Kent RO Complaints & Reviews

I bought KENT RO on September, 2018 and after buying the same i am thinking why I bought this product called RO from KENT .They are so unprofessional not customer friendly .I have paid almost 7-8k in replacing its spare parts .Though they claim the have warranty on their spare pats but everything is chargeable .They have policy only to replace and not repair .The engineer who visits the place believes in on replacing and does not it even...

The service provided by om kent ro
Is hopeless.
Can you call me on [protected]...

Dear sir / madam,
we have purchased kent new grand 8 litres ro (B07p5qr6kg) order number[protected]
On 22/01/2020 in month of june our ro machin is not working properly we have call on 27/06/2020 we have received case number[protected] but till one month no technician has come at our home we have remind on 1st july, 10 july and 12 july and on 12 july, we have received message that your request [protected] could...

This is regarding Kent RO Water purifier Grand installed at our place for the last over 10+ years. The registered mobile number is [protected]. The machine is registered in my brother's name - Late Mr. Shiv Shankar Seth.
An AMC was bought vide cash receipt no. 1456770 on 20th May 2019 for 1 year from 20/05/2019 to 19/05/2020.
The AMC was renewed for another year on 21st Jan 2020, vide cash receipt number 1627926, when an engineer...

Kent is using low cost spare. They do not have proper service agency. People cheat and they send wrong service people. I had to spend more in less than one year. My service cost is more than the product value. Mr Manoj comes here for 3 days in a week collects money and leave. No issue has been solved. This has been happening for long time. They change different different parts. We need action to be taken. Kent appoints bad agency. No service...

Dear Sir

After Buying KENT PRISTINE Water Purifier In the year 2/07/2017...It worked only for 1 Year ...now we or not using since 2 years bcoz of Kent Company failing in service... While Facing Problems in machine... Each and every Small Issue Technicians & Service Call Center team first they Asking only money Minded AND Non Trained Persons technician and Giving Fraud information to Changing inside filtering Candles...
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The complaint [protected] is filed on 18th june 2020; it is still unattended and it frequently submitted for cancellation from back end.

This is to inform you that the customer helpline, senior dept & feedback team has discussed with asm and escalated to a higher level several times on my request but it is still kept unattended. I have escalated to the possible highest level in kent but there is ignorance. Kent is not bothering...

I have logged complaint since 18th jun 2020 but still my complaint is not attended. Kent is not bothering to communicate to me to fix error. I have escalated to the possible highest level in kent but there is ignorance.
Complaint no. 246273...

I am suresh and i am living in mumbai area. I have been making complaints to kent ro dealer n. S. Aqua solution for 10 days as of now. But they are not attending complaints.

When i place complaint via app the complaint gets assigned to delta systems and they

I do not understand if you cannot attend complaints then why take amc. I have repeatedly mailed to kent service center but i have got no response from there.br...

मेरा kent grand mineral ro number kr[protected] जो कि सही प्रकार से नहीं चलने के कारण kent ro customer care को फोन करने पर case id[protected] दर्ज किया गया। आपका इंजीनियर kaushal kumar दिनांक 10/07/2020 को आया और बोला कि मशीन का chowk खराब हो गया...

I purchased new kent ro and they told me that it will be install within 24 hr, we alloted your complain to a guy narender... U can contact him he will install but when i called him... He was very rude at call, he delayed my installation still not yet installed... And when i told him that i will complain... Then he told me go ahead and complain nothing will happen... My worst decision to buy kent ro... So pathetic service you guys are providing......

Water is life. Kent is promoting its products assuring customers the best services before purchasing. After purchase, it's not fulfilling its commitment.

I am Jitendra, contact number: [protected] Address: Balasore, Odisha-756019.

MY Kent Ro serial number is KR1XXXX30085 and it's not working for 10-15 days. I submitted a service request ( case-id:[protected] on date 07/07/2020.

On dated 9/07/2020,...

Hi team, my name is hanish. I have registered a service request to kent on[protected]. Accordingly i got the service request number [protected] on that day. I got a sms in response to my request stating that it is been allotted to sunshine services. Till now none from kent or sunshine has contacted me regarding the service request. I have even mailed the request to second level escalation matrix telengana as mentioned in website. But also...

I’ve logged in call for my kent machine service on 09.06.2020, however, no person had visited or called. When called to the customer care no, the automated reply play and can get disconnected. When i called the agency, they say that being the machine to them, any executive is not available to attend the call. I’m moving to aquaguard asap now....

I raised a request through phone call in the month of march for general servicing of my kent ro, but there was proper response. So i installed mobile app and raised a request on 19/3/2020, after raising the request i received a message of complaint registration from kent and a technician was assigned and supposed to come the next day. I was waiting whole day on 20/3/2020 and no one came. The next day (21/3/2020) i received a message that...

I have booked Kent make blender costing rs 1700 from KENT website and according payment made. The payment completed successfully and amount deducted from my account on dated 29.06.2020. Till date I have not get any confirmation mail or any update regarding my product & amount.
I have tried to reach customer care but every time they give email and inform to sent email. I have email on three v email I'd of Kent but till date not received...

There is no water coming into the transparent tank. I see the pure empty tank. I see the red light, but the green light is on. We have been facing this issue, since a week and do i need to say that we called customer care so many times and theya re irresponsible. Hoping for a solution....

I purchased Kent water purifier from Flipkart and request for installation to Kent company. Kent company allocated Gurukrupa electrical Chikhali for installation. On 29 June installation of gurukrupa team come at my home and start installation after they told me water purifier comes without RO membrane but I strongly doubt about installation team think they glom RO membrane so please help....

This is in regard to the service of my RO water filter the guy take 2500 INR for some amc warranty and he never returned his name is pradeep ph no.[protected]...

Sir i purchased kent ro through amazon online. I did not get any warranty card inside it. And now i am not able to get it installed or repair. Kindly resolve the same. My mobile no is [protected]...