll-free number.After so much yelling and complaining which lasted for weeks, they sent a technician came...

I had taken Aquagard AMC for 2 years. I was promised 4 services that includes 2 time replacement of candles. But the candles were replaced only in the first year. The second year service was done only once and that too candle was not replaced. After multiple reminders they sent a person who did the service within 5 minutes just for the records but when asked about candles he rang up his manager who convinced us that it will be done later....

I purchased a water purifier aqua guard enhance on 30Nov 2016 which was initially installed on 16 January 2017!!.After initial installation it is leaking all over.Maintenance staff has not been able to repair due to lack of expertise.I want to return/ replace the RO as the appliance is either defective or it is substandard appliance supplied in the market....