Kent RO Complaints & Reviews

Order no=[protected]
Order date=08-dec-2019

I had compalaint many times, in his customer support number, mailed on [protected]@kent.co.in
But no response from a month, they always said that is will be replaced, within 20 days but till now no response, i purchesed it from amazon, i never expect this type of service from this type of company....

Execuitve have come thrice and no one guarantees that bug will not henceforth. Kent representative mr. Venu says "
1. Water purifying and tds. Maintanance is only the responsibility of kent amd it will not assure you that bug will not enter: is that what for we expend and chose kent.
2. Bugs entering because you people have cleaned the product, and it is not for properly then how come his executive mr. Arvind come and fitted...

We have bought kent pearl water purifier so 4mnths back but from last 1week we observe bugs entering to the purifier and raised a ticket with kent with which they are very negligent amd visits the house observes the water purifier and says "we cannot explain how. Bugs can come in but it can enter from anywhere" very casual approach from the service executive which is not expected from a reputed firm like kent. Again today we have seen a bug...

I purchased the kent elite one aug 2019 since that month we are not getting above 35 ltr per hours.
Every month am booking complaint after 3 to 6 days the service engineer reporting with duplicate filter etc
We are not getting proper service
Please advice the service team to replace the filter and parts with original
Even the service engineer (Mr arun) told me spare parts not getting from kent
Today also...

Dear sri. Mahesh sir
I am a retired central government officer. I am living now at bangalore. I have purchased kent water puffier from your vender suraksha water bangalore (Supreme plus) at a price of 17500 on 16th june 2019. Next day itself it was started malfunctioning, water started overflowing. Two days after they brought another box and another machine taken from the box and replaced in my unit. It worked then then. After that...

My registered mobile number is - [protected]
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Attached is the bill and ro current picture

I requested for the first service as observed kent upper body part was having water leakage and moisture all over the box.

Service guy came and suggested to change all the filters instead of buying a new one giving surety that problem would get resolved by just replacing the filter parts and other body parts...

Respected sir/madam,

This is to bring to your kind notice i had installed kent ro for domestic use long time ago and after facing difficulty in its capacity to clean water, had requested for change of all the requisite parts. Kent ro agent has come to change various parts (08 in number) costing rs. 7685 on 01.02.2020 but it is sad to inform that taste of water is not good, further even after cutting off the electricity supply...

Kent ro purchased in year 2017. I spent almost rs.7000/- in year 2018 & rs.10000/- in year 2019. Now again facing trouble. Is this ro really worthy spending so much of amount? How can we recommend this product to others?
Purchase bills & services bills are available with me for proof. We doesn't know whether the service person is replacing parts are required or not....

We have bought this Kent Grand Filter of KENT RO WATER PURIFIER bearing Serial No. KR[protected] and Product Code 11007 from OM Enterprises through Golden Palm Canteen, Bangalore vide Invoice No. 122199 dated 07.03.2019.
Ever since we have purchased this unit, we have been facing several complaints on its performance and various complaints have been logged regularly, which has been mentioned as follows:
Date of Complaint Case...

Hi sir,

I have purchased a kent maxx star water purifier serial number kr[protected] and it was installed by as distributers palarivattom, kochi on 25 october 2019. Attached is the warranty card. Now thou i installed it in october my house warming was on 12 december and the first time i wanted to use it there was a foul smell. I called up a s distributers and after repeated follow ups they came and they started blaming that...

Since last 5 months i am getting green algae keep forming inside the water storage bucket of my kent ro. I have the most premium model of kent ro installed - kent pearl. Raised complaints vide case ids[protected],[protected],[protected] &[protected]. However, no solution provided by kent ro yet. The service technician comes, check it and goes without resolving the issue....

I purchased kent water purifier on 6th september 2019. Since then, in last 5 months 3 s-valves 1motor are replaced. At time of installation all connections were changed by technician after leakage problem, claiming connection diagram provided by company are wrong. Followed by continuous noise and vibration issue thrice technicians have visited and changed valves all the time still clueless about actual problem.in 5 months my purifier is dismantled...

I have took amc from kent ro service person, and gave reciept with 4, 500/- for amc charge.
This person came from when i raise a request from kent ro helpline, service people contacted me and repaired smps and gave amc for this year.

But unfortunately, my tds water is very low (20), so to get it to fix i am trying to reach that person, he is not lifting the phone, when i raise ticket ro helpline, they are saying it is...

Sir
1. I put complaint regarding damage of water supply pipe on 13 jan 2020 and my complain number was cmpl808088. The complain didn't solve after lots of efforts taken by me. One near service provider number given to me on the same date. When i try to approch her she never gave satisfy response to me. Everyday she told me that engineer has moved for your place and when i asked her to provide contract number she denied. (Contract number...

I live in new zealand. I have been cheated by one of your office in kolkata who took rs. 5000 from me for amc. I did the contract on 4th november 2019. Please see attached copy. They came on the day of amc and did half job that did not repair my kent water purification system. At that time i was visiting my sick father in kolkata india who is 86 years old.
Everyone of our household got sick after drinking the water. I called them...

I bought the kent supreme ro about 4 years ago, and i seriously regret my decision for the choosing this ro.
The main problem being the frequent repairs to the machine every 4 to 6 months i have call the technician for its repairment which every time cost me around 2-3 thousand rupees.
If i were to total the repair costs they would be around ₹20, 000 (More than the ro itself)
On this day itself before writing this complaint...

Purchased two water purifiers - Health Plus Model of Kent in Sep 19 and Oct 19 for use with wash hand basin ( Pic of purchase vouchers attached). Both have not functioned at all since installation. the product itself is defective in design.

When lodged complaints through Kent App, no response is given and after few days it is cancelled or closed automatically.( Pic of complaint history from App is attached)

I...

My ro no is kr [protected].
On dated 08.01.2020 leakage problem found. I create a service request and pump leakage arrested by the kent engineer by next day.
On 11.01.2020 again problem in system,
Pump not working. Again i create a service request but in next two days request cancel by kent. Then again two times service request create but again no response and cancel the request. I have talk to costomer care but no result...

I can't agree more with this review. My water purifier goes wrong every six months and every time i have to cough up at least[protected] for maintenance/repair. This is way too much any middle-class person would wish to pay a water purifier.
At this rate, i would end up paying whole purifier price as maintenance charges in around 1.5 years (I. E. 15000 rs).
I regret to have bought this product, will not recommend my friends...

Sir i have changed the ro prefilter and membrane in month of september 19 after two month the prefilter getting blocked and replaced by the kent technician with in the warranty period. After a month prefilter getting again block what is the reason i don't know but within the month it should not be blocked. Very frequently it's not possible to change the filter. Please let me know why it is blocking frequently. Wheather item is duplicate or...