Eureka Forbes Complaints & Reviews

We had logged a complaint on 13th july 2016 that are water purifier is not operational and today is 25th july and still the issue is not resolved. very bad response. specially agents jyoti and dharmesh who acted as very bad customer support.

Complaint no [protected] follow up complaint no [protected].

Water purifier is a very important and essential product of our everyday life, and a company like eureka forbes...

Euroka forbe is really third class service provider and there service engineers are not at all aware with there product

At time of purchase eureka forbe team committed 3 free service within a year but we received service after registering complaint

We have registered complaint on 10 th july, and tukaram choagule attended complaint but not in position to give solution and issue is not get attended on same daybr...

An acqua guard water filter was installed in shining stars international school, btm complex, jharsuguda for providing drinking water to students a couple of months back. The machine is out of order since more than a week. We contacted the local number[protected], [protected] several times with out any response.

Can you pls look into it.?

Principal
[protected]...

I undersigned has purchased a aqua guard machine customer code [protected] on 15th october 2015.
The same was installed about 8 days later
1. machine stopped working on 28th march
2. pcb board changed on 2nd april.
3. i demanded a service report of repairs - same not given by technician ganesh gaud
4. servicing of six months was due after 15th april 2016 - not done
5. machine stopped working on...

I had purchased an amc bearing the receipt no.[protected] from eureka forbes for service of my aqua guard water purifier paying rs.4800/- over a validity of 3years on 26.07.2015. My consumer id is [protected]. My present address is ch. Satyanarayana, branch manager, sbi, devarapalle branch, opp. Raja rajeswari motors, raja rajeswari nilayam, ground floor, devarapalle, visakhapatnam district, ap-531030. I got my address updated by calling customer...

This is pertaining to a eureka forbes water purifier (ro + uv + uf) bought five months back. i spent good money considering it will be a good product with short tat for servicing. but since last month the product stopped working.

Situation
1) the product was continuously leaking and there was a water wastage which
O important to us in water scarcity scenario in mumbai.

2) i took the risk of switching...

Last many years my products were under constant amc. Although service is not so good at rajahmundry city in andhra pradesh, still we have been availing amc since many years or rather since we bought the gadgets.
Local franchisee fellow is not showing any interest in renewing the amc.
However, from dm-022653 i keep getting messages asking if i am interested in renewing amc.
Although i say yes, neither eureka nor the local...

I have purchased one aquaguard enhance ro+uv+tds 6 days ago on 19th july 2016.

I raised a request to customer service center by calling on +[protected] for installation of this ro at my home.
Customer service representative noted down my address with all details and they shared complain number 96144749 and
They confirmed techician will contact me and visit my home within 48 hrs for new installation.
br...

I mohamed patel purchased dr. Aquaguard classic on 11/7/16. No person turned up for installing the same until followup. From the time of installation till today after so many complaints n visits by technicians the said machine is not working. Kindly replace the same else refund my money. If the matter is not taken urgently i will have to approach consumer court for causing mental harassment. Order no.[protected]. The technician has also reported...

Gouse pasha a sales person whose employee code is 9096657, came to me when i called about amc of my ro enhance water purifier of eureka forbes. He came to me and guided me and convinced me to change my water purifier with aquaguard geneus plus. He convinced me that geneus plus is good one in health point of view. He promised me that he will take our present eureka ro water purifier for rs.3000/- and fix the new purifier of geneus plus. He...

I have purchased eureka forbes aquaguard (genus) (serial no. djk020) on 15th may 2016. i was facing problem from the first day as they didn't come to install the aquaguard for about a week and when they came, one of its part was broken from inside. so they took 4-5 days more to install it. after installation it worked well for around 15 days and then the taste of the water became worse. so i registered my complaint but no action was taken.....

Hi team,

I am still waiting for response, dose this complain reach to top management

As i said i want the 2 year extension of amc as i lost my 2 year paid amc, with out getting proper service and part replacement,

Note:lots of new technical played with our unit and which caused not working as it should be working to work, if your team does not have part available then amc contract are made with...

Contract number[protected]
Customer name - k. somarajan

I have availed a service contract with eurosmile a eureka forbes service unit on 2/11/15 for the routine quarterly service for the aquaguard purifier installed. the cost of the contract is 4190 rupees.

The service center have failed to provide even a single service since the contract was availed i. e. 2/11/15....

Complaint id :88304333
Hi eureka forbes,
New aqua guard enhance device is not working after installation (Service request:[protected]. The water is leaking and the tds regulator is not working the installation person acknowledged the problem, but said another technician will come to check.
The installation was done yesterday afternoon. We spoke to the manager at that time and assured that a senior technician will come...

Dear sir / madam,

Greetings!!!

We have an aqua guard magna model, customer id [protected] which we have using from long time, and we have registered complaint on 06/07/2016 as complaint no. Is [protected] this machines there is a problem in pcb (Adapter) from 4th july 2016. Your bangalore office service engineer mr. Nagalingana gowda has came and checked and he told me there is a problem in adapter & i will replace...

I am rajendra singh i have purchase eureka enhance ro+uv+uf+tds dtd 17-june-16 from m/s lamba electronics, kalkaji ji new delhi-19. After purchase shop keeper book for installation request. After that i have received the sms from your side request no-[protected] dtd 18-june-16 allocated technician name mr. Namish. After that calling some person he told me installation your ro i am assuming mr. Namish calling that time inform me coming evening....

Premier marketing at hassan, karnataka are dealers and services people for aquaguard products. My experience is their service standard is woeful. Aquaguard people are getting a badname because of service delays. Clean drinking water is an everyhour necessity and if you can't service on the same day of service request what is the use? It is already two days and still they are not coming. Top honchos of eureka forbes if you can't give service...

Dear sir, i am wg cdr bhatt resident of 20a/286, arjan vihar, delhi cantt. I have been using ur aqwaguard product riviya for the last 7 years under amc arrangement. My customer code is [protected], i would like to bring the following for your kind attention and intervention.
I am really very disappointed by your service centers giving services to our area.
For the last one year dispite complaint ur rep never attend complaint...

I have taken a service contract with eureka fofoes for two years for my aquaguard geneus ro on 13 november 2015. And paid rs.9050. I made a service request on 06 july that was attended to. However after the technician left, the ro started leaking and so i made another request.. No one has attended to date in spite of registering multiple requests to attend. The ro continues to leak and i have to place a bucket below. They msg that technician...

From: b. s banafar
A-20, century colony, ddu nagar raipur, (mob. [protected])
I have been availing service contract with the above mentioned co. since purchase of water filter. the said company gets the services done through local franchisees at raipur (chh. garh). my last contract was on[protected] for a period of 3 years. i regret to state that the services being provided have been very poor. i have been mentioning my dissatisfaction...