Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated May 2, 2024
Complaints 10798
Resolved
1834
Unresolved
8964
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 185

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Siddharth Khatak
from Delhi, Delhi
Report
Copy

did not receive the refund.

Address:Faridabad, Haryana, 121007

I am facing a problem with my refund. I booked a ticket for rs.5040 the amount was debited from my icici bank account through paytm gateway. Now the irctc is showing that refund is done to some paytmag, but i have not received any refund yet. And the worst thing is that neither irctc, nor paytm is taking any responsibility. I was searching about it and found many cases on this site about the same problem. I don't know whether you can solve...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
lets_complain
from Kolkata, West Bengal
Report
Copy

timing

Address:Howrah, West Bengal, 711111
Website:IRCTC

Dear sir, i had a ticket booking in indian railways with pnr number [protected].
The train was scheduled to leave from howrah at 6:05 hours.
I live in santragachi, from where i had to board a local train towards howrah.
The local train was more than half hour late, as a consequence i missed my train from howrah.
This is a pretty serious issue, there was not any anouncement about the delayed schedule also.
I...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
amit_619
from Mumbai, Maharashtra
Report
Copy

unethical statement on tickets

On every railway ticket, it is written "are you aware that 43 % of your fare is borne by the common citizens of the country". Does it mean we are not common citizens? And what about railway employees and politicians? There 100 % fare is borne by common citizens. Does the same is also written on there tickets?
It seems that we are travelling on charity....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
S
subhadeepking
from Kolkata, West Bengal
Report
Copy

ticket reservation

Website:irctc

My pnr no.[protected]
At the time of booking there were 195 seats available. I booked 3berth out of which one is for senior citizen. During booking process irctc asked me for berth preference so i prefered lower birth for senior citizen but after booking irtct alloted side upper berth to senior citizen and that too not adjacent to other seats alloted....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vikusiwan
from Bengaluru, Karnataka
Report
Copy

regarding my trd filed

Hi,

I filed tdr because train was running more than 3 hr late. Due to which i would not able to catch the train from lucknow and cancelled the ticket but i didn't get my refund till now.
Journey date-05-nov-2017
Station: siwan (Sv) to lucknow (Lko)
Pnr: [protected]
Cancellation id:[protected]
Tdr filed date:05-nov-2017

My details:
Vikas kumar
[protected]br...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
R
raghu champati
from Hyderabad, Telangana
Report
Copy

refund of money due to failed transaction

No refund of my money bearing a failed transaction no: [protected]
Transaction id: [protected]
Train no./name: 17209/seshadri expres
Date of booking: 28-nov-2017
Date of journey: 12-dec-2017
Date of boarding: 12-dec-2017
Date of arrival: 13-dec-2017
From: krishnarajapurm (Kjm) to: rajahmundry (Rjy) boarding at: krishnarajapurm (Kjm)
Resv upto: rajahmundry (Rjy) quota: general...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
bpsingh20
from Lucknow, Uttar Pradesh
Report
Copy

tdr filed yet not received

Address:282005

I have filed tdr vide cancellation id [protected] due to train late more than three hours and passenger not travelled on dated 22 nov. 2017 (Train no. 13240, date of journey 22/11/2017). Now, tds current status shows that cr registered. But i yet not received the refund of tdr filed. Kindly refund my paid amount asap.

An early action is requested

Bp singh...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
dipankarnandy
from Kolkata, West Bengal
Report
Copy

ticket not booked but fare deducted from bank account

I am going to booked ticket through irctc web site, tickets not booked but payments are deducted from my bank account of bank of baroda, details as below :
Transaction id.: [protected], train no. 18410, journey dt. 4/2/18, rs. 1320.00
[protected], train no. 12838, doj. 4/2/18, rs. 1415.00
[protected], train no. 12838, doj. 4/2/18, rs. 1415.00
[protected], train no. 12838, doj. 4/2/18, rs. 1415.00br...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear
Customer care,

I have wait your given time shortly from date 24th november 2017 to till date 11th december 2017 but my refund amount not credited to my bank account & your customer support at[protected] never connected till date. It's my very worst experience to customer care support. Please solve this issue immediately as per given below details.

Cancelled transaction details
Transaction...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shaurya veer Singh shekhawat
from Giddalur, Andhra Pradesh
Report
Copy

amount deducted and ticket not booked and amount not refunded

I was booking the ticket on 07.12.2017 by irctc by using my sbi debit card through payu (Multiple payment service) but amount of 6839.77 deducted and ticket not booked and message appeared as below.
Thank you for using your sbi debit card for
A purchase worth rs6839.77 on pos[protected] at cc avenue irctc.co.in txn#[protected]
The amount not refunded as yet....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
Chirag Mundra
from Kolkata, West Bengal
Report
Copy

refund of money as transaction failed

Sir,
I had made payment for my online ticket booking from shalimar to jharsuguda on 11/12/2017 but my ticket didn't booked. My transaction id [protected]. I booked my ticket for train shm ltt express (18030) on tatkal quota for sleeper class but it is showing payment status as failed although my bank account got debited with full amount of ticket that is rs406.19. Kindly look into the matter as soon as possible.
Thanking...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aarav Naik
from Mumbai, Maharashtra
Report
Copy

refund ticket amount not credited to my account

Website:Irctc

Refund id [protected] from irctc says refunded to bank zkpy but it is still not credited into my hdfc bank account from which i had booked the ticket.
What is zkpy bank means.

