Eureka Forbes Complaints & Reviews

I purchased the subjected machine in Indore, (MP) through Mr. Jaysingh ([protected]) in May, 2016 but till date the original bill and the GOLDEN CARD for life time free service (as committed by Mr. Jaysingh) is not received. Mr. Jaysingh is not responding. The copy of receipt is attached. For same purpose I personally visited the office at Shaphire Tower, Vijaynagar, Indore and discussed the issue at reception on 18.08.2016. Reception asked...

I have been a eureka forbes for over 8 years now (Customer code [protected]). We purchased a magna ro machine last year and now have an amc with them. What we have noticed is that the engineers and technicians are not familiar with the product and are not able to service the product correctly. Recently, the machine broke down and there is a complaint raised (Ref:[protected]) on the 14th aug. The engineer arrived promptly but left saying a part...

I am surprise to read the slogan of the company "paani ka doctor". I would like to bring in the notice of all that eureka forbes is totally insensitive towards the customer's complaint. I am lodging my complaint since march about my uv + ag enhance but your untrained technician was not able to get it repaired. Now i have again lodged complaint on 15th aug.[protected] and again on 19th aug[protected] but all in vain even the company is not...

I purchased this product online and got it delivered on 17th Aug 2016. The day I got the delivery, I called the Helpline number for installation of the same. I was told that the technician would be visiting before 12 PM of 18th Aug 2016. Nobody turned up. On followup, I got the same response as the technician would visit before 12 PM next day. I have been following up for this from 4-5 days and nothing has happened. My Installation Reg. No....

Customer cide:[protected]; archita yadav, rh 4, kunalpuram, phugewadi, old pune mumbai road, pune.411012.
We have aquagard products for many years and always having amcs but of late our experience is very very bad showing that eureka forbes has also become a cheat organization. complaint no.[protected] regarding non-functioning of the devise was lodged nut it was never attended to, however, it was posted by them that same stands resolved...

With reference to above mention customer id [protected] i have purchased dr. Aquaguard classic.
Date of order - 14/08/2016
Date of delivery - 16/08/2016
Date of installation - till 22/08/2016 not done after two time calling in customer care service.

Name of group leader (Who take order) mr. Akash more, mobile no - [protected] status - out of service
Ince 17/08/2016

Name of dly representative...

We have purchased eureka forms aquagaurd genuiess + on oct 2015, with 1 year wareenty from directly from eureka forms through online,
We are facing water delivery problem each & every month,
Our last complain no 88540708 loged on 5th aug.2016. To costamer care we daily contacting with local authority daily.
Today on 22 aug we loded a fresh complin to costmare care having last complain is pandig new number is 88824931,...

As a eureka forbes am very much disappointed in the service of the water purifier. The purifier was installed ion 28/02/2015 at the time of installation the sales person tested the water and informed me need to change the filter only twice a year and he gave me 2 extra filter sets i can use for 2 years and after that only i need to pay for the filter but the service itself i had to change the filter and at the end of the 1st year itself my...

Model st-2000 installed at our residence since 1998 & are availing regular amc since then. Recently the cylinder of the filter started leaking & we complained in ur lucknow office on 4th, 12th, 16th, 18th & 19th august repeatedly. They have been assuring of quick redressal. But nothing has been done till now. We have been facing great inconvenience.
Pls resolve it urgently.
Thank you!
Kamal mahmood
Metro citybr...

It's been just six months that i have bought the aquaguard magna water purifier. During this six months, there were a lot of problems with this product and each time when i lodged complaints with the customer care, they will send a service guy and that guy will check and will suggest me to replace the one or the other filters every time and they ask me to pay for filters.

Now i have spent more than 2000 within 6 months for...

I took a euroclean machine from the sales person Chethan([protected])He said he will give original bill with in 1st of August till now he has not given he is saying one or the other reason to give though I am calling alternative day he is not responsing properly it is really worst service I hv seen, if it happens no body will believe in euraka Forbes company....

I had purchased eureka forbes aqua sure in ranchi on 17/11/2015. But serviceman did not come even after 9 month. Serviceman called me but did not come at all. U people claim for best service but sorry to say ur service is lowest among all service provider. I m deeply disappointed. If some one purchase ur product service shoud be done on time. Shame on eureka forbes....

I purchased eureka forbes aquasure xpert model on 25th feb. 2016 from local dealer, sai aqua services, (Mob. No.[protected],[protected],[protected] lekhanagar, cidco, nashik.

It was defected piece. From the very first day, model was showing leakage of water. Since then, sai aqua services sent technician 4 to 5 times but they couldn't resolve the problem. Then sai aqua services refused for replacement & told to approach...

Ccs name chetan ([protected]) told he will give me original bill on 1st of August, every alternative day I am calling him he said he is having in office, but yet he is not ready to give the bill he says one or the other reason. every time I can't call I want to give the product back please give us procedure to get back my money
product name Euroclean wdx2
Eurekforbes ldt no. 038155...

I have eureka forbs water purifier ro+uv mineral guard technology.

I registered a complain on 13th august 2016 by calling on customer care number[protected] regarding tds count is only 40 which is very bellow then requirements of body. So a technician from local contractual agency of eureka forbs of ahmedabad (Name should not disclosed here) visited on that day but he can't set tds count as per requirements. So he suggested...

The eureka forbes company after sale service is so poor and lower than third grade. Their emplyee mr. Sanjeev who is working at sector-7 chandigarh eureka forbes company office sold the above said product just month ago at price of 14, 000/- while same product is available at online rs. 10, 000/- but said sanjeev said we provide you one year amc with this product and if you have any complaint regarding the product you just called me and we...

We have purchased 10 dr aquaguard - eternity water purifier for our office from franchise located at bharati tower, forest park, bhubaneswar on 30.03.2016. Out of this 3 machine are faulty. The sales person promised to replaced the faculty machine. Since more than 4 months passed he did not keep his promise. We have lodged complain on 30.07.2016. (Complain no[protected] but till date our problem till persisting. We are your corporate client....

It's a shame that even after registering complaints a number of times, no technician has visited to repair the Aquaguard.After complaining I receive a message to rate the service, when no one has even visited.Really fed up of Eureka Forbes.No doubt why KENT has taken over d market.With such after sale services, it's matter of tym eureka forbes loose d remaining market share as well. I too am planning to switch to KENT!...

Updated by suriyas_25, aug 17, 2016
From: சூரியா ரா
Date: wed, aug 17, 2016 at 4:47 pm
Subject: re: warranty extension confirmation -
To: "ganesh. M"
Cc: "padmanabhan. K", avinash, sivakumaran r

Hi team,

Whenever we have problem with filter we used to raise complain with helpline : [protected] they will register complain which need to be...

Sir,

Ref: : the item purchased on 10/06/2016 and complaint no.96071793 dated 13/07/2016

Sir,

It was very shocking and unexpected experience from an esteemed organization like m/s. Eurekha forbes when there is high competition in this field. I have reported the complaint on 13/07/2016 just a month after receiving the item but till date no one has attended against my repeated contact over phone....