Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated May 2, 2024
Complaints 10798
Resolved
1834
Unresolved
8964
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 181

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Address:Mumbai City, Maharashtra, 400022
Website:irctc app

I booked my ticket through irctc. They have not provided direct banking transaction and instead ask the consumers to pay through paytm and other wallets. My ticket which would have otherwise costed me rs. 575, i ended up paying 587 for the same. It is alrming a breach of data security and choice provided to consumers. I want the charges to be refunded alongwith suitibale punitive action against irctc....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vs.suresh
from Mumbai, Maharashtra
Report
Copy

amount not refunded for cancelled/failed tickets

Website:www.irctc.co.in

The following tickets were cancelled but the amount has not been refunded. The two tickets were cancelled on 15-dec-2017 which is almost two weeks gone.

Transaction id:[protected]
Pnr no [protected]
Cancellation id: [protected]
Date of cancellation:15-dec-2017
Refund amount: 1505
Refund status: sent to bank (Amount not credited to my account till now)

Transaction id:...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
anupam20
from Imphal, Manipur
Report
Copy

transaction failed but money deducted

Address:West Champaran, Bihar, 845438

Dear sir
On 27/12/2017 i was booking a tatkal ticket on train no-12557 while i was paying through net banking my balance was deducted but it shows that transaction failed due to no response from bank.
Sir its kind request to you to please return back my money.
Name-anupam kashyap
Transaction id-[protected]
Mobile no-[protected]
Email-anupam. [protected]@gmail.com...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
samir@priya
from Akot, Maharashtra
Report
Copy

refund amount not yet received

Address:Wardha, Maharashtra, XXXXXX
Website:IRCTC

We have tried 3 times to booked the ticket on irctc, but we have not allotted with confirm ticket/birth though the payment has been deducted from our bank 3 times as on 22.12.2017 (Amount rs around 830/- per deduction) and for 4th time it is booked.
Could you please check the status of refund as when we checked with irctc they are showing the status that already sent to bank payumpp, please confirm when it will get credited to our...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
rajesh victory99
from Delhi, Delhi
Report
Copy

request for allocation of coupe in 1st ac (duronto - 12245)

I've booked two tickets (For me and my bride) for my upcoming journey from bhubaneswar to vijayawada on 12th january 2018 in duranto express (12245).

We wish to have a 2 berth coupe allotment. I doubt whether we will be alloted a 2 berth coupe because in the iternary i failed to give any clue (For instance, mentioning the names as mr. & mrs. X, etc). So do we have a chance of getting a 2 berth allotment?

Your...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
நா சக்தி வேல்
from Kota, Rajasthan
Report
Copy

email

Address:517501

Name - n sakthi velu irctc user id - napasapr55 mobile no:- [protected]
I have mistake in my irctc registration by entering the wrong email id. Wrong id ihave entered is [protected]@gmail.com my correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
anupam mahor
from Bhopal, Madhya Pradesh
Report
Copy

refund received but not in my bank account

Address:474006
Website:irctc

I booked a ticket on irctc and then cacelled it. On irctc website it is showing that the money is sent to my bank but the bank is payumpp. I used my union bank of india debit card and the merchant was payu.
[protected] is my transaction id, i booked my ticket on 21st december and and i cancelled the ticket on 26th of december, thats mycancillation id [protected]...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Hemal Goti
from Pune, Maharashtra
Report
Copy

cancelled train but reschedule. train no. 22660

I have booked two tickets to ernkulam in train no. 22660 from panvel for 12th dec'17, but on 7th i haave receive sms from ad-irsmsa for train cancelled due to unavoidable circumstances. So i have booked on another train for 12th journey to ernakulam from panvel. But on 12th dec'17 train no. 22660 which is cancelled arrived on 12th dec'17 to panvel. I was shocked. No sms receive for reshedule and refund also not received. Please look into...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
blazelevrachz06
from Thiruvananthapuram, Kerala
Report
Copy

failed transactions

Address:Thiruvananthapuram, Kerala, 695021
Website:www.irctc.co.in

On 21st December i tried to book 4 tatkal tickets from www.irctc.co.in due to some technical error my booking got cancelled. It showed that it was due to Failure of Transaction. But an amount of Rs. 1780.00/- was deducted from my bank account. Even after 5 days i haven't got the refund from irctc yet.
Please help.
Transaction id: [protected] or [protected]
Date of Booking: 21-Dec-2017
Date of Journey:...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Miran M Peerzada
from Mumbai, Maharashtra
Report
Copy

platform not maintained

Address:Mumbai City, Maharashtra, 400010

Sir /madam, I am a regular commuter of kokan railway...when ever I have to wait on platform at Kundapura waiting for a delayed train I find the ceiling fans of the platform switched of. Inspite of informing the concerned department no action is taken...right now I am waiting for the train 12134 which is delayed by 2 and half hour late. Hope you will take necessary action and oblige..
M.M. PEERZADA...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Robie
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund amount not received

Address:Chennai, Tamil Nadu, 602024

Respected sir, the refunds of my 3 partially cancelled tickets has not been received by me. I have cancelled it on 29 Nov 2017.