Refund date 4 dec 2017
Transaction id [protected]
Transaction date 1 dec 2017
Amount to be refunded 2070
Transaction amount 2200

Please check into this as it is almost 10 days now....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
D
Dsjojawar
from Jaipur, Rajasthan
Report
Copy

bribe and rude behavior of ticket checker

Address:Jaipur, Rajasthan, 302034

I was traveling from Jaipur to Jodhpur train number 12465/ dated 09 nov 2017, ticket which was booked by irctc rail connect app. Ticket was showing waiting status and no sms received from irctc regarding chart done, which usually received 4 hours before departure of the train.I have checked many times with same mobile app before entering in to train. It was showing charting not done. No cancellation only waiting. Same incident was brifed...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vk3652
from Mumbai, Maharashtra
Report
Copy

ticket cancellation refund not credited

Website:www.irctc.co.in

My ticket refund of pnr number [protected] has not been credited yet and its been more than 30 working days now. Everytime i call indian railways customer care, they ask me to send my bank account statement. I have been constantly calling them and sending my bank account statement but its of no use. Now, i'm fed up of calling them.

Please, try to resolve my problem as soon as possible.

Thank you....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
K
Kasundi
from Dhupgari, West Bengal
Report
Copy

forgery against me about rail confirm ticket

Website:Irctc

Today i booked a tatkal ticket, transaction id - [protected], pnr status - [protected], when i booked the tickets irctc showed me the availability of seat of the train (13147). Then i accept consider for auto upgration option "book only if confirm berths are alloted".in spite of that irctc provides me waiting tickets.
Why should i get such waiting ticket. Please help me.
Then i canceled the tickets & pay for cancelation...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Reshav Anand
from Gurgaon, Haryana
Report
Copy

prepaid food order was not delivered

I have orderd 3 meal cost of 462, my prepaid order: 1366121 is confirmed at mughal sarai jn, on 04-dec-2017, train no:12791 seat no:/ total amount: rs462.0.

it was so rediculas activity shown by your side that after payment i ddnt get my food.

so please refund my paid amount soon.

Name reshav anand

Mo-[protected]
Pnr no [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
snanthakumar
from Hyderabad, Telangana
Report
Copy

irctc payment refund not been transferred to my account

Address:Chennai, Tamil Nadu, 600051
Website:IRCTC

Dear sir i have use on irctc payment on your merchant side my debit card i have ticket cancel but not credit my debit card balance i have send txn number. Txn no is [protected] booking date 01-dec-2017 refund id is [protected] cancelled amount 910.0 refund amount 790.0 your bank id zkpy refunded date 04-dec-2017. My name snanthakumar my mobile no [protected], thank you sir....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Md Altafuddin
from Lala, Assam
Report
Copy

i am complaining about the bad service in train no 08617

I am md traveling from rnc to anvt on 9.12.2017. My pnr no is [protected] coach no s4 33&38. Since it starts from ranchi station 20:43 there is no power supply for mobile charging point in the whole coach. We inform to the tt and the immediately called the controll room but no one care about that issue. I am complaining on my way from that train. So please take action as early as possible. Thank you very much. I heard about so many irctc quick...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rnu125
from Delhi, Delhi
Report
Copy

refund amount of ticket cancellation

Address:110053

Cancelled transaction details
Transaction id:[protected] pnr no [protected] train no./name:12553 / vaishali exp
Date of journey:28-oct-2017 date of boarding:28-oct-2017 class:sleeper class (Sl)
From:barauni jn (Bju) to:new delhi (Ndls) boarding:barauni jn (Bju)
Resv upto:new delhi (Ndls) quota: general (Gn) date of cancellation:27-oct-2017 19:31:15 hrs
Ticket type: e-ticket cancellation id:[protected]br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Riazkt
from Mumbai, Maharashtra
Report
Copy

refund regarding.

I cancelled my ticket with pnr no. [protected] from stations chennai egmore (Ms) to madurai mdu. Booking date: 17-nov-2017. Journey date : 30-nov-2017. Cancellation date: 30-nov-2017.
Transaction id:[protected]
Cancellation id :[protected].in my refund history in irctc logged account
It shows my amount refunded but i didn't got my amount credited....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy