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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 190

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D
Dhendup golay
from Asansol, West Bengal
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amount not refunded after cancellation of my ticket pnr no: 8365253129

Address:East Sikkim, Sikkim, 737101
Website:IRCTC e-railway booking

I had booked a ticket from igatpuri stn (Igp) to new jalpaiguri (Njp) on 8/11/17 and cancelled on 10/11/17, but the refund has not been done to me till date. The details are as under:
Tranx i. D:[protected]
Pnr no: [protected]
Tr no/name : 12519/ltt kyq ac exp
Dt of journey: 07/01/18
Cancellation i. D : [protected]
Therefore i request you to kindly process for early refund pl.
Dhendup...
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R
rahulnvmv
from Allahabad, Uttar Pradesh
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email id correction

Address:Allahabad, Uttar Pradesh

Name- Rahul Verma form -meja road Allahabad up
Mobile number- [protected]
irctc user id - rahulnvmv
Incorrect email id - [protected]@gmail.con
Correct email id - [protected]@gmail.com
Sir
Email id OTP is not verified
Requestfully sir
change in the email id
. thankfully sir...
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M
mishramk1982
from Ahmedabad, Gujarat
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sack of clothes

Address:274001

Dear sir,

I, manoj mishra had booked my luggage on dated[protected] from gandhidham (Gimb) to deoria sadar (Deos) via bareilly (Be)

Parcel no. C986893

Ticket no.- k 85742773

By 14322 alahazrat express from gandhidham to bareilly

Rslr 98717 seal gimb - aii 1st

But till now i have not received my parcel.

I have inquired at deoria sadar...
+6 photos
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N
Narayana Jadapally
from Hyderabad, Telangana
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no pnr no

I booked the tickets money paid and it returned to irctc site and showing not processed try again. I checked in "last pending transaction history" it is showing "payment requested" when i click on transaction id, it is showing booked, but no pnr no. I called customer care and explained the senario she said wait for 5 min if you get pnr then ticket is booked other wise no. I asked her take is as compaint she said i cant?? One question to irctc...
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R
rana29
from Kaithal, Haryana
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ticket refund status

I tried to book e-ticket using irctc on 14-oct-2017 from anand vihar to allahabad in anvt rewa exp (12428), i have booked ticket in waiting list so it is cancelled. And show my refund is completed but there is no money refund in my account.
I was making the payment through yes bank debit card via itz payment gateway.
Its been more than one months that amount to be refunded approved but till now money is not credited to my account.br...
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A
aparna girish
from Ernakulam, Kerala
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amount debited but ticket not booked

I tried to book the ticket for train number 16187 on 1 november 2017 but the ticket wasnt booked and unfortunately the money was debited. The site said that the amount will be refunded. But the transaction details status show that the amount is refunded. But the amount is still not credited in the respective account. The same thing happenned 2 times consequently....
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M
manuraman
from Bengaluru, Karnataka
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ticket has not been booked but money taken twice

Address:560005
Website:IRCTC

I tried to book a ticket from palakkad to bangalore today on 22nd november, 2017 transaction id no.[protected]. While i paid through card, an error message came "getaway timed out". So the ticket has not booked. But a sum of rs. 1085 has been taken. Then i tried to book another ticket from palakkad to bangalore. I again paid through card, the same message came and the ticket was not booked. But a sum of rs. 1085 has been taken. So a total...
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V
Vgfc
from Valparai, Tamil Nadu
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sms not being sent on e ticket booking

Website:www.irctc.co.in

For my last five ticket booking through irctc, i did not get any sms of the ticket to the registered mobile number. Now even the get sms facility is not working. The page appears to be refreshing every time i click on get sms and in some cases, my account gets logged out. And i've been put to great inconvenience due to this. I can't keep searching my mail every time....
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R
Rinku Bhardwaj
from Delhi, Delhi
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ticket not booked amount deducted twice

Address:New Delhi, Delhi, 110078

I have booked tickets from jabalpur to delhi but ticket is not booked and rs.4067.44 amount deducted. 3rd time ticket booked but previous two amount was dedcuted without booking tickets transaction no is[protected]. Please refund my amount as soon as possible i have booked tickets from jabalpur to delhi but ticket is not booked and rs 4067.44 amount deducted two times. 3rd time ticket booked successfully transaction no is[protected]....
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T
tpnaidu
from Hyderabad, Telangana
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non refund of cancelled ticket amount

Address:Nizamabad, Andhra Pradesh, 503001

Booked ticket amt : 2135, dt 5/11/2017
Cancelled date : 15/11/2017
Ticket cancellation history shows amt refunded to zkpy bank
Amount not credited in account till today 21/11/2017
Look into the issue and resolve
S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date
1 [protected] 15-nov-2017 [protected] cancelled 2130.0 1935.0 zkpy refunded 17-nov-2017...
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R
rikhab111
from Chennai, Tamil Nadu
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amount debited in bank account but ticket not printed

On 7-11-17 i booked ticket by train 12655 from adi to mas for mr. Ambalal 57/m and rs.720-. Amount was debited in my bank under transaction no.318221 (Pos irctc 1117198). I could not get ticket after waiting for 15 minutes and session expired and obtained fresh ticket for the same journey. The amount of rs.720-is not yet credited in my bank account.
Please see that amount of rs.720-is being refunded in my bank account. Hope you will...
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S
Shubham Atri
from Mumbai, Maharashtra
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reserved window seat but actually it turned out to be aisle

Address:Saharanpur, Uttar Pradesh, 247001
Website:www.irctc.co.in

I had booked a ticket from delhi shahdra (Dsa) to saharanpur (Sre) in train - 14521 and my seats were 51 (Ws) and 52 (Nc). But when i boarded the train 51 turned out to be aisle and not window. Neither 52 was window side. Even me and my wife had to sit on separate seats which appeared to be together. This created a lot of chaos inside the compartment. So, i demand the compensation for the inconvinience caused to me. It’s the sole responsibility...
+2 photos
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L
little123
from Mumbai, Maharashtra
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refund required - 8668210712

Address:411057
Website:www.irctc.co.in

N irctc refund status shows that refunded but in my account not credited so please refund to my account as soon as possible each ticket carries rs 500 totally rs 920 credit it faster. 1) transaction i'd:[protected] cancellation i'd :[protected] another ticket details 2) transaction i'd:[protected] cancellation i'd :[protected]...

My contact number is [protected]. Please call and resolve my issue as soon as possible....
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S
sudhanshu pal
from Jaipur, Rajasthan
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amount not refunded against filing of tdr

Hi support team,
I have booked a general (Gn) ticket from lko
To dli for 13413/farakka express on 24th oct,
2017 and date of journey was 24th oct, 2017.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not...
+1 photos
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H
Hanamant Kulkarni
from Bengaluru, Karnataka
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tatkal reservation online

Address:560070

Hi,

I was trying to book tatkal ticket and logged in exactly at 10:50 am today and tried booking at 11am sharp for a trip from bangalore to dharwad ranichennamma first time itself i got an error "you are permitted only 2 tatkal tickets between 10:00 am to 12:00 pm per ip address".

Since it was urgent for me i tried again again i got same error. First time availability was 244 then it was showing then 200 then...
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V
venu1120
from Hosur, Tamil Nadu
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railway catering services

Address:Kozhikode, Kerala, 673009

Sir
I was a traveller in the lakshdeweep-nizamudheen superfast train on 18th november, boarded from aluva railway station to kozhikode at aboaut 130pm, while returning from lakshadweep trip with my wife and son. I upgraded my sleeper ticket to second ac, ordered three chicken biryani from the pantry car. I like to point out an unfortunate event as my wife almost bite a big glass piece with about 1.5x1.5cm size, while eating from the...
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R
rathod kuldip
from Okha, Gujarat
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regarding refund of my irctc journey

Address:Rajkot, Gujarat, 360002
Website:IRCTC.CO.IN

I booked ticket of rajkot to mumbai, but train leit by more than 3 hour & as per rules if any train leit more than 3 hours, they must refund full amount, so i filled tdr for refund but irctc not refund my amount plz help me, my detail as follows...

Ticket details
Transaction id : [protected] pnr no. : [protected] train no. & name : 19218 / sau janata exp
Date of booking : 14-jul-2017 class : sleeper class quota...
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Hi team,

Even after i got the confirmation from the customer care that my refund is processed, i have not received any refund. Kindly do the needful for this.
Please find the below details:

Your complaint no.: w/eo/kur/[protected]
Pnr no: [protected] and [protected]
Transaction id: [protected] and [protected]
Payment via: paytm wallet
Paytm account: [protected]
Name:...
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B
brijesh K gupta
from Noida, Uttar Pradesh
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tdr filed on 27.08.2017 amount not yet refunded

Address:New Delhi, Delhi, 91
Website:www.irctc.co.in

R/sir,

I had filed a tdr request due to train no.12562 late than its scheduled time by more than 4.50 hours on 27.08.2017.

Detail is as under:
Train no.12562 from new delhi to varanasi
Date of journey 227.08.2017
Scheduled time 20.35
Train late by more than 4.50 hours
Pnr no. [protected]
Transaction id [protected]

Tdr reference no.[protected]br...
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A
aslam042
from Ranchi, Jharkhand
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

i'm cancelled a ticket to irctc but my amt is not refund to my account

Address:825301
Website:online irctc

I'm cancelled a ticket to irctc but my amt is not refund to my account
Pnr no -[protected]
Cancelled id-[protected]
Train no-13151
To - jammu tawi
From - barka kana
Cancellation date[protected]
Time-07:28:48
Pnr no-[protected]
Cancelled id-[protected]
Train no-13151
To - jammu tawi
From - koderma
Cancellation date[protected]
Time-13:16:23...
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