The PNR numbers are as follows.:
1. [protected]
2. [protected]
3. [protected]

The cancellation id's are as follows.:
1. [protected]
2. [protected]
3. [protected]

I have paid it through my SBI debit card. I have also...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
SHRUSTI BHAISARE
from Pune, Maharashtra
Report
Copy

irctc money not refunded in account

I had cancelled 2 tickets on 12 dec, with the below transaction id:
[protected] - rs.1230
[protected] - rs.1230
It says bank as "payumpp", and the status as "sent to bank"
But cannot see the money in the bank.
One ticket which i had cancelled, and the gateway was "paytm" is refunded in the bank account.
But i cannot see the money from the above two transactions.
This is really very...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Muthulakshmikalai
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

pnr number shows but ticket not generated

Address:Chennai, Tamil Nadu
Website:www.irctc.co.in

Dear Sir/Madam,

I have booked tkt today. My payment got debidted and PNR also generated. When I am trying to print my ticket it shows the message as "
FLUSHED PNR / PNR NOT YET GENERATED ".

I received mail confirmation and SMS confirmation as well. But why it is not opening in MY IRCTC account. IS my ticket finally confirmed or not?

Bcz if i can open my print ticket only I can able to...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sanyasi07
from Deulgaon Raja, Maharashtra
Report
Copy

regarding debit of double fund for one ticket

Address:Jalgaon, Maharashtra, 424101

Respect to indian rail, myself shubham rajendra sanyasi, i have booked ticket from bfj to pune for thursday, 27th 2017. First time, ticket not booked but fund debited from my card ending*2749 of rs.361. Again second time, i have done transaction. Ticket has been booked and again fund debited from my card ending*2749 of rs.361. Please refund amount of rs.361.

Statement of account attached...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shreyas789987
from Bengaluru, Karnataka
Report
Copy

cancellation amount refund

Address:560105

Transaction id: [protected]
Cancellation id : [protected]
Pnr no [protected]
The above pnr no transaction done by payumoney i cancelled the ticket it showed ticket cancelled money transffered to payumpp bank so please transfer the money to the bank on which transaction done. Almost the transaction done before one month so please resolve the issue as soon as possible

Payu transaction id, merchant...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nagaraju Gangi
from Palakollu, Andhra Pradesh
Report
Copy

tdr cr registered but refund amount not received

Address:532407

Hi support team,
I have booked a tatkal ticket from che
To hwh for howrah mail on 13th dec,
2017 and date of journey was 15th dec, 2017.
For reason one person confirmed onther two person not confirmed that why two persons has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nihar Virvadiya
from Ahmedabad, Gujarat
Report
Copy

my payment completed but tickets not booked

Address:Surat, Gujarat

My ticket trangaction id is [protected]
songadh to surat on 18 april
my tranection is done but tickets not book
my tranjection via paytm wallet
i am very trubbling to this tranjection
plz cheak immijetly nd do action for this
irctc custmer care didnt action for this
what can i do
plz take seriously for this tranection nd return my wallet paisa
my email id - [protected]@gmail.combr...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Prakash H Bhandari
from Eluru, Andhra Pradesh
Report
Copy

hacked my irctc account

Address:Hyderabad, Andhra Pradesh, 500004

Dear sir
Some one have hacked my ircti account. Yesterday i got 3 otp for forgotten password at 3:06, 3:08.& 7:27, but i couldnot send any request for this. My registered ph no is [protected], email; [protected]@hotmail.com & user id is prakashh. So pls. Inactivate my this account and find who is this person who is doing this wrong.

Thanks [protected]@irctc.co.in
Yours
Prakash h bhandari...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Deccutchery
from Chennai, Tamil Nadu
Report
Copy

ticket msg not reflected in my login and msg not received to my cell no.

My name is vijayaraghavan s (64). I booked ticket for train no.22625 on 25 12 17 for journey on 28 12 2017 chennai to krishnarajapuram. Ticket msg not reflectd in my login and also msg not recd to my cell no.[protected].

So i had to book another ticket and got allotted seat c8l 7 for which msg found in my login s_vijay333 and also my cell no.[protected].

(Out of compulsion i booked the second ticket, fearing...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Shailesh Britia
from Bengaluru, Karnataka
Report
Copy

rude behaviour of ro water filler

Address:560068
Website:www irctc.co.in

The ro water filler at vizianagaram was takinh extra charges for filling the bottles. When i argued he said do whatever you want to. I had a 2 litres bottle with me and he said only 1 litre bottle will be filled otherwise buy 2 litres bottle from me. I kept standing for around 20 minutes but he didn't fill the bottle. I request you to please look into the matter urgently and undertake the required steps....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy