Eureka Forbes Complaints & Reviews

We have purchased 10 dr aquaguard - eternity water purifier for our office from franchise located at bharati tower, forest park, bhubaneswar on 30.03.2016. Out of this 3 machine are faulty. The sales person promised to replaced the faculty machine. Since more than 4 months passed he did not keep his promise. We have lodged complain on 30.07.2016. (Complain no[protected] but till date our problem till persisting. We are your corporate client....

It's a shame that even after registering complaints a number of times, no technician has visited to repair the Aquaguard.After complaining I receive a message to rate the service, when no one has even visited.Really fed up of Eureka Forbes.No doubt why KENT has taken over d market.With such after sale services, it's matter of tym eureka forbes loose d remaining market share as well. I too am planning to switch to KENT!...

Updated by suriyas_25, aug 17, 2016
From: சூரியா ரா
Date: wed, aug 17, 2016 at 4:47 pm
Subject: re: warranty extension confirmation -
To: "ganesh. M"
Cc: "padmanabhan. K", avinash, sivakumaran r

Hi team,

Whenever we have problem with filter we used to raise complain with helpline : [protected] they will register complain which need to be...

Sir,

Ref: : the item purchased on 10/06/2016 and complaint no.96071793 dated 13/07/2016

Sir,

It was very shocking and unexpected experience from an esteemed organization like m/s. Eurekha forbes when there is high competition in this field. I have reported the complaint on 13/07/2016 just a month after receiving the item but till date no one has attended against my repeated contact over phone....

As our aquaguard is not working since last 1 week. We already taken below action but still no one come to solve our issue.
1) Firstly we logged ticket from distributor, that time one of your member came to check the machine. After that he told us one part is not working so we will replace with-in 1 or 2 days. Now more than 3-4 days over but still no one come to solve the issue and if we call then not given proper solution which was...

I am a customer of ro - uv water filter since2009. During dis period we faced numerous problems but were sorted out by da service people amicably. We renew our mc timely. But i hav noticed negligence on part of the staff of jorhat, assam office and service men since july 2016when after repeated reminders my problem of overflow took more than 20 days to be solved. Recently there was problem with the adaptor. We hav been buying water for the...

Dear customer care,


We’ve been loyal customer and using your ro system since 2003. Recently we have been facing several issues because of ro system – especially after narmada water came. My father got sick for 10 days due to stomach infection. My wife was also complaining some irritation in stomach lately. Since past few days we have been using boiling water and stopped relying on ro system.

I’ve...

Regret to inform you that i hv purchased above purifier on 16.01.15 and within 10 days a circuit got burnt, to repair / replace this it took good 3/4 days.
It seems your company is more inserted to provide service contract rather than selling commodity and getting customers satisfaction.
On 9th Aug.16 once again again same circuit got burnt and no attention was made on the subject till and still my water purifier is un-serviceable...

I recently upgraded my aquaguard classic to aquaguard magna . And that was the biggest mistake i made . After two months the product stopped functioning . Called up the customer care and before you say anything u will get the reply technician will be there the next day. As said the technician came, inspected the device and said that no spare part is available and left. I called the customer care many times for the availabily of the spare...

Hi team,

I want to register the complaint against eureka forbes water filter service,

Whenever we have problem with filter we used to raise complain with helpline : [protected] they will register complain which need to be address in max 12 hours as per eureka forbes service response.

But we not getting response more than 5 day's also, having service amc contract it totally waste when we not getting...

I am being harassed by company since 3 months for replacement of blower pipe in vacuum cleaner. everyday i am being promised that tomorrow will send someone but no one comes. this is going since 3 months & that too product is in warranty.
Below are the names of the people from eureka forbes.

Mr vedak -[protected] (mobile no)
Mr sunil - [protected] (mobile no)...

Unresponsive towards new product installation. Every time false commitment by the customer care executives regarding installation. Worst kind of customer response. If problem is there for online booking rather than for local purchase then the company must give in written that please don't buy product online else we will not able to provide service. This is to inform you that i am really feeling regret for purchasing the eureka product. The...

I have been raised many times at the customer care no which is provided in eureka forbes site ([protected]) incident no's are 88601009, 88540688, 96417806 & more other. Nobody comes to service while we are chasing to customer care & sharing massages to local sales guys, they assure me to come a technician but a visit yet to awaited.

I'm writing this after highly frustrations. As such my ro is not working presently.
Pls...

Hi,

From the day i bought this aqua guard enhance
First: a person named two sales guys (Anbu and shankar) they installed the aqua and the also advised me to buy a outer filter unit for 800/- which i did.
The person shankar happens to be a fraud and he installed a fake outer filter and while doing so he broke the top lid of the filter and promised to replace and the next guy who came for service did not do service...

From last 3 days i am suffering from your service. Avijit mistry visited twice (Technician of aquaguard) but no solution even after my system is in amc.

Avijit mistry-[protected] twice he came yesterday but could not rectified the issue and just ignored it.

When i call him today again he just replied and told to talk to eureka customer care.

Is this is the way you harras customer.

Call...

This has been raised many times at the customer care numbers provided on the website. No one cares about the customer, nobody comes to service or change filters even if you request them hundred times. I have messages sent to the sales guy who came to our doorsteps to sell the machine. Its been months i have been following up with the guy. Responds will come but never turned up.

Horrible/ useless customer service. At the time...

Hi,

My self deepak bhadoriya, gl-483, d. d. nagar, gwalior, dt-09/08/2016 i m purchased reviva machine by company rep. mr. neeraj shrivaqstva & area manager mr vikas mishra, mob. no.[protected]. he told about machine when i m not agree, that time mishra ji told u dont worry about payment, i will give u a life time maintenence free and installation free of cost if this time u book a machine in front of my family, but today tecnician...

Dr. Aquaguard magna uv+mineral cartidge+biotron

Customer id;[protected]
Billing id:[protected]
Transaction id:148692
Product code:gwpddrmuv00000
Rs.12990-00
Transaction dt:24/07/2016 11:45:39am

Till date i have not received my product for which i have paid to your company. It is matter of great concern that in spite of my queries you have not yet sent my product or given me...

We purchased aquasure - aquoflo dx uv water purifier in may 2015 and were committed two free services from your company. For first free service company person automatically came but for second service no one came.in aug we called mr umesh your authorized representative [protected] and [protected]. He took 850 rs from us but after service water leakage continued so we called him many times and threatened to complain also. He just came once whereby...

The machine was ordered on 11th June, 2016 and delivered, installed on 14th June, 2016. Subsequently, we observed that the electronic function of the water purifier was faulty. Subsequently, a complaint was raised to Eureka (service request number: [protected]) to fix the problem. A notification was received by me that technician Mr. Rohit Ramesh Shettye will attend to the problem. However, this job was assigned to another technician Mr. Vishal...