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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 187

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N
nani koppineni
from Hyderabad, Telangana
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cancellation amount not refunded

Sir,
Ihave paid an amount of 525/- for a ticket from sc to adi through paytm payment gateway, i cancelled the ticket. Irctc refund statement says they have refunded the amount 465/- paytmsdk on the date 28-nov-2017. But ihave not received that amount yet
I request you to do needfully. My transaction details are as follows

Transaction id: [protected]
Cancellation date: 27-nov-2017
Cancellation...
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S
sandeep641
from Mathura, Uttar Pradesh
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fraud payment transaction on my hdfc debit card

Address:276204
Website:IRCTC

Hi,
There are some fraud payment transition on my hdfc debit card ending no 4374 to irctc.
The reference no[protected] amount 5000/-inr
[protected] amounts 2000/-inr indian railway
This had happen without my permission. On 2nd december 2017 around 6:51 pm to 7:15 pm.
It is really painful for me.

Kindly please support to refund the payment or advice me....
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R
Raj Kumar Ahuja
from Noida, Uttar Pradesh
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error in transaction

Address:110085

Dear sir,

I have booked a railway ticket on 29th november, 2017 from irctc ltd from new delhi to bhopal by ndls shatabdi for 19th december, 2017. I have paid rs.2359/06 through my credit card (Master card) no.[protected]. The transaction id : [protected]. The ticket has not been booked through this transaction id but the payment has been debited in my credit card. The ticket shows some error at response parasing (Transaction...
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N
Narayanan Vijayaraghavan
from Raipur, Chhattisgarh
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payment debited from my icici account but not passed to irctc

Address:Madurai, Tamil Nadu, 625020

Dear sir i booked railway ticket through zaakpay payment gateway but ticket is not booked and the amount is debited from my bank.
Mode of payment is : net banking
Bank name: icici
Acc no[protected]
And all necessary details are as follows:
Transaction id :[protected]
Trans id - [protected]
Date: 04 dec 2017
Please refund my amount as quick as possible.....
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Website:www.irctc.co.in

I was has file tdr (Reason for tdr: train late more than three hours and passenger not traveled)
Following are details regarding booking details

Transaction id: [protected]
Train no./name: 04038/ndls lko spl
Pnr no [protected]
Date of journey: 20-oct-2017

Following are details regarding file tdr:
Tdr filing date: 20-oct-2017 22:58:08 hrs
Tdr status cr registered br...
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N
Nirala Manish
from Kolkata, West Bengal
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money deducted twice but ticket not booked

Address:844502

I want to book a ticket on 28th november from irctc official website. My ticket hasn't booked but money is debited from my bank account twice. My irctc user id is mknrocket. My transaction i'd is [protected] and [protected]. When i contacted with irctc customer service then he says that your money will be credited automatically within 3 to 5 days but till now i haven't got refunded. I am attaching my bank debit statement...
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B
bkjagtap
from Chandrapur, Maharashtra
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refund of booking amount

Address:Mumbai City, Maharashtra, 400028
Website:www.irctc.co.in

Sir,

I tried to book railway ticket from irctc site from dadar (Dr) mumbai to raichur on dated 24.11.2017 from tatkal quota. However the amount of rs.967/- for 2 persons was deducted from my credit card i. E. Irctc sbi credit card ending 0621. Due to this i had to book ticket again from tatkal quota from other sbi debit card which was ok. But the above amount is not refunded to me till date.
Please resolve the issue....
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V
Vinod Waghmare
from Mumbai, Maharashtra
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payment refund

I was booking 2nd dec 2017 train no 11052 kolphapur - solapur express from miraj juction to kurduwadi juction for two seate slipeer class date of journy 4th dec 2017
Payments rs 280 has been cut through debit card payment cutting reply have gate me mobile no but booking confirmed massage not gate
Please reply and refund payment have you got
Thanking you...
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P
Priyanka Karmakar
from Kolkata, West Bengal
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i did not get back refund since 5.4.17

Address:Bankura, West Bengal
Website:[email protected]

Our (6passengers) ticket booked for the train no 12328 (Pnr no[protected], upasana express (Haridwar to howrah) for the date 01.04.2017 which has been cancelled by the company itself. So we went to the bankura station and filled all necessary forms told by station master and submitted on 05.04.2017. As per their information the amount should refund by 3months. But still we are waiting. My question is are we just wait and watch for years...
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Dear sir

I have submitted request for otp mobile verification yesterday, but after a whole day i didn't receive any sms message for the verification code.

From the attached screen, it shows that my phone number is the same as registered.

Could you send me the code by email?

