Kent RO Complaints & Reviews

Dear sir/madam,
I have purchase a kent pride plus mineral ro of your company through mr. Pankaj dhingra on their recommendations that the services of kent ro is very good but my experience was not good so i have shown my grievance as under:-
1. I have purchase a kent pride plus mineral ro (Vide no kr [protected]) of your company through mr. Pankaj dhingra on 07.11.2019 and same was installed at b-204 apex golf avenue sports...

I am extremely unhappy wuth Kent service last feb end repaired my kent RO machine, first they replaced entire filter they charged 4500 Rs, with in 3 days again machine not working again cam replaced power supply they charged more than 1000 rs, in the month of mar again failed register complaint so far no one attended, i tried to reach Bashya who is assigned engineer he will disconnect phone, other parson also similar behavior.
br...

Dear Sir/Madam,
I made a complaint on 06-May-20 for overflow problem of my Kent RO purifier under AMC. My Kent service was assigned to Mr. Mohit in Greater Noida. He visited on 07 may 20 and carried out servicing and found a problem in one of parts i.e. Motor/pump. He said that same part was not available and he will visit again once parts will available, since then you have to manage. I understand the problem & ready to wait. Then,...

Dear Sir,

I have signed an annual contract with your company as per enclosed contract in the month of January 2020. The contract was taken up by an employee of the company Mr. Gauri Shankar Maity his mobile number is +91 [protected]. I have paid an amount of Rs. 6000 for the same. This is 38.09% of the cost of the machine.

Our RO filter has been down from the past 10 days and we have lodged many complaints but...

Sir, we have purchased kent approx 1 mnth back and requested for installation. Despite multiple requests, installation was not done yet. Ofcourse it may be lockdown, but atleast the alloted person should have been more responsible and truthful rather than lying to us like.. They said that they have installed it.. Funny they didnt come to our place at all.. 2nd time he said he has no vehicle to come to our place.. 3rd time he said he should...

Dear sir -

I have signed 1 year service contract on 19th june 2019 with oasis globe enterprises located at 323, pride purple square, near kalewadi phata, wakad - pune -411057 and paid 6500 rs for the service contract.

We were told as a part of service agreement that as a part of contract every six months water filter and membrane will be replaced.

There was absolutely no service till date as on...

We have purchased kent maxx uv water filter 10 months ago and had 8 service issues within that period. For recent service issue, we haven't received any help from kent or their associates despite following up several times on phone calls, emails, customer service site. They always told us the technician would be there at house tomorrow but they never show up. We have to go through the whole painful process of following-up with customer service,...

My kent service was assigned to mr. John peter-[protected]. He visited on 17 may 20 and carried out servicing and changed some spare parts. I paid rs.6400.00 for that. After 02 hrs of filling ro tank, i found my unit ball sensor is not working properly as the tank was overflowing.
The ball sensor was working fine before the servicing. I called the engineer to check and repair many a times but he did not come up yet.
I request...

Pathetic experience. Defective product. Purchased kent pride plus ro on[protected]. Person came to install and found that device was not functioning properly, changed 'she. Product still did not function. Again new technician came and changed 'sv' again product still did not function. My installation request is open. And i am roaming around with everyone saying we can not replace ur defective piece. I will suggest never buy kent ro or they...

Pathetic experience. Defective product. Purchased kent pride plus ro on[protected]. Person came to install and found that device was not functioning properly, changed 'she. Product still did not function. Again new technician came and changed 'sv' again product still did not function. My installation request is open. And i am roaming around with everyone saying we can not replace ur defective piece. I will suggest never buy kent ro or they...

I have purchased KENT RO PLUS water purifier in February 2019 and after 1 year warranty it's SMPS gone ..now SMPS cost is 1500 rs and before this I have already paid 800 rs one month ago for filter exchange...so this is the worst product ever...I will recommend everyone never buy this brand KENT RO.....

Respected sir/madam,

This is to inform that our kent ro whose each and every part was changed by the kent agent on 01.02.2020 and total expenditure was rs. 7685. Further, we faced difficulty in the amount of water getting filtered and kent ro agent visited and we had to pay rs. 250 for change of the defective part as stated by your agent in month of april 2020. But now, though, not even months have been passed our ro has again...

I have purchased kent r o grand plus in 2019.
Whenever service is due, it is informed that same will be resolved in 48 hours. But after 72 hours also no technician comes to attend and provide services under warranty period.
When i m calling, kent service not getting proper response.
So overall kent product and kent service is worst i can say.
Because some of my friends who are using aqua guard & eureka forbes...

I have taken amc cover for 2 years and paid 8000 rs to your employee sabaad in lucknow but now he is asking for more amount for filter change, What should I do ?...

Issue:. Dear sir/madam, i had put a service request for my kent ace plus water purifier on 19th apr 2020, which was allocated to service person on 22nd apr 2020, but no service person has come yet for service. The machine now has stopped working. Everytime i face this problem coz kent's service is abysmal in my area the machine is not purifying water i have two kent machines and both have stopped working. The service person always shows this...

I am residing at rajarhat, kolkata - 700135 and using kent ro from last 6 years and i have amc with 'sun service' but other than calling for amc payment... Their service is too poor... They di bot have either infrastructure or proper technicians... Recently during lockdown my ro was not working for 10 days and sun service not even bother to pick up the call... Later i have contacted regional service head of kent at kolkata but the person...

I brought kent ro+uv+uf+tds control about a year back and from last two weeks it is giving less water output so i complaint online, today engineer (Anjani kumar[protected] visited and changed all three filters i. E. High flow ro membrane filter, inline carbon filter and inline sediment filter and powp-frt 550/600 total cost rs 4000/- without checking any problem, later on i come to know from your site that life of ro membrane filter minimum...

I have purchased kent r o grand plus in 2016 amount was 16 k and from 2017 servicing started now every year i m spending about 10 k in servicing.
Whenever some issue with kent their technician comes and say need to change so n so parts and that parts cost will be 5 to 6 k.
And now during lock down where in all over india there no restriction on essential things, when i m calling kent service not getting proper response, either...

During amc period they put used ro in the system, without carbon and
Sediment filter while asked for same for better durability, and saying no warranty will be provided

For eg - they replaced my ro and frt on 16th march, and from 27th march it stops working
I shared the terms and condition screenshot for there service slip which mention very clearly

"to give a warranty for 90 days"
br...

Sir i have bought my kent ro 4 yrs back, but the service it has given is worst, it needs servicing 4-5 times a year and day by day new faults are occurring in the machine. Recently we have changed most of the parts like frt, p. P filter, uf... But again in the same month new problem related to purifying has occurred water purification flow is very slow.
Sorry to say but not at all satisfied with kent ro service....