Kent RO Complaints & Reviews

I bought kent rao approx eight ago
And now it is not working proper and water filter so i registered a complaint regarding call coustmer executive and he says you buy from reliance and reliance provided service then i call reliance he says your mobile no is not registered so i am not provided service and both executive ask your product is in warranty then i say yes then he says if want chargeable service then i provided and i say...

I have purchased a ro machine from csd in shillong on[protected] and thereby i contacted customer care for its installation. It was assigned to engineer of b l electrical, shillong on[protected]

next day said engineer contacted me and refused to install, misbehaved and spoke arrogantly.

After this, i briefed happenings to customer care and they assured me that it will be assigned to some other technician and...

Refused to attend my complaint no [protected] since I have purchased the product from reliance digital chennai.
Since I am ready to pay for the kent company service, still refusiing company service even after I am ready to pay, amounts to gross negligence snce the product is of Kent authorised product in India.
I therefore request to kindly arrange authorised kent service at the earliest.
Thanking you
Radhakrishnan...

We have taken kent 16052 electronic kettle from kent ro system. Our kettle is not boiling water after two days. We have complaind many times in kent coustmer care. They always says that someone will come today for repairing your kettle but no one will comes. Kent ro services are very very poor i am totally frustrated to the previous complaints
Please help me to exchange my kettle
Name. Shahid farhan
Order id-od[protected]br...

Rameshreddy alla

Tue, aug 11, 2:19 pm

To service, sales
Dear sir / madam,

My name is ramesh reddy alla from ongole, andhra pradesh. I have ordered kent new grand 8-litres wall-mountable ro + uv+ uf +tds (White) 20 litre/hr water purifier (With serial number. Kr[protected]) on 08.06.2020 in amazon site.

For new product installation your technical engineer (Sakhunthala rao...

We had lodged a complaint on 22nd august, since there was no water in our kent ro system.

An engineer called akash, came against complaint number[protected]. The engineer said that the motor was not working and a area service manager would physically view the issue to ensure that the motor was not working.

However, no such person came. We were assigned another engineer, shailendra, who is yet to visit.br...

Recently we did serving of our kent ro and changed its motor with new one. But the service provider took the old motor along with him. I called them up to return the old motor and they agreed to it saying that it would be returned within 2-3 days but till now there's no response regarding it and they are fooling us around. I got it changed on 14august, 2020 and now its 21aug, its been 1 week since i have reported regarded it and they have...

Quite surprising that you have made unprofessional as kent ro service provider, one is bhandari kent indore.

From last 6 months no body has turned up for service and on 14th august 20... We get a call for fixing service appointment... The lady had a talk for 15th august, we said ok and till this time no body has reported.

I rang up today at 10am... Resulted in only asking for amc with n o visit in last 6 months.br...

I have purchased the kent grand new mineral ro and it stopped working within one year. I raised a service request to the customer care and they allocated a technician. When i called a technician, he refused to visit home and asked me to send the warranty card on the whatsapp, which i refused to send. From that time i am keep on calling customer care number and it is forwarding to the technician who is not picking up the call.
No what...

Hi.
We have got the kent purifier installed for less than 2 years and during the routine service the technician advised us to change the internal filters that we allowed him to do. However, he could not do the proper servicing and immediately afterwards the purifier started to form algae in the water container. Please help....

I kent ro selling offline karauli shop but four free service not done due to service boy and shopkeeper and out filter change device boy but not kent ro filter he done aqua filter and havey charges......

Sir,
I have submitted a request for installation of my new kent ro on 12 aug 2020. My installation service request number is [protected]. They have cancelled my installation automatically and when i call to them they told me to request again for installation. Which is delay the installation facility...

Hello team
My name is Sudheer, from thukkuguda, hyderbad

I have registered a service request to kent ( requst id:[protected] for my kent grand star ro water purifier on on 02-june-2020
after 15 days of waiting, i called custmercare for status they told simply after two days, after 3 dayslike that, no person has came nothing has done
i spoke to some senior excutives also no use. but one day when i check...

Dear Sir
Subject: Poor quality of KENT Autosoft a product of KENT purchased vide Tax Invoice No. S[protected] DT. 26.06.2020-REG
Please refer to the captioned subject.

It is an extremely sorry affair which compelled me to lodge a complaint against very very poor quality of Kent Autosoft, a product of a company which has a good name, fame and track record in the market.
I got installed the product on 03.07.2020...

Dear sir
Please refer to the captioned subject.

It is an extremely sorry affair which compelled me to lodge a complaint against very very poor quality of kent autosoft, a product of a company which has a good name, fame and track record in the market.
I got installed the product on 03.07.2020 (At 3/94a, ugf, sector-5, rajendra nagar, sahibabad, ghaziabad u. P.) attached with my overhead water tank fixed atop...

Dear kent representative
I have purchased one kent grand ro filter. But vendor has not installed my filter completely as yet on today. He left and gone away. He was demanding money. His behavior was very rude. I am completely shocked with the service of kent and feeling ashamed of purchasing kent ro. Plz take immediate solution for installation of new purchased kent ro which is not yet completely installed.
This is the very...

Sir/mam
i have called kent ro customer care number ([protected]) for service request for my ro system .They registered my request . request no is [protected]. they told me that they will come today but didnt come . I dont have drinking water now. My Ro water purifier is not working....

- i bought kent ro filters in 2017.
- the filter was working fine for first 1 year and water taste changed and i called for service. The service executive changed all the filters inside and i had to spend rs.5000.
- again the filter stopped working after 6 months, called for service. Again changed all the filters inside, spent rs.5000
- issue arise again after 6 months in dec-2019, called for service, changed all...

I purchased kent ro in oct. 2019 from amazon.in my machine i didn't get the warranty card. After 6 months i faced some issue in my kent ro. When i am complaining about this issue to service center they directly told me that without warranty card your kent ro is out of warranty. I dont know why they said out of warranty even i have invoice of my kent ro. And i send mail to kent ro company. But they are not giving the warranty card. And they...

I purchased kent ro in oct. 2019 from amazon in my machine i didn't get the warranty card and that without warranty card they installed the kent ro at my house. After 6 months i faced some issue in my kent ro. When i am complaining about this issue to service center they directly told me that without warranty card your kent ro is out of warranty. I dont know why they said out of warranty even i have invoice of my kent ro but they directly...