Eureka Forbes Complaints & Reviews

Continuously water leakage from water inlet in our recently installed nano ro since last few days. I tried to stop the leakage but it was not possible for me to resolve the issue. The floor becomes wet due to water leakage. Mainly water leakage is from the candle whose one end is connected with supply tap and other end to the nano ro by means of water tubes....

Hi

This is shubham agarwal from bhandup.
I think complaint no. Is 96126406. You can get details from my name and place.

Complaint first registered on 18th july.
Have been calling every alternate day.

No response from senior manager.
Customer care executive keeps saying it'll be done.

No drinking water since 18th july.
Have spent thousands on mineral water...

I had requested for a refund of money for a defective product purchased from eureka forbes site.
I strongly feel this company is either bank-erupt or is cheating customer.

People, i have only one thing to say. Dont buy any product from them. If at all you buy, pray you dont get faulty product. If at all you get fault product, no point in ask for refund.

Because my experience say, if you do that, you...

Hi all,
I have bought a aqua sure ro purifier, and they took almost 1 month to got it installed. After the installation water was completely bitter and we couldn't drink a single drop of water. We raised the complaint again to correct it, and none of them have come for the service. Its going to be more than 3 weeks for the complaint. Now i have raised the request to return the product as they dont provide the service, and no response...

This refers to a trivial issue of a broken tap in my Aquaguard RO+UV that made me loose all trust in this brand.
On 1 August, we contacted Customer Care for a broken tap of our water purifier and was promised help the next day. Customer care engineer plays-on complaining he does not know the model we use (though they have it in their database!) and was requesting my mother in law to take photo of the machine and send it via Whatsapp....

With repeated call to customer service center, they are disconnecting the call and not attending my request. It is almost 7 days over after raising my request with complain number is [protected] and should be attended in 48 hours as per the purchase contract. I am frustrated now....

I Purchased Aquasure Prime UV RO from Army Canteen Colaba almost 1 year 1 month back. This Product was packed and i have just installed two week back and start to use. one week before it functioning Stopped. Technician visited my house and informed me that its mother board is not working and since i have purchase 1 year back so 1 year free contact is over and i have to pay either 3500/- or i have to get 3 year contract for 5000/-.
I...

I submitted complaint dated 1st august 2016 and customer care assured me that technician visit within 2 working days but no one reach. my complain reference number is 88577714 dated 1/08/2016. again i called dated 6/08/2016 to customer care delhi bt your telecaller didnot gave any satisfactorily answer. due to filter problem my family member suffering from water borne disease its all responsibility is yours but i very sure you cannot do anything...

Dear eureka management,
Greetings!!!
I have bought one ro aqua sure experts from eureka forbes on dt[protected] & now again i am facing a problem related to taste of water.
The product was faulty from day 1 as i have got the same serviced 3-4 times bcoz of several reasons. If you want you can check my past record complaints as well, where always some engineer sanjeev sharma visited my site & after some procedural changes...

Sir,
i complained about water not coming from filter in february, 2016to your csc, local authorised service certre as well as your regional manager mr.Shravan.Every time they used to send technician to make it ok.But after few days of working again the problem used to repeat.

I had made complaints to your csc" n" no of times and technician used to come to attend and the problem persists the next day.
Even your...

I had taken a magna in may 2015. Just after the installation the machine started problem i kept on complaning & they sent an executive after 2 days every month (Nearly) i kept on saying this is a faulty machine but it went to deaf ears.
In may 2016 they took the amc chq of rs 5000/ — aprox after that the machine went dead for last 45 days its dead & everyday i speak with them them assure to resolve in 2 working days which never happens....

8 years back I bought at Total Smp + Aqua guard, every year regularly I am changing filter + taking AMC Services from Eureka forbes and till before 2 months back it was working perfectly. In June 6th I have changed the filter same from Eureka Forbes but didn't take AMC due to some personal Problem.
Technician change the filter but after changing Filter facing lot of problem with filter (As he said if we do not take AMC we will face...

I submit complaint dated 2 august 2016 around 7:05 pm and assure me that technician visit within 2 working days but no one reach. my complain reference number is 88525927 dated 2/08/2016. again i called dated 5/08/2016 to customer care lucknow bt your telecaller didnot gave any satisfactorily answer. due to filter problem my family member suffering from water borne disease its all responsibility is yours but i very sure you cannot do anything...

I have purchased above product through Amazon on 21st July 2016, order number is Order #[protected]. Till today after repeated complain to Amazon and Eureka Forbes complaint number 96280480 none of them could send us any service person for free installation. Its so disappointing and pathetic service from both big gaint. I thought of getting installed with a local service provided but if we do so the warranty will be covered as he...

Purchased a vaccum cleaner on dated[protected]. since the purchased it is not working. i have several complain but still no action has taken from eureka forbes. make urgent effort to solve the problem....

Dear Sir, I have taken 3 year Contract of Euraka forbes Aqauguard Innova Total on 03 June 2015 by calling the Shimoga City eureka forbes office. I myself J Vittal Nelli have been using Aquaguard inova total from 2008. I have purchased the unit from Eureka Forbes limited, B K Nayak arcade, 1st floor, Near kamala nursing home, Shimoga 577201 with contact number [protected]. I have renewed service contract multiple times since 2009 by calling...

I have never seen such a pathetic service.. U guys are making fool of customers i have been waiting since now for service of my aquaguard but no one showed up till now.
I tried to contact their supervisor but no one escalate the call to them each time they cut the call.

Very poor service!! Goin to raise the complaint in social media, and news channel!!
Very poor management!
[protected]...

Hello,

I booked Dr . Aquaguard for a demo online .
The demo person came and gave the demo at my home address .
He promised to give me 1000 discount and life time free service .
Next day he came for payment and asked me to pay the actual amount online and promised me that once the product is delivered to me, he will come in person and give me back my 1000 Rs in cash and the warranty card for life time free...

Pathetic service!!! have been requesting from april due to leak from chambers. till date no one has attended. i have registered a complaint atleast 5 times. each time i have got a message that complaint has been resolved without any representative attending . Is this the way you provide service..where are the ethics???your service rep in cochin Mr Umesh says that he has details that i have got my machine serviced in month of may.. which is...

Water purifier just two months old is not working. Complaint raised on 15th july 2016. Ticket no.[protected]). No one is attending the fault till today. (4th aug). When i try to do level 2 escalation in the portal, it says complaint no is not valid. I cross checked with cstomer care & they says above complaint is still open. This is the second time i am facing similar experience in cochin edappally.24 hour person available at my residence...