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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 153

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S
sunilmurpana
from Sivakasi, Tamil Nadu
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tickets cancelled refunds not received

Address:641044

Dear sir, i have cancelled 8 tickets. Still i have not received refunds payment. Booked through hdfc bank credit card. Total 14 tickets i booked. Cancelled 8. Ticket details are.[protected] pnr no.[protected]-3040745 name sunil l so please kindly make the refunds as soon as possible. My email id - [protected]@gmail.com

Thanking you.
Sunil. L
[protected]...
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P
Parimal079
from Ahmedabad, Gujarat
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regarding change the mail id in my profile in irctc

Address:Vadodara, Gujarat, 390019

Parimal n. Chauhan's irctc user id - pinu079 mobile no (Protected) i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmai.com. My original correct id is [protected]@gmail.com. Kindly i apologize for entering wrong id and support me to change the correct id or change yourself. So sir i kindly request to solve such type of problem....
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A
arjunjsoni
from Visnagar, Gujarat
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request for change email address

Address:Rajkot, Gujarat, 360002

Please solve my problem
I create irctc rail id time add my email id spaling mistack then not receive opt on email
First time login time requre otp on mobile number and email
Not receive otp number on my email id

How to change my email aadress on your irctc app

And i 2nd id's loss my user name and password

So please help me

Thank u from your customer...
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S
Srazi
from Bhubaneshwar, Odisha
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tickets booked after 10 minutes resulting in waiting list

Address:Kolkata, West Bengal

I was trying to book tatkal and went till the payment options through paytm but after going round and round for sometime i got error that transaction could not be completed as my bank couldn't confirm the payment and by this time all the tatkal tickets was booked so i didn't try again. After 10 minutes i got sms and email saying that the ticket with pnr [protected] has been booked with waiting list number 30 but i didn't wanted that and ultimately...
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A
Amrutha Kphb
from Hyderabad, Telangana
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no ac in ac coach

Address:Visakhapatnam, Andhra Pradesh
Website:Irctc

No ac in ac coach 58502 our pnr : [protected].
Even we purchased ticket of ac coach in train no. 58502 araku to visakhapatnam train, the attendants didn't power on the ac but they have turn on the ac just before reaching the destination, prior to 5min. S
This is not what tourists expect out of this country or city.
No one should be bothered because of this circumstances and i need my money back as we have travelled...
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P
Prakash shetty
from Chennai, Tamil Nadu
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my login id has been locked for quite long time i. e. for more than 6-7 years

Address:Mumbai City, Maharashtra, 400055
Website:irctc.co.in online Rly. ticket booking

I am unable to login to book tickets online.
My details are:
User id. Psshetty
Name: prakash anand shetty
Mobile no.[protected]
Presentaddress: a/201, om chsltd.
Radhagram, off vakole bridge
Santacruz (East),, mumbai 400055.

Previous address in yoour record:
Flatno.407, friends' chs ltd.
Radhagram, off vakola bridge, santacruz (East),, mumbau 400055.
br...
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P
PawanThapa
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

not understand my refund problem

प्रिय irctc care आपने जो रिफंड भेजा है
Pnr [protected]
Transacation id [protected]
लेकिन मेरा
अकाउंट कोटक महिंद्रा बैंक

7 अप्रैल 2018 को ही बंद हो गया जिसका सर्विस रिक्वेस्ट नंबर
Service request...
+2 photos
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K
from Lucknow, Uttar Pradesh
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refund to another bank account

Address:Lucknow, Uttar Pradesh, 226001

Dear sir/madam

This is to bring to your kind knowledge that i had my 6 berths booking (2 tickets) in 15011 lucknow chandigarh express with date of journey 24th march 2018, from lucknow to saharanpur. The train was cancelled and i also had closed the icici bank account already which i used to pay for these tickets. Now i am unable to receive the refund that will be sent to the account that has been closed. I am in a stranded...
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V
VIJAY YADAV2659568
from Ahmedabad, Gujarat
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your freaking irctc site okei.!!!

Address:Dadra and Nagar Haveli, Dadra and Nagar Haveli, 396230

When i was booking ticket in the tatkal time for non ac booking at 11. Am it was so busy and as i started filling detail and as i submit why the # the advertisement came asking is bbtjl ur login id. Why it would be my login id u #. I already logged in so why asking again. As i pressed no it took me out of irctc asked me to log again. Second try i went inside filled detail again and as submit again one question u #. All ur surveys starts at...
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P
pankajjaiswal
from Bhavnagar, Gujarat
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refund amount not credited in my account

Address:Surat, Gujarat, 394210
Website:[email protected]