My user id is: tonywong70
Email: [protected]@yahoo.com. Hk...
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P
Preeti Ratnaparkhi
from Mumbai, Maharashtra
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non-receipt of meals booked online

Address:Mumbai City, Maharashtra, 400042
Website:www.irctc.co.in

Ref: irctc prepaid order no. 880185
Train no.: 17411 at thane on 19.05.2017

Sir/madam,
With reference to above-cited order, i have to state that the above order never arrived; however, when i checked to submit the feedback on the link sent to me vide your sms dated 19.05.2017 19:03 hrs, it is shown as delivered. But i have not received any meal.

This is was a very bad experience i have had with...
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S
Swechha Karki
from Bhimavaram, Andhra Pradesh
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fare not refunded

Hi sir / ma'am,

I had booked a ticket from njp to bangalore cantt. For 14th oct 2017, which got canceled due to non-confirmation of the same. Irctc says that they have refunded the amount and has sent me the proof for it, but sbi has not credited the amount to my account. I went to my home branch bank (Kurseong) to inquire. But, sbi says that they have not received any payment from irctc, and also there has not been any transaction...
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A
amar kant pandey
from Bhopal, Madhya Pradesh
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train bogy facilities and catering high rates

Train no. 12578
Date - 02/12/17
From mysore jn. To dharbhanga (Bihar)

In this train from sl1 to sl7 no any switchpin socket for mobile charging..

So many bogy have no switch for light and fan on/off..

So many sleeper bogy toilets light not working...

Also catering food rate is so high... Some catering person selling tea in 10 ruppes..
Veg biryani and egg beryani...
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S
Sumanth Birru
from Chirala, Andhra Pradesh
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regarding my money refund

Address:Rangareddy, Andhra Pradesh, 500035
Website:Irctc.co.in

I had canclled a ticket on 28 th nov, 17... The money had not yet refunded to my savings account...
Instead in the irctc portal.. The refund history mentioned as refunded...

Refund my money

Is it attractive... Please refund soon...
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R
ragesh ks
from Coimbatore, Tamil Nadu
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payment failed

Address:Erode, Tamil Nadu, 638301
Website:www.irctc.co.in/eticketing/loginHome.jsf

I have booked my ticket through irctc app, money is debited
Thank you for using your sbi debit card 510xx9431 for a purchase worth rs772.27 on pos 80601116 at irctcapp paytm txn#[protected].
But ticket has not been booked please refund my amount as soon as possible.
Kindly refund my soon so that i can book my return ticket, so please refund my as soon as possible, i have given the photo proof below the passage
Thanking...
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P
preitanshi
from Lucknow, Uttar Pradesh
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tdr status shows cr registered but refund amount not received

Address:Varanasi, Uttar Pradesh, 221007

I claimed tdr for jounrney not taken from mgs to pnbe. Followings are the details however tdr refund history shows cr registered for more than 10 months but amount has not been refunded yet.

Cancelllation id : [protected]
Pnr: : [protected]
From : mgs
To : pnbe
Date of journey : 11-feb-2017
Tdr status : cr registered
Tdr filing date : 11-feb-2017 16:37:21 hrs...
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J
javedp0307
from Pune, Maharashtra
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i haven't got my money

Address:Amravati, Maharashtra, 444601

[protected] its my pnr no. My ticket was cancelled because of waiting list but up till now i have not got my money customer service is telling that they have transferred my money to bank account but i have checked my account its not deposited in my account i have called many time to customer service...in starting they said this process will take 6-7 working days but after few days when i called back then they are saying that my money has been...
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V
vinvin
from Bhubaneshwar, Odisha
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tdr filed but refund not yet received

Address:Nashik, Maharashtra, 422501
Website:MINISTRY OF RAILWAY

Dear sir

1 it is intimated that a prs counter. Reservation ticket pnr-
[protected] c. No 3691rrh[protected] ticket no. 11152888 was booked in ac three tier from nasik road to ballia (Train no.11061) against four passenger.. Payment against the same was made through credit card on counter.

2. Subject journey could not be commenced as the status was wl-3, 4, 5, and 6 against journey date 08 jan 2017. When...
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S
shahidbio
from Delhi, Delhi
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ticket was not booked refund my money of this my account

Address:New Delhi, Delhi, 110025

Today i am booking ticket but ticket was not booked. My paments duduct two times my debet card l amount rs 674 one times (Train dharbhnga express, booking from lokmanyatilak to chhapra) and 660 one times (Train chhapra express, booking from lokmayatilak to siwan) total amount 1334 today booking date[protected] please refund my money immediately because i am facing so many problem to go outside state thank you.

Lokmanyatilak...
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S
Shivangi Priya
from Delhi, Delhi
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satyagrah express - raxaul to gorakhpur jn.

Address:New Delhi, Delhi, 110001
Website:IRCTC, Indian railways

The train runs so late and is the only train on the route that the customers have no option but to take this train, which is too dangerous for subsequent bookings as due to its persistent delay, resulted in me almost missing my bus to new delhi and the indian railways or irctc bears no responsibility for the mental harassment, temporal and monetary loss borne by me....
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