Pnr no : [protected]
Transaction id : [protected]
Refund id : [protected]
Refund amount not credited to my account
Mera ticket waiting me tha, jo ki amnya hai. Ticket cancel huye 24 ghante ho gaye hai per refund amount abhi tak account me jama nhi hua hai. Maine razor pay se payment kiya tha. Please solve this problem immidetaly
So please do the need full....
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S
sujathomas
from Noida, Uttar Pradesh
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not generation of tatkal ticket

Address:Ernakulam, Kerala, 682305

I booked a tatkal ticket from trtr tripunithura to bnc bangalore contnemnt on today 12.04.2018. But the amount is deducted from bank, but the ticket is not generated. I request you to kindly refund the amount at the earliest.
The transaction ref. No. Is igadhzruv8. I have been booked through irctc website. The train no.16525 date of journey 13.04.2018...
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Address:Mumbai City, Maharashtra, 400021

I cancelled the following two tickets on 30.03.2018

Pnr: [protected] transaction id: [protected]
Pnr: [protected] transaction id: [protected]

The refund has not been credited in my bank account till 12.04.2018. My ticket id for complaint lodged with irctc is 8551192 dtd 05.04.2018. I am not getting any response from irctc any more. Please help me in getting the refund.

Satyendra narayan...
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R
Rohansharma9
from Pune, Maharashtra
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online transaction failed but amount deducted from account

I booked ticket on 6 April transaction id [protected], transaction failed but amount of 1600 was deducted from my account, please refund the amount of 1600 rupees, today it's 11th April, 3 working days have already passed, kindly refund immediately to my account, sometime your customer care people say it will be refunded in 3 days and then sometimes they say it will be done in a week, pathetic service....
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K
Kaushik Das Chowdhury
from Kolkata, West Bengal
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amount

Sir,
Due to respect of your kind information I beg to state that I had been cancelled a train ticket ( PNR No.-[protected]) on 2nd April which was booked from IRCTC website. But still now I did not get any amount in my debited account though IRCTC already refunded the amount on 4th April of cancellation ID no. [protected] & [protected] in your account. So please return the amount of 4845/- & 930/- as early as possible. br...
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Y
Yalamanchili Ramamohanrao
from Delhi, Delhi
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linking aadhaar card to irctc id

Address:Hyderabad, Andhra Pradesh, 500089
Website:irctc

I have been using irctc id for booking tickets on line for travel of my self and family. Of late only 6 bookings are allowed per month on the plea that my aadhar card is not linked.

When i have uploaded my aadhar card, a simple reply is received from irctc with a comment "demographic data" not tallied.

I have my bank account, pan card, indian pass port, aadhar card and my name is one and the same every where...
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P
PRITAMN42311126
from Sambalpur, Odisha
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tdr refund problem

I booked a ticket from mtj (Mathura jn) to bsp (Bilaspur jn). Pnr no is [protected]. Due to train late more than 5 hours my family didn't travelled. I cancelled ticket & file a tdr for that according to irctc tdr rules (Cancelation id - [protected], & registration no[protected], but still now i did not get refund. My family has traveled another train on 4th jan from mathura to kolkta (Pnr no are-[protected] & [protected]).. I mailed...
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E
from Mumbai, Maharashtra
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flight ticket refund is still pending

Address:Thane, Maharashtra, 421505

Since last 15 days irctc air is not refunded my amount against flight ticket cancellation & till today there is no result under the tid - [protected]. This is the first time i got pissed off because of irctc. I regularly book my tickets from paytm, makemytrip or any other airlines site since i never faced these type of issues. I regret alot that i used your site for my booking. This is worst service....
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U
Upendra Bhatt
from Shillong, Meghalaya
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refund of e-tickets

I upendra bhatt has booked three tickets on 7 mar 2018 from irctc to travel from new bongaigaon (Nbq) assam to baurauni (Bju) bihar on 28 mar 2018 with capital express boarding on 28 mar 2018 at bongaigaon.
I did not get any message of train cancellation as i reached at bongaigaon on 28 the enquiry told me that train is cancelled and it is cancelled from last three days and it is cancelled today too. I faced lot of problem that day....
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S
Suhail Jafar
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ticket cancelled but not refunded

Website:IRCTC

I have cancelled my flight ticket in 1st week of february, 2018 but still i am chasing irctc customer care to refund my amount.
I am receiving the same reply everytime, as quoted, since i cancelled my ticket"we acknowledge the receipt of your email and would like to inform you that your refund amount is under process".
It is quite frustrating. Legal action is required against there customer services....
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M
muskan sandhu
from Delhi, Delhi
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money debited and transaction failed

About 6 days ago i tried to book railway tickets to katra from karnal through irctc but during the booking my transaction failed and money hot deducted from my account and it still didn't get credited back!! I tried a lot but all was in vain. It was written above my failed transaction that my money deducted for a failed transaction will be credited back within 3-4 working days but its almost 7 days and no money is credited!! So plz take a...